Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 108 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.

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Care Provided by Malden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tabitha Donovan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Malden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact Malden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


Malden House Reviews (108)

Total of 108, showing 41-60
9.8

Malden House has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Malden House has 108 reviews.

Overall Experience

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Review from M R (Granddaughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visit was lovely, we were welcomed warmly and all the staff were friendly and helpful. All of the residents were happy and content, the rooms were bright and clean. Granny looked well cared for, clean and smart. There was an exciting event for Wimbledon in the afternoon, being prepared. She seemed
to respond to talk about animals and liked the bright colourful toys we had, I would like to see more of that in her room, perhaps pictures/decorations/soft toys/duvet covers.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your feedback. We endeavour to make the rooms personalised to the individual with the help from their families. We offer the opportunity to have the rooms decorated in specific colours that may bring back memories of their own home. Our ladies and gentlemen can personalise their rooms with their own belongings and decorations of their choosing. We are pleased you enjoyed our Wimbledon event and are very grateful for your kind words about our fantastic Malden team. We will share these with them.


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Review from Linda E (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual the care and support provided by the staff is exemplary. The staff keep us fully informed of any issues and we feel that they are doing their very best to support our mother during this most difficult period.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely words about Malden House. It is our pleasure to look after your mother and we are delighted that you are happy with the way in which we are supporting her during this very difficult time. We will share your comments with all our team who are caring for her.


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Review from R W (Sister of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say anything that is negative.
The rooms and the staff are excellent.
A very positive experience.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your very positive feedback about Malden House. We are so glad you are satisfied with the standard of service we provide here.


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Review from S C (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot provide ratings for all areas required as my husband only has day care and because of COVID I haven't been further than the front door. However. All staff I have come in contact with have been friendly, warm and helpful which is all good.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your kind words about our lovely team at Malden House. It is our pleasure to have your husband with us for day care. We look forward to welcoming you into our happy home very soon.


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Review from P R (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself is very happy with the service that is provided for my husband. I know personally that this home is lovely, as I/we have had previous experience of my husband being with other services and him being unhappy. He is happy when he leaves Malden on a Friday.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely comments about Malden House. It is our pleasure to look after your husband and to know you are both happy with the care we are providing.


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Review from Andrew B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, both carers and kitchen staff, handyman etc seem to have a really positive attitude and are always willing to help in any way they can. I can't recommend Malden House highly enough and am very happy that my mother is there, even though it's a long way from where I live.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely words about Malden House. It's our pleasure to look after your mother and have her as part of our happy Malden family. We really appreciate your recommendation, which we will share with our fantastic team here.


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Review from Emma W (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Malden House and has settled very well. The staff go out of their way to be welcoming and caring and make sure that Mum is well looked after. She likes her room and the home-cooked food and benefits greatly from the company. The home always looks clean and well-maintained
and has a lovely garden in which the residents are able to spend time. For me, it is reassuring to see posts about her and the other residents on Facebook as she has dementia and is, therefore, unable to remember what's been happening when I speak to her on the phone. They all seem to be involved in the various activities and are treated like one big family. Thanks to all the staff at Malden House for your wonderful care.

Reply from Alison Reijman, PR Coordinator at Malden House

What wonderful words about Malden House. It is our pleasure to care for your mother and to welcome you into our big happy Malden family. We will share your lovely comments with all the team who are looking after your mum.


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Review from C D (Respite Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My hubby had a week’s respite care at Malden House. The manager and all the staff were amazing and going above and beyond the call of duty. Everyone was so helpful, professional and showed such care during a very stressful time for me. His room was very clean and modern with transfers of cherry blossom
and blue tits on the wall. There is a conservatory and it seems a happy and pleasant place. The food seems wonderful. The residents appear to be in varying stages of dementia but my hubby was able to chat to some of the men and seemed very happy there.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your very kind words about Malden House. It was a joy for us to have your husband here with us for a week's respite care. It has been a challenging time for all of us but the happiness and safety of our ladies and gentlemen are always central to everything we do. Please keep in touch and let us know if we can be of help and support to you and your husband in the future.


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Review from S L (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Malden House last year and everyone there has been fantastic. She is always well-presented, her room is clean and tidy (with personal touches) and the staff engage with her in a friendly and caring way.


Mum is very settled, she talks positively about the food and how she is looked

after and clearly enjoys the many activities the staff organise. These activities show great imagination - and are designed for Mum to be able to take part and interact with other residents. Living away from Sidmouth, it is lovely to see regular pictures of these on social media.


The team are also very understanding of us as a family - and very welcoming when we visit. All staff that I have met are friendly, kind to Mum and good at keeping us up to date with practicalities.


It is a huge comfort to know that Mum is being well looked after and is safe and happy in her new home.


Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your wonderful review of Malden House. It is our pleasure to look after your mum and we are delighted that she has settled in so well, enjoying and living her best life in our care. We shall pass on her comments about the food to our wonderful chef. It is always a pleasure to welcome you here when you visit your mum and to have you all as part of our fantastic Malden family.


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Review from C G (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since admission to Malden this summer, my mother has been cared for with dignity, compassion and respect. I regularly visit my mother and I find Malden to be a friendly, happy environment. The house is always very clean, my mother well dressed and the staff communicate well with her and appear to understand
my mother and her individual needs.
My mother speaks highly of the home cooked food.
The daily activities are amazing and show great thoughtfulness, dedication and hard-work.
Malden has worked hard to ensure safe practice during a very difficult period of time.
The house has been very kind and patient with my father in helping him come to terms with the new family situation.
Social media and video calls have been great for helping the extended family stay connected with my mother.
I would highly recommend Malden as a home away from home.

Reply from Alison Reijman, PR Coordinator at Malden House

We are so thrilled to read your review of Malden House. We delighted to have you all as part of our happy Malden family. We will continue helping to support your father at this challenging time. Malden House is very much a home from home for all our ladies and gentlemen. We will share your lovely comments with all our terrific team so they know how much you appreciate all the care and support they are giving to your parents.


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Review from Nicki D (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A quick note to say that the care shown to my mother on a recent visit was heart warming, to see her engage with the staff and appreciate what they are doing for her during these difficult conditions.

Reply from Alison Reijman, PR Coordinator at Malden House

What lovely comments about Malden House. We are very happy to know how much you appreciate our support and care for your mother. It is our pleasure to have you as part of our Malden House family.


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Review from N C (Husband of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have with Malden House has been faultless, the manager and her team work tirelessly to look after all their residents. I could not have found a better home for my wife, who has Alzheimer's.


Malden House also cared for my mother a few years ago with the same high level of care.


Reply from Alison Reijman, PR Coordinator at Malden House

Thank you very much for your wonderful review of Malden House. It is our pleasure to look after your wife and to have cared for your mother. We shall share your fantastic comments with all our amazing Malden team so they know how much you appreciate everything they do for your wife and you.


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Review from S G (Husband of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking round many homes, I chose Malden because it is small enough to function as a caring family. I have not been disappointed. All the staff take an active interest in the residents and enhance their lives. Cinema, farm and shopping visits, are just a few of my dear husband’s recent outings.
I am especially thankful for the time we have spent together in the beautiful garden and summerhouse. Good relationships are established easily with the staff and someone is always there to answer the phone. Well done Malden, you are doing a wonderful job in caring for our loved ones in a friendly home environment.

Reply from Alison Reijman, PR Coordinator at Malden House

What fantastic comments about Malden House. Thank you for choosing us to care for your husband. We are delighted to seeing him enjoying all our different, exciting activities. We are one big happy family at Malden House and we are very glad you are both part of it. We shall share your lovely words with all our Malden team.


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Review from Wendy L (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the personal care that my mother receives. She is treated with love and affection, likewise, great care and consideration is shown to my dad when he visits. The home has a relaxed atmosphere and its grounds are very peaceful.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you for your lovely review of Malden House. It is our pleasure to care for your mother, who is so loved by all of us and to welcome your dad when he comes to visit her. We are so glad to have you all as part of our special Malden House family.


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Review from Julie M (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very privileged to join the wonderful team at Malden House as a volunteer since September 2020. My mother is a resident at the home. When the home went into lockdown due to the Covid pandemic I immediately signed up. I wanted to support the staff during this difficult time. I can’t praise
them enough, they have maintained high standards of care throughout and followed the guidelines set out to ensure the residents remain safe and well. Despite the daily challenges, the staff remain cheerful, patient and caring. The resident's needs and care are always their priority. This experience has helped me to really appreciate just how much goes on within the home and the dedication and commitment of the staff team.
I have been made to feel very welcome and enjoy being in Malden, just as my mother has done since she came to live there. A good indication of the skills all staff demonstrates and the general feel of the ‘Malden’ environment.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you very much for your superb review of Malden House. We are delighted to have you here as a volunteer, and to care for your mother. It has been a very challenging time for all of us but we are so grateful for all the support and assistance you have given us over the past year.


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Review from P K (Wife of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Malden House is situated in lovely surroundings with a nice garden with flowers beds and lawns. There are useful facilities in the garden, including a summer house where one can meet up with the residents. The activities and entertainment for everyone in the house are very inclusive and the staff are
always caring and helpful. Chiropody, hairdressing and personal health is also very good. The atmosphere generally at Malden House is welcoming, happy and very caring.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you very much for your wonderful words about Malden House. It is our pleasure to look after your husband at our lovely care home. We are so fortunate to have our useful garden facilities, and also the many other services we can offer our ladies and gentlemen. We love seeing everyone joining in our varied programme of activities and entertainment because it is their home and we are extremely proud to help them live their best lives with us.


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Review from Linda D (Sister of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been with Malden House 3 years now - right through the pandemic and I have always found the staff ever happy to go the extra mile and kindness itself.
The home is scrupulously clean and welcoming with lovely outside space for us to use on family visits or for Mum to enjoy herself.
The
food looks delicious and the activities many and various to suit the needs of individuals.
Her room is a lovely sactuary cosy in winter and light and airy through the summer.
Top marks to everyone who makes Malden House the jewel amongst care homes.
Thank you.

Reply from Alison Reijman, PR Coordinator at Malden House

What wonderful words about Malden House. We love having your mum in our care as part of our very special Malden family. We are delighted you are so pleased with the way in which we look after her at our lovely care home. We shall ensure all the team see your super review so that they all know how much you appreciate everything they are doing for your mum.


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Review from Andrew M (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Malden House in January 2021 suffering with Vascular Dementia.


Initially, he perked up, enjoying being fed regularly, putting on weight, joining in activities and having some company and being cared for.


Sadly, his physical health began to deteriorate very quickly and he passed

away on June 28th.


From day 1, the team at Malden were fantastic, bearing in mind the Covid restrictions in place at the time and all the additional challenges that came with that. Throughout I was kept in regular contact regarding his wellbeing.


The way they got to know my dad, (who could be quite a challenge when he wanted to be!!) and care for him to the end was wonderful. I'm an only child and live in Lancashire, Mum died 5 years ago, so to know he was being looked after so well was a huge relief.


The overall standard of care provided by the whole team is exceptional and I can't recommend them highly enough.


Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your very kind words about Malden House. We were so proud to care for your dad. We all learned such a lot from him as his own personal career background was in health and social care. We shall all miss him and we are so grateful that you trusted us to look after him.


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Review from Wendy B (Wife of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken a while to write this, mainly because it is hard to put into words just how amazing the staff at Malden House are. Even though my husband was only there a short while, the care and compassion he was shown was immense. The staff were such a support to our family in such difficult times and
in Covid times. Nothing was too much trouble. Our every need was looked after, always with kindness and generosity.


I really want to thank each and every member of staff for their support. Their welcoming friendliness and the fact that they always remembered our names will stay with me forever.


Thank you all so, so much.


Reply from Alison Reijman, PR Coordinator at Malden House

What a wonderful review of Malden House. Thank you so much for your fantastic comments about the care and compassion our superb team there showed your husband, and the support your family received from them. We shall ensure that every one of them sees your review so that they know how much you appreciated their friendliness, kindness and generosity.


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Review from Bridie M (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Malden House for 7 years now.
The care is second to none in my opinion.
The activities are first class and are an important part of giving residents an active participation in daily life. Whatever their ability, there is always something offered to stimulate their
well being.
I am very happy to feel that my mother is being cared for in the safest of hands.

Reply from Alison Reijman, PR Coordinator at Malden House

What lovely words about Malden House. It is our pleasure to care for your mother and we are so delighted that you appreciate the way we are looking after and supporting her. We are a very busy and active family, and we like to ensure everybody has something interesting to do here every day. Our Malden team will be thrilled with your kind comments and we shall ensure all of them see your review.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Malden House is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Malden House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Tabitha

Tabitha Donovan

Job Title: Care Home Manager

Joined: 2013

I am Tabitha and I am the Registered Manager of our lovely home, Malden House.


Having been a member of the Malden and Hartford Care family for over 10 years, I have had the privilege of supporting the people who live in our home to live their best lives. Our residents are able to choose what they want to do each day and have support to fulfil their wildest dreams and wishes.


It is my passion to ensure everyone who enters our home is having a brilliant day and feels like a true part of our family.


I look forward to seeing you at our wonderful home!


Gabriella

Gabriella Clee

Job Title: Head of Care

Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.