Rose Lodge

2 Isca Road, Exmouth EX8 2EZ
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9.7 87 Reviews
  • Rose Lodge, Exmouth
Rose Lodge Care Home offers specialist dementia care in Exmouth and has two small communities (around 16 residents in each) for people living with dementia.

The cottage is designed for people with early to mid-stage dementia and the lodge is designed for people with mid to late-stage dementia.

The two communities have a similar look and feel, to ease any moves between the communities. The home's design and decoration support independence and encourage active and sociable lives. Rose Lodge has generous terraces and gardens which residents are encouraged to use.

By having two communities on the same site, Rose Lodge ensure that residents live with people at a similar stage of dementia and this increases well-being and minimises friction between residents. Two activity programmes are tailored to the specific needs of each community.

Living an active and sociable life is essential to the resident's well-being. Activities at Rose Lodge include daily walks and trips in the minibus, weekly fitness classes, dancing, choir, music, arts and crafts, gardening and looking after pets which include a dog, cats, a rabbit, chickens, fish and doves. Resident's pets can usually be accommodated.

Rose Lodge received an outstanding rating from the Care Quality Commission in 2019, a gold award from Sterling University's Dementia Centre for the design of the cottage in 2016. Rose Lodge has been featured in the Journal of Dementia Care in April 2013 and Devon Life in 2017-2019.

The team at Rose Lodge know how difficult the decision can be to move to a care home. To ease this transition, they offer daycare where people can join the community for one or more days a week, befriend the residents, and join in the daily activity programme. Respite care is also offered, subject to room availability.

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Care Provided by Rose Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Eminence Care Ltd
  • Person in charge
  • Tracey Long (Registered Manager)
  • Admission Criteria
    • People living with dementia
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Rose Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,515 – £1,715
    • Self-Funded Residential Dementia Care £1,515 – £1,715

  • All activities and services are included in our fees.


    Our fees are based solely on the room and we do not vary our fees on the basis of care needs as they change over time.


    Once we agree the fees before admission they are only varied to take account of inflation, or when a resident moves room.
  • (these prices are only a guideline, please contact Rose Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If you would like to discuss your requirements with the manager then please call to make an appointment. You are also welcome to visit you can either call to arrange a viewing but you are also welcome to visit unannounced although the Manager may not be available when you visit.


  • Parking

  • Parking on site


Rose Lodge Reviews (87)

Total of 87, showing 41-60
9.7

Rose Lodge has a Review Score of 9.7 (9.713) out of 10, based on 25 reviews in the last 2 years. Over all time Rose Lodge has 87 reviews.

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Date Published

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Review from Fiona F (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge has consistently provided the best care for my mother over the three years she has been a resident. Staff deal with every challenge presented, professionally and with genuine care and concern. I couldn't recommend Rose Lodge highly enough.

Reply from Andrea Luxton-Keough, Manager at Rose Lodge

Thank you for your lovely comments. It means so much to us to hear how happy you are with everything we do at Rose Lodge!


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Review from Caroline M (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my brother and I cannot rate the Rose Lodge staff highly enough. Every time we have been to visit Dad, every single member of staff have gibe wat more than the extra mile. It gives us such comfort to know that our Daf is safe, well, warm and looked after with the highest of care. Top team Rose
Lodge - thank you.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you very much for writing a review, the staff will really appreciate your kind words of support and knowing how pleased you are with your Dads care here at Rose Lodge.


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Review from M K (Son of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I looked at several homes before selecting Rose Lodge. Mum is very happy at Rose Lodge; the staff are brilliant. Mum has a lovely room, and having her own ensuite shower has a very important factor for a very private lady. Mums condition will deteriorate, but we are happy to keep her in
Rose Lodge for the remainder of her life.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

We really appreciate you taking the time to write a review, and are very happy that the care your mum receives here at Rose Lodge is welcomed by yourself and your sister. Also, your confidence in this continuing for the remaining time your mum has left is lovely to hear. Thanks again.


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Review from T G (Husband of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Rose Lodge for nearly four years. She suffers from Alzheimer's, but within the constraints that this imposes on her, she is very happy and until recently, had remained able to take part in the excellent activities provided. The staff are well-trained, caring and efficient;
they are easy to communicate with. Food is excellent and medical attention well looked after. As a visitor, I am always welcomed, and I am happy that I am able to have full confidence in the way my wife is being looked after.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for writing a review for Rose Lodge, we are so pleased that you are happy with the care and attention your wife receives here. Our staff really appreciate all feedback on the care they provide and your kind words mean so much in these unprecedented times that we all find ourselves in, thank you.


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Review from Jo W (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has always been a fantastic place, but their management during the current situation has been amazing. I have just returned from a lovely visit with Mum in their special 'gazebo', she is well, happy and keeps occupied. I am so pleased we found Rose Lodge and wouldn't hesitate to recommend it.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you very much for leaving a review. To have kind words published by people who have a relative that is now one of our family here at Rose Lodge care home is priceless.


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Review from Helen W (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is without a doubt a fabulous care home for those with dementia. We had experienced the nightmare homes prior to mum being offered a place here and what a relief it was, 6 months on and the leadership, care and compassion shown to my mother has been without fault. Leadership respond promptly
to any queries and carers always keep the family informed and involved. Carers are always focused on the residents tailoring a wide range of activities to suit and, above all, creating a loving family community.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you very much for taking the time to write a review about Rose Lodge, it is great for staff, management and the general public to know that you are pleased with the care and service we offer.
Once again, thank you very much for your kind words.


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Review from C S (Wife of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Covid-19 I was able to visit regularly. The staff are kind and caring, food good, like school dinners which is why my husband loves it, (not meant in a derogatory way).
His room is lovely with access to a very beautiful garden. There are animals, pets, plants, a pond, it's lovely. Now it's Covid-19,
I can't see him. I call him every day and the staff are always kind and informative as to his health and general wellbeing. They are brilliant and tolerant. I am video calling now and they always accommodate this with pleasure.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for taking the time to leave a review; we are pleased you are happy with the care we are providing.


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Review from Tracy G (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister posted a review here three years ago, and our mother is still living in The Cottage. She had been in three other care homes prior to arriving here, and we were beginning to despair. We are so grateful to have found Rose Lodge. Mum is not a joiner-in, preferring to keep to herself, reading
books and knitting. However, she is encouraged to get up and out of her room every day, and sits contentedly in her favoured chair, from where she can watch the comings and goings of everyone else. She is not, therefore, isolated but included as part of The Cottage family as far as she is willing to be. She is regularly engaged by staff as they go about their business, calling out to her by name, offering her cups of tea, (just how she likes it) and they also ensure she gets one-to-one time, as with all residents. Everyone who works there does a marvellous job, so that we feel very confident about her well-being at all times, and can see the evidence when we visit. It is a calm and welcoming place.

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Review from M A (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I find Rose Lodge to be an excellent care home. The staff are very caring and make a lot of effort to keep the residents involved.
No care facility is perfect but my opinion is that Rose Lodge has the right balance for the resident's needs and I would recommend it.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for leaving a review, it's nice to hear you find our level of care to be excellent. The staff will appreciate your comments as too will the public, who read reviews before shortlisting care homes for their relatives.


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Review from L G (Daughter-in-law of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is such a warm welcoming place with amazing staff. Every member of staff is friendly, compassionate, genuine and caring. I am always made to feel welcome and feel they have time for both me as a visitor and more importantly my father-in-law. Nothing is too much trouble and it's clear to see
how enthusiastic the staff are.
I would like to express my thanks and appreciation.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for leaving a review, we are happy you are pleased with the care we provide, your lovely comments will be greatly appreciated by our staff and are invaluable for the public to read. Best wishes from Rose Lodge.


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Review from Elizabeth G (Wife of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been a resident since June 2019 and prior to that a Day Care service user for a year. The care he has received is outstanding. He is kept stimulated with all the wonderful activities and outings. Everything is well thought out and geared towards giving people with dementia a rewarding
purposeful life. Handing the care of a loved one over to others is an act of trust and one hopes that that person will be cared for properly and you take for granted that carers will always do what is best for them. Rose Lodge do! Everyone from the laundry ladies who work very hard keeping residents in beautifully laundered clothes, to the cleaners who keep everywhere smelling clean and fresh deserves praise. We are so grateful to the manager who is like a breath of fresh air, the driver who has shown kindness beyond the call of duty, the member of staff who responds to queries quickly and efficiently and to all of the wonderful caring staff, we as a family sent our heartfelt thanks.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you so very much for your kind words, our staff will really appreciate that you have noticed the work they do every day to ensure everybody who lives with us is cared for as if they were there own family.


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Review from S B (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express in words the love, care and attention Rose Lodge has given my mum in the last 3 and a bit years as a resident and sometime before that as a day resident.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for taking the time to submit a review, we are very pleased you are happy with the care we provide. Our staff and relatives of possible future residents like to hear peoples thoughts and experiences with us. Thank you again.


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Review from R B (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm just back from the Boogie Woogie singing experience, professional interactive entertainment provided for all the residents and their families/friends of both the cottage and the lodge. We've all been singing and waving union jacks as well as enjoying a drink in a relaxed happy atmosphere. Brilliant
thank you.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you very much for your review, we are pleased you enjoyed yourself at our Boogie Woogie Bugle Boy show and really appreciate your feedback.


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Review from C B (Sister of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have visited my brother many times and although he is in the last stages of Altzheimers. I feel he is very well looked after and the staff couldn't do more for him.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for leaving a review, we appreciate your kind words and it's nice to know your are happy with the care we provide.


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Review from J H (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one needs much consideration and thought.
Rose Lodge helps me to have peace of mind knowing that my husband is in the best possible place to care for all his specific needs.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for taking the time to leave a review and it is really nice to hear you feel that Rose Lodge is the best place for your husband, thank you once again.


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Review from Laura B (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first came to Rose Lodge 18 months ago, she was disorientated, confused and frustrated and as a result, she refused point-blank to eat, at that time, we began to fear the worst and told friends and family that it seemed that she had given up on life. We needn't have worried though because the
staff at Rose Lodge completely understood and with their perseverance and dedication mum slowly but surely started to eat again and settled into a new happy life with her Rose Lodge "family". I can't thank them all enough for their continued love and support for mum. Without it, she would most certainly have very little quality of life. She may have dementia but they bring out the best in her.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

We are so pleased you are happy with the care we provide for your mum, both the public and staff like to hear first hand from relatives and friends of people who are actually living with us as part of our family at Rose Lodge. Thank you very much for your kind words and for taking the time to leave a review.


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Review from G R (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband was outstanding. I wish he could have become a permanent resident but unfortunately, there were no vacancies when he needed 24-hour care. Thank you all at Rose Lodge.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you so much for sparing the time to write a review, we are pleased to learn that you found our care outstanding and are sorry we did not have a vacancy for full time permanent care at the time you needed it. It is always best to check back with us and leave your name on our waiting list as rooms do come available from time to time. Thank you once again, it is very beneficial for our staff and the public to hear of recommendations from people who have actually used our care services.


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Review from L M (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service at Rose Lodge.
The staff are very welcoming and always offer a cup of tea or coffee when we first arrive and always smiling. The manager always keeps us informed of everything that's going on medically. The home is always clean and doesn't smell of urine like some other
homes.
The entertainment and activities are absolutely brilliant.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for providing a review of your experience with Rose Lodge, we strive to offer the best care and service, and our staff and the public can really benefit from any feedback we receive.


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Review from G H (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are more than happy with our mother's care at Rose Lodge.
The love and empathy she is afforded by all the staff is so reassuring. All the residents are treated as individuals, irrespective of their needs and level of dementia and the stimulating activities on offer throughout the week
are very much geared to ability. Participation is actively encouraged but not compulsory.
Communication between Rose Lodge and family of the resident is excellent. We have not had a moment of regret in our decision to move mum to Rose Lodge.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for your very kind words, we are so pleased you are happy with your mother staying with us at Rose Lodge.
Thanks again for leaving a review for staff and the public to view, it means a lot.


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Review from Janet K (Friend of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend started going to Rose Lodge for daycare in 2011 and moved to premant residency 7 years ago. It is a tribute to the caregivers that he has remained as steady as he has.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for your kind words, we appreciate your positive feedback


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Rose Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Rose Lodge is calculated as follows: ( (223 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Andrea

Andrea Luxton-Keough

Job Title: Care Director/Nominated Individual

Joined: 2019

Andrea lives in Exmouth, she has over 20 years of experience supporting people who are living with dementia.


Andrea has a BSc Hons Degree in Dementia Studies and an RMA L4. In 2019, Andrea completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning and The Butterfly Project.


Andrea believes that each person has the right to live well, and this happens by putting their emotional needs at the centre of what Rose lodge does.


The people who live in our communities are our family; together we celebrate life, embracing the potential of the here and now, the beauty of the moment and sharing the daily ebb and flow of life.


Rose Lodge is passionate about what we do because we know it works.


Tracey

Tracey Long

Job Title: Registered Manager

Joined: 2015

Tracey has worked at Rose Lodge since 2015. She began her journey as care for the Cottage community and has worked her way up to taking over as Registered Manager in 2021. Tracey has a Level 5 in Leadership in Health and Social Care Management and completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning.


Tracey shares the same passion and beliefs as Andrea. She believes that everyone has the need to feel loved, valued, and heard and to have a reason to get up in the morning.


In each community, Tracey leads the team in living and working together. There are no barriers, no uniforms, drug trollies, routines or anything that creates a divide between us and our family members.