Gittisham Hill House Care Home has a Review Score of 9.3 (9.344) out of 10, based on 7 reviews in the last 2 years. Over all time Gittisham Hill House Care Home has 52 reviews.
Review from G R (Wife of Resident) published on 12 November 2019
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5.0 out of 5
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Review from A A (Son of Resident) published on 6 November 2019
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5.0 out of 5
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Review from N T (Daughter of Resident) published on 28 October 2019
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5.0 out of 5
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Review from S F (Husband of Resident) published on 22 October 2019
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5.0 out of 5
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Review from K N (Son of Resident) published on 18 October 2019
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5.0 out of 5
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Review from Zoe H (Daughter of Resident) published on 17 July 2019
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5.0 out of 5
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Review from Jill T (Daughter of Resident) published on 16 July 2019
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5.0 out of 5
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Review from P G (Daughter of Resident) published on 26 March 2019
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5.0 out of 5
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Review from A H (Daughter of Resident) published on 26 March 2019
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5.0 out of 5
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Review from Susan C (Daughter of Resident) published on 26 March 2019
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Overall Experience
5.0 out of 5
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Review from D E (Son-in-law of Resident) published on 25 January 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Gittisham Hill House Care Home
Thank you for your kind comments about the staff which I know they will be pleased to hear. The décor in the home has been looked at and rooms are being refurbished as they become vacant, unfortunately, this will take some time to complete but it is a work in progress. We appreciate you taking the time to complete a care home review, as this is a good way for us to identify any issues or concerns you may have. My door is always open, should you wish to discuss this in more detail.
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Review from S B (Daughter of Resident) published on 4 January 2019
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5.0 out of 5
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Review from P B (Daughter of Resident) published on 18 December 2018
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5.0 out of 5
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Review from L W (Niece of Resident) published on 12 December 2018
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Overall Experience
4.0 out of 5
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Review from Patricia D (Friend of Resident) published on 12 December 2018
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5.0 out of 5
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Review from Sue P (Daughter of Resident) published on 27 September 2018
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4.0 out of 5
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Review from B S (Wife of Resident) published on 1 August 2018
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4.0 out of 5
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Review from A E (Friend of Resident) published on 31 May 2018
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Overall Experience
5.0 out of 5
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Review from Linda T (Daughter of Resident) published on 16 January 2018
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Overall Experience
5.0 out of 5
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Review from Beverley T (Granddaughter of Resident) published on 16 January 2018
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Overall Experience
5.0 out of 5
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The Review Score of 9.3 (9.344) out of 10 for Gittisham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.747 for Gittisham Hill House Care Home is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.747
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.597 Points relating to the number of positive Reviews for Gittisham Hill House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 7 Positive Reviews ÷ 7.8 = 0.897
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Feb 2024
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Job Title: Home Manager
Introducing Rachael Rix, Home Manager at Gittisham Hill House Care Home, Honiton.
What does ‘kind care’ mean to you?
“Ensuring that residents feel safe and comfortable under our care and are supported to live their best lives.”
Over their career, Rachael has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. They are a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Having worked at HC-One since April 2017, Rachael closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. They extend this caring approach to their colleagues and work closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what they enjoy most about their role, Rachael remarked:
“Having the privilege to get to know the wonderful characters of residents under our care, leading developments in the quality of service provided in our home and having the opportunity to support my team to learn and grow.”
Rachael lists her proudest achievement as progressing to the position of home manager at Gittisham Hill House. Asked why they chose to work in the care sector, they said:
“I chose to work in the care sector because it is a service that provides genuinely rewarding experiences in the day-to-day delivery of care. My HC-One name badge says 'Kindness feels amazing' because we achieve a positive sense of personal well-being and satisfaction by delivering kindness to others.”
Outside of work, Rachael likes getting into the great outdoors, and particularly enjoys hiking across Dartmoor.
