Rose Lodge

2 Isca Road, Exmouth EX8 2EZ
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9.7 87 Reviews
  • Rose Lodge, Exmouth
Rose Lodge Care Home offers specialist dementia care in Exmouth and has two small communities (around 16 residents in each) for people living with dementia.

The cottage is designed for people with early to mid-stage dementia and the lodge is designed for people with mid to late-stage dementia.

The two communities have a similar look and feel, to ease any moves between the communities. The home's design and decoration support independence and encourage active and sociable lives. Rose Lodge has generous terraces and gardens which residents are encouraged to use.

By having two communities on the same site, Rose Lodge ensure that residents live with people at a similar stage of dementia and this increases well-being and minimises friction between residents. Two activity programmes are tailored to the specific needs of each community.

Living an active and sociable life is essential to the resident's well-being. Activities at Rose Lodge include daily walks and trips in the minibus, weekly fitness classes, dancing, choir, music, arts and crafts, gardening and looking after pets which include a dog, cats, a rabbit, chickens, fish and doves. Resident's pets can usually be accommodated.

Rose Lodge received an outstanding rating from the Care Quality Commission in 2019, a gold award from Sterling University's Dementia Centre for the design of the cottage in 2016. Rose Lodge has been featured in the Journal of Dementia Care in April 2013 and Devon Life in 2017-2019.

The team at Rose Lodge know how difficult the decision can be to move to a care home. To ease this transition, they offer daycare where people can join the community for one or more days a week, befriend the residents, and join in the daily activity programme. Respite care is also offered, subject to room availability.

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Care Provided by Rose Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Eminence Care Ltd
  • Person in charge
  • Tracey Long (Registered Manager)
  • Admission Criteria
    • People living with dementia
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Rose Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,515 – £1,715
    • Self-Funded Residential Dementia Care £1,515 – £1,715

  • All activities and services are included in our fees.


    Our fees are based solely on the room and we do not vary our fees on the basis of care needs as they change over time.


    Once we agree the fees before admission they are only varied to take account of inflation, or when a resident moves room.
  • (these prices are only a guideline, please contact Rose Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If you would like to discuss your requirements with the manager then please call to make an appointment. You are also welcome to visit you can either call to arrange a viewing but you are also welcome to visit unannounced although the Manager may not be available when you visit.


  • Parking

  • Parking on site


Rose Lodge Reviews (87)

Total of 87, showing 61-80
9.7

Rose Lodge has a Review Score of 9.7 (9.713) out of 10, based on 25 reviews in the last 2 years. Over all time Rose Lodge has 87 reviews.

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  • 11
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Review from Douglas J (Husband of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From experience of single days respite and the recent 10 days for my wife, I know well the warmth and care from a very dedicated staff. I have always found a calm atmosphere, where individual attention ensures that every resident feels part of the family, also a professional awareness, with humour,
is always apparent! Cleanliness and good facilities make for an all round, well run and comfortable nursing home.

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Review from Linda R (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved from one home to Rose Lodge when her condition deteriorated. She receives more care now due to her circumstances and my sister or myself are quickly contacted if there are any concerns. We can discuss any issues with the staff who act accordingly. Mum has never been on one demand attention
but staff find time to chat with her or take her out in her wheelchair weather permitting. She has her hair and nails done regularly and her room is kept clean and tidy. The staff are friendly and caring and welcoming to family and friends who visit. We are confident that mum is being well cared for.

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Review from J N (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, did not find the transition to residential care easy but the Rose Lodge staff were patient and kind and she is now settled. They keep the atmosphere calm and provide a variety of activities and trips out to the seaside etc. The garden is well used and very important for
my mother. Above all, I appreciate the sense of fun that staff show in dealing with the residents.

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Review from E S (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time of visiting Dad since he went into Rose Lodge and we found the staff and the atmosphere to be very welcoming and friendly.
Dad has his good days and bad but the care he receives is constant. It is nice to be able to visit when you want and for as long as you want.

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Review from Joan M (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff really helpful and really caring. I visited many homes with a district and practice nurse and would have been happy for my parents to come to this home. They are patient and understanding of her condition.

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Review from Julie C (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities in all areas. Can't fault this home in any way.

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Review from S W (Niece of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rose Lodge are amazing. They treat my relative with respect and give lots of time talking to her and patiently answering her questions. The staff are also very welcoming and supportive of me, as visiting isn't always easy. Rose Lodge gives me peace of mind.

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Review from S S (Sister of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and manager always courteous and helpful. Very obliging.

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Review from Moira M (Sister of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked for the best-rated care home I could find, reading reviews and making visits. Rose Lodge stood out head and shoulders of all the others. My sister was happy there and the standard of care was 5*. One particular feature is that the staff tend to be long-term employees and do not change every
five minutes. They are also mature and sensible, a really good team. On entering Rose Lodge over the years I have never found an objectionable or unhealthy smell such as pervades some care homes. The activities are many and varied, something for everyone. I cannot fault the care given to my sister right up until her death in December. Everything was handled with delicacy and consideration, for the resident and for relatives.

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Review from Susan M (Friend of Resident) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at Rose Lodge for two years. She moved from a home in Essex which did not suit her needs and has from the start enjoyed life at Rose Lodge. I remember visiting her just after she arrived and she had been out to walk along the seafront, "I'm on holiday" she said. She still enjoys trips
out, especially to musicals at the Pavilion. There are daily activities at Rose Lodge. She enjoys the musical entertainers and doing jigsaw puzzles. When she was able she was encouraged to help serve snacks or wash up in the cottage but now has moved back to the main lodge for extra care.


I find the staff caring and helpful. I can let myself in (using the code) and visit when I wish. Staff will bring us coffee and move my cousin to a private spot if necessary. If there is a problem, such as a need to call the nurse or doctor, I am phoned and informed. Care plans are regularly updated and available on request. I have seen many care homes. This one is the best.


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Review from E G (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home, a good atmosphere, always something good going on. The staff are quick to respond to any resident needing help, comfort or assistance. I like the fact that there is not a fast turnover of staff. I like the idea of having a good mix of staff, male - female, young men and women and
older staff too. Excellent housekeeping, excellent food (with no notice, quite often an invite to sit and eat with residents - so tried and tested). Excellent attention to detail - hairdressing etc.

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Review from Jo S (Regular Volunteer) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is such a unique place for people to live active lives. Care is excellent. Staff are fantastic. It feels so homely and the staff are always happy and smiling. The gardens are created to keep people interested and busy and it feels like a mini zoo with dog, cats, doves, fish, rabbit and chickens!
It is wonderful to see people always out for walks, trips or in the garden and in the good weather people spend most time outside. There is always something going on and it always feels good to be there.

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Review from Mary B (Sister of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to live, the staff are so kind, nothing is too much trouble. Everything is done with love and consideration for the residents and their families. My brother has been there for three years and I cannot praise the management and staff enough.

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Review from Jeanette N (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge specialises in dementia cases. They are extremely adept at treating their residents with dignity and respect. There is a lot of humour too. The home has a friendly atmosphere and the gardens are always available to the residents and they have sensory plants etc and a fish pond. They also
have pets and chickens which provide interest to the residents.

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Review from Rod P (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia which means she usually cannot remember what she was doing even an hour previously. At Rose Lodge, she is living in a very friendly, lively social environment where staff genuinely appear to enjoy the company of the residents and where social, creative activities visiting
artists and musicians as well as regular parties, quizzes and events help to make residents families feel really welcome. I have a long commute but look forward to visiting my mum at the end of the day because of the very positive atmosphere and the level of care and interest shown all of the staff.

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Review from B M (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for 5 months, I have Motor Neurone Disease.
Rose Lodge even provide me with lunch.
The care staff even help me to my car.,
Rose Lodge take residents out in their minibus every day. Residents get pamper days i.e hair and nails.

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Review from Caya E (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in to Rose Lodge 2 months ago and it has lived up to all our expectations. It really is an exceptional place. The staff are always bright and cheerful and obviously very caring.


What makes Rose Lodge stand out is the activities that residents are able to be involved in. There

is such a wide range of things on offer from art to quizzes, music, going out to skittles and walks on the nearby sea front. Residents have things to look forward to and are encouraged to continue their hobbies, or to try new activities. My mum knits and they keep an eye to ensure her wool and needles do not get lost as she finds knitting calming.


My mum is not the easiest person to please, but from the care to the food and the efforts made to make her feel comfortable we simply cannot fault it. The gardens are also superb. Real gardens with chickens and vegetables and lovely places to sit and to enjoy. Thank you to everyone at Rose Lodge.


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Review from E F (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, caring and know exactly how to engage.
Made a huge difference to the quality of life for the service user.

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Review from T B (Husband of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appears to have settled in very well, enjoys the company of special residents, tried to get involved in some activities.

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Review from Vicki B (Daughter of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How many people can look back at when their loved one had advanced stage dementia & be filled with happy memories? My lovely mother spent the last 2½ years of her life at Rose Lodge & the smile never left her face. It turned out to be such a joyous, fun end chapter to her life. To offer quality of life
at all stages of progressive dementia is the whole ethos of RL & Mum was always included even as she became less able. There, dementia is always respected & treated with dignity, courtesy & patience & they maintain the ability to see the person beneath the illness. They manage to turn dementia, an illness so often regarded & experienced in negative terms, into a happy, positive, meaningful experience. RL is known for their activities & outings and they make full use of their lovely garden at all times. They put so much into the lives of residents. Their parties are wonderful, for both residents & families, whether cream teas in the garden, summer BBQs, seasonal festivities. They instill a sense of fun into daily life & the constant smiles you see on residents’ faces are testament to this, & having animals around was such a constant joy to Mum. It is all about the here & now for dementia patients, & all the here & nows at RL are such good ones. Mum was always kept warm, well fed, well dressed, stimulated, one-to-one attention, & medical care the moment she needed it. They went beyond the call of duty so many times. It meant we never worried about Mum. The carers there are so special & Mum adored them all. For Mum to be surrounded by happy, smiley faces counted for everything. Their blog too deserves special mention & enables distant family members to be able to picture life at RL. It truly is a home in all senses of the word & I was always made to feel so welcome. Mum passed away comfy, pain-free, distress-free & relaxed till the end. No-one could protect Mum from dementia taking its inevitable course but she died with a smile on her face. That’s how it was at Rose Lodge.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Rose Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Rose Lodge is calculated as follows: ( (223 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Andrea

Andrea Luxton-Keough

Job Title: Care Director/Nominated Individual

Joined: 2019

Andrea lives in Exmouth, she has over 20 years of experience supporting people who are living with dementia.


Andrea has a BSc Hons Degree in Dementia Studies and an RMA L4. In 2019, Andrea completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning and The Butterfly Project.


Andrea believes that each person has the right to live well, and this happens by putting their emotional needs at the centre of what Rose lodge does.


The people who live in our communities are our family; together we celebrate life, embracing the potential of the here and now, the beauty of the moment and sharing the daily ebb and flow of life.


Rose Lodge is passionate about what we do because we know it works.


Tracey

Tracey Long

Job Title: Registered Manager

Joined: 2015

Tracey has worked at Rose Lodge since 2015. She began her journey as care for the Cottage community and has worked her way up to taking over as Registered Manager in 2021. Tracey has a Level 5 in Leadership in Health and Social Care Management and completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning.


Tracey shares the same passion and beliefs as Andrea. She believes that everyone has the need to feel loved, valued, and heard and to have a reason to get up in the morning.


In each community, Tracey leads the team in living and working together. There are no barriers, no uniforms, drug trollies, routines or anything that creates a divide between us and our family members.