Lake View Retirement Home

4 South Road, Newton Abbot TQ12 1HL
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9.2 22 Reviews
  • Lake View Retirement Home, Newton Abbot
Lake View Retirement Home is a residential care home nestled within the tree-lined streets of a quiet suburban area in Newton Abbot, Devon. The home is a detached Victorian villa which has been sympathetically extended and adapted.

Lakeview can provide care for those requiring residential care and for those who are living with dementia. The highly skilled team are on hand 24 hours a day providing assistance with every everyday task required. Each resident has their own person centered and tailored care plan adapted to their own individual choices allowing flexibility.

The home has far reaching views across the Teign Valley and is set within it’s own grounds complete with a conservatory. Bedrooms are fully furnished to a high standard with opportunity to have an en-suite, and there are spacious communal areas throughout the home.

There are a wide range of activities and events to offer suited to each individual’s preference as well as a dedicated and committed chef to produce a varied and nutritious menu.

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Care Provided by Lake View Retirement Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carole Fellows (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Lake View Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300

  • Respite booking are a minimum of a 2 week booking
  • (these prices are only a guideline, please contact Lake View Retirement Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Lake View welcomes both indoor and outdoor visiting in line with the national guidance surrounding Covid 19. They are flexible and will try to accommodate all wishes as much as possible.


  • Parking

  • Small parking area, parking also available on street with no restrictions


Lake View Retirement Home Reviews (22)

Total of 22, showing 1-20
9.2

Lake View Retirement Home has a Review Score of 9.2 (9.242) out of 10, based on 10 reviews in the last 2 years. Over all time Lake View Retirement Home has 22 reviews.

Overall Experience

  • 13
  • 8
  • 1
  • 0
  • 0

Date Published

22
4
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12

Review from Adam M (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident of Lake View just under a year ago, after an unplanned admission to Hospital.
Each time I have visited, all members of staff are friendly, approachable & willing to answer my questions.
The residents look well cared for and I have always found the care home clean and tidy. Dad
has started to become a "falls risk" on the stairs, so to pre-empt future problems/injuries, he was moved downstairs. This, to me shows that the staff are thinking of the residents well being. I also know the home Manager feels that food and nutrition are very important and as such the chefs produce some lovely looking meals.
I live some distance away from the care home. Therefore, I find the regular news letters interesting. As, they detail past & future activities/entertainment provided for the residents. Along, with providing general information about the home itself.
On the whole I'm very happy that my Dad is a resident of Lake View & more importantly he seems to like living there.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for taking the time to write a review of our home. I have passed on your lovely comments to the whole team. Our chefs take great pride in what they produce for everyone.


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Review from V C (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank everyone at Lake View Retirement Home for the level of care that my father was given during the last two and half weeks of his life. He was treated with so much kindness and respect. Be it a chat/hello from the cleaner who washed his blanket or the care staff who always listened to him.
The manager was very kind to me, too. Thank you, everyone at Lake View.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for your lovely words and I will pass on your appreciation to the team. Wishing you and your family well from all at Lake View.


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Review from Alastair S (Friend of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to Lake View in December 2024 till January 2025 when he sadly passed away. The standard and level of care and standard of care was excellent from all the staff. My friend was happy to be there and said to me that the staff were nice. Because my friend was finally on end-of-life care I
was allowed to be with him all day and night so I was also able to see the standard of care during the night and that was also excellent. Having also seen and tasted the food I can honestly say that it was lovely home-cooked, nourishing meals. I am a retired qualified nurse who worked many years in older adult and I would have been proud to have any of the staff here on my unit. For me the care is more important than a building that might need a lick of paint. I can honestly say that I would be happy to be a resident there.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for your lovely comments. The team all take pride in supporting those living at Lake View and all who are important to them. I am really please you felt welcome. I have passed on your kind word to the team.


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Review from M T (Friend of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love how the staff here present themselves and how well they know each of the residents so well. Their care is second to none. They put on a party in December, and the food and music were fantastic. I was invited to one of them and was included in all of the activities, a lovely well-run home.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for your kind words about the team here at Lake View. I am so pleased you enjoyed joining in with the festivities and we look forward to seeing you at the home again soon.


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Review from Caroline J (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well looked after by the staff at Lake View. The staff are very caring, and I feel they look after my mother with dignity, love and respect. My mother feels safe at Lake View. However, the cleanliness is not always as it should be. Skirting boards and surfaces are not always
cleaned. Carpets are not vacuumed frequently enough. Everything needs a lick of paint and renovation.

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Review from J C (Son-in-law of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Noticed that the day room is too small for the number of residents, today a resident was turned away as there was not enough room for him. The previous day room had plenty of room for residents and guests.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for taking the time to leave a review for Lake View and your feedback is much appreciated. We had trialled an alternative use of multiple communal spaces within the home to give a choice of different areas for people living at Lake View to spend time and receive visitors. You may have already seen some further alterations to these areas as we strive to make the home as comfortable as possible for all who spend time in it. Hope to see you again soon.


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Review from Claire G (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that my mum is here, she is very happy and is happy that she can talk to people who pass by her room, they always stop for a chat. She has settled in very well and likes the food.

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Review from S C (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Lake View for six months now. Whilst she found it hard to adapt to her new surroundings and the loss of independence which she had greatly valued, the patience and kindness of the staff has now enabled her to settle in. The room is spacious and airy and conveniently situated on the ground
floor. I feel that she is safe, cared for and respected and I am grateful for the help that she receives.

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Review from J R (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is more social now that he lives in a home. It is a good feeling for me as a son to know that there are capable staff there to look after him. The home keeps me up to date on his well-being as well as events taking place there.

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Review from Marilyn W (Wife of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service was above adequate! Food fresh and appealing. Staff go the extra mile. However the actual building requires some updating e.g. bathroom, ensuite facilites. The driveway very unsafe for walking and potholes for driving.
The TV room 'outdated,' TV too small and folk sat around room - against
walls, rather than in groups, very intimidating! - all together but I guess staff can keep an eye on everyone together!

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Review from Karen W (Daughter of Resident) published on 15 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother spent a few days at Lakeview before being admitted to hospital. Then after 3 weeks in hospital, she was discharged back to Lakeview. The manager and her team were extremely proactive in ensuring mum's needs were met and quick to refer her to the Doctor when necessary. After a short time back
at Lakeview, sadly, it became End of Life Care. We can not fault the sensitive and thoughtful care Lakeview provided during this time.

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Review from Terry M (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Lake View Retirement Home 12 months ago and during our frequent visits, we have seen how well she has been looked after. Her health and happiness have greatly improved, thanks mostly to the extremely helpful, hard-working and friendly staff. They are always on the go and nothing
seems to be too much trouble for them. Mother very much likes the food and, at nearly 100, it looks like she may do so for some time to come! We are very grateful for the way she has been treated and feel she could not be in a better place so well done to all of you and a great big thank you.

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Review from R W (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are attentive and caring. The management team is well-informed and supportive. The team overall have been helpful and responsive to requests and questions. The accommodation is satisfactory and meets basic requirements. The care package has been satisfactory so far.

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Review from Charlotte S (Granddaughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Lakeview, I am so grateful for my grandmother to have been placed there. My grandmother entered Lakeview during the first covid lockdown, which was an extremely upsetting time for all involved. However, the staff became her family when we were unable to be. Her love
of singing and wicked sense of humour was encouraged. As my grandmother's health started to decline the support and compassion shown not only to her but also to myself is something I will never forget. It is not easy to watch someone pass away but my grandmother was able to do so with dignity and the utmost respect. Lakeview Team you are a credit to your profession and I cannot thank you enough for everything you have done for gran and my family.

Reply from Lesley Edmonds, Group Administration Manager at Lake View Retirement Home

Thank you for your lovely review, this will be passed on to all at Lake View.


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Review from Stephen L (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Lake View for nearly 3 years. She has been treated with kindness and great care and the staff are very helpful.
The food is all home-cooked and cannot be faulted.
We have always been kept up to date with any health issues and the Manager, is always helpful, friendly and
efficient.
We were very confident during Covid that my mum was being looked after in a very safe environment.
Most importantly she is very happy there.

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Review from Pauline A (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was cared for in Lake View for the last 17 days of her life. I spent many hours with her there, and I saw at first hand the extraordinary care, sensitivity, and compassion demonstrated by each member of staff. They worked as a cheerful, cohesive team supporting the residents, the visitors,
and each other. My family and I couldn’t be more grateful to them.

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Review from Nicola M (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Lake View Retirement Home since 2013 and has been treated with utmost respect, all the staff are absolutely amazing. I'm kept informed of everything they do for my mum the house is very clean and decorated to a very good standard, the garden is lovely with lovely views. The food
is of high standard. My mum is very happy there and I'm happy she is there. I never worry about her as I know she is in safe hands well done to every member of staff.

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Review from Ann B (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Lake view for 18-months. The loving care/kindness given to her from every single member of staff has been outstanding. The food was home-cooked, her room was always spotless. As a family, we always received a warm welcome whenever we visited.

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Review from David P (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and welcoming during visits. I could not fault the care they have given. The building is an old, large house and my mother's room was on the first floor. The room was adequate but a little dark and not a great view from the window. In a nutshell, the staff were great, the building
a little tired, but it's the staff and care they give that is most important.

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Review from Beverley W (Daughter-in-law of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found all the people, carers and manager very helpful, friendly and professional. This home has a really happy atmosphere and the staff only too happy to help the residents. My mother in law is happy in this environment.

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Current Review Score: 9.2 (9.242)

Overview of Review Score

The Review Score of 9.2 (9.242) out of 10 for Lake View Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.342 for Lake View Retirement Home is calculated as follows: ( (63 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 117 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Lake View Retirement Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Carole

Carole Fellows

Job Title: Manager

Joined: 2023

Carole is the new manager for Lake View


Gary

Gary Turner

Job Title: Handyman

Joined: 2022

Gary is the handyman at Lake View


Rica

Rica Cummings

Job Title: Chef

Joined: 2019

Rica is the Chef at Lake View


Sonia

Sonia Hill

Job Title: Team Leader

Joined: 2022

Sonia is a Team Leader at Lake View


Frequently Asked Questions about Lake View Retirement Home

What types of Care is Lake View Retirement Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lake View Retirement Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lake View Retirement Home have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lake View Retirement Home?

Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lake View Retirement Home to the centre of Newton Abbot?

0.4 mile(s) as the crow flies, distance by road may be significantly further.