The team at Malden have consistently been fantastic in every aspect
C G (Daughter of Resident)
I can't recommend Malden House highly enough and am very happy that my mother is there,
D D (Son of Resident)
All of the residents were happy and content, the rooms were bright and clean.
M R (Granddaughter of Resident)
All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Malden House has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Malden House has 108 reviews.
Review from Frances S (Wife of Resident) published on 19 March 2025
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. Our team are working on improving our laundry services. We have purchased some white laundry pens to easily establish socks and underwear. We also have a new general assistant who will be supporting with the laundry, so we hope this service will improve. If you would like any more information or for any other concerns please contact the manager who will be happy to discuss with you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neil C (Stepson of Resident) published on 31 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. We are pleased to know that the team at Malden House are caring and friendly and open to feedback. Its great to know that your step mother is receiving the best possible care and support and that you can rest easy know she is happy and safe. We will pass on your kind words to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay R (Cousin of Resident) published on 20 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. Making the decision for a loved one to move into a care home can be extremely difficult but we are pleased to hear that this was made slightly easier by the team at Malden House. Its lovely know that your cousin enjoyed Christmas and even though you were unable to join your cousin you were kept updated on her day. Thank you for these kind words which will be passed on to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane A (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Please accept our condolences on the loss of your mother. It is heartwarming to know that a very sad time in the lives of your family was eased slightly by the care, compassion and empathy shown by the team at Malden House. Thank you for taking the time to write this review and thank you for your kind words which will be passed on to the whole team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C O (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House
Thank you for taking the time to write this review. We are pleased to hear how well your mum has settled in to Malden House and is very happy. We will pass on your kind words to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jo E (Wife of Resident) published on 12 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for these kind words. It is lovely to know that your husbands visits to Malden House make a positive difference to both yourself and your husband and that you are made to feel very welcome in the home too. We will pass on theses kind words to the team at Malden House who no doubt will be delighted to hear this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Friend of Resident) published on 4 September 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. It is lovely to hear how helpful, friendly and efficient you find the team at Malden House. We will pass on these kind words to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Resident) published on 3 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. We are delighted to hear these wonderful words regarding Malden House and will pass this on to the team who, no doubt will be thrilled to hear this. Once again, thank you for your words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Wife of Resident) published on 20 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. We are so pleased to hear that your special day was celebrated in such a lovely way at Malden House. It is very heartwarming to hear how welcome you are made to feel when visiting your husband. We will pass on these kind words to the team at Malden House. Happy anniversary!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trish W (Relative of Resident) published on 20 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful to hear how welcome you feel when visiting Malden House. We are also happy to hear how such a special occasion was celebrated and that seeing all the amazing photographs on social media leaves you feeling reassured that your loved one is so cared for, supported and happy. We will pass on these kind words to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet B (Wife of Resident) published on 1 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping you informed and resolving any issues that may have arisen. We are also glad that you were able to relax and have a break from caring for your husband knowing that he was being well cared for. We look forward to welcoming you back to Malden House in the future if the need arises. We will pass on these kind words to the whole team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C G (Daughter of Resident) published on 18 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her changing care needs. Person-centered care is at the forefront of the care we provide at Hartford Care and this continues through into the activities provided for residents and it is good to hear positive feedback on this. We will pass on these lovely words to the whole team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill H (Daughter of Resident) published on 17 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jenni Laffoley, Marketing Manager at Malden House
Thank you so much for your kind review. We are so pleased you are happy with how all your enquiries were managed, you felt reassured throughout the whole process, and your mum's move into Malden House went smoothly. We're glad to have her here with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison B (Friend of Resident) published on 3 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for taking the time to write this review. It is good to hear that visitors to Malden House are always greeted with a smile and with such great hospitality, despite the building of the new extension. We will pass on these kind words to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill H (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for these kind words. It is good to hear that you can rest assured that your mum is safe and cared for at Malden House. At Hartford Care, we believe very strongly in person-centred care so adapting our homecooked meals and our activities program so that all residents feel included is very important. Thank you for taking the time to write this review, we will pass these lovely words to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John T (Wife of Resident) published on 3 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you for these lovely words. It is great to hear how reassured you feel with the care and support your wife is shown at Malden House. We believe very strongly in person-centred care and to know this doesn't go unnoticed is very good to hear. Thank you for taking the time to write this review and we will pass on these kind words to the team at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony S (Husband of Resident) published on 30 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
We are so pleased your wife has settled in well to her new home and you are happy with the level of care, respect and kindness she receives from the team at Malden House. Thank you for taking the time to leave a review, we shall pass your comments on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so much for your kind review. We are delighted to hear your high praise for the whole team at Malden House and we are so pleased we were able to support your mum with her recuperation. We shall share your comments with the team. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Son of Resident) published on 31 January 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jenni Laffoley, Brand Marketing Manager at Malden House
Thank you so much for your lovely review. We are so happy you are pleased with the level of care your father receives and you feel well-informed. We shall pass on your kind comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melanie T (Daughter of Resident) published on 12 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House
Thank you very much for your kind words and for taking the time to write this review. It is great to hear that you are happy with the care and support your mum receives at Malden House and it's really heartwarming that your mum voices this too. We will pass on these kind words to all the staff at Malden House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.833) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Malden House is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Malden House is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 May 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Care Home Manager
Joined: 2013
I am Tabitha and I am the Registered Manager of our lovely home, Malden House.
Having been a member of the Malden and Hartford Care family for over 10 years, I have had the privilege of supporting the people who live in our home to live their best lives. Our residents are able to choose what they want to do each day and have support to fulfil their wildest dreams and wishes.
It is my passion to ensure everyone who enters our home is having a brilliant day and feels like a true part of our family.
I look forward to seeing you at our wonderful home!
Job Title: Head of Care
Joined: 2012
My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.
I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.
I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.
We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.
I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.
