Oak House

56 St Leonards Road, Exeter EX2 4LS
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3 Reviews
  • Oak House, Exeter
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Care Provided by Oak House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Oak House (Exeter) Ltd
  • Person in charge
  • Wendy Gibson (Registered Manager)
  • Admission Criteria
    • EMI Residents aged 65 years and over
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Oak House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Oak House Reviews (3)

Over all time Oak House has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
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3

Review from Lynn H (Daughter-in-law of Resident) published on 7 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to be able to record my gratitude to the manager and her wonderful caring team. My mother-in-law spent the last year of her life at Highlands. It was a very brave decision to leave her home, but it turned out to be the best she could have made as she was lucky enough to get a place at
Highlands. From day one, she was treated with unending patience, kindness and understanding. One of her greatest fears was being on her own, particularly at night, and the staff have ensured that she was supported through these very distressing times. It has been a tremendous relief for all of her family and friends to see her so content and hear from her that she was "in the best place". Before the current pandemic, she enjoyed the various daily activities and outings and loved playing cards with her group'. The manager and her team treated her with dignity and respect, always maintaining her high standards of personal care and appearance. It was her home, where she received love and care rather than a care home.

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Review from Jane C (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to Park House (was Highlands) now owned by an established care provider whose other homes are rated as 'Good' by the C.Q.C. Having worked in dementia care, the term 'a home is only as good as the manager' comes to mind. This one is outstanding, remaining professional but always approachable
and compassionate during a very difficult year. The staff are a credit to her, their specialist training is underpinned by a philosophy of kindness, patience and respect for each resident as an individual. Dad's always telling us he's well looked after. Sadly, people can't always cope/be safe at home even with mild/mod dementia. There are varied activities with a dedicated co-ordinator (daily when not in a pandemic) and a lovely garden. His room is homely, with own TV and I can't wait to spend more time there, once restrictions ease. Dad's hoping for some new pals to chat to, have a game of cards or do a jigsaw with. The staff really do care and it really does feel like a home.

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Review from Tracey B (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. They really do care. The wonderful manager and her amazing team. I believe my mum went from the worst care home in Exeter to the best (Highlands). Professional, compassionate, and so caring, like they would want their own parents to be cared for. Can’t say enough about this wonderful
CARE home. Book me a room!

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Oak House

What types of Care is Oak House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Oak House have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oak House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak House to the centre of Exeter?

0.5 mile(s) as the crow flies, distance by road may be significantly further.