The Firs Residential Home

33 West Hill, Budleigh Salterton EX9 6AE
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9.9 69 Reviews
  • The Firs Residential Home, Budleigh Salterton
The Firs Residential Home offers a beautiful location for the practice of care, with landscaped grounds and a spacious interior that includes three conservatory areas all contributing to a satisfying and relaxing daily lifestyle for service users.

Care provision is focused on the personal needs of each resident and carried out by an experienced team of professionals, skilled in delivering long-term care solutions, but also respite and convalescent care.

All rooms are en-suite, there are multiple communal areas and varied activities timetable. The owners feel strongly that residents should enjoy a nutritious menu of food, which is changed in line with the seasons.

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Care Provided by The Firs Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Shayler (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for The Firs Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • Self-Funded Residential Dementia Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,600
  • (these prices are only a guideline, please contact The Firs Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Firs Residential Home Reviews (69)

Total of 69, showing 61-69
9.9

The Firs Residential Home has a Review Score of 9.9 (9.906) out of 10, based on 27 reviews in the last 2 years. Over all time The Firs Residential Home has 69 reviews.

Overall Experience

  • 56
  • 13
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Date Published

69
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42

Review from Bridget B (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, staff and atmosphere at The Firs are just what are needed to reassure me that mum is being well looked after in a safe environment. In the search for the right place, I visited many other local facilities and The Firs is among the best.

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Review from Robert W (Son of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this care home 5 years ago as a suitable place for mum who suffers from dementia. We had visited several other care homes and came to the conclusion that The Firs was a friendly, caring, professionally run and well-maintained establishment. We still maintain that our decision was the best one
we could have made and are confident that mum has received the best possible attention during her residency and seems to be perfectly happy and content there.

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Review from Emily M (Daughter of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has a number of complex needs and behaviours and the staff and the management have dealt/deal with him in a very caring and compassionate manner no matter what disturbances/issues he has caused. He feels very well looked after and cared for which, with myself living so far away, is really an
absolute blessing for me and puts my mind at rest knowing they are always looking out for him.
The staff are friendly and the home is kept clean and dad is always raving on about the fabulous food they make and how much he loves them all. Really couldn't ask for a better place for my dad to be!

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Review from Jane E R B (Daughter of Resident) published on 28 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a busy home and as soon as you walk in it has a homely, friendly atmosphere.
Staff are welcoming and show great compassion to all in their care.
Mum was worried she wouldn't like moving into a home but she has made close connections with all of the staff and they have made it home for her.
After
a long stay in hospital, she was happy to return to the home.

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Review from B H (Wife of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been going to The Firs for one day a week for the last year, so when I needed respite, he was there for several weeks. I would recommend this home with very caring staff, many thanks.
Sadly he has now been moved to a nursing home.

Reply from Liana Birkett, Director at The Firs Residential Home

Thank you for your kind words. We were sad to say goodbye to your husband.


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Review from Michael R H (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff work as a team with one objective, and that is to give all of the residents first-class care with attention to humanity and detail. The activities are varied, interesting and the grounds are ideal to be out in during the warmer weather. The food cooked on the premises is varied and
targeted to individuals when required. Additionally, the feedback to the residents family, friends and carers is first class.

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Review from Ronald T (Husband of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What more can be said than the chart below; which gives a fair summary of my experiences based on my wife's 17months at The Firs. The management and staff are continually available and as a result, I have never seen residents having to wait for attention.

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Review from Graham S (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was first invited to join The Firs about 18 months ago, I went to stay in a temporary location whilst a new block was being built. The manageress was kind enough to assure me that I would have first refusal on the new block and chose a residence which had an attached shower and 3 windows opening
onto the garden. What could I have better?

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Review from Rose F (Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given a real welcome when I came to this home when the home I was in previously was suddenly closed down in February 2015. The Firs is a lovely home set in beautiful gardens. I have a nice room with an en-suite loo and basin and a really lovely view of the garden and trees. The staff are truly
caring and friendly. I am very well looked after and happy here.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for The Firs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for The Firs Residential Home is calculated as follows: ( (288 Excellents x 5) + (30 Goods x 4) ) ÷ 318 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Firs Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

NIkki

NIkki Shayler

Job Title: Registered Manager

Joined: 2019

Nikki started in the care industry at the age of 16 and has worked at every level throughout Devon and Somerset up to home manager, completing her qualifications along the way.


She philosophy is to adopt a person-centred approach placing the resident at the heart of the care provided. Nikki loves her job and finds it extremely rewarding and says she is committed to ensuring the best possible care is provided for her residents.


Nikki lives locally and is married to a Police Sergeant who serves the local community. She has three children, two of whom have now left home.