Malden House

69 Sidford Road, Sidmouth EX10 9LR
Submit a Review
9.8 108 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.

Show Malden House on the Map

Care Provided by Malden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tabitha Donovan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Malden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact Malden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


Malden House Reviews (108)

Total of 108, showing 61-80
9.8

Malden House has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Malden House has 108 reviews.

Overall Experience

  • 76
  • 32
  • 0
  • 0
  • 0

Date Published

108
6
17
31
77

Review from Jim E (Son-in-law of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been in this nursing home for almost eight months after living with my wife and I for over 20 years. As you can imagine we were very concerned for her to receive the same level of care and attention that she had when living with us. We needn't have worried. The amount of care
that she receives is excellent and we are so pleased that she is living there. The friendly staff, from top to bottom, obviously take a real interest in the welfare of their residents and look after them exceptionally well. Although our visits have been and still are restricted owing to these most difficult of times we can rest easy knowing that she is in extremely capable hands.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your lovely review of Malden House. It is our pleasure to look after your mother-in-law and we are very pleased to have her, you and your wife as members of our Malden family. We look forward to welcoming you both here on a more regular basis when it is safe to do so. We shall ensure all our wonderful Malden team see your comments so they know how much you appreciate everything they are doing for your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine D (Daughter of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of Malden House for over 3 years. From the start, we were impressed by the welcome we received, the friendly atmosphere and the individual care and time taken by the lovely staff. Dad who was 96 at the time, settled happily into his new home, made friends, enjoyed the many activities
provided, took part in everything and led a full life. Dad loved to sit in the huge conservatory, where he was able to look out, see the trees, the coming and going of people in the forecourt and still feel part of the world. He also liked walking around, seeing what was happening and above all, visiting the beautiful garden. When my mum and I made our regular visits to see him, we felt part of the family too. The staff were friendly and caring. They took an interest in his background and achievements and treated him with respect. There were regular reviews of Dad's progress and they always kept us in touch. I cannot praise Malden House enough. We definitely made the right choice.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your lovely review of Malden House. It was our pleasure to care for your dad and have you all as part of our very special family here. We are so lucky to have such a beautiful garden and special places like our conservatory which our residents love. We shall share your wonderful words with all our team who helped to care for your dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula J (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Malden House is a wonderfully warm and caring place. Mum and Dad have both been residents since January and my family and I are delighted with the care that they have been given and continue to receive.
Without exception the staff are terrific and they all know each and every resident which is very
reassuring.
There is a lovely large garden with views out to the hills and beyond which is very well used and much loved by my parents.
Food is freshly prepared and plentiful.
We were very lucky to find Malden House and I would not hesitate to recommend it.

Reply from Alison Reijman, PR Coordinator at Malden House

What a wonderful review of Malden House. Thank you so much for your very kind comments about our lovely care home and super staff members who are looking after your parents. It is our pleasure to care for them, and we are so glad they love their glorious surroundings here in South Devon. We shall share your review with all our team so they know how much you appreciate all they are doing for your Mum and Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa C (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Malden House and all the staff have become my Dad’s extended family - although not blood relatives, he has been welcomed and cared for in a generous and wonderful way. Dad feels very much part of the home and its daily life. We, as his birth family, could not be more relieved and happy with Malden House
and the team, and thank them all for their diligence and hard work during this current pandemic. It is very much appreciated.

Reply from Leah-Marie Mills, HR Director at Malden House

Thank you so much for your review and feedback. It's lovely to read your comments about your dad and how much a part of the home and family he is. Thank you for your wonderful comments about our lovely team at Malden too, we will make sure we share your feedback with them which we know they will appreciate.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah E (Granddaughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After more than 20 years of living with family, my grandma needed 24-hour care and so unfortunately we had to find a nursing home for her. This was really difficult, especially in the middle of the Covid-19 pandemic. From the first conversation I had with the staff to arrange the placement, I felt very
reassured that she would be in good hands and be safe. They were really interested to know all about my grandma, her interests, her routine, her likes, her dislikes and her history. The whole process was very well organised from start to finish. Since then, we have been regularly updated. She has settled in really well and every staff member I have spoken to has been lovely and knowledgeable. I have visited her in the visitor bubble several times and she is really happy. She looks well looked after, clean and always smiling. Halloween and bonfire night there looked brilliant! We can't thank them enough, highly recommend it! Special thanks to the whole team.

Reply from Leah-Marie Mills, HR Director at Malden House

Thank you so much for taking the time to review Malden House. We are so pleased to hear you felt reassured and that your grandma is safe and in good hands and to hear how happy she is living with us at Malden too. We will share your feedback with our lovely team at Malden who we know will really appreciate your kind thoughts.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Husband of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, whom I have cared for 24/7 for the best part of ten years, deteriorated toward the end of January. I was able to get respite for three weeks in February. My wife has been coming on a Monday for daycare for several years. After a bout of diarrhoea and sickness, she became very weak and I was
unable to cope. I have found over the years Malden House to be a most happy home, with a very caring staff every day. The food is very good with lots of choice. The rooms are always spotless. The front door is answered in good time. Security is very efficient.

Reply from Alison Reijman, PR Coordinator at Malden House

What wonderful words about Malden House. Thank you so much for your very kind comments and we are delighted you are so happy with our facilities. We are always here and happy to help if you need us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernard P (Son-in-law of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has blossomed since moving to Malden House. Previously at her last care home, she was withdrawn into her shell and only came out when we visited. We would leave sad that she was isolated and lonely. Now we are happy to arrive, enjoy the atmosphere and see her comfortable and content.
The level of care, consideration and respect is above anything we have experienced before. I would say the care at Malden House has halted her slide into mental 'shut-down' and brought her back to us, to a point where we have a mutually enjoyable meaningful interaction.
We are now even happy when leaving after a visit knowing she is content and in safe hands.

Reply from Alison Reijman, PR Coordinator at Malden House

What lovely comments. How wonderful that your mother-in-law is enjoying her life at Malden House and that you have seen such a positive transformation taking place since she came into our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad could not look after Mum any longer. Malden House and their caring and friendly staff give Mum the care that she needs. The place is clean and tidy and we are very happy that Mum is there.

Reply from Alison Reijman, PR Coordinator at Malden House

What a lovely review of Malden House. Thank you so much for your kind comments about the way in which our fantastic caring and friendly team are looking after your Mum. We hope you and your Dad also feel very welcome there when you come to visit her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann P (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am consistently impressed by the high level of care and courtesy shown to my mother and myself. She is shown a lot of respect and consideration and the variation in activities is staggering. They are frequent, of high quality and also topical. The property (although ageing gracefully like my mother)
is kept in very good condition and is always spotless. Well done to the team.

Reply from Alison Reijman, PR Coordinator at Malden House

Thank you so much for your wonderful review. We are so thrilled with your comments about the care and courtesy you and your mother receive from our fantastic team at Malden House. Our whole ethos is for everyone to feel part of the Hartford Care family. We do like to keep our residents occupied and we are glad your mother is enjoying the activities on offer. We shall ensure that our Malden team see your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Daughter-in-law of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed at the secure entry. Given an update on my mother-in-law ailments and behaviour. I was also asked for my personal feedback on her. This all made me feel that her well-being was monitored and important.
Tea, coffee and cake were brought up to her room in a friendly manner and the staff
member glanced around and noticed something out of place and dealt with it. Spoke again to a staff member on leaving for advice. Felt reassured and pleased.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katy D (Daughter-in-law of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff at Malden House to be very friendly, caring and professional. They show real care for the residents which is evident when you see them interact with the residents we have always been made to feel extremely welcome.
My father-in-law is a new resident but has settled very well and
is happy to be there at this time in his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl E (Regular Volunteer) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit to bring communion to a resident who is a member of my church. I am always made very welcome and enjoy coming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria H (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is registered blind (can only see blurred shapes through a tunnel) and naturally this move to a new "home" has been frightening and harrowing for her and a worrying time for her family. Because of this, the management, staff and carers have and are doing their utmost to help Mum adjust and
to have her feel safe and secure and bring about a feeling of wellbeing and happiness. They also believe in constant open lines of communication with the relatives, which is so reassuring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Friend of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very friendly and welcoming - there is always a cup of tea/coffee waiting! My friend/resident seems very happy with you and tells me the food is very good and the care is excellent.
I did have to wait at the front door for several minutes, however, before it was opened (cold
day too!)
I like the various places to sit and talk with my friend, conservatory, dining room, her room, the garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim F (Son-in-law of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Caring. Good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue F (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Granddaughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with how well my grandmother is being looked after. She is extremely well cared for in every aspect. Knowing that she is so well looked after has given my whole family peace of mind. I am very appreciative of the personal care my grandmother has received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, homely and very willing staff in all aspects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth A (Granddaughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is happy at Malden House. Whenever I visit she tells me how lovely, kind and honest staff are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer P (Father-in-law of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant, relaxing atmosphere with caring friendly staff who are always willing to go the extra mile to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Malden House is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Malden House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Tabitha

Tabitha Donovan

Job Title: Care Home Manager

Joined: 2013

I am Tabitha and I am the Registered Manager of our lovely home, Malden House.


Having been a member of the Malden and Hartford Care family for over 10 years, I have had the privilege of supporting the people who live in our home to live their best lives. Our residents are able to choose what they want to do each day and have support to fulfil their wildest dreams and wishes.


It is my passion to ensure everyone who enters our home is having a brilliant day and feels like a true part of our family.


I look forward to seeing you at our wonderful home!


Gabriella

Gabriella Clee

Job Title: Head of Care

Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.