Review from Shirley M (Niece of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

My aunt is really looked after by the staff, they are very kind to her.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you for taking the time to write and publish this review of your experience with our care home and care team at Kent House in Okehampton. It's really good to hear that your Aunt is really looked after by the care team and it's really kind of you to acknowledge their hard work in this way. Kindest regards.

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Review from Freda B (Sister of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

There is always a caring atmosphere when you go into Kent House and the staff are very helpful. Nothing is too much trouble when you request extra care - like hair shampooing etc. I am always kept informed if there are any health problems.

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Review from T B (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

The care manager has been very supportive and caring. All the staff provide a welcoming and happy atmosphere.

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Review from J R (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Kent House were always polite and helpful. Having a husband with Dementia, they were very considerate and kind.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Kent House in Okehampton. It's always great for our care teams to receive recognition for their hard work. Thank you again. Kindest regards.

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Review from R M (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Kent House for almost four years and is happy there. The staff are caring and attentive, as is the manager. They all do a great job.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Kent House in Okehampton. We're all really pleased that your mum is happy at Kent House. It's always really nice for the care team to received a full house of 5 / 5 ratings and to have their hard work recognised in this way. Thank you again for the feedback. Kindest regards.

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Review from Alan O (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother chose Kent House originally because of the position of the home, so close to the town and plenty to see, so it was very pleasing to find that the welcome she received was friendly and kind. The manager and staff were always very caring and when I and members of the family visited mum, we were

also made to feel welcome - nothing was too much trouble. My mother enjoyed the excellent food and there were always plenty of activities to keep her occupied. As a family, we can recommend Kent House for an elderly relative, they will be very well cared for.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Many thanks for you kind words.

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Review from Rosemary A (Sister of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience

My sister has been in two other care homes. The first one was short staffed. My sister stayed in her room, she was not happy there. She then went to the second care home which was far better. The downside was no bus service and I don't drive. She then came to Kent House which is excellent. The staff

are very caring. My sister is happy there and is looking well.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Very nice comments. Thank you.

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Review from Anne S (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and caring. Because my mother is now in a wheelchair and sleeps quite often during the day. I think it is more difficult now to include her in all of the activities so she tends to be left out.

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Review from J L (Relative of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

The staff are excellent. The building is old and not ideal but there seems to be an ongoing programme of maintenance. I accept my relative is probably difficult about having her room cleaned, but it needs a deep clean and more attention to detail. The garden is looking much better but a general spruce

up of the garden and building would do more justice to the good work the staff do.

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Review from S R (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

I was very happy with the care and attention my mother received while I was away on holiday. The care home is well run and all the nursing staff are very caring and do all they can for the residents. There is always a very warm welcome when visiting.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for the lovely comments. We always aim to create a warm welcome and atmosphere.

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Review from A T (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

I visit one or two times a week, generally, I have always had a very good experience when visiting my mother.
The staff are always very helpful.

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Review from Paul S (Nephew of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

I continue to be very happy about the way my aunt is cared for. Management and senior staff members have been in place since my aunt has been in residence, which is over eight years now.
This has provided continuity of care and given confidence that staff feel valued.
This also allows for better care

because these staff members have a better understanding of my aunt's long-term condition and requirements.
This also translates to junior and temporary staff.
I have no reason for concern during all the time I have visited the home.

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Review from R M C (Daughter-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

The care and attention is first class. Mum is loved and cared for in every way.
We can visit at any time.
Mum has settled as much as is able. Nothing replaces 'home' but the care is second to none.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Very pleased to receive such wonderful comments and that we are acheiving our goal.

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Review from Sheila S (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident of Kent House for nearly 2 years and I am constantly amazed at the very high quality of care given by all the staff. All the staff treat her with unfailing patience and kindness, far beyond what could reasonably be expected.
Despite plenty of encouragement to participate

in the many activities, mum often chooses to spend most of the time in her room, staff are instantly alerted by the bell system if she leaves her room.
We are able to call in at any time, without an appointment, which is most helpful. Someone always comes to tell me how she has been since my last visit, without being asked. The manager is excellent, always professional, yet friendly, approachable and helpful.
My family and I are extremely pleased with the services my mother receives from all the staff at Kent House. It is a great relief to us that we have found somewhere as wonderful for my mother to get the care she needs.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you Sheila for leaving what is a fantastic review of the experience that you, your family and your mum have had and continue to enjoy, of our Kent House Care Team and Care Home in Okehampton over the past 2 years.
It's always really nice to receive reviews such as these - not least as it provides welcome public recognition of the amazing job that our care teams do day in and day out at our care homes, on this occasion, that care home being Kent House. It's also great for people who may suddenly find themselves researching care homes (a subject about which most people know very little and often suddenly have to become experts) to be able to learn of the positive experiences of people already living in one. Again, thank you for posting such a great and detailed review, we often get reviews that say 'It's great here' (and we're very grateful for those of course) - yours goes that bit further and explains why - and, as we've always known, the reason why is always down to the hard work and caring of our care team members.

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Review from Janet S (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother is so happy she is looked after with great care by all the staff who have time for all her needs and are always smiling. It is just like at home - she loves it there.

Reply from Julie Smith, Manager at Kent House Care Home

This is very kind and always good to know.

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Review from P K (Wife of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been at Kent House since November as overall I am happy with the care given. However, in my opinion, re safety/security there is not enough staff to cope with 25 residents! The needs of care vary but due to dementia residents need one to one care very often. Dementia is a demanding illness

and the staff at Kent House do a very good job indeed.

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Review from Ruth C (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Kent House for 2 years and feels safe and secure.
She is physically reasonably able and mentally fully capable and the staff encourage her to be independent and to go out into the town.
Visitors are always made welcome and the staff are kind and caring.
Kent House

enables my mother to remain in the local community.

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Review from J H (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience

Having the same carer/carers is a very good idea, almost like a one to one as carers and the residents become used to each other. Spending less time in their room if possible. My experience on the whole, is a good one. I am always kept informed of any illness, change of meds etc and wellbeing.

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Review from Philip G (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience

A very friendly home where we are kept in the loop regarding, my mother. Staff are helpful and caring. I don't have any problems.

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Review from M W (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Generally, the home has a good atmosphere with personal care, help and also a named carer - so having a point of contact for the family. The majority of the time there appears to be encouragement with diet and fluids but they can stay in their rooms for days. Whilst I understand not everyone wants to

socialise, mobilising in the home or a bit of fresh air would be good.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning MW - Thank you for taking the time to write and publish this review of your experiences with our Kent House Care Home in Okehampton. Whilst it's great to see that you would recommend the home we've also noted your feedback with regards to activities and cleanliness and will speak to the manager about this. I can offer that with regards to activities that Kent House does have a full schedule or internal, external and community-based activities that are focused on groups and individuals. Our residents social lives and involvement forms a significant aspect of their overall care packages and, as you say, some (for a variety of different reasons, from unable to unwilling) will not wish to take part in the communal ones - in which case we ensure people spend time with them in their rooms etc as per their wishes. The Registered Manager, holds regular resident and relative/friend meetings at Kent House and any suggestions such as yours would be great to be discussed as such meetings (or at any time with her as she will always be happy to meet with you). I hope this helps with a bit more information on the topics that you have raised. Kindest regards, Nathan.

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Kent House Care Home

Care Provided by Kent House Care Home

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Funding & Fees Guide for Kent House Care Home

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