Over all time Asher Care has 5 reviews.
Review from Nick V (Resident) published on 29 June 2021
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Reply from Nicola Manley, Manager at Asher Care
It is nice to have good feedback and to know that you feel the staff are caring, and always ready to listen.
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Review from Ann L (Respite Resident) published on 29 June 2021
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Reply from Nicola Manley, Manager at Asher Care
Thank you for your feedback and I am glad you enjoyed your stay with us.
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Review from Nicholas H (Resident) published on 29 June 2021
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Reply from Nicola Manley, Manager at Asher Care
Glad to hear you have settled at Asher Care and are happy.
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Review from Brian T (Resident) published on 29 June 2021
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Reply from Nicola Manley, Manager at Asher Care
Thank you for your feedback, it is nice to hear you feel the staff are good and that you like the choices of food offered.
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Review from Donna H (Daughter of Resident) published on 23 June 2021
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Reply from Nicky Manley, Registered Manager at Asher Care
We’re very sorry that you feel there was some issues. We take comments seriously. We make every effort to maintain contact with next of kin, in your case we also communicated with yourself, brother and sister. Due to Covid restrictions, we are sorry that we had to limit the number of visits per resident. We built cabins, held window visits as often as possible. When it became apparent that we were unable to meet your mums’ specific needs, we offered suggestions of homes. We are sorry that you feel the move was rushed, we tried to support you all to make the process as stress free as possible, and liaised with the social worker on your behalf. For the move, you and your siblings were unavailable, no transport had been arranged by the social worker. To ensure your mum’s transition to the new home went smoothly, the managers personally took her there. We appreciate that this has been a trying time for all. We are pleased that mum has settled well at her new home and we wish her well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Date: 11 Nov 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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