we have never seen such outstanding care as Dove Court.
Trevor S (Husband of Resident)
I would highly recommend Dove Court, the staff are helpful and nothing is too much trouble.
K M (Great-grandson of Resident)
My grandad has respite care at Dove Court. He had lovely food and was taken out on trips most days.
J P (Grandson of Resident)
Dove Court has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years. Over all time Dove Court has 81 reviews.
Review from M W (Friend of Resident) published on 22 November 2024
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Overall Experience
5.0 out of 5
Reply from Lacie Stembridge, Marketing Administrator at Dove Court
Thank you so much for your lovely review! We are delighted that you attended our firework display and that all the staff were helpful. We hope you had a lovely evening at the firework display whilst catching up with your friend.
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Review from M E (Resident) published on 5 November 2024
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5.0 out of 5
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Review from K H (Resident) published on 5 November 2024
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5.0 out of 5
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Review from J V (Friend of Resident) published on 23 October 2024
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5.0 out of 5
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Review from A H (Daughter of Resident) published on 3 October 2024
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Overall Experience
5.0 out of 5
Reply from Amy Burt, General Manager at Dove Court
Thank you for taking the time to write a review. We will pass on your positive comments to our wonderful staff team. We are thrilled to hear your lovely feedback on our activity programme and the food our cooks prepare fresh daily.
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Review from Trevor S (Husband of Resident) published on 12 January 2024
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5.0 out of 5
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Review from M S (Friend of Resident) published on 12 January 2024
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5.0 out of 5
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Review from K M (Great-grandson of Resident) published on 5 January 2024
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5.0 out of 5
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Review from Branden H (Son of Resident) published on 29 September 2023
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5.0 out of 5
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Review from M R (Respite Resident) published on 20 September 2023
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5.0 out of 5
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Review from J P (Grandson of Resident) published on 10 August 2023
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5.0 out of 5
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Review from Norma H (Resident) published on 19 May 2023
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5.0 out of 5
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Review from C P (Resident) published on 3 January 2023
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5.0 out of 5
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Review from D M (Resident) published on 3 January 2023
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5.0 out of 5
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Review from E V (Resident) published on 19 December 2022
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5.0 out of 5
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Review from J D (Respite Resident) published on 2 September 2022
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5.0 out of 5
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Review from Michelle D (Friend of Resident) published on 16 August 2022
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5.0 out of 5
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Review from Dulcie B (Resident) assisted by family/friend published on 7 April 2022
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5.0 out of 5
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Review from Yasmin M (Great-granddaughter of Resident) published on 6 April 2022
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5.0 out of 5
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Review from J T (Resident) published on 9 February 2022
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5.0 out of 5
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The Review Score of 10 (9.965) out of 10 for Dove Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.965 for Dove Court is calculated as follows: ( (139 Excellents x 5) + (5 Goods x 4) ) ÷ 144 Ratings = 4.965
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dove Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 07 Mar 2025
Please contact the home for more details
Recipient:
Doveleigh Care Ltd
Date: Friday 31 Jan 2025 More details
Recipient:
Dove Court
Date: Wednesday 31 Jan 2024 More details
Recipient:
Doveleigh Care Ltd
Date: Wednesday 31 Jan 2024 More details
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Job Title: Manager
Joined: 2017
My name is Amanda and I became the manager for Dove Court in April 2024.
I have worked for the company since 2017. I came on board as an assistant manager and progressed to a manager.
I have always worked in the care profession since I was 19 years old and I thoroughly enjoy it.
I enjoy ensuring the residents are empowered to make day-to-day decisions over their lives and believe safeguarding is of the utmost importance.
I’m glad that Doveleigh Care can make a difference in so many people’s lives – staff and residents included.
Job Title: Deputy Manager
Joined: 2021
My name is Nikii and I am Dove Court’s Deputy Manager.
I started working in Domiciliary care in 2014 and progressed to a supervisor and eventually a Care Coordinator.
I wanted a change from working in the community so started working in a care home as a senior carer in 2021, during the COVID pandemic.
I have been at Dove Court since late 2021 and have just been promoted to deputy manager this April.
I love to make a difference in people’s lives and enjoy providing good support and guidance to staff members.
