Gittisham Hill House Care Home

Sidmouth Road, Honiton EX14 3TY
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9.3 52 Reviews
  • Gittisham Hill House Care Home, Honiton
Gittisham Hill House is a charming converted manor house set within its own 12 acre parkland, in an area of outstanding natural beauty, providing personalised residential, nursing and dementia care to older people.

Situated within Gittisham Hill Park Retirement Village, close to the bustling market town of Honiton in Devon, the home and village form a thriving community within a beautiful setting.

The whole team at Gittisham Hill House take the time to learn about each resident’s hobbies and interests, allowing them to design every aspect of care and provision around the individual. In addition to the range of activities available, the kitchen team also design a menu for residents to enjoy, whether dining alone, with other residents or welcoming friends and family.

If you'd like to learn more about Gittisham Hill House, please get in touch with the team. They'd love to welcome you to the home and answer any questions you may have.

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Care Provided by Gittisham Hill House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Rix (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2014

Facilities

  • Gardens
  • Minibus or other transport
  • Smoking not permitted

Gittisham Hill House Care Home Reviews (52)

Total of 52, showing 1-20
9.3

Gittisham Hill House Care Home has a Review Score of 9.3 (9.344) out of 10, based on 7 reviews in the last 2 years. Over all time Gittisham Hill House Care Home has 52 reviews.

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Review from Maggie S (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted after a fall, to rest and recover for 6 weeks. From my first contact with Gittisham Hill House Care Home, they could not be more welcoming, helpful and kind. The care staff are wonderful and treat Mum with such care and gentleness. I would recommend anyone with care needs to stay
here!

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Review from A W (Son of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to leave a note to say that I am so pleased my mum is staying at Gittisham. I do not have extensive experience with care homes, though based on what experience I have this is a great one. My mum is more settled than she was previously, I can see the staff take care in ensuring no one is
isolated, there is always something going on and there are always plenty of staff available. I never have an issue visiting my mum and it's such a relief knowing she is well cared for.

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Review from Janice D (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very content at Gittisham. He loves the staff, and they love him. They are all, without exception, kind and caring, encouraging and supportive. There is a wide range of activities available, to which he is encouraged. Having recently purchased a minibus, trips out are also available. Alternatively,
quiet time is available if desired, with one-to-one chats with members of staff.
The food is wonderful, with a choice, and plenty of it. Dad's room is very comfortable with lots of his own belongings and pictures on the wall. The resident's garden is being re-landscaped, which is where he loves to sit in warm weather. The residents are also encouraged to choose and look after plants.

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Review from Kate G (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Gittisham Hill Care Home Honiton for 3 years. The care and love Mum receives is wonderful. I'm always made to feel welcome and I love to join in with the activities. I would like to thank all members of staff for the continuing love and support Mum receives. Yes, I would recommend
Gittisham Hill House.

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Review from J B (Relative of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relation has been in Gittisham Hill House for six years and I am completely pleased with all aspects of her care. Her general health has improved enormously and she is treated with care and dignity. She is very happy.

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Review from David R (Brother of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally I think my sister has settled down and is being well cared for. All the staff are very friendly and helpful to us and my sister.
Dementia is a horrible thing to have so we personally thank all the team at Gittisham Hill House Care Home in Honiton.

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Review from T A (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff for helping my mum settle so well into her new home. The care and dignity shown to Mum is exceptional. Whenever I visit, Mum always looks presentable; clean clothes, brushed hair and painted nails, making her look like her former self, before she went into care
(one of the staff even supplied Mum with a lipstick). Unfortunately, two weeks ago while I was visiting, Mum experienced an unresponsive episode. I am much indebted to the swift response from the deputy manager and activities coordinator for their professional and caring support for Mum and myself. Thank you.

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Review from Anita W (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Gittisham Hill House Care Home for nearly 12 months.
During that time Mum was treated with dignity and was very well looked after by the kind and caring staff. Whenever we visited Mum she appeared settled and content which was a huge comfort to my brother and me.
We shall
always be grateful to the manager and staff for making Mum's last 12 months the very best that they could be. We will also never forget the kindness and compassion shown to us upon Mum's passing. It made a difficult time a little easier to bear.

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Review from E B (Wife of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been well cared for. All the staff are friendly, caring and welcoming to visitors. The manager is very helpful and understanding of his needs and mine.

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Review from Julia S (Stepdaughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and her team at Gittisham Hills House for their support in looking after Dad. I always felt he was as happy as he could be, and I was always made to feel welcome when visiting, with plenty of updates on Dad.

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Review from B H (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care of my mum as she died. Highly professional, very caring and gave huge comfort to my mum and us as a family. Lovely personable manner when attending to Mum's hygiene/moving her, was always clear and direct in any communication and always spoke directly to Mum on entering her room, which
I really appreciated. Just a wonderful place - a massive thank you.

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Review from D H (Son of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Gittisham Hill House for more than six years. I cannot truly express in words how wonderful her care has been in all that time. The manager and staff have all gone above and beyond to ensure my mother who has dementia has been safe, so happy and cared for. My wife and
I live in South Africa so it is more important than ever that we have peace of mind knowing she is so well cared for. I have no brothers or sisters so her well-being is my responsibility and I could not have asked for more from the wonderful home. My mother is now 100 years old and nearing the end of her life but I know she is comfortable and still being cared for.
Now and throughout the last six years, the management and staff have always kept us informed of my mother's condition and any problems that have arisen.
For this, I say a very very big thank you.
If anyone is looking for a wonderful caring home in the Honiton area you need to look no further.

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Review from C M (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Gittisham Hill House, there has been a vast improvement in her all-round. The care she receives is of a high standard. I visit daily, so I see how the staff work. I couldn't recommend this home more highly. Very professional as well as being very friendly, clean and great meals.
Staff are very attentive.

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Review from Natalia C (Wife of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident of Gittisham Hill House for a year now. The house has a home's decor and atmosphere, though feels rather shug for the amount t of residents. The staff are friendly and caring, and the care my husband's receiving is exceptional. Residents have good entertainment, activities,
quiz, crafts, etc. However, some physical activities and time outdoors for fresh air would be beneficial as well. The management and care have improved dramatically since the new manager and the new team has come in mid-year. I must thank the manager and the staff for the support I personally get as well. I am included in my husband's care, and visits are accommodated well in current difficult circumstances. Yes, I would recommend Gittisham Hill House.

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Review from Karen H (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received has been exceptional. The staff were so respectful to her in life and in death, it was a truly great comfort to me knowing how well she was looked after - especially during Covid times when visiting was limited. It was clear that they loved her and vice versa. My mother had
anxiety and they supported her so well with this. During the end of life, the care was amazing, so supportive to my mum but also to my sister and I. I would highly recommend this home.

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Review from David M (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First respite for my elderly mother with memory issues. She very much enjoyed her stay, staff were warm and friendly, nice environment, food lovely, manager very welcoming, left looking very well and improved, hope to return, would recommend to anyone

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Review from J S (Sister of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very good with my sister. She seems very happy when I see her. They are all very caring. All give me a kind word. No one is miserable.

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Review from M S (Wife of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gittisham Hill House Care Home is very good and the staff are extremely kind and caring. Everyone is treated with the utmost respect and my husband is very contented living there. I feel that for £1000 a week the room is rather small but it is comfortable. All the other amenities are very good. I am
always made to feel welcome and in these difficult times, the staff do their very best to be helpful. I feel we are very fortunate to have this amenity in the village.

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Review from I G (Son of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very friendly and open. I know that my mother feels really relaxed and taken care of. And gets on well with the members of the care team.

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Review from Nick (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased that my mum has been able to settle in really well at Gittisham Hill House. The staff are brilliant, showing care and compassion. Nothing is too much trouble and staff are willing to go the 'extra mile'. Thank you.

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Current Review Score: 9.3 (9.344)

Overview of Review Score

The Review Score of 9.3 (9.344) out of 10 for Gittisham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Gittisham Hill House Care Home is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.597 Points relating to the number of positive Reviews for Gittisham Hill House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 7 Positive Reviews ÷ 7.8 = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Rachael

Rachael Rix

Job Title: Home Manager

Introducing Rachael Rix, Home Manager at Gittisham Hill House Care Home, Honiton.


What does ‘kind care’ mean to you?


“Ensuring that residents feel safe and comfortable under our care and are supported to live their best lives.”


Over their career, Rachael has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. They are a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at HC-One since April 2017, Rachael closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. They extend this caring approach to their colleagues and work closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what they enjoy most about their role, Rachael remarked:


“Having the privilege to get to know the wonderful characters of residents under our care, leading developments in the quality of service provided in our home and having the opportunity to support my team to learn and grow.”


Rachael lists her proudest achievement as progressing to the position of home manager at Gittisham Hill House. Asked why they chose to work in the care sector, they said:


“I chose to work in the care sector because it is a service that provides genuinely rewarding experiences in the day-to-day delivery of care. My HC-One name badge says 'Kindness feels amazing' because we achieve a positive sense of personal well-being and satisfaction by delivering kindness to others.”


Outside of work, Rachael likes getting into the great outdoors, and particularly enjoys hiking across Dartmoor.


Frequently Asked Questions about Gittisham Hill House Care Home

What types of Care is Gittisham Hill House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gittisham Hill House Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Gittisham Hill House Care Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Gittisham Hill House Care Home?

Smoking not permitted, Minibus or other transport & Gardens are some of the Facilities & Services.

How far is Gittisham Hill House Care Home to the centre of Honiton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.