Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 108 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.

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Care Provided by Malden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tabitha Donovan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Malden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact Malden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


Malden House Reviews (108)

Total of 108, showing 21-40
9.8

Malden House has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Malden House has 108 reviews.

Overall Experience

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Date Published

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Review from Barry C (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, great care, keep the residents engaged with a whole variety of activities including individual outings, great food, keep us well informed in terms of care needs and any changes. Would highly recommend Malden House to anyone who is looking for a care home in East Devon.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so munch for your kind review of Malden House. We are so pleased you are happy with the level of care and services we provide at the home. We shall share your comments with the rest of the team and thank you for your kind recommendation.


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Review from Tracey C (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Malden House Care Home for a short respite whilst I went on holiday and was very happy there. The staff are all wonderful, nothing was too much trouble and apparently, the food was brilliant! She will be very happy to be booked in again when I need another break. Thank you so much.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for your kind words, we will ensure we pass on your compliments to the chef and the rest of the team. It was our pleasure to care for your mum and hopefully, we can welcome her back to Malden House again soon.


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Review from C S (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in February 2023, I wish she had moved in earlier. Malden cared for her until her death in September 2023.
The staff were always cheerful and could not have been more helpful.
There was always something going on, trips out.
Her end-of-life care was second to done. I will always be
grateful to the staff at Malden.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for taking the time to leave a review. It was our pleasure and privilege to care for your mother during the time she spent with us at Malden House. We are so grateful for your kind comments about the team and the care your mother received. Best wishes to you and your family.


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Review from M B (Wife of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff. Don’t wash sweaters as gently as I do! (but that’s being picky). At present, I look out on the extension that is being built which is unpleasant. Please could the builders keep their loo doors shut!
Back to the actual care- thank you. You are looking after my husband very
well.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you for your feedback. We are pleased to hear you are happy with the level of care your husband is receiving. We apologise for any disruption caused by the build of the extension, this is short-term and we hope you can bear with us whilst we upgrade and improve the home for our residents. We shall pass on your comments to the builders regarding their inconsiderate behaviour and hope this will be rectified immediately.


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Review from Abigail A (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Malden House when she was no longer able to cope at home alone due to her dementia. The staff have all been very kind and treat her with good humour which Mum really responds to. Although Mum would never have chosen to go into a care home, we feel that Malden House is the very best for
her we could have found and she has been settled there for more than a year now. Mum has benefitted greatly from the outings and other activities, particularly helping with cooking and baking and using the garden. Communication with the staff is very good and although they are of course very busy we are made to feel welcome and part of the household when we visit. The staff always stress that Malden House should feel like Mum's home to us as well as to her. Huge thanks to all at Malden House.

Reply from Lindsay Mahoney, Hospitality and Well-being Lead at Malden House

It is great to hear that your mum has settled in to Malden House well and that, as a family, you also feel at home. I am sure all the staff and management will be pleased to hear that your mum benefits greatly from the activities and enjoys the trips out and helping with the baking as well as spending time in the garden. Your kind words will be passed on to all the staff.


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Review from Siobhan V (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful parents both suffered from dementia and became Malden House residents in January 2020. They were cared for there with gentleness and kindness by the amazing staff. One of my favourite memories is of Mum being escorted into the Halloween Ball by the maintenance man, who like all the team
often went above and beyond their normal duties to enrich the lives of residents. As time went on and their dementia progressed, Malden staff adapted their care and sought advice from other care professionals when needed. Mum died in August 2022 and Dad just 2 weeks ago in April 2023. Both were able to die in quiet, private peace at Malden and I am forever grateful to the team there for enabling that. Thank you and God bless you all.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you for your kind review of Malden House, especially at what must be a difficult time for you and your family. We are so pleased to have been able to provide care and support to both your mum and dad and adapt our care to suit their needs until the very end. We loved having them live with us at Malden House, and both are sadly missed. Thank you again for your comments, and we send you our warm wishes.


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Review from Ruth H (Friend of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of my ratings are excellent, however, the room my friend is in is very basic, although acceptable to my friend, little things like a towel rail would help a lot so that towels do not cover half the sink! It has been mentioned a number of times and is on some list of things to be done. Having said
that, I cannot fault anything else at Malden House and would highly recommend it.

Reply from Diana Nisbet, Marketing Executive at Malden House

Thank you for taking the time to submit your very positive review of your friend's care and accommodation at our Malden House home. We'll make sure that your comment with regard to the addition of a towel rail in your friend's room is actioned, and thank you for bringing this to our attention. Warm wishes to you.


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Review from L P (Partner of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff at Malden House to be friendly, helpful and amendable. My partner was in for respite care and they took good care of him. he was sorry to leave and should it be necessary he would be happy to return.

Reply from Diana Nisbet, Marketing Executive at Malden House

Thank you so much for your very kind comments about Malden House and our wonderful team, which we'll take great pleasure in passing on. We're so glad your partner would be happy to return to the home, following his experience of respite care. Thanks again for taking the time to send in your review.


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Review from Dotty B (Wife of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care is first class. I'm aware that areas can require improvement at times; however, the staff are contention and helpful, willing to do what's needed. Always kept clean/tidy and shows the home is loved. The food is lovely and can't be faulted. Always very welcoming.

Reply from Diana Nisbet, Marketing Executive at Malden House

Thank you so much for taking the time to submit your very positive comments on our Malden House home and our wonderful team. I'm sure Chef will be delighted, too, to receive your compliments! Warm wishes to you and your family and many thanks again.


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Review from D D (Son of Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled into Malden House very quickly. He often says how happy he is there and that he could not be in a better place. This is very reassuring for the rest of the family. It is good to know that he is looked after by a very dedicated team. They are aware of his needs, especially when it comes
to keeping him in routine and reassuring him when he is anxious. The Malden staff put on a wide variety of activities which residents can join in with if they wish. I am not aware of other homes locally offering residents so much to do. We know Dad is safe and well looked after by staff who know his needs and for whom nothing appears too much to help us or Dad.

Reply from Diana Nisbet, Marketing Executive at Malden House

It's wonderful to read that your Father is so happy at Malden House and how quickly he has settled in! We're so grateful for you taking the time to put your review together and send it in - reviews like yours mean so much to our teams and are a great boost, so very many thanks for this and warm wishes to you and your family.


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Review from J A (Niece of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having chosen Malden House for our aunt, 6 years ago, we can do nothing but praise the staff for their commitment to their residents, who I’m sure can present challenges. Not only do they care for the residents, they care for the families of them. Communication is good and nothing is ever too much trouble.
A delight to visit the home which is always welcoming with a cup of tea and chat. Carry on the good work, Malden House.

Reply from Diana Nisbet, Marketing Executive at Malden House

It's such a pleasure to read your wonderful review of your experience of Malden House over the past six years. Reviews like this are a real boost for our teams and they'll be absolutely thrilled to read this. Many thanks for taking the time and trouble to submit these comments and our very best wishes to you, your family and - of course - your aunt!


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Review from M D (Husband of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff. A very well-run home.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

Thank you so much for your kind feedback about our home and the team at Malden House.


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Review from Dorothy B (Wife of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that my husband needed extra care, I was recommended to Malden House, where my husband is now residing. The home is warm, comfortable and very homely. The care and warmth of the home are wonderful. I know that my husband is being well looked after. I visit three times a week, and always, I am
greeted with a smile from the staff, who work very hard.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

We are so grateful for your kind words about Malden House. It's our privilege to care for your husband and we love welcoming you into our home when you visit too.


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Review from Kate R (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, from the outset the team at Malden House have been absolutely fabulous with the way they handled my dear old dad. He came to stay in September for a couple of months and he was treated with the utmost respect and kindness by every member of staff that he came into contact with. He was given his
own space to establish his own routine which he needed to do without anyone pushing or interfering and the team completely understood that. He really did enjoy his time there, particularly his time in the garden when the weather was still nice. He thoroughly enjoyed the food and did indeed look well on it. He was always well turned out and clean when I visited and his room was always spotless.
My father himself said that if he had to recommend a care home to anyone he would always recommend Malden House. My father was always extremely appreciative of all the team did for him. I would particularly like to thank two staff members for everything and the support they showed me too. Thanks.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

At Malden House, our priority is to ensure every resident is treated with the respect and dignity they deserve, with the right level of care and attention for the individual's needs. We are delighted both you, and your father appreciates our team efforts and we are so very grateful for your kind words and recommendation.


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Review from Kate T (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Malden House for nearly two years now. Despite the sadness of dementia and the inevitable decline in her health and awareness due to the disease, it has been a godsend to the family to know she is being well looked after and safe - and that she is never alone. Recently I was sitting
with Mum in the conservatory before lunchtime. I noticed the care staff gear up for dinner 15-20 minutes before it was due. Thinking they were starting early, I watched them support each person to move to the table, with affection, reassurance, lightheartedness and gentle help, treating each one individually according to their physical or emotional needs. It was such a simple, everyday activity but I was really moved to see the time and care they took to do it, achieving an unhurried and harmonious gathering by the time lunch was ready. Thank you to all the staff for their care and thoughtfulness and for treating each person as the individual they are.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Malden House

We are so pleased you feel your mother is well cared for and safe in our home. It's our priority to ensure that every one of our residents is cared for as an individual and with the dignity and respect they deserve and it's heartwarming to know this is recognised by the families of those we care for. Thank you for your lovely comments.


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Review from C W (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a new resident in the home and due to COVID I have not been inside the home. My visits have been in the garden. My first impressions are good. All the staff I have met have been lovely, very friendly and caring towards myself and Dad. They have shown flexibility for visiting over the weekend,
we were here, despite COVID challenges. Dad is enjoying his food!

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you very much for your lovely words about Malden House. It is our pleasure to look after your father and to welcome you into our Malden family at our lovely, friendly home. We are so glad he is enjoying the delicious food!


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Review from L W (Husband of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A number of staff have been working at the home for a few years now and are very familiar with daily routines introduced by the manager and senior colleagues. Should an emergency occur, staff slip into a well-organised routine giving confidence and comfort to residents and visitors alike.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your very kind review of Malden House. We really appreciate your feedback about our fantastic team who put the safety and security of our residents and visitors at the heart of everything they do.


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Review from C T (Sister of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here a few times before and also telephoned and all the staff are extremely helpful and polite. I'm very happy my sister is here.
One disappointment I have is that my sister's hair is really awful. It's clean, but it would be so much better if it was regularly cut and styled with a fringe.
Hopefully, this will be noted.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your very kind words about Malden House. It is our pleasure to look after your loved one. We are delighted to say that the hairdresser has now visited us and your sister is looking beautiful with a fringe.


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Review from Lisa C (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is always well cared for. Everyone always ensures that she's comfortable and has everything she needs. She enjoys sitting in the garden as we did when we visited today. I would have no hesitation in recommending Malden House.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely words about Malden House. It's our pleasure to care for your mum and we are delighted to see her enjoying our wonderful garden. We will share your comments with all the team who are looking after her.


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Review from C T (Friend of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited the home on several occasions (including an admission interview supporting the resident's wife). My only comparisons are the number of homes for those with dementia we visited before selecting Malden House.
The home has a special warmth within the atmosphere and the staff are noticeably
friendly caring and attentive. The general atmosphere is one of relaxed unstressed people being well cared for with affection.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your kind words about Malden House. It means so much to be able to share such positivity with the team. Our main priority is to ensure all that enter Malden House feel like part of our family. So it is overwhelming to hear that you have always found our fantastic team so friendly and caring.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Malden House is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Malden House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Tabitha

Tabitha Donovan

Job Title: Care Home Manager

Joined: 2013

I am Tabitha and I am the Registered Manager of our lovely home, Malden House.


Having been a member of the Malden and Hartford Care family for over 10 years, I have had the privilege of supporting the people who live in our home to live their best lives. Our residents are able to choose what they want to do each day and have support to fulfil their wildest dreams and wishes.


It is my passion to ensure everyone who enters our home is having a brilliant day and feels like a true part of our family.


I look forward to seeing you at our wonderful home!


Gabriella

Gabriella Clee

Job Title: Head of Care

Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.