Greenhill Residential Home

Priscott Way, Kingsteignton, Newton Abbot TQ12 3QT
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9.1 17 Reviews
  • Greenhill Residential Home, Newton Abbot
Greenhill Residential Home is a modern, purpose-built care facility located in Newton Abbot, thoughtfully designed to offer comfort and support to up to thirty-six elderly individuals with varying personal needs. The home exudes character, with bedrooms of varying shapes and sizes, each one being an en-suite, well-proportioned, and inviting. Every resident enjoys their own private room, most of which are single, with some spacious enough to accommodate couples. Each room is equipped with a telephone point and a 24-hour on-call bell, ensuring peace of mind, while the centrally located lift provides easy access to the first floor.

Furnished to a high standard throughout, the home is surrounded by acres of secure, sensory gardens, offering a serene and beautiful environment for residents to enjoy. With ramps, handrails, and abundant seating, the gardens provide a perfect setting for relaxation and exploration all year round.

An activities coordinator is dedicated to organising a wide array of daily activities and events, which are carefully included in the home’s calendar alongside the care programme. This thoughtful approach enhances the quality of life, bringing joy and satisfaction to each resident.

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Care Provided by Greenhill Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • QH Greenhill Ltd
  • Person in charge
  • Helen McGuire (Registered Manager)
  • Admission Criteria
    • Both Private and local authority funded clients are accepted.
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Greenhill Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,350
    • Self-Funded Residential Dementia Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,350

  • All fees quoted are following a full pre-admission assessment.
  • (these prices are only a guideline, please contact Greenhill Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arrival at Greenhill Care home, all visitors will be required to check in at reception. Outside of regular office hours, an entry alarm system will be in operation, overseen by staff. To ensure the safety and security of all residents and staff, visitors must sign in and out of the home.


  • Parking

  • Greenhill Care Home provides a private car park located within the grounds, offering ample parking spaces.


Greenhill Residential Home Reviews (17)

9.1

Greenhill Residential Home has a Review Score of 9.1 (9.135) out of 10, based on 7 reviews in the last 2 years. Over all time Greenhill Residential Home has 17 reviews.

Overall Experience

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Date Published

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5
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10

Review from L W (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the kindest care throughout her stay. The staff are so thoughtful and responsive to the needs she had. Her medical care was carried out swiftly, with gentle encouragement, without pressure, at meal times, and social events and in ways that sought to maintain my mother's sense of inclusion.
The team showed enormous sensitivity throughout, but especially in the days of her decline and death. They were always present, supporting my dad, who remains in their care.

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Review from J P (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last month, my Mother has been very poorly. The staff have been kind and caring to her and to me. Even the cleaning staff have had a positive influence on her, trying to cheer us all up.
Suitable food has been provided - even preparing Mum's favourites to try to tempt her to eat.
Medical
professionals have been called upon at the appropriate times.
My Mother has been comfortable, clean, and safe.

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Review from B R (Partner of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Greenhill you are always finding cleanliness, warm greetings as staff are very kind and helpful.
The rooms are so homely and spacious with ensuite facilities. The food is extremely high quality and any extras well are catered for.

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Review from C B (Sister of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A purpose-built, bright and airy residential home with supportive and caring staff.
The accommodation is always very clean and residents clothing is always swiftly cleaned and returned freshly ironed.
Rooms are basically furnished but can be personalised for individuals to make residents feel more
at home.
Meals are freshly prepared and nutritious, with regular tea/coffee runs and snacks available.
The garden is small but enclosed and safe with plenty of seating.
Within a week everyone knew my brother's name and greeted him kindly wherever he was. The family have been impressed by the care provided and proactive responses to care needs as required. We would be very happy to recommend this facility, as it was recommended to us, by the family of a previous resident.

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Review from Mary T (Friend of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well presented, and the staff are pleasant at all times to residents and visitors. I always feel welcome when I come. The residents all seem happy. The food looks good when I visit after lunch, and all seems a good home.

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Review from Margaret A (Wife of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was suffering from various illnesses in 2022 and I was lucky enough to be able to find a place at Greenhill Residential Home which was able to take him in at the beginning of January last year. I'm pleased to be able to say that he how seems settled there and I am grateful that he us being
well looked after. I am grateful that he is now in a suitable home and also a lot nearer than he was before.

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Review from Linda T (Wife of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved into Greenhill in June 2021 and settled very well. He says he feels safe there and all staff look after them well.
I'm sure the activities provided at Greenhill sound excellent but my husband has always been antisocial and nothing would persuade him to join in. This means he stays
in his room all the time and staff do their best to keep checking on him. Any problems come from staff being busy and sometimes short-staffed, as all homes suffer from. Overall a good home.

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Review from Anthony A (Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has all the qualities of a good hotel with the addition of the first-class caring facilities. The staff are cheerful and friendly. They go out of their way to look after the residents and treat us as individuals, whilst being efficient, competent and respectful. A first-class care home,
well beyond my expectations.

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Review from A C (Husband of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that Greenhill Residential Home is run quite well. Possibly would improve with more staff. Food and cleanliness are good.

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Review from Leah S (Granddaughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A message from my Nan, she had a short stay and then sadly died in June 2021. I found notes she had left... for me, her granddaughter, to let you know: 'It’s a very nice care home and the staff are all lovely. I just want to go home. It’s not the food, the food is lovely, I wanna eat it but I feel sick.
And there are no telephones in the rooms. And thank you.'
And thanks for making my Nan feel at home, especially in her last moments, that will be very dear to me and she went at her own will to bed and went in her sleep content in God's hands. Thank you from the family.

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Review from Jan B (Wife of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a full-time resident since May 2019. Without exception, all staff treat residents with great kindness and respect, the management team are well trained and make sure all needs are taken care of.

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Review from A G (Daughter of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first set foot inside Greenhill Residential Home during our search for better care than my mother was receiving, we knew it was a very special place. Arriving unannounced, the warm welcome and smiles on the faces of residents and staff alike said it all. Tastefully decorated, the home is spotlessly
clean and welcoming.

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Review from Julie C (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband and I first stepped into Greenhill Care Home, we were relieved to find a beautiful, clean, welcoming and homely residence. Our first impression was continually reinforced by the dedicated staff who, along with their professionalism, showed a genuine care for all the residents. Staff
enjoy chatting to residents and visitors; we have seen how this has helped my mother make connections and feel at home. She has told us that she is very happy there, has made friends, and looks forward to the daily activities and particularly, the weekly hairdressers visit! Thank you to all the wonderful staff!

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Review from Wendy H (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy that Mum is being so well cared for, here over six months ago in Greenhill Care Home. Every single care worker is always so positive and forthcoming to Mum's urgent requirements. Never a dull moment here, maximum effort maintained, and when something is needed to update or change, it is always
pointed out to me as soon as possible. Love everyone's engagement together, to always put a little smile on the resident's faces, no matter how difficult it can be.

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Review from Victor B (Son of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of this care home quite simply care a lot about the residents - showing a huge amount of patience and understanding during some very testing times. The longer you get to know the staff the more you can understand the stress that they are under - long shifts which are very tiring especially.
Each
and every member of staff, from the manager to the domestic staff are always happy to see you - they make time to make you feel welcome like you are actually in the home of the individual (in my case my father) you are visiting.
Greenhill Care Home have given my mum a far better quality of life than I could possibly have done - she has had her moments of being difficult but you wouldn't know it from the reaction of the staff.
Quite simply, I believe they are really special.

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Review from Julie H (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very content with the care and attention that she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. The staff are always very friendly and helpful. The accommodation
is always clean, neat and tidy.

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Review from Lynne O (Sister of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister first set foot inside Greenhill Care Home, after visiting two care homes which she did not like, she said "I like this place". Her view and ours, has not changed since she became a resident in late June 2018. All the staff are friendly, helpful and capable and this modern care home is
very clean with excellent décor and facilities and the ensuite bedrooms are of a good size. The food provided is good, ample and varied and it is a shame that my sister's breathing difficulties have resulted in her being unable to enjoy this to the full.
The ambience of Greenhill is very good. Enabling residents to receive visitors in peaceful surroundings.

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Current Review Score: 9.1 (9.135)

Overview of Review Score

The Review Score of 9.1 (9.135) out of 10 for Greenhill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.463 for Greenhill Residential Home is calculated as follows: ( (52 Excellents x 5) + (16 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 82 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.672 Points relating to the number of positive Reviews for Greenhill Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Helen McGuire

Job Title: Registered Home Manager

Helen is our lovely Home Manager


No image found

Joanne Batho

Job Title: Deputy Manager

Joanne Batho is our Deputy Manager for the Home.


Frequently Asked Questions about Greenhill Residential Home

What types of Care is Greenhill Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenhill Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greenhill Residential Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Greenhill Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenhill Residential Home to the centre of Newton Abbot?

1.3 mile(s) as the crow flies, distance by road may be significantly further.