Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 108 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.

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Care Provided by Malden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tabitha Donovan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Malden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact Malden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


Malden House Reviews (108)

Total of 108, showing 81-100
9.8

Malden House has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Malden House has 108 reviews.

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Review from Mark R (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my father on the 8th and 9th Jan. We were made very welcome the staff are all friendly and helpful.


I find it a great comfort to know my father is in such good hands.


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Review from Pamela H (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Malden House since mid-2016 and I have been very happy with the care he has received. The staff go out of their way to mark and celebrate all the events of the year eg Bonfire night, Hallowe'en, Wimbledon tennis, by decorating the communal rooms and involving the residents
and their relatives and friends in the process. This makes for a very warm and friendly atmosphere which is also stimulating for the residents. Indeed, whenever you visit, you get a warm welcome into this kind and caring community.
I'm grateful that my lovely father is in such good hands.

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Review from Mary H (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions of Malden House was like a cosy, welcoming house. It is good to see the residents mix in well and the carers are all pleasant and attentive to their needs. Also, I appreciate the fact the relatives are always welcome to share meals and activities etc. On the whole, I am very pleased
that this home was one of my choices.

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Review from Jon H (Son-in-law of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been so pleased with the warmth of care from all the care workers at the home. My mother in law has been a resident at Malden House for over two years and has settled so well. It is such a caring environment that she felt at home almost immediately and has found a new spirit of life, all credit
to the extreme attention to the care needs of all residents. Such a good residents 'home'.

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Review from Penny D (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have immense praise for all the staff at Malden House; my mother is so happy there and she feels loved and cherished, never patronised. The home is kept very clean and comfortable and every effort is made to make the residents feel that they are in their own home with the benefit of having other
people to converse and have fun with as well as knowing their well-being is being totally taken care of. I have total admiration and trust for and in them. Thank you so very much.

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Review from Jackie S (Daughter of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Malden House is a homely, welcoming, dementia home. The staff are friendly caring and courteous. The home did need a freshen up as it was looking tired but recently the new paint and blinds have brightened up the home.

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Review from Mick A (Relative of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and helpful. They have helped the relative back to a happy person. Much better than when she moved in.

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Review from Jacquie P (Daughter of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Malden House since September 2015. As I live in France my sister had the traumatic experience of overseeing the transfer of our mother from her home where she had lived for two years since being unable to take care of herself in her own flat. I was so happy to hear how
well the staff care for her. How they entertain the residents with games activities and garden parties. The residents are encouraged to eat together in a homely cosy dining room and how bedroom can be decorated and personalised. The staff are friendly and helpful, but never over familiar.

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Review from Joanne J (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by Malden House from March 2015 until she sadly passed away in July 2015. At all times my mother was treated with great dignity and respect by all the staff. They were very supportive to us a family through this very difficult time. During my visits I observed the staff with
other residents during their activities and meal times. The staff would all be smiling and engaging with the residents. Thank you Malden House.

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Review from D M (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Home creates a warm, welcoming home for the residents and the atmosphere is always happy and contented. Our Mother did not want to be in care but has a level of dementia that demanded it, the staff at the home have treated her with such respect and dignity, she is now settling in well. In
my work, I visit many care homes and I have yet to visit one that rivals Malden House in it's care, comfort and support of the residents. Highly recommended.

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Review from Lynda B (Daughter of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited quite a few care homes and immediately felt Malden House could be the one for my Mother. It isn't like a Hotel, it doesn't have the feel of being an institution for demented residents, it just feels like home. The staff are lovely, they all seem to genuinely love the elderly. Nothing is left
to chance, no one seems to be flustered and nothing is too much trouble when I visit. I always get a happy smile from whoever is around to open the door, always offered a cup of tea or coffee and made to feel welcome. My Mother is very happy, she loves her room which is small but with the help of the maintenance staff it was personalised and nothing was too much trouble, whatever I asked for was delivered. The staff seem to work as a team. The garden is lovely and well maintained and my only criticism is that the outside of the house itself could do with a bit of maintenance.
They are also imaginative with the daily activities which now include a garden club.

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Review from Dr Julian B (Son-in-law of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that Malden House is welcoming and homely and it really does feel like you are entering someone's home rather than an institution. All the staff seem to enjoy their work and are friendly and extremely kind to the residents. My Mother in law who has dementia is very contented with her surroundings
and is thriving on living there.

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Review from Guy S (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We didn't want mum to have to go into residential care, but once her health deteriorated to the point where it became inevitable, Malden House staff were extremely helpful. They managed to accommodate her at short notice, utilising a room temporarily and speeding up refurbishment work to provide a very
comfortable room. Mum was treated with dignity at all times. Even though she was so ill, she formed positive relationships with members of staff, who did everything they could to make her final days as full as possible. They spent hours feeding her and brought her downstairs and even into the garden in fine weather. We were so grateful that mum was able to stay at Malden until she died. The staff couldn't do enough to care for her and support dad and the family at that difficult time.

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Review from S M (Son of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has a happy environment which benefits the residents greatly. The notice board states "our residents do not live in our workplace, we work in their home." I cannot recommend this home and the staff more highly.

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Review from Sonia R (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the attitude of staff from the first moment I entered the house. Everyone is very patient and courteous to residents at all times.

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Review from Jean E (Wife of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here only two weeks impressed by care and comfort for my husband.

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Review from Elizabeth G (Wife of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband every day from his lunchtime onwards - except on the occasional day when I have to visit hospital for treatment. My poor dear husband is declining in health - his legs are getting weaker - some days now I havw to wheel him from his room to the main room in a wheelchair. When it is
time for me to leave my husband he clings to me and most often cries and pleads with me to 'take him home'. Breaks my heart.

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Review from Rodney S (Husband of Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my wife was admitted to Malden House March 2015 until she passed away, both myself and the family were very comforted that she was in a loving and caring home. We were kept fully informed of care plans, district nurse visits and every aspect of her care. The deterioration in her condition
was handled with extreme care and love.

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Review from Clifford C (Son of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Malden House for several years in which time she has been well looked after. She suffers from dementia, so she seems to know who I am, but sometimes not, but she is always smiling and says she is very happy here.

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Review from Julie C (Daughter-in-law of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager asked us in for a review of my mother-in-laws care and needs. We've done this several times before, and they have always been very kind and respectful. My husband and I try to visit as often as possible and we are always welcomed very well by whoever is working, even when they don't know
us.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Malden House is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Malden House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Tabitha

Tabitha Donovan

Job Title: Care Home Manager

Joined: 2013

I am Tabitha and I am the Registered Manager of our lovely home, Malden House.


Having been a member of the Malden and Hartford Care family for over 10 years, I have had the privilege of supporting the people who live in our home to live their best lives. Our residents are able to choose what they want to do each day and have support to fulfil their wildest dreams and wishes.


It is my passion to ensure everyone who enters our home is having a brilliant day and feels like a true part of our family.


I look forward to seeing you at our wonderful home!


Gabriella

Gabriella Clee

Job Title: Head of Care

Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.