Kent House Care Home

George Street, Okehampton EX20 1HR
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9.1 49 Reviews
  • Kent House Care Home, Okehampton
Kent House Care Home is a beautiful home set in the heart of the historic town of Okehampton that provides the very highest standard of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Kent House is set in its own beautiful grounds whilst being close to local amenities.

Carers are delighted to offer Day Care & Respite Care facilities in Kent House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Kent House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Professionals will be delighted to share a pot of tea and show you around the home.

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Care Provided by Kent House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Smith (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Kent House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,532
    • Self-Funded Residential Dementia Care £950 – £1,532
    • RESPITE Self-Funded Residential Care £950 – £1,532
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,532
  • (these prices are only a guideline, please contact Kent House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kent House Care Home Reviews (49)

Total of 49, showing 41-49
9.1

Kent House Care Home has a Review Score of 9.1 (9.121) out of 10, based on 5 reviews in the last 2 years. Over all time Kent House Care Home has 49 reviews.

Overall Experience

  • 27
  • 20
  • 2
  • 0
  • 0

Date Published

49
1
1
5
44

Review from S H (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's good to know mum is safe and being looked after well. The staff are helping her adapt to her new surroundings and encouraging her to take part in the activities available. They are very patient with her and treat her with respect and dignity.

Reply from Nathan Stone, Director at Kent House Care Home

Good morning SH - Many thanks for taking the time to write and publish this review of your experiences at our Kent House Care Home in Okehampton. It's great that your mum is settling in well and getting involved in the activities in the home. We have a great Care Team at Kent House, ably led by the manager and her deputy and it's nice to see them receiving public feedback such as this. Kindest regards, Nathan.


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Review from D B (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mums admittance to Kent House, I have always found her to have been well cared for. Always clean, tidy and dressed in her own clothes. During the last visit, I witnessed a carer feed mum her lunch which took an hour allowing mum time to digest her food without being rushed. I always drop in as
and when and mum will always be either in the lounge or conservatory fully dressed and clean and not been left alone in her room.

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Review from Marianne C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's room is ok but one with easier access would have been better. The staff have all be kind and helpful.

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Review from David C (Husband of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with all I have seen except one thing. I think the personal washing could be improved on. I think perhaps a shower should be provided for those that are able to use one.

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Review from Carol G (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we are very lucky that my Dad is at Kent House. All the staff are very kind and efficient . The manager was very supportive when Dad was unsettled .
The food is lovely and Dad is kept very clean and tidy. I have nothing but praise for everyone at Kent House.

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Review from P N (Son of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and caring staff. Negotiating very difficult problems with my mother's care with professionalism and understanding. Very good on-site manager and works hard with liaising with other responsible carers.

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Review from P B (Son of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, the care they provide is very good. I know that my mum is in safe hands. They are always very helpful and friendly towards me whenever I phone or visit.

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Review from Carol J (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum made the decision to move to residential care in April 2015. Fortunately Kent House had a suitable vacancy at that time. We cannot fault the care and kindness mum has been shown, it feels like a home from home and the staff are superb. Nothing is ever too much trouble and we, her family, feel confident
and reassured that mum is treated with dignity and respect. The manager employs an open door policy, so we know it is possible to talk through any concerns in an informal but professional way.

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Review from J F (Nephew of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Kent House is a very caring and nurturing establishment for older people; their compassion towards those who suffer from dementia is quite heart-warming. Nothing appears to be too much trouble for the staff who have responded positively to any and all comments I have made in connection with
the health and emotional state of my relative.

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Current Review Score: 9.1 (9.121)

Overview of Review Score

The Review Score of 9.1 (9.121) out of 10 for Kent House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Kent House Care Home is calculated as follows: ( (43 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.426 Points relating to the number of positive Reviews for Kent House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 5 Positive Reviews ÷ 5.4 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Julie

Julie Smith

Job Title: Registered Manager

Registered Manager of Kent House in Okehampton.