Malden House

69 Sidford Road, Sidmouth EX10 9LR
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9.8 108 Reviews
  • Malden House, Sidmouth
Malden House is a truly elegant country residence that is steeped in period charm yet filled with warmth and understanding. The original house, which dates back to 1820, has been thoughtfully re-designed, and recently extended, incorporating many original features to provide a safe, appealing and comfortable home for its residents.

Located in the picturesque coastal town of Sidmouth in East Devon, Malden House nestles comfortably in the beautiful countryside and lies within a short walk of the sandstone cliffs of the Sid Valley. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 29 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents can relax in the communal areas, enjoy all inclusive homemade meals in the dining rooms or enjoy the fresh air in the gardens. Video calling is also available to keep up to date with friends and family along with an all inclusive laundry service.

Malden House is a family home created with three underlying values at its core. These are care, comfort and companionship.

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Care Provided by Malden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tabitha Donovan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Malden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact Malden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


Malden House Reviews (108)

Total of 108, showing 101-108
9.8

Malden House has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Malden House has 108 reviews.

Overall Experience

  • 76
  • 32
  • 0
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  • 0

Date Published

108
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Review from Stuart M (Grandson of Resident) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the individual carer's attitudes to my grandmother and other residents to be at all time professional but also friendly, loving and caring.
Their advice can always be called upon and the extra activities for supporting the family of those being cared for is exemplary, such as the dementia evenings
which are a huge help.
The manager Aga is thorough, diligent and caring and she leads a group of staff who seem to be able to smile and work through all situations, who always have time to help, assist and advise.
My nan is very happy at the home and it gives me great comfort to know that she is being looked after by Aga and her team.

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Review from Susan A (Daughter of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Malden House always welcome relatives to visit, whatever the time. All the staff were very patient and caring. They treated mum with dignity and respect allowing her choices of whether to join in activities or keep to herself. As her health deteriorated they kept the relatives well informed and kept
updating her care plan. Last week as she neared the end they showed great care and carried out her death wishes! This sensitivity proved very helpful. Malden is a happy home well managed. Mum was very content in her last years.

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Review from Keir F (Power of Attorney of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident became very ill both physically and mentally during her 18 month stay but maintained her dignity and comfort due to the exceptional quality of care provided. Residents are treated as people rather than problems. All staff are well versed in a residents individual needs. Communication with
relatives and support agencies is swift and effective. Staff are responsive to residents and relatives observations. Excellent written records are kept. Accommodation was always clean and smelled sweet. I have no criticisms to make.

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Review from Mary F (Friend of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit the resident was clean and smartly dressed, whilst she was still able to join other residents. Once she was bedridden again she was well looked after and she was clean and comfortable. I felt quite happy the best was being done for her. The staff were always welcoming and had time to answer
questions.

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Review from Judy H (Sister of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been in the home since 2nd September 2015. The staff have been very caring and helpful and I have been very impressed with the way they have settled my sister in the home. I recommended this home to a friend, and her mother has now joined my sister.

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Review from Bruce W (Relative of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very polite and welcoming. Residents who are declining are very well looked after, appearing freshly washed and hair always groomed. The staff supervisor very open and informative about residents condition.

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Review from Nancy W (Relative of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent a couple of days visiting a relative who is in "end of life" care at Malden House. I found her comfortable and obviously cared for. She was clean, the room was tidy and she had music playing in the background and the staff regularly tend to her care. The staff, and especially the acting
manager are all helpful, caring and responsive. I am very impressed with the high level of care and attention paid to residents and visitors at Malden House. I am very grateful to all of them for the high level of care they have given to my relative. Many thanks.

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Review from G W (Friend of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the home on the 18th of November 2015 and spent time with my friend. I had a meeting with the manager with whom I was very impressed. The carers visited the room while I was with my friend and displayed a professional and caring approach. The home has a caring atmosphere, I feel they are doing
everything possible to keep my friend comfortable as she approaches the end of life.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Malden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Malden House is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Malden House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Tabitha

Tabitha Donovan

Job Title: Care Home Manager

Joined: 2013

I am Tabitha and I am the Registered Manager of our lovely home, Malden House.


Having been a member of the Malden and Hartford Care family for over 10 years, I have had the privilege of supporting the people who live in our home to live their best lives. Our residents are able to choose what they want to do each day and have support to fulfil their wildest dreams and wishes.


It is my passion to ensure everyone who enters our home is having a brilliant day and feels like a true part of our family.


I look forward to seeing you at our wonderful home!


Gabriella

Gabriella Clee

Job Title: Head of Care

Joined: 2012

My name is Gabrielle, but better known as Gabby. I have worked in care since 1992 and can honestly say I have enjoyed many parts of this rewarding profession.


I have performed many roles and each one has brought different things to the table. It has meant that I have had the privilege of meeting and caring for so many people from different walks of life, different characters and different concerns.


I have worked at Malden House for thirteen years. I feel honoured that I have reached the point where I can support as Deputy Manager alongside Tabitha our Manager.


We understand what a difficult transition it is for elderly people, some with dementia to move into a care setting but this extends to the families too. We aim to support all.


I feel privileged to work in such a caring home and I feel honoured to share the experiences and lives of our ladies and gentlemen who have done so much for us and even the country as a whole.