Gittisham Hill House Care Home

Sidmouth Road, Honiton EX14 3TY
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9.3 52 Reviews
  • Gittisham Hill House Care Home, Honiton
Gittisham Hill House is a charming converted manor house set within its own 12 acre parkland, in an area of outstanding natural beauty, providing personalised residential, nursing and dementia care to older people.

Situated within Gittisham Hill Park Retirement Village, close to the bustling market town of Honiton in Devon, the home and village form a thriving community within a beautiful setting.

The whole team at Gittisham Hill House take the time to learn about each resident’s hobbies and interests, allowing them to design every aspect of care and provision around the individual. In addition to the range of activities available, the kitchen team also design a menu for residents to enjoy, whether dining alone, with other residents or welcoming friends and family.

If you'd like to learn more about Gittisham Hill House, please get in touch with the team. They'd love to welcome you to the home and answer any questions you may have.

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Care Provided by Gittisham Hill House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Rix (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2014

Facilities

  • Gardens
  • Minibus or other transport
  • Smoking not permitted

Gittisham Hill House Care Home Reviews (52)

Total of 52, showing 41-52
9.3

Gittisham Hill House Care Home has a Review Score of 9.3 (9.344) out of 10, based on 7 reviews in the last 2 years. Over all time Gittisham Hill House Care Home has 52 reviews.

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Review from Richard T (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy in her surroundings. I feel that she is in a safe and secure environment and is well looked after.


All staff have a real connection with residents and display genuine love and affection. Standards of care together with facilities, activities and entertainment have all improved considerably

since the new manager took over earlier this year.


Personal care, such as cutting fingernails, care of spectacles and dressing in the morning could be improved.


As a son, and coupled with family dynamics, I feel that my concerns and need for updates on Mum's health and care needs have been overlooked in the past while first (and sometimes only) contact is with my sister. Interestingly, I find this more of an issue with social services, GPs etc. The manager has responded positively to my concerns on this matter.


Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Thank you so much, Richard, for your comments, and I will pass on your feedback to the team. I am really pleased to see the 'even better if' feedback regarding fingernails and care of spectacles, and we will ensure this is acted on; we recently purchased 6 x manicure sets for the home so there is no excuse for ensuring excellent personal care at all times. Thank you again.


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Review from A P (Wife of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and courteous. The patients are helped at all times. The patients look upon staff almost as substitute families. If a Dr is needed, it is done very promptly and I am kept informed.
Management is excellent, they contact family on visits and any queries are welcomed. Patients
have activities - quizzes which are stimulating for them.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Thank you very much for your kind review; we still have things to make 'even better' but I know the team will be very thankful for your review. Carol.


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Review from L L (Power of Attorney of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager has positioned herself within the residential home and is, therefore, more accessible to residents, family and staff. It has become more homely and friendly. Improvements being made all the time.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Dear Lorna,


Thank you very much for your review which will help us make Gittisham even better. I know you understand that we are still 'work in progress' but striving to get excellent in all our categories. Thank you again for the feedback.


Kind Regards,
Carol


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Review from Amy H (Relative of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean. Residents are very well looked after, clean fresh clothes, tidy groomed hair and fantastic entertainment daily, with trips out. My family member joined this care home a very poorly lady, the first class care in this home, with the in-house nurse and daily visits from the doctor, has brought
her back to life.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Dear Amy,


Thank you very much for your review, and I will ensure that your feedback is included in our Staff Meeting this afternoon; the team, I know, will be thrilled. If there are any even better (if's) to make care even better then I hope you will let me know, but again my sincere thanks.


Carol.


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Review from G L (Friend of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New manager is improving facilities and activities in the home. There is a more welcoming feel to the home.

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Review from Louise C (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for my father had to meet all the qualities of care, facilities, cleanliness, caring nurses and staff and room facilities, basically what equated to a platinum care home for my dad. After visiting 26 care homes within a 20-mile radius of Sidmouth, Gittisham Hall was the only one
that met these important criteria. Not only for my dad but the whole family are happy and content, knowing my dad is really well looked after, safe and happy. Thank you Gittisham.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Many thanks Louise for your super review; I am so pleased that we continue to meet all of Dad's needs. I will ensure the team sees your feedback, and again my sincere thanks. Carol


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Review from M L (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in care for 6 weeks having lived with myself and my husband before hand. She has settled down well and likes the staff.
The team have also helped me to come to terms with the fact that I cannot look after my mother myself due to the progression of dementia.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Thank you for your kind review. We know it is early days for both you and Mum, but it is lovely to see how settled she has become, and we are glad that we have been able to help you as a family too - caring for our residents is also about caring for their families and I am glad that we have been able to help you during this period. Thank you again.


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Review from Maureen M (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was welcomed in March and settled well. The staff treated him kindly and with humour, especially when he asked for a beer or glass of red wine! He was always dressed well and shaving and manicures were fine. The lady running the activities worked hard to make the events enjoyable and appropriate.
He enjoyed his meals and I was always offered coffee or tea. The atmosphere was peaceful in what could be difficult situations.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Thank you Maureen for your kind words and taking the time to add a review. It is appreciated. We continue to look for ways to continually improve and feedback is always welcome, thank you.


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Review from H P (Niece of Resident) published on 18 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my Aunt.
She is settled at Gittisham, is kept clean and dressed in a thoughtful manner. Staff demonstrate that they understand my Aunt's preferences and her personality. Her room is kept spotless with clothes neat and tidy in cupboards and drawers. When we
bring flowers, staff will take time to find an appropriate vase for her room and they are kept watered and tended. My Aunt's particular needs are cared for well. When she has falls, we are informed promptly and she is well cared for.
Our family are made welcome when visiting and staff are happy to discuss our concerns. The care home is always clean when I visit and I see staff wearing protective aprons when serving refreshments.
It has been pleasing recently to see plenty of staff in living areas, garden being used, doors open and to see staff taking residents out for walks.
I've put good against areas I don't have enough knowledge of to give excellent.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Thank you very much for your kind review and your comments which we will pass back to the team. I am glad that the increased usage of the garden and outings is proving popular. Thank you again.


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Review from Alexander S (Grandson of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, organised and friendly. The staff truly know and care for my Grandfather.

Reply from Carol Dight, Home Manager at Gittisham Hill House Care Home

Alexander, a sincere thank you for reviewing Gittisham Hill House, and the care that your Grandfather receives. I will ensure that the staff are aware of the review, and your comments. We don't always get it right, but it is fabulous to hear when we do. Thank you again.


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Review from Louise S (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 4 years, he is nearly 96 years old. No matter what time of day I visit, the welcome is always warm (from staff) and dad is happy. The staff are endlessly patient and kind with my father whose behaviour can be challenging on occasion. Whilst busy the staff tend to find
time to chat and update me on my father's condition. Other residents generally seem relaxed, happy and well cared for.

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Review from A S (Relative of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home after our friend's stay in the hospital - advised by the hospital doctors.
Our first choice was Gittisham Hill House due to its reputation and a close friend's experience.
So delighted they had a room available.

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Current Review Score: 9.3 (9.344)

Overview of Review Score

The Review Score of 9.3 (9.344) out of 10 for Gittisham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Gittisham Hill House Care Home is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.597 Points relating to the number of positive Reviews for Gittisham Hill House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 7 Positive Reviews ÷ 7.8 = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Rachael

Rachael Rix

Job Title: Home Manager

Introducing Rachael Rix, Home Manager at Gittisham Hill House Care Home, Honiton.


What does ‘kind care’ mean to you?


“Ensuring that residents feel safe and comfortable under our care and are supported to live their best lives.”


Over their career, Rachael has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. They are a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at HC-One since April 2017, Rachael closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. They extend this caring approach to their colleagues and work closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what they enjoy most about their role, Rachael remarked:


“Having the privilege to get to know the wonderful characters of residents under our care, leading developments in the quality of service provided in our home and having the opportunity to support my team to learn and grow.”


Rachael lists her proudest achievement as progressing to the position of home manager at Gittisham Hill House. Asked why they chose to work in the care sector, they said:


“I chose to work in the care sector because it is a service that provides genuinely rewarding experiences in the day-to-day delivery of care. My HC-One name badge says 'Kindness feels amazing' because we achieve a positive sense of personal well-being and satisfaction by delivering kindness to others.”


Outside of work, Rachael likes getting into the great outdoors, and particularly enjoys hiking across Dartmoor.