Visitors welcome at any time. It is asked that visitors be as considerate as possible so avoid visiting before 9.30am and after 9.30pm. Upon arrival all visitors will be asked to sign in (and to sign out upon departure) - there's regulatory requirements for this, not least with regards to Fire Regulations - The Lilacs Residential Home needs to know exactly who is in the building at all times. If you leave without signing out it will be assumed that your still in the building - which could have serious consequences for others. Please do not be offended if you are asked for identification - the home is simply protecting their residents.
There is limited parking on site at the rear of the property. There is also on street parking on the road outside The Lilacs.
The Lilacs Residential Home has a Review Score of 9.4 (9.447) out of 10, based on 7 reviews in the last 2 years. Over all time The Lilacs Residential Home has 32 reviews.
Review from C G (Son of Resident) published on 9 December 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Good afternoon CG. Thank you for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. It's really nice to read that your mum had been very well looked after and thank you for highlighting the dedication and support provided by our care team. We are, of course, all very sorry for your recent loss. Kindest regards
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Review from Barbara F (Daughter of Resident) published on 19 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Hello Barbara F. Thank you so much for taking the time to write and publish this really lovely review of your experience, and most importantly that of your mum, with our care team and care home at The Lilacs. It's lovely to read that your mum enjoyed her 100th Birthday and that the team were able to join in celebrating with her. I note what you say 'the home is not luxurious' and I agree - in all of our care homes we work really hard to ensure that we create a home-from-home feeling - we don't have a cinema room or sauna etc. at The Lilacs - but we don't (well, most of us) have those at home. We have lovely people with a cosy lounge (with a big TV) and a lovely bathroom. I have noted that you have only scored us 3 for cleanliness - we would certainly want a 5 for that! Please let the home manager know if you have any concerns about cleanliness. Thank you again for your kind feedback.
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Review from Sue S (Daughter of Resident) published on 4 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Firstly, please allow me to pass on our condolences for the sad loss of your Mum. Secondly, thank you for taking the time to leave this really lovely review of our care Team and Care Home at The Lilacs in Exeter. It's really lovely to read how our care team supported you, and your mum, during and following her final days. We have a great team at The Lilacs, many of whom have been there a long time, all of whom will have gotten to know your mum well and will miss her. Thank you again for your kind words and may I offer our best wishes to you and your family. Kindest regards.
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Review from Linda K (Daughter of Resident) published on 31 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Please allow me to begin by saying how sorry I am for your recent loss. From what you say, it is clear that your mum was a well-loved member of the family at The Lilacs and that she will be greatly missed by all. May I also thank you so much for sharing your experience - it's so important for our care team at The Lilacs to see how much their care means to our residents and their families and other loved ones. Your words and experience will also be a source of great reassurance for anybody else who finds themselves in the really difficult situation that you were facing twenty-one months ago. We wish you and your family all the very best at this difficult time. Kindest regards.
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Review from Kerry J (Daughter of Resident) published on 14 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Thank you so much for taking the time to leave this really lovely 5/5-star review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really lovely to read that your mum is so much happier and that her whole life has improved since moving in. It's also lovely to read what a positive effect this has had upon you, enabling you to be happy knowing that your mum is being well cared for. Feedback such as yours is so important, it has such a positive effect on our care team who work so hard in such a difficult and important role and it provides a really useful window to other people who may be facing the difficult decisions which accompany and decision around entering residential care. Thank you again for this feedback, I know it will benefit a lot of people and is greatly appreciated. Kindest regards and (oh, and Merry Christmas)
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Review from Stephen B (Son of Resident) published on 6 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Hello Stephen,
Thank you so much for this really positive feedback in relation to your dad's move to our care home The Lilacs in Exeter. Your experience will be exactly as per so many other families - with regards to both your own reservations before the move and your delight following. We're all really pleased that this has been a positive experience for your family. Kindest regards, Nathan.
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Review from Loveday L (Friend of Resident) published on 6 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Hello, Loveday. Thank you for this really lovely and positive feedback. It's great to read that your friends are settling in well and are happy at The Lilacs and that you have noticed a great improvement in their health and well-being since their arrival. I know the manager and her team will be really happy to read this as well! Kindest regards, Nathan.
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Review from Andrew P (Son of Resident) published on 10 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Hello Andrew P,
Thank you so much for leaving this full house 5/5 star review of your experience with our care team and care home at The Lilacs in Exeter. It's great to read that your mum loves living at The Lilacs. It's always great when we have cheeky residents who have a bit of banter and a laugh with the care team - it's great for them, it's great for the care team and it encourages other, possibly less confident residents, to also join in. Thank you for your kind words about the care team - I know they will really appreciate them. Kindest regards, Nathan.
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Review from Suzanne M (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Hello, Suzanne. Thank you for leaving this positive review of your experience with our care team and care home at The Lilacs in Exeter. It's lovely to read that our care team members are all polite and friendly and that your dad is well looked after. Further, that the home is clean and 'homely'. We like homely! Kindest regards, Nathan.
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Review from J P (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Hello and thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's lovely to read that your Mum is happy at The Lilacs and that she feels that it is her home. I know Mary and her team will really appreciate this feedback - and I agree - whenever I visit, I am always struck by how informal, calm, and homely the atmosphere is. Thank you again for this lovely review. Kindest regards, Nathan.
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Review from David M (Brother of Resident) published on 27 October 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Hello David, Thank you for leaving this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's really nice to read that your mum has settled in well and that the care team have been really good. Kindest regards, Nathan.
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Review from Kenneth B (Husband of Resident) published on 13 April 2021
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Thank you for taking the time to leave this 5/5 star review of our care team and care home at The Lilacs in Exeter. Kindest regards.
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Review from G W (Son of Resident) published on 22 March 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Thank you so much for taking the time to leave this really positive review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your mum has received over her 4-years with us at The Lilacs. Thank you in particular for highlighting our fantastic care team and the importance of the work they do. Striking the balance between professional and homely is no easy task - yet the care team at The Lilacs achieve it well. Yes, we are indeed fortunate to have a great management team and the senior team at The Lilacs. And thank you also for recognising as a whole - there are a lot of people working really hard behind the scenes to provide the support and resources that our front line care teams need in order to be able to do their jobs to the very best level. It's not often that those people are recognised, yet feedback such as this is as important to them as to anybody else.
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Review from B T (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Good afternoon, many thanks for taking the time to leave this lovely review of your experience with our care team and care home at The Lilacs. It's really nice to read that your Dad is happy and well looked after and that you also are really happy with the care being provided. Feedback such as this is greatly appreciated by us all, but especially our care team members whose hard work and dedication are always deserving of such recognition. Kindest regards.
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Review from Michael T (Son of Resident) published on 18 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Hello Michael, thank you for taking the time to publish this lovely review of your experience with our care team and care home at The Lilacs on Old Tiverton Road in Exeter, and what a lovely story it is to read. It's so nice to learn how your mum's health has improved since moving to The Lilacs, and that she is both physically and psychologically healthier and happier. We do, in truth, see similar stories regularly - when people have a care home to take care of their basic needs; food, heat, companionship, laundry etc we regularly see people regaining their energy and strength, and once again, being able to enjoy life rather than finding it a daily struggle. Thank you again for sharing this story. Kindest regards.
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Review from J G (Wife of Resident) published on 11 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Good afternoon, thank you for taking the time to post this review of your experience with our care team and care home at The Lilacs in Exeter. We're all really pleased that you are happy with the care that your husband is receiving. We have a really good care team at The Lilacs, and you can indeed be assured that each of our residents is their number one priority. Yes, the restrictions on visiting are hard for everybody - but we're afraid essential given the current Covid 19 situation. We are doing all that we can to keep it out of the homes. That said, our visiting policy is under constant review, taking into consideration our own operational circumstances and risk assessments coupled with Government advice and guidance. We hope to very soon be able to start taking small steps towards outside visits and using the visitor suite that we have created at The Lilacs. Until such a time, we hope you keep safe and well. Kindest regards.
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Review from C J (Brother-in-law of Resident) published on 30 June 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Hello C J. Thank you for taking the time to write and post this review of our care team and care home at The Lilacs. I agree with your summary - we do indeed have a very kind and hard-working care team who treat our residents in a very caring manner and, most importantly, as people. Kindest regards.
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Review from D A (Friend of Resident) published on 30 June 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at The Lilacs Residential Home
Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about items of clothing - these mistakes do happen from time to time in care homes where there is a large volume of laundry (that's not to say they should, of course). We do ask all residents/their representatives to label all items of clothing as this does help our laundry teams greatly to be able to ensure that all items make their way back to the right rooms. I know the care home manager will speak to the chef with regards to the comments about food. Thank you again for this valuable feedback. Kindest regards.
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Review from C W (Son of Resident) published on 30 June 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our residents from COVID-19). It's great that the care team have been making full use of electronic communication to keep you updated, not just in terms of any questions you may have, but also by sending you news of events and the general goings-on in The Lilacs. It's great that your mum is really happy and settled. We are currently working with an architect to see how we can safely invite visitors back into The Lilacs to meet in a safe 'visiting room'. We hope to have this installed and in use by no later than the end of September 2020. Until such a time managed/restricted visits in the garden are possible - by prior arrangement with the care home manager. Kindest regards.
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Review from G A (Wife of Resident) published on 3 April 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at The Lilacs Residential Home
Good afternoon G A. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at The Lilacs in Exeter. It's great to read how pleasant the care team are, how clean and tidy your husband's room is. Most importantly, of course, it's great to read how he loves to join in the singing and enjoys the food. Thank you again for this feedback - it's always a really great morale boost for our care teams to see their hard work recognised like this - and there has rarely been a more critical time for our care teams to be recognised. Kindest regards, Nathan.
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The Review Score of 9.4 (9.447) out of 10 for The Lilacs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.747 for The Lilacs Residential Home is calculated as follows: ( (64 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.747
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for The Lilacs Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Feb 2020
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Job Title: Registered Manager
Registered Manager of The Lilacs in Exeter.
