Review from P H (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother as settled into the rountine of Kent House with the care and patience of staff. She always seems happy and full of praise when I visit. Enjoys the food. Everyone is helpful and polite when I visit during these difficult times. They are good at testing and the safety of the home and residents.

Reply from Nathan Stone, Director at Kent House Care Home

Hello P H. Thank you for taking the time to leave this really positive feedback of your experience, and that of your mum, with our care team and care home at Kent House in Okehampton. It's really nice to read that your mum always seems happy and is full of praise. Feedback such as this is a real morale boost to our care team members whose dedication and hard work at all times is so important yet can so easily go unnoticed. Thank you again for noticing and letting others know how much their work is appreciated and what a positive difference it makes. Kindest regards, Nathan.

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Review from L P (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience

Because of COVID, I haven't had the pleasure of seeing the home run before COVID, so I can't give a true review. My mother took a long time to settle in, not helped by not being able to visit due to lockdown. I would like to see a more relaxed environment again, where we can visit without having to

make appointments. I'm happy to have tests still.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Hi L P,
Thank you for taking the time to review us. Sadly covid has meant we have had to make many adjustments but we hope you feel this is with all good intentions.

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Review from E W (Wife of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been at Kent House since October 2020 and has settled in well. Due to his Alzheimer's, he isn't able to tell me how he feels, but he usually smiles at the carers.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for your positive feedback regarding your husbands care here at Kent House.

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Review from Nick P (Nephew of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience

My uncle passed recently having been a resident at Kent House for about three years. He arrived mobile and fully alert but weak being vulnerable to falling over. Over time his condition deteriorated to being immobile, then unresponsive, then passing. Throughout his time at Kent House, he was very well

looked after by all staff. They kept us informed as he peaked and troughed and always provided him the appropriate level of support with care and compassion. He reported that the food was good. I particularly liked the fact that family and friends could drop in and see him at their discretion. Even in the end, I noted how clean and fresh his bedding was and how his clothes were neatly folded and packed away. As a family, we are all very happy that he spent his final years comfortable and contented at Kent House.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for these very kind words. Your uncle was a perfect gentleman right until the end and it has been an absolute pleasure having him in our care home.

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Review from H H (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother has Vascular Dementia and is now safe and happy in Kent House. She benefits from sensitive carers who soon recognise if she is distressed. Her room is lovely and light as well as beautifully warm which she needs.

Reply from Nathan Stone, Director at Kent House Care Home

Good afternoon. Thank you for writing and posting this lovely review of your experience with our Care Team and Care Home at Kent House in Okehampton. We're all really pleased that your mum is happy at Kent House and that she is happy with her room. Thank you for recognising the hard work of the care team - they do indeed fulfil a really difficult role and too often do not get the recognition that they deserve. Kindest regards, Nathan.

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Review from Shirley M (Niece of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

My aunt is really looked after by the staff, they are very kind to her.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you for taking the time to write and publish this review of your experience with our care home and care team at Kent House in Okehampton. It's really good to hear that your Aunt is really looked after by the care team and it's really kind of you to acknowledge their hard work in this way. Kindest regards.

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Review from Freda B (Sister of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

There is always a caring atmosphere when you go into Kent House and the staff are very helpful. Nothing is too much trouble when you request extra care - like hair shampooing etc. I am always kept informed if there are any health problems.

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Review from T B (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

The care manager has been very supportive and caring. All the staff provide a welcoming and happy atmosphere.

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Review from J R (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Kent House were always polite and helpful. Having a husband with Dementia, they were very considerate and kind.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Kent House in Okehampton. It's always great for our care teams to receive recognition for their hard work. Thank you again. Kindest regards.

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Review from R M (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Kent House for almost four years and is happy there. The staff are caring and attentive, as is the manager. They all do a great job.

Reply from Nathan Stone, Director. at Kent House Care Home

Good morning. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Kent House in Okehampton. We're all really pleased that your mum is happy at Kent House. It's always really nice for the care team to received a full house of 5 / 5 ratings and to have their hard work recognised in this way. Thank you again for the feedback. Kindest regards.

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Review from Alan O (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother chose Kent House originally because of the position of the home, so close to the town and plenty to see, so it was very pleasing to find that the welcome she received was friendly and kind. The manager and staff were always very caring and when I and members of the family visited mum, we were

also made to feel welcome - nothing was too much trouble. My mother enjoyed the excellent food and there were always plenty of activities to keep her occupied. As a family, we can recommend Kent House for an elderly relative, they will be very well cared for.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Many thanks for you kind words.

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Review from Rosemary A (Sister of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience

My sister has been in two other care homes. The first one was short staffed. My sister stayed in her room, she was not happy there. She then went to the second care home which was far better. The downside was no bus service and I don't drive. She then came to Kent House which is excellent. The staff

are very caring. My sister is happy there and is looking well.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Very nice comments. Thank you.

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Review from Anne S (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and caring. Because my mother is now in a wheelchair and sleeps quite often during the day. I think it is more difficult now to include her in all of the activities so she tends to be left out.

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Review from J L (Relative of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

The staff are excellent. The building is old and not ideal but there seems to be an ongoing programme of maintenance. I accept my relative is probably difficult about having her room cleaned, but it needs a deep clean and more attention to detail. The garden is looking much better but a general spruce

up of the garden and building would do more justice to the good work the staff do.

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Review from S R (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

I was very happy with the care and attention my mother received while I was away on holiday. The care home is well run and all the nursing staff are very caring and do all they can for the residents. There is always a very warm welcome when visiting.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Thank you for the lovely comments. We always aim to create a warm welcome and atmosphere.

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Review from A T (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

I visit one or two times a week, generally, I have always had a very good experience when visiting my mother.
The staff are always very helpful.

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Review from Paul S (Nephew of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

I continue to be very happy about the way my aunt is cared for. Management and senior staff members have been in place since my aunt has been in residence, which is over eight years now.
This has provided continuity of care and given confidence that staff feel valued.
This also allows for better care

because these staff members have a better understanding of my aunt's long-term condition and requirements.
This also translates to junior and temporary staff.
I have no reason for concern during all the time I have visited the home.

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Review from R M C (Daughter-in-law of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

The care and attention is first class. Mum is loved and cared for in every way.
We can visit at any time.
Mum has settled as much as is able. Nothing replaces 'home' but the care is second to none.

Reply from Julie Smith, Registered Manager at Kent House Care Home

Very pleased to receive such wonderful comments and that we are acheiving our goal.

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Review from Sheila S (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident of Kent House for nearly 2 years and I am constantly amazed at the very high quality of care given by all the staff. All the staff treat her with unfailing patience and kindness, far beyond what could reasonably be expected.
Despite plenty of encouragement to participate

in the many activities, mum often chooses to spend most of the time in her room, staff are instantly alerted by the bell system if she leaves her room.
We are able to call in at any time, without an appointment, which is most helpful. Someone always comes to tell me how she has been since my last visit, without being asked. The manager is excellent, always professional, yet friendly, approachable and helpful.
My family and I are extremely pleased with the services my mother receives from all the staff at Kent House. It is a great relief to us that we have found somewhere as wonderful for my mother to get the care she needs.

Reply from Nathan Stone, Director at Kent House Care Home

Thank you Sheila for leaving what is a fantastic review of the experience that you, your family and your mum have had and continue to enjoy, of our Kent House Care Team and Care Home in Okehampton over the past 2 years.
It's always really nice to receive reviews such as these - not least as it provides welcome public recognition of the amazing job that our care teams do day in and day out at our care homes, on this occasion, that care home being Kent House. It's also great for people who may suddenly find themselves researching care homes (a subject about which most people know very little and often suddenly have to become experts) to be able to learn of the positive experiences of people already living in one. Again, thank you for posting such a great and detailed review, we often get reviews that say 'It's great here' (and we're very grateful for those of course) - yours goes that bit further and explains why - and, as we've always known, the reason why is always down to the hard work and caring of our care team members.

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Review from Janet S (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother is so happy she is looked after with great care by all the staff who have time for all her needs and are always smiling. It is just like at home - she loves it there.

Reply from Julie Smith, Manager at Kent House Care Home

This is very kind and always good to know.

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