Kent House Care Home

George Street, Okehampton EX20 1HR
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9.1 49 Reviews
  • Kent House Care Home, Okehampton
Kent House Care Home is a beautiful home set in the heart of the historic town of Okehampton that provides the very highest standard of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Kent House is set in its own beautiful grounds whilst being close to local amenities.

Carers are delighted to offer Day Care & Respite Care facilities in Kent House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Kent House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Professionals will be delighted to share a pot of tea and show you around the home.

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Care Provided by Kent House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Smith (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Kent House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,532
    • Self-Funded Residential Dementia Care £950 – £1,532
    • RESPITE Self-Funded Residential Care £950 – £1,532
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,532
  • (these prices are only a guideline, please contact Kent House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kent House Care Home Reviews (49)

Total of 49, showing 1-20
9.1

Kent House Care Home has a Review Score of 9.1 (9.121) out of 10, based on 5 reviews in the last 2 years. Over all time Kent House Care Home has 49 reviews.

Overall Experience

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  • 20
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Date Published

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Review from Carol R (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came into care in June because of severe mobility problems. All the staff from the very start have been friendly and welcoming both to Mum and all the family when they visit. The home is well run and carers are for the most part loving and caring. It is a big move to give up your home and enter
a care home, but Mum is very happy and settled.

Reply from Nathan Stone, Director. at Kent House Care Home

Good afternoon Carol R. Thank you for your kind words of feedback in relation to our Care Team and Care Home at Kent House in Okehampton, Devon. It's really lovely to read that our care team have been friendly and welcoming both to your Mum and all the family when they visit. I note that you feel that carers are 'for the most part' loving and caring and that you have only scored the home 3 stars for Cleanliness - we, of course, expect all of our carers to be kind and caring all of the time and the home to always be very clean - if you have specific concerns please do let our Registered Manager know or contact me directly on 01364 644208 or Nathanstone@stone-haven.co.uk. Thank you again for your kind words, it's lovely to read that your Mum is very happy and settled. Kindest regards.


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Review from W B (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, the manager had a very open and honest approach. Relaxing atmosphere. All staff are pleasant and kind.

Reply from Nathan Stone, Director. at Kent House Care Home

Good afternoon,
Thank you so much for taking the time to leave this 5/5 Star review of your experience with our care team and care home at Kent House in Okehampton. It's lovely to read that you find our care home manager to be very open and honest, with the home having a relaxed atmosphere and that all of the care team members are pleasant and kind. I have to agree, Kent House is a lovely care home and that is 90% plus down to the hard work and dedication of our care team there, I know they will all really appreciate your kind words. Kindest regards.


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Review from Debra T (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here for a few months now and has settled in well mainly due to the love and care of the staff who are absolutely fantastic, the food is delicious too and always smells lovely. Well done to all the staff.

Reply from Nathan Stone, Director. at Kent House Care Home

Hello Debra T. Thank you for taking the time to post this really lovely review of your experience and that of your dad, with our care team and care home at Kent House in Okehampton. Thank you for highlighting our 'absolutely fantastic' care team and the amazing work that they all do. It's lovely to read that the food is delicious and always smells lovely. I know a staff member and her team will be really happy to read your kind words of appreciation and recognition. Thank you again and kindest regards.


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Review from Lin W (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, very friendly and the staff have lots of patience. Nothing is too much trouble. The Deputy is very kind and knowledgeable that goes for all the staff. The manager is an amazing manager, a brilliant lady, 100% amazing, kind and a great listener.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for taking the time to complete this review.


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Review from J S (Niece of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and friendly team in all aspects who take time to get to know the residents, working and adapting to the medical needs of individual residents which is no easy task and, for my relative in particular, is very much appreciated by the family.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for taking the time to review us. Your comments are much appreciated.


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Review from June D (Resident) assisted by family/friend published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay at Kent House, I experienced great kindness, care and consideration from the manager, assistant manager and all the carers and staff. They are to be congratulated and praised and I would like to send them all my good wishes and thanks.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for your kind words. I am pleased your stay with us has been a positive one.


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Review from Joy V (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled very well into the care home, is well cared for and enjoys the food.
His care has increased due to deterioration and an excellent standard maintained.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for completing this review. I am pleased you feel your dad is settled with us.


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Review from D M (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came into Kent House, very unwell and under weight. Over the months she has had remarkable care. Due to restoring her weight and, most of all, her quality of life. Nothing is too much for the staff and we thank them very much for their dedication.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you for leaving this 5/5 Star review of your experience with our care team and care home at Kent House in Okehampton, Devon. It's really lovely to read about how well your mum has recovered her health and quality of life since moving into Kent House. Thank you again for this feedback, I know the manager and her team will really appreciate it. Kindest regards.


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Review from M J (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Kent House because she was no longer safe in her flat because she kept falling and was then unable to walk. Her eyesight, due to wet macular, was also failing. The staff were very good at informing my mother what was happening and helping her. The manager kept me up to date as to my
mother's progress or any issues that arose and was very helpful in arranging any visits from family where more space was needed eg: 92nd Birthday. My mother has settled well, I visit twice a week and the staff are friendly and polite. My mother always looks well cared for.

Reply from Nathan Stone, Director. at Kent House Care Home

Good afternoon M J. Thank you so much for taking the team to leave this really detailed and positive review of your experience with our care team and care home at Kent House in Okehampton, Devon. It's really nice to read that your mum has settled in well and that the care team are friendly and polite. Thank you again for this feedback, I know the manager and her team will really appreciate it. Kindest regards.


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Review from Sally D (Sister of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much easier now in terms of visiting. My brother seems well settled and loved by staff members and really enjoys the singing and days out in the minibus.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for taking the time to review us. I am pleased your brother is settled.


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Review from Audrey J (Sister-in-law of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I telephoned Kent House to visit my sister-in-law in an hours time and promptly the door was answered and my temperature taken. My sister-in-law was in the lounge. I escorted her to another room where we opened a present and ate a chocolate each, then played dominoes which we enjoyed. She had not lost
her love for a game, although not played since before COVID. I am very satisfied with her care.
I can not provide ratings on food, activities, safety or value for money.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for completing this review. I am happy you are satisfied with your relative's care.


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Review from Sheena S (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Kent House in April 2022 and was there until his death earlier this month. Everyone involved in Dad's care was cheerful, friendly, helpful, and kind. The atmosphere is warm and welcoming with lots of chatter and laughter, just like the best family home. And there are even birds on
the feeders and a cat in the garden!

Reply from Nathan Stone, Director at Kent House Care Home

Hello Sheena. Thank you so much for leaving this really lovely review of your experience with our care team and care home at Kent House in Okehampton. We are all, of course, really sorry that your father passed away recently, I know he will be missed greatly by the manager and her team. Thank you for highlighting our fantastic care team and their cheerfulness, friendliness and helpfulness. I have to agree, I really enjoy visiting Kent House as it is a very warm, homely place. Thank you again for your kind words. Nathan.


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Review from Sylvia J (Respite Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here from hospital, very weak, I had lost a lot of weight. I am so much better, put on weight, eating well and enjoying being able to have a bath. My legs are so much better for it and I'm very well looked after and cared for. I live alone, I am waiting to go back home. I am thinking of staying
here, I will be 89 if I live until October. I have been on my own for 22 years, so I feel it's time to be looked after.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for your kind words. I am very pleased you are happy here and thinking about staying for good.


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Review from Eugene W (Niece of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful.

Reply from Nathan Stone, Director. at Kent House Care Home

Hello Eugene W. Thank you for taking the time to post this review of your experience with our care team and care home at Kent House in Okehampton. It's nice to see that you are happy with the care that your aunt is receiving at Kent House. Kindest regards, Nathan.


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Review from K H (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House is a home from home. A safe and caring body of staff who are always friendly and welcoming.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for giving this lovely review. This is the exact environment we aim to achieve.


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Review from P H (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother as settled into the rountine of Kent House with the care and patience of staff. She always seems happy and full of praise when I visit. Enjoys the food. Everyone is helpful and polite when I visit during these difficult times. They are good at testing and the safety of the home and residents.

Reply from Nathan Stone, Director at Kent House Care Home

Hello P H. Thank you for taking the time to leave this really positive feedback of your experience, and that of your mum, with our care team and care home at Kent House in Okehampton. It's really nice to read that your mum always seems happy and is full of praise. Feedback such as this is a real morale boost to our care team members whose dedication and hard work at all times is so important yet can so easily go unnoticed. Thank you again for noticing and letting others know how much their work is appreciated and what a positive difference it makes. Kindest regards, Nathan.


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Review from L P (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of COVID, I haven't had the pleasure of seeing the home run before COVID, so I can't give a true review. My mother took a long time to settle in, not helped by not being able to visit due to lockdown. I would like to see a more relaxed environment again, where we can visit without having to
make appointments. I'm happy to have tests still.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Hi L P,
Thank you for taking the time to review us. Sadly covid has meant we have had to make many adjustments but we hope you feel this is with all good intentions.


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Review from E W (Wife of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Kent House since October 2020 and has settled in well. Due to his Alzheimer's, he isn't able to tell me how he feels, but he usually smiles at the carers.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for your positive feedback regarding your husbands care here at Kent House.


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Review from Nick P (Nephew of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle passed recently having been a resident at Kent House for about three years. He arrived mobile and fully alert but weak being vulnerable to falling over. Over time his condition deteriorated to being immobile, then unresponsive, then passing. Throughout his time at Kent House, he was very well
looked after by all staff. They kept us informed as he peaked and troughed and always provided him the appropriate level of support with care and compassion. He reported that the food was good. I particularly liked the fact that family and friends could drop in and see him at their discretion. Even in the end, I noted how clean and fresh his bedding was and how his clothes were neatly folded and packed away. As a family, we are all very happy that he spent his final years comfortable and contented at Kent House.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for these very kind words. Your uncle was a perfect gentleman right until the end and it has been an absolute pleasure having him in our care home.


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Review from H H (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Vascular Dementia and is now safe and happy in Kent House. She benefits from sensitive carers who soon recognise if she is distressed. Her room is lovely and light as well as beautifully warm which she needs.

Reply from Nathan Stone, Director at Kent House Care Home

Good afternoon. Thank you for writing and posting this lovely review of your experience with our Care Team and Care Home at Kent House in Okehampton. We're all really pleased that your mum is happy at Kent House and that she is happy with her room. Thank you for recognising the hard work of the care team - they do indeed fulfil a really difficult role and too often do not get the recognition that they deserve. Kindest regards, Nathan.


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Current Review Score: 9.1 (9.121)

Overview of Review Score

The Review Score of 9.1 (9.121) out of 10 for Kent House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Kent House Care Home is calculated as follows: ( (43 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.426 Points relating to the number of positive Reviews for Kent House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 5 Positive Reviews ÷ 5.4 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Julie

Julie Smith

Job Title: Registered Manager

Registered Manager of Kent House in Okehampton.


Frequently Asked Questions about Kent House Care Home

What types of Care is Kent House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kent House Care Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Kent House Care Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kent House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kent House Care Home to the centre of Okehampton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.