Rose Lodge

2 Isca Road, Exmouth EX8 2EZ
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9.7 87 Reviews
  • Rose Lodge, Exmouth
Rose Lodge Care Home offers specialist dementia care in Exmouth and has two small communities (around 16 residents in each) for people living with dementia.

The cottage is designed for people with early to mid-stage dementia and the lodge is designed for people with mid to late-stage dementia.

The two communities have a similar look and feel, to ease any moves between the communities. The home's design and decoration support independence and encourage active and sociable lives. Rose Lodge has generous terraces and gardens which residents are encouraged to use.

By having two communities on the same site, Rose Lodge ensure that residents live with people at a similar stage of dementia and this increases well-being and minimises friction between residents. Two activity programmes are tailored to the specific needs of each community.

Living an active and sociable life is essential to the resident's well-being. Activities at Rose Lodge include daily walks and trips in the minibus, weekly fitness classes, dancing, choir, music, arts and crafts, gardening and looking after pets which include a dog, cats, a rabbit, chickens, fish and doves. Resident's pets can usually be accommodated.

Rose Lodge received an outstanding rating from the Care Quality Commission in 2019, a gold award from Sterling University's Dementia Centre for the design of the cottage in 2016. Rose Lodge has been featured in the Journal of Dementia Care in April 2013 and Devon Life in 2017-2019.

The team at Rose Lodge know how difficult the decision can be to move to a care home. To ease this transition, they offer daycare where people can join the community for one or more days a week, befriend the residents, and join in the daily activity programme. Respite care is also offered, subject to room availability.

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Care Provided by Rose Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Eminence Care Ltd
  • Person in charge
  • Tracey Long (Registered Manager)
  • Admission Criteria
    • People living with dementia
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Rose Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,515 – £1,715
    • Self-Funded Residential Dementia Care £1,515 – £1,715

  • All activities and services are included in our fees.


    Our fees are based solely on the room and we do not vary our fees on the basis of care needs as they change over time.


    Once we agree the fees before admission they are only varied to take account of inflation, or when a resident moves room.
  • (these prices are only a guideline, please contact Rose Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If you would like to discuss your requirements with the manager then please call to make an appointment. You are also welcome to visit you can either call to arrange a viewing but you are also welcome to visit unannounced although the Manager may not be available when you visit.


  • Parking

  • Parking on site


Rose Lodge Reviews (87)

Total of 87, showing 21-40
9.7

Rose Lodge has a Review Score of 9.7 (9.713) out of 10, based on 25 reviews in the last 2 years. Over all time Rose Lodge has 87 reviews.

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Date Published

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Review from P D (Partner of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome during my visits. My partner is looked after very well. I am kept updated on her behaviour and health on a frequent basis. The food provided is varied and plentiful. External visits are frequent. Overall most impressed!

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your positive feedback, it's always nice to hear that people are happy with the care that we provide.


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Review from Lorraine K (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with Rose Lodge for just over 3 years now and she has been looked after by the fabulous carers who go out of their way to support and care for her. Activities are fun and regular which is a must with dementia. Cleanliness is important and the home is always clean. I try and visit mum
daily and I’m always welcomed with warmth and smiles.
The downside of Rose Lodge is the ‘food’. For 3 years now I have met with the admin staff and discussed a way forward to improve the quality of food served but it has now become impossible. Please Rose Lodge put into action a plan for improvement.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your feedback. In response to your comments regarding the food and the menus, we have been working with the feedback from our family at Rose Lodge and their relatives to make improvements over the last few months. There is an action plan in place and the manager is closely monitoring the quality. Your input into us making improvements is always important to us and we value your comments on how you think we can ensure we maintain the highest quality of care that has been outstanding for the last 4 years. The manager has an open-door policy and meets with relatives on an ad-hoc daily basis as much as she can. Please always raise any concerns to us via email or in writing to the manager who can fully investigate and provide an appropriate response and action plan.


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Review from Gillian H (Sister of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is a very friendly and welcoming home. The atmosphere is so welcoming and you are greeted with such warmth by all members of staff. The residents are all treated as individuals. The entertainment is varied and enjoyable, as well as the activities. Visitors socialise with each other and the
residents are not isolated, as we all get to know everyone. When I visit with friends or family, they all say they have never seen a home like it; excellent.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you! We are very proud of our outstanding home and the difference we make to our family.


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Review from Stewart P (Partner of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive a positive welcome when I visit Rose Lodge. The staff are very knowledgeable with matters relating to the residents and are willing to investigate further if required. In recent time, a newsletter is now available, which gives all the opportunity to attend various events accordingly.
The care submitted by the staff has to be seen to be believed and is always administered in a professional manner at all times. As a family, I can say with confidence that we are very pleased with all aspects of Rose Lodge and the professional service they provide.

Reply from Andrea Luxton-Keough, Care Director at Rose Lodge

Thank you for your review. We always enjoy your visits to Rose Lodge and love the treats you bring us each week. We look forward to enjoying the rest of the Summer, with many more fun-filled days.


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Review from Bridget B (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Rose Lodge a few years ago now, after short spells at two other local establishments. Her care at Rose Lodge is super and she is well looked after. All the staff seem committed and genuinely caring in their approach to Mum and all the other residents. There are always activities appropriate
to Mum's interests, ability and willingness. The other thing, that is very important in my view, is how Rose Lodge keep in contact with myself and my sisters, letting us know if they have any concerns with Mum or any changes in her care. It is great to have confidence that Mum is settled and in great hands.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Many thanks for your lovely review! It is a pleasure for us to be taking care of your mum and we are happy that she is enjoying life in Rose Lodge. She certainly makes us smile with her lovely sense of humour.


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Review from D W (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with all aspects of care that my mother has received at Rose Lodge. The management team were extremely helpful and reassuring when we were arranging mums move into the home. Rose Lodge has a lovely vibrant yet homely atmosphere and I am confident in the care that my mum receives.
I would be happy to recommend Rose Lodge and all the lovely team that works here to anyone looking for a care home.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your kind comments. We are so pleased that your mum has settled in well with us, the team work so hard to create our lovely, homely atmosphere and we are very pleased that you are so happy.


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Review from N L (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in the advanced stages of Alzheimers and was in a very poor state of physical and mental health when he arrived at Rose Lodge some eighteen months ago. The improvement we saw in him within days of his arrival was quite incredible. This is down to the outstanding staff that were there. They
are genuinely caring and kind and are always so calm and professional in all situations. All my family agree when we say "he couldn't be in a better place" - Thank you.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

It is an absolute pleasure to see the difference that was made to your dad when he came to live at Rose Lodge and was given the quality of life he deserves.


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Review from S W (Niece of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your great care of my relative. I was so grateful that during covid you invested in outdoor visiting accommodation so we could maintain contact. Huge thanks too for your communication when we phone so we are kept up to date, your response is always so caring.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your kind comments. We continue to be very proud of our lovely family home.


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Review from B B (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They do a fantastic job at Roselodge looking after my father. He has his own room and also can mix with others throughout the day if he wishes. There is always something going on in Rose Lodge ie games, music, TV, and people coming in to visit them.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for you lovely comments! There is always a variety of activity going on each day! We like to keep everyone busy!


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Review from T G (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is a very good care home our mother has lived there for over 5 1/2 years now and many of the staff are still familiar, friendly, reassuring and kind faces. Mum has dementia and can be inclined to be self-isolating but she is encouraged to be a part of everyday life in a kind and caring environment.
It is a home from home and we feel fortunate to have it on our doorstep.

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Review from R A (Nephew of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge remains an excellent care home for my aunt. I am forever impressed with the large number of staff to residents ratio. There are no negatives and the all-inclusive monthly fees make it very well priced too.

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Review from Julie O (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge came highly recommended and it certainly has not disappointed. My mum has been a resident for nearly 3 years and her dementia journey has not been an easy one. However, the management and staff have been exemplary in looking after her and attending to her care needs every step of the way.
Now that she is in the latter stages of dementia, the staff also have my well-being and my siblings at heart. They keep me fully up to date on mum's health condition and recently provided me with facilities that allowed me to stay the night with mum when it was necessary.
Mum is still always included in many of the varied activities where possible that the home provides, and her food is freshly cooked to suit her dietary requirements.
Having to put a loved one into a care home is never an easy task. However, I will always be truly grateful for the day I got the call offering mum a room. Nothing really is too much for the staff and family values are very much the essence of Rose Lodge.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your lovely comments. It makes the Rose Lodge family very proud of what we do and why we do it. Everyone who lives at Rose Lodge live in the hearts of all of us and this shines through in all the love and care that they give to each person every day. We love to have you visit us and hope you always will.


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Review from Vanessa C (Daughter of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, caring home. Clean and friendly. The only worries are that mother's carers either forget to put in her hearing aids regularly or put in her hearing aids without checking that the batteries work, which leaves her virtually deaf. She also does not like the food otherwise care is exemplary. Staff
are delightful, a joy.

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Review from J P (Wife of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time came for my husband to move into care and I could not have found a better place than Rose Lodge. The care he receives is excellent. The staff are cheerful and patient and interested in him as an individual which makes Rose Lodge a happy place. They encourage him to join in the many varied activities
and go the extra mile to celebrate special occasions. I also appreciate the care taken to keep everyone covid free and visiting is pleasant in his spacious room.

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Review from Jeffery A (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care taken of my mum.

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Review from T N (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As previously, Rose Lodge has shown itself to be outstanding in its care of our dad and he continues to thrive whilst heading towards his 102 birthday.

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Review from Mary T (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been taken care of at Rose Lodge for over 5 years now, and I am satisfied with the level of care that she has been given. Staff keep me regularly informed of her health and any issues with it. She really enjoys the food, which is always freshly cooked.
The staff are gentle and caring
and that has been a particular comfort to me during the last year when travelling restrictions and social distancing has made it difficult to visit her. As a relative, who has little experience of dementia, the staff have been very supportive to me in explaining the condition, and all that goes with it.
In the early days of my relative's time at the home, she really enjoyed the day trips to the beach, when she could walk along the promenade with some of the other residents. Her room is clean, light and airy, and she has privacy; the day rooms are pleasant, and the garden is lovely and big enough to cater for many of the residents at the same time; there is also shade available if needed.

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Review from Christine C (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even during the last very worrying twelve months, Rose Lodge has consistently maintained an excellent standard of care, putting into place all anti-infection methods for Covid-19 and continuing to offer its residents a varied programme of entertainment. I couldn't have asked for better care for my mum
and feel lucky to have her reside at Rose Lodge.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your lovely comments - we have worked very hard to ensure that life has been as normal as possible for our lovely family. We look forward to the Summer months and enjoying the beautiful garden!


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Review from Claire W (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and the other residents are always clean and tidy. The home again is clean and tidy. I am pleased with the care he gets and the many activities such as local walks, live music and gardening.

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Review from R A (Nephew of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been more than well cared for by Rose Lodge for now over three years. She is very happy there and regards it as her home. The most impressive aspect that I see on my visits is the high ratio of caring staff to residents. There are also always activities going on.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you so much for your great review! We are very happy that your Aunt enjoys family life at Rose Lodge and we are looking forward to a fun-filled Summer.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Rose Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Rose Lodge is calculated as follows: ( (223 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Andrea

Andrea Luxton-Keough

Job Title: Care Director/Nominated Individual

Joined: 2019

Andrea lives in Exmouth, she has over 20 years of experience supporting people who are living with dementia.


Andrea has a BSc Hons Degree in Dementia Studies and an RMA L4. In 2019, Andrea completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning and The Butterfly Project.


Andrea believes that each person has the right to live well, and this happens by putting their emotional needs at the centre of what Rose lodge does.


The people who live in our communities are our family; together we celebrate life, embracing the potential of the here and now, the beauty of the moment and sharing the daily ebb and flow of life.


Rose Lodge is passionate about what we do because we know it works.


Tracey

Tracey Long

Job Title: Registered Manager

Joined: 2015

Tracey has worked at Rose Lodge since 2015. She began her journey as care for the Cottage community and has worked her way up to taking over as Registered Manager in 2021. Tracey has a Level 5 in Leadership in Health and Social Care Management and completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning.


Tracey shares the same passion and beliefs as Andrea. She believes that everyone has the need to feel loved, valued, and heard and to have a reason to get up in the morning.


In each community, Tracey leads the team in living and working together. There are no barriers, no uniforms, drug trollies, routines or anything that creates a divide between us and our family members.