Exmouth House

Long Causeway, Exmouth EX8 1TS
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9.9 39 Reviews
  • Exmouth House, Exmouth
Exmouth House is an outstanding care home set in the landscaped grounds of Exmouth Court. The home is at the top of Long Causeway and is situated approximately one mile from the town centre and seafront.

Exmouth House forms part of Amica Care Trust, a not-for-profit organisation which strives to provide exceptional care and support to people and their families.

The home specialises in dementia care and also offers day care and respite care. They are registered to provide accommodation to a maximum of 31 people.

The lounge and dining areas are spacious, light and airy and provide residents with access to the landscaped and secured gardens. The spacious and airy bedrooms can be personalised by residents to create a home-from-home environment.

The specialist staff are trained in the complex needs of those living with dementia. The residents' individuality, independence, and dignity are respected and upheld with great emphasis. The home provides daily activities for residents and welcomes family and friends to come and participate.

The home welcomes new residents, so feel free to give them a call to book a tour or for a chat with the Home Manager.

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Care Provided by Exmouth House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kathryn Langdon (Home Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals and NHS referrals
    • Ages 50+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Exmouth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,340
    • Self-Funded Residential Dementia Care £1,040 – £1,340

  • Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs.
    Fees do not include hairdressing, chiropody, newspapers etc.
  • (these prices are only a guideline, please contact Exmouth House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are encouraged to come at times that suit the residents. Exmouth House are very happy for visitors to spend the day and join for meals at a very small charge. The Home's preference is for visitors not to stay late into the evening and night unless their loved one is unwell and needs support and comfort.


  • Parking

  • There are parking bays and off-street parking available.


Exmouth House Reviews (39)

Total of 39, showing 21-39
9.9

Exmouth House has a Review Score of 9.9 (9.863) out of 10, based on 13 reviews in the last 2 years. Over all time Exmouth House has 39 reviews.

Overall Experience

  • 31
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Date Published

39
4
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13
26

Review from N A (Son of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lost our mum 18 months ago and Dad was married to her for over 60 years. This was a big loss for Dad, but his new home, new life at Exmouth House has given Dad his spirit back. Thank you. May his final days be merry. God bless.

Reply from Keren Wilkinson, Chief Executive Officer at Exmouth House

Thanks you so much for your kind words, I am so pleased your father is happy and settled.


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Review from Sally P (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been very impressed with the care that our father has received whilst at Exmouth House.
The environment is friendly and open. Always plenty of staff in evidence and they are cheerful and positive and willing to assist.
My dad's room is very comfortable with plenty of space for
him to spend time there if he chooses.
I know that staff do all they can to stimulate and entertain residents and I have seen lots of really positive interactions between staff and residents.
They are very patient with dad and I know they have worked hard to meet his needs.
They well deserve their "outstanding" rating.

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Review from K E (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Always lots going on. Lovely food. Always a nice cup of tea and cake or biscuit.

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Review from Linda M (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas and was able to visit my mother in June, shortly after she became a resident. The home and the staff were all welcoming and I was able to visit at any time. I stayed for lunch with my mother several times and the food was satisfactory. During my stay the weather was hot and the staff
frequently went around with soft drinks for the residents to ensure they stayed hydrated. All the residents were clean and well cared for and any "accidents" were soon cleared up. My brother and his wife visit my mother and, although her condition has deteriorated as expected, they assure me she continues to be well cared for.
One suggestion I have is that perhaps fresh fruits could be offered during the day as whilst I was there I didn't see any available.
I am hoping to be able to visit again soon and I am sure I will be welcomed again.

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Review from Jackie E (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extensive search for a good care home for my mum, who has Alzheimers, we eventually found Exmouth House. Mum has been a resident since June 2019 and is looked after extremely well. The carers are kind and gentle with her. It is an excellent home and she is looked after so well. I feel very
confident she is looked after 24 hrs a day, with many daily activities, choir and trips out once a month. I am so pleased I found such a lovely home for Mum.

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Review from A G (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent the last six months of his life at Exmouth House. At all times he was treated with care and respect. At the end of his life, Dad was supported by all those caring for him and I also felt supported during this time.

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Review from Grahame B (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a friendly, welcoming atmosphere with bright and cheerful decor both indoors and out. Mum's room is clean and comfortable. Activities are varied including a choir and popular occasional trips out. Management is excellent and all staff patient and good-humoured. Hot meals are brought in; although
bland and lacking variety they are adequate. As mealtimes are the main focus of the day for most residents, more could be done to improve food. Altogether a great facility with lovely staff.

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Review from P B (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A comfortable home where residents present as relaxed and contented. Staff appear friendly and on good terms with all. A consequence of this is it is difficult to identify if there is a particular person looking after my mother. Although my mother has been a resident for just over two years there has
been, not unexpectedly, a deterioration in both her physical and mental health. I have not attended or heard of any formal review of her care needs which I would have found helpful. The bathroom lavatory in my mother's room has, for some time had heavy staining. Apart from this, I am satisfied with her care.

Reply from Keren Wilkinson, Chief Executive Officer at Exmouth House

Thank you for your review, we value all feedback and have taken note of the areas in which we can make improvements. All of our residents should have a review of their care needs at least 6 monthly or when their needs change. We now have a new manager in post and will ensure that she makes contact with you to arrange a review. I am pleased that you are satisfied with your mother's care but we will ensure that we improve on this.


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Review from D B (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A soon as my brother and myself went to view Exmouth House we were sure our mum would be happy in such a warm, friendly, open and bright airy place. She is settling in well and making friends joining in with activities which she had given up on before. Always clean and groomed. Lovely friendly staff.

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Review from J R (Husband of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone so helpful, friendly and accommodating and appears comfortable.

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Review from Diana N (Regular Volunteer) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident once a fortnight, telephoning in advance to arrange/check all is well. Office staff and carers are always cheerful and helpful and help when needed. My visit is for about 45 minutes as I take Holy Communion to someone, so I am not involved with mealtimes or activities. I am very aware
though that there is plenty going on for the residents and photos of the latest event, special date etc are a constantly changing display. A "late" breakfast is provided when others are having tea and cake and any disruption is dealt with calmly. My resident is very very happy.

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Review from Patricia C (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exmouth House is a very happy, caring home for residents suffering from various forms of dementia. We have observed as a family high-quality care for our mother who is 92. She is always clean, well fed and happy. She is as relaxed as her condition will allow. The carers are always visible, hard-working
and ready to talk to us. There are activities

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Review from Ann W (Niece of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of this care home has always been positive. The staff are friendly to all residents and the home has a "family" feel about it. At the same time, the staff are professional in their approach. During our visits, they seem to go the extra mile to ensure that all needs are provided for.
On a personal level, my Aunt has been extremely well cared for. Whenever we visit, it is clear that someone has taken the trouble to dress her in really nice clothes and she seems to be content. There is always contact with me when a care decision is required and we are kept informed if she is unwell.


From my perspective, this is an excellent care home.


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Review from L K (Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Exmouth House Christmas Party was a resounding success. I know because I was there. The communal lounge was tastefully decorated for the festive season together with a large Christmas tree, again tastefully decorated.


The residents have health issues relating to age. Father Christmas arrived.

He sat next to, and spoke to all residents and watched, as I did, their eyes light up when receiving a gift. I also witnessed the sheer delight in their faces when presented with the opportunity to sing familiar songs and carols. Food, a glass of sherry, together with hot drinks and food... not forgetting the raffle, was provided.


It was humbling to see the caring staff working tirelessly to ensure that all had a good time.


The staff, of course, prepared the room for the party with regard to the tree and decorations to create the right atmosphere.


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Review from Sharon H (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to visit mum on Thursday morning, she was sat with other residents around the table. They were making Christmas cards etc... I was welcomed to the table, offered a cup of coffee and everybody was very happy and chatty.
The activity lady and another lady had come in to help, they were all enjoying
themselves. It was lovely to see people being active and making things.

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Review from David G (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not an easy person to deal with. The staff are first class when dealing with her. She is always complaining but never has a bad word to say about the staff. The complaints are that she wants to go home and live on her own. This is not a medically safe option. On one of my visits I saw an
elderly lady slide out of her chair onto the floor. The care and effective use of a lift device to put her back into the chair was excellent, calm and caring. With such high marking of the staff care it could be assumed I am easily pleased. Nothing is further from the truth!

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Review from E B (Wife of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were massively supportive of the whole family when dad moved in we were all astonished that he settled in so quickly. More signage and more toilets should be provided. The activities coordinator is marvelous but when she's off duty nothing at all seems to be available for residents to play with
or fiddle with.

Reply from Keren Wilkinson, Director of Operations at Exmouth House

Thank you for taking time to review our service, I am very pleased that you have found many aspects of our service excellent but equally appreciate the feedback for the areas in which we need to improve. Please be assured that the Trust will discuss this review with the manager and work to improve the cleanliness and the activities for our residents.


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Review from Alan C (Friend of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had regular contact with this care home for several years, during which time both the resident and ourselves have been treated with the utmost care and respect. We remain very impressed with the quality of input from all the carers and the high expertise and professionalism of the recreational
therapist and administration staff.

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Review from E L (Relative of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I was invited by my mother-in-law to join her and my husband to a review regarding her sister. As always Exmouth House gives above and beyond staff time, care and above all respect to each and every resident. No matter what time we visit or what day the staff are incredible- my husbands auntie
is 95yrs, not only has she got late stages of Alzheimer's but has also had a stroke- her care is amazing, no pressure marks, nails, hair clean, kept so comfortable as all residents.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Exmouth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Exmouth House is calculated as follows: ( (133 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Exmouth House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Gold Standards Framework (GSF)

Recipient: Exmouth House

Date: Friday 07 Oct 2022 More details

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Meet the Team (3)

Kathryn

Kathryn Langdon

Job Title: Home Manager

Joined: 2019

Kat has 20 years of experience in Health and Social Care. I hold a QCF level 5 diploma in management and leadership and have undertaken a variety of courses including creative activities for people living with dementia, I have always aimed to provide excellent care and lead by example.


Kat enjoys supporting people living with dementia and has done this in a variety of roles including helping set up a large specialised unit for person-centred dementia care in Somerset and improving environments using assistive technology to enhance the accuracy of recording and the quality of care experienced by the residents.


Claire

Claire Guest

Job Title: Deputy Manager

Joined: 2021

Claire has worked in the care sector for seven years and has achieved level 2 and level 3 diplomas in care. She is very passionate about providing person-centred support to all residents in her care.


In her spare time, Claire enjoys walking her dog Bear along the beach and spending time with her family.


Charlotte

Charlotte Tanner

Job Title: Home Administrator

Joined: 2021

Charlotte has a background in bookkeeping, and administration and has a level 3 diploma in accounting. One of the things she loves about her role is building and forming relationships with the families, being able to offer them support and help with any questions or queries they may have.


Charlotte is very family orientated, and outside of work enjoys spending time with her children and her little dog Carlos!