The fees cover everything aspect of normal daily living and care except:
1. Transport to and from medical appointments. This is charged at £0.65/mile.
2. The cost of a carer to accompany the person to the appointment if required.
3. Newspapers, magazines that are ordered specifically for the benefit of the resident. (Newspapers are provided for the Home which are kept in the public areas).
4. Hairdressing, Chiropody, Physiotherapy or alternative therapy provided on a private basis.
TOP UPS POLICY
For those who are Statutory Funded we require the difference between our Fees (based on our assessment of care needs) and the Fee agreed between the resident and the Local Authority to be paid by the resident. This is known as the "Top Up".
Friends and family members able to visit at any time providing it is the wish of the resident. There's no locks on any door that provides access to the general public. All Hillbrow House asks is that the Visitor's Book is signed on arrival and on leaving and lets a member of staff know a visitor is in the building. This enables Hillbrow House to comply with Fire Regulations.
Hillbrow House encourage all residents to be in charge of personal daily routine and, therefore, each resident can decide when guests visit.
Refreshment facilities available to all regular visitors to use whenever visiting. Meals can be provided given 24 hours notice. There is a separate room that can be used for family gatherings, meals and parties.
**COVID-19 Please contact the home during the Coronavirus pandemic as visiting restrictions are currently in place to protect residents and staff. There is a Visitors pod which gives the visitor access to an enclosed space within the Home from the garden. The resident sits comfortably in the garden lounge and both can see and talk to each other without there being a risk that may come from breathing the same air. (As per Government guidelines for Care Homes) This area, on both sides of the screens are disinfected after each visit.
Normally, there is ample parking for everyone. Over spill space is available in a quiet road just opposite the Home.
Hillbrow House has a Review Score of 9.8 (9.831) out of 10, based on 9 reviews in the last 2 years. Over all time Hillbrow House has 28 reviews.
Review from Douglas W (Nephew of Resident) published on 16 October 2024
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Reply from Nicy Sebastian, Director at Hillbrow House
Thank you so much for your kind and thoughtful feedback about Hillbrow! It truly means a lot to us, we are delighted to hear that your aunt is comfortable and happy with the care she is receiving. We are excited to share that we have added even more activities tailored to the unique needs and preferences of our residents and making sure they feel fulfilled every day. Your support and appreciation motivate us to keep striving for excellence, and we are grateful to have you as part of the Hillbrow community.
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Review from Anthony D (Friend of Resident) published on 4 September 2024
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Reply from Nicy Sebastian, Director at Hillbrow House
Thank you so much for taking the time to share your positive feedback about your friend's stay at Hillbrow. We are truly delighted to hear your experience. Our team works hard to create a warm, supportive, and comfortable environment for all our residents, and it is incredibly rewarding to know that our efforts are appreciated. Please know that your kind words will be shared with the entire team, they will be happy to hear that their care made a difference.
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Review from Mary N (Daughter of Resident) published on 6 June 2024
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Reply from Nicy Sebastian, Director at Hillbrow House
Thank you so much for your kind words and positive feedback. We are glad to hear she had a happy and comfortable stay here. Our team is dedicated to providing the highest level of care and creating a warm, welcoming environment for all our residents. Knowing that our efforts have positively impacted your mother's well-being is incredibly rewarding.
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Review from Katherine L (Daughter of Resident) published on 21 February 2024
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Reply from Joanna Shears, Director at Hillbrow House
Thank you for your wonderful review and Thank you for entrusting us with Dad's care, we all enjoyed having him with us and getting to know him. I will share this with our Team as feedback like this means a lot to them! Best wishes Joanna.
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Review from F P (Daughter of Resident) published on 15 January 2024
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Reply from Joanna Shears, Director at Hillbrow House
Thank you so much for taking the time to write this review. We are very pleased that mum has settled so well and we are very much enjoying having her as part of our Hillbrow community. It is so encouraging for the team to get such good feedback and I believe that it shows that our team really do care.
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Review from M M (Daughter of Resident) published on 5 January 2024
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Reply from Joanna Shears, Director at Hillbrow House
Thank you for taking the time to write such a lovely review! It is a pleasure having Mum with us and getting to know her. I will pass your comments on to the team as I know how much this will mean to them. Best Wishes
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Review from Marjorie W (Daughter of Resident) published on 24 April 2023
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Reply from Joanna Shears, Director at Hillbrow House
Thank you so much for taking the time to write such a lovely review. It means a lot to the team and I will share your comments with them. It is a great pleasure to have mum with us and we thank you for entrusting us with her care.
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Review from E B (Daughter-in-law of Resident) published on 18 April 2023
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Reply from Joanna Shears, Director at Hillbrow House
Thank you for your time in writing a review for us. It is a pleasure to have your family member with us and thank you for entrusting us with her care. I will pass your kind words on to the team, it will mean a lot to them.
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Review from L H (Daughter of Resident) published on 18 April 2023
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Reply from Joanna Shears, Director at Hillbrow House
Thank you for taking the time to write us a review and for your kind words. It is a pleasure to have Mum with us. I will pass your comments on to the team, it will mean a lot to them. Look forward to seeing you soon.
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Review from George B (Friend of Resident) published on 20 February 2023
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Reply from Joanna Shears, Director at Hillbrow House
Thank you very much for taking the time to write a review and for your very kind words. It was a pleasure having your friends with us. I will pass this on to the team, as I know it will mean a lot to them. Best Wishes.
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Review from C M (Daughter of Resident) published on 30 August 2022
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Reply from Joanna Shears, Director at Hillbrow House
Thank you so much for your kind words and lovely review of Hillbrow, I will pass it on to the team as I know it will mean a lot to them.
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Review from Alan O (Son of Resident) published on 18 August 2021
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Reply from Joanna Shears, Director at Hillbrow House
Thank you for such a lovely review. It is a great pleasure to have Mum with us and to see her settling in and making friends. The team take a lot of pride in caring for our residents and making sure the transition into the home is as easy as possible, so they will be delighted with your comments. We look forward to spending time with Mum and getting to know her a bit more. Thank you again from the team at Hillbrow.
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Review from Dee H (Daughter of Resident) published on 5 January 2021
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Reply from Joanna Foulstone, Director at Hillbrow House
Thank you, Dee, for such a lovely review. I will pass it on to the team, I know it will mean a lot to them. It was a pleasure having mum with us and getting to know her.
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Review from Dougie W (Nephew of Resident) published on 9 December 2020
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Review from Jayne C (Daughter of Resident) published on 18 September 2020
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Reply from Joanna Foulstone, Director at Hillbrow House
Thank you for taking the time to leave such a lovely review. I will pass it on to the team. Knowing that their hard work and dedication is recognised means a lot to them.
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Review from A L (Son of Resident) published on 10 October 2019
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Review from Julia M (Niece of Resident) published on 1 October 2018
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Review from G H (Daughter of Resident) published on 5 July 2018
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Reply from Joanna Shears, Admininstration Manager at Hillbrow House
Thank you for your lovely review. It is always very encouraging to the team to have such great feedback.
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Review from R B (Son of Resident) published on 4 July 2018
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Reply from Joanna Shears, Admininstration Manager at Hillbrow House
Thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. It's great to see that your mother has settled in so well.
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Review from Sinead (Daughter of Resident) published on 4 July 2018
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Reply from Joanna Shears, Admininstration Manager at Hillbrow House
Thank you Sinead for your lovely comments about the home and staff. It is always great for the staff to have feedback. It makes us very proud and happy that you are so pleased with the service that we provide. Many thanks.
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The Review Score of 9.8 (9.831) out of 10 for Hillbrow House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for Hillbrow House is calculated as follows: ( (95 Excellents x 5) + (7 Goods x 4) ) ÷ 102 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Hillbrow House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Oct 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
Whilst we endeavour to keep our vacancies up to date it may not always reflect the availability on the day you look at our site. We encourage you to contact us directly for the up to date status.
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