Fees are dependent on an individual's level of need which will be initially assessed prior to admission.
Visitors always welcome between the hours of 8am until 11pm
On road parking
Hilldales Residential Care Home has a Review Score of 8.8 (8.788) out of 10, based on 5 reviews in the last 2 years. Over all time Hilldales Residential Care Home has 5 reviews.
Review from P K (Daughter of Resident) published on 4 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paula Mascall, Quality Manager at Hilldales Residential Care Home
Thank you so much for your lovely review. It is our honour to be able to care for your father who is very much loved by everyone here.
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Review from A H (Resident) published on 10 June 2024
Submitted via Postal Card •
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4.0 out of 5
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Review from K D (Resident) published on 10 June 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from Jamie P (Son of Resident) published on 17 May 2024
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Overall Experience
5.0 out of 5
Reply from Leigh-Paul Porter, Registered Home Manager at Hilldales Residential Care Home
Thank you so much for the review of how well we are doing. It is highly appreciated to hear how well our staff always include yourself in any care requirements or needs that your dad has to make his room more personalised and his own. I will pass on the lovely comments made by you to the team. Thank you again. Kindest regards.
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Review from Nick J (Resident) published on 10 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Leigh-Paul Porter, Registered Home Manager at Hilldales Residential Care Home
Firstly I would like to thank you for your outstanding review. Here at Hilldales we feel very proud of success stories and how well we have done as a team from all departments of the home to assist you and our other residents to feel more safe, secure and independent with your daily lives. As a home, we could not have achieved this without your own hard work, dedication and willingness to accept our care and support. I must say that you should feel very proud of yourself for what you have achieved and how far you have come in wanting to engage in your own road to recovery, we could not have done this without you. Thank you again for the lovely review and we all look forward to working with you to fulfil more of your achievements.
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The Review Score of 8.8 (8.788) out of 10 for Hilldales Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Hilldales Residential Care Home is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) ) ÷ 57 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.946 Points relating to the number of positive Reviews for Hilldales Residential Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 5 Positive Reviews ÷ 11.2 = 0.446
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered manager
Joined: 2009
Leigh has been a member of the team since November 2009.
He began his career as a senior health care assistant until 2015 and was then registered as our manager by the CQC in may 2016 and is still in post until this very day.
