The Koppers Specialist Memory Care Home

The Street, Kilmington, Axminster EX13 7RJ
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25 Reviews
  • The Koppers Specialist Memory Care Home, Axminster
The Koppers Specialist Memory Care Home is committed to the compassionate caring of older people who are experiencing issues with memory loss and mental health complications.

The home has a warm and friendly atmosphere and is set in a scenic village known for its outstanding natural beauty and hosts numerous local amenities and fine recreational areas.

Staff are experienced and trained in a variety of areas.

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Care Provided by The Koppers Specialist Memory Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Koppers Care Ltd
  • Person in charge
  • Tsvetomira Nikolova-Palanchova (Manager)
  • Admission Criteria
    • Mentally frail residents aged 57 years and over
    • Ages 60+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please be respectful at meal times as these can be very busy.


  • Parking

  • At the front of the building and a large car park to the left of the home.


The Koppers Specialist Memory Care Home Reviews (25)

Total of 25, showing 1-20

Over all time The Koppers Specialist Memory Care Home has 25 reviews.

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Review from Barry C (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Though Mum was only a resident for a short time, she was treated with kindness and dignity through her final stages of life. All the staff were helpful, caring and did their utmost to ensure that her stay was as good as can be expected in the circumstances. I would like to give sincere thanks for all
their help and attention.

Reply from Tsvetomira Nikolova-Palanchova, Registered Manager at The Koppers Specialist Memory Care Home

It was a privilege looking after Mum. Such an inspirational lady. Thank you for your kind words.


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Review from Harriet H (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the compassion and care given by the staff team highly enough. My mother was in the home for just a few months before needing more specialist care, but I have been very impressed by the kindness and warmth the home staff provided over this period. Not only did my mother always look so
well-cared for, but they fought our battles to get Mum kept in hospital for medical treatment when the hospital were trying to discharge her. She stayed there for a further three weeks, finally requiring palliative care. This was largely as a result of one member of staff, in particular, using her nursing background to understand that Mum was in real discomfort still and in need of further treatment (including oxygen). I am very grateful for the way the team worked with family members and looked after my mother - demonstrated by them still messaging us to ask for updates, despite Mum no longer being under their duty of care. A brilliant, hard-working and skilled team!

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Review from Felicia S (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, we had to admit our mum into a nursing home. We were quite concerned because this would be the first time Mum would be away from her home, which she loved. Not only this, but Mum has dementia and had lost her husband a year earlier. Well, we needn't have worried. Mum seemed comfortable instantly
and we were blown away by the level of care and professionalism shown by all the lovely staff. As medical experts, they were fantastic at liaising with doctors when Mum had to go into hospital, or when she had appointments – so we really felt we and Mum were in safe hands. We had many video calls - some late at night - to talk about Mum and her welfare. Two members of staff, in particular, could not have been more dedicated and committed to us and our mum - and they fought her corner on quite a few occasions when we came up against it! Every time we visited Mum we checked to see if she was happy – Koppers was quite far from us, so we were prepared to move her, if we needed to.

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Review from Molly P (Wife of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received wonderful treatment during his stay. He was very contented and happy within his capabilities. A gentleman treated with care and compassion. He showed his gratitude which was rewarded by their love and care. I have no complaints. Even on his last birthday, he had a small party. His
physical care was not too great but mental deterioration was coped with and still, he was able to smile at all the helpers.
A great little home I would choose to end my days here too. Long may it continue.

Reply from Muzaffar Malik, Director at The Koppers Specialist Memory Care Home

Thank you very much for your kind words. It was a pleasure to care for your husband and to get to know you as well.


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Review from K H (Son-in-law of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On all my visits I have found the staff friendly and helpful towards the residents and visitors.

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Review from R A (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff levels are very good giving excellent service and care, all the residents are very settled and happy. The meals look really good and are enjoyed by all residents with help being given to those that need it. We are happy with my mother being cared for there.

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Review from Justin W (Friend of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Koppers Specialist Memory Care Home on a number of occasions and have found that the staff are professional, compassionate and caring they are also polite and the residents there seem to receive a high standard of care.

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Review from David H (Friend of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home on many occasions and been made to feel very welcome by all. It is a pleasant place to be and very friendly.
I enjoy spending time and interacting with the other residents around and enjoy the activities when I'm there.

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Review from Tina (Daughter of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My first impressions on ringing The Koppers Specialist Memory Care Home were excellent. I immediately felt reassured, in fact, I want to say thank you for the reassurance and comforting I personally, as a daughter of a resident at Kopper's, received.


On visiting and meeting the staff and seeing

how well my Mother was managed and cared for, I thankfully felt that she was in the right place and a huge weight had been lifted.


Kopper's has a happy and homely atmosphere, clean and tastefully decorated, with dedicated, compassionate staff who obviously enjoy their work.


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Review from Sylvia W (Wife of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Koppers for almost a year and the care he has received is wonderful. Nothing is too much trouble for the staff and the meals they have are excellent. Koppers is a very happy home and the staff love every one of the residents.

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Review from Annette A (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at The Koppers for over 3 years and arrived with advanced dementia. He had previously lived with my family for 5 years but just became too aggressive for us to manage and provide appropriate care.
I was devastated when I had to put him into care, but it turned out to be the best
thing for him and I wish I had done it earlier.


Koppers changed ownership in December 2015 which was a huge concern. However, the very high standard of care of the homely atmosphere has remained unchanged. The owners and staff have been incredible with dad, who despite being 95 years, is very strong and unpredictable. They always treat him with affection and see his true nature behind the dreadful illness.


On a more practical level, there is are always sufficient staff to provide supervision and give individual attention to residents. I never have any qualms about my dad's care or safety.


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Review from Susan S (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home is more like a family home, from the first time we entered the door we were met with friendly and competent staff and we knew that our elderly mum would be happy there. Our mum is now settled and calls Koppers her home. She is happy and knowing she well looked after has made us
happy. We are always welcome to visit anytime.

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Review from Cherrill W (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother moved to The Koppers Specialist Memory Care Home in June 2015 and has been very well cared for in all the time she has been there. She's over 100 and nearly blind plus her hearing is not great. The staff at the care home engage with her regularly. In addition to her needs with regard to dressing,
washing, feeding etc. They talk to her and make her laugh. They have been prompt in calling for medical assistance when it has been necessary. I and the rest of the family can rest assured she's in the best place. Regular hair and chiropody appointments are made.

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Review from Elizabeth M (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I've seen so far the care home has done a good job of caring for my mother and I am very satisfied with all the staff. The home is always very clean and warm and the residents all appear to be happy. Whenever I visit there is a warm and friendly atmosphere. I would not hesitate to recommend
The Koppers to anyone else.

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Review from C H (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Koppers are friendly, caring and treat mum with respect and dignity, it's such a relief knowing that mum's needs are met with such kindness. We can visit whenever we like, nothing is too much. We, as a family are very happy.

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Review from Sue P (Daughter of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at The Koppers Specialist Memory Care Home for some weeks up until the time he passed away. The care, support and treatment he received whilst he was there was absolutely first class. Nothing was too much trouble and the staff treated Dad with respect and dignity at all times. Everything
involved in Dad's stay was excellent - the communication from management and staff, the support for us, not to mention the endless (and very welcome) cups of tea and coffee during the family's frequent visits to see Dad. We could not have wished for Dad to have been in a better place. The Staff and Management have our thanks and ongoing gratitude, they truly made a very difficult time bearable for the whole family.

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Review from Linda (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my mothers last few weeks at The Koppers, she was treated with love, care, attention and dignity. We have nothing but praise for all the help we required at a very sad time.

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Review from Lisa P (Granddaughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Koppers are all so caring, friendly, supportive and welcoming. My grandma has been at The Koppers since November and is so happy here. She has made such progress i.e her mobility is brilliant (The hospital said she would not be able to walk!) she has put on weight and has made lots
of friends. The residents are encouraged to socialise, rather than stay in their rooms. It really is very well run home!

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Review from N M (Grandson of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before using The Koppers for my grandmother I researched a few homes, but I am so satisfied with The Koppers, their attention to detail is excellent, they really honestly care! A rare trait I feel. My grandmother who is so important to me, has I feel the best care, fun and reliability. I could ask for
no more! Very very pleased.

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Review from Peter T (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find people treated really well.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about The Koppers Specialist Memory Care Home

What types of Care is The Koppers Specialist Memory Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Koppers Specialist Memory Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Koppers Specialist Memory Care Home have?

There are 15 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at The Koppers Specialist Memory Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Koppers Specialist Memory Care Home to the centre of Axminster?

1.5 mile(s) as the crow flies, distance by road may be significantly further.