Mallands

Odle Hill, Abbotskerswell, Newton Abbot TQ12 5NL
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9.6 61 Reviews
  • Mallands, Newton Abbot
Mallands is a family run residential care home committed to providing high quality care with a personal touch. Of course, the fundamentals of being Safe, Caring, Effective and Responsive are the foundations of high-quality care but their aim and purpose is to support people to live their lives as fully as possible.

Staff endeavour to provide meaningful occupation for people to remain an active participant in the local community and continue to enjoy life as fully as possible. Mallands is a community within a community.

They help to support people live their lives as fully as possible and believe it's the strong relationships they build with residents and their families, as well as understanding people’s backgrounds and interests that allow true support and companionship.

Situated in the pretty South Devon village of Abbotskerswell, 3 miles from the market town of Newton Abbot and 4 miles from the coastal resort of Torquay. The home is maintained to a high standard with attractive mature gardens, providing a peaceful and tranquil environment.

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Care Provided by Mallands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mallands Care Ltd
  • Person in charge
  • Roz Wills (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime but do ask to avoid meal times.


Mallands Reviews (61)

Total of 61, showing 1-20
9.6

Mallands has a Review Score of 9.6 (9.649) out of 10, based on 13 reviews in the last 2 years. Over all time Mallands has 61 reviews.

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Date Published

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Review from M O (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am blown away by the kindness shown by Mallands. Not only do they take care of my mum's day-to-day needs in a professional and friendly way but they take time and think about the little things that really make a difference. I find great comfort in knowing that my mum is not only safe but surrounded
by people who really do care.

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Review from Chris G (Son-in-law of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the many occasions that I've visited Mallands, I've found a clean and tidy establishment, staffed by friendly and welcoming staff. I have noted the caregiver to residents, and in all, I am very impressed.

Reply from Yvonne Berry, Director at Mallands

Thank you very much for your review and comments. I will pass these on to all our staff team.


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Review from Susan P (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my father receives at Mallands. The staff are very attentive to his needs, thoughtful and respectful towards him. My father suffers from depression, and the staff and manager do all they can to stimulate him and lift his mood in a gentle and sympathetic manner.
Mallands
is very well run in my opinion. The staff seem happy in their work, always welcoming and friendly when I visit.
There are plenty of activities for residents who are able/wish to participate.
Lastly, Mallands is well maintained/decorated and always clean!

Reply from Yvonne Berry, Director at Mallands

Thank you very much for your kind comments. It is a pleasure to have your father here with us at Mallands.


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Review from H W (Wife of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has dementia, has been a resident since February. He has a bright and airy room, looking out onto lovely, well-kept grounds.
The well-trained, caring, staff have treated him with patience, kindness and good humour, which he appreciates. The residents are encouraged to take part in
activities, and when the weather allows to sit in the garden and socialise with each other.
Our GP recommended Mallands and I'm so glad she did. I would do so too.

Reply from Yvonne Berry, Director at Mallands

Thank you very much for your positive words. I will pass these on to the team. It is a pleasure to have your husband living with us.


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Review from M G (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find our visits filled with attention to detail for all residents. The care is consistent throughout the lounge and all residents have different requirements. Our mum's needs have increased due to her condition and everything is done to cater for her change. Recently acquired funding for a specific
chair will make a huge difference to Mum's mobility to outside garden access.

Reply from Yvonne Berry, Director at Mallands

Thank you very much for your positive comments. Fingers crossed for some sunshine to enable us to use the garden more often.


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Review from T R (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and all staff have been amazing since Mum arrived in December 2022 and it has not wavered all this time. The care given was second to none. They couldn't do enough, definitely recommend this brilliant home.

Reply from Yvonne Berry, Director at Mallands

Thank you very much, I will pass on your compliments to the staff team. It was a pleasure to look after your mum. Best Wishes


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Review from Diana P (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother could not have been better cared for. The staff were consistently kind, empathetic, patient and generous with their time, both to my mother and myself.

Reply from Yvonne Berry, Director at Mallands

It was a pleasure to care for your Mother. Thank You for your kind words.


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Review from Pat C (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at The Mallands in June of 2023 amid a period of turmoil in her life; her dementia had caused her to feel her home was not hers, she was scared, not eating or able to care for herself and was leaving her home, seeking help. The team at Mallands helped her settle, got the
measure of her spirit and dementia pretty quickly and risk-managed her leaving the home well, without impeding her or causing her or me stress. She grew into a contented dementia patient there, valued by the team and residents and with their coaxing, very much involved in daily life and socialising.
The care manager was always very aware of and responsive to my communication about her growing needs. When out-of-hours help was needed, this was given swiftly, accurately and without question.
In my mother's last days, the care manager and team were listening, sympathetic advocates, showing how they valued her as a special human being in her own right. This was all so helpful.

Reply from Yvonne Berry, Director at Mallands

Thank you for your kind words. We thoroughly enjoyed caring for your Mother.


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Review from P S (Husband of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has severe Alzheimers and has been in Mallands for nearly two years. She is very settled and all the staff are kind and caring. She cannot speak and is now totally immobile but seems generally contented. The accommodation is good. Activities appear good but she cannot participate.

Reply from Yvonne Berry, Director at Mallands

Thank you for your feedback, look forward to seeing you soon. Best wishes.


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Review from Yvonne K (Friend of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the resident once a week. The staff have always been very helpful towards me and the person I visit. They treat everyone with kindness and patience. The only thing I think could be improved is for care staff with English as their second language to speak more slowly and make sure they are understood
when explaining things e.g. the direction the resident needs to move in.

Reply from Yvonne Berry, Director at Mallands

Thank you very much for your comments. We will certainly take on board your suggestion. Kind regards.


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Review from Carole M (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallands care home takes very special care of your loved ones. The staff are just wonderful, attentive to each individual's needs and the atmosphere is always friendly, encouraging and positive. Our mother suffered a severe stroke and overnight had to come to terms with being totally independent to
requiring 24/7, 2-person, personal care. The staff are amazing at keeping her dignity and always have her best interests by keeping her motivated and encouraging her out of bed. They arranged a hydrotherapy session at a local pool where 2 carers took her swimming. This triggered her realisation she still had a life to be enjoyed. The team and manager provide excellent care to all.

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Review from Tessa S (Niece of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home! My uncle has been a resident for nearly four years now and I and the rest of the family cannot thank the manager and staff enough for looking after him so well. He was no longer able to live at home alone and needed considerable assistance. A friend mentioned this nursing home
and we were lucky that they had availability. We have never looked back - this is a home-from-home. the care goes above and beyond excellent. I can't recommend it highly enough.

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Review from J V (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum only has experience with two care homes, and not naming the other, Mallands is vastly superior. They also looked after my late father for several months. I was able to recommend Mallands to someone who tells me that her father, now a resident, is very happy there. They were also very efficient
during the difficult covid lockdowns.
So to summarise, realistically, Mallands is as good as it gets.

Reply from Yvonne Berry, Director at Mallands

Thank you so much for your lovely comments. It is a pleasure to look after your Mum.


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Review from Terry M (Nephew of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was resident at Mallands from 2016 until April 2022. She settled in well and the staff were always caring and considerate. I was the main contact for her administrative affairs and I live some 200 miles away. The staff kept me regularly updated and were always available to discuss any areas
of concern, particularly her failing health.
My aunt realised that she needed continuing care and was always positive about her situation. The care home was always bright, spotless and tidy. The challenges of COVID were dealt with very well and I was updated (at least) weekly on how the challenges were being dealt with.
Daily management of the home is most ably led by the care manager who (within reason) was always available to discuss all aspects of my aunt's care.
The family and I could not have wished for a better location for my aunt in her final years.

Reply from Yvonne Berry, Director at Mallands

We will certainly miss your Aunt. She has been a great character here at Mallands. It has been a pleasure to look after her.


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Review from Kathryn P (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at the care home for 5 and a half years and in all this time I have nothing but praise for the staff. Right from the start, everyone looked after Mum as if she was a member of the family. Nothing was too much trouble. The loving care, kindness and support she received was exceptional. All
the staff were very professional. The management team always kept us fully up to date with information. During lockdown the team did a brilliant job of keeping residents safe from COVID, taking precautions before they became mandatory. When Mum's health deteriorated they were quick to seek advice, get the doctor or call for an ambulance. They provided fantastic nursing care at the end so Mum was able to pass away peacefully in familiar and comforting surroundings with open access for family visiting.

Reply from Yvonne Berry, Director at Mallands

Thank you very much for your kind words. Your Mum will be missed by us all. We will also miss your Dad visiting. Take Care.


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Review from K B (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the manager and all the staff to my mum in her last days was exemplary. They were superbly caring and looked after her relatives too.

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Review from Louise H (Daughter of Resident) published on 15 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was deteriorating when she was admitted to Mallands, and all the staff were excellent; they all got to know her and encouraged her to join in the various activities they offer. We were not able to visit due to Covid, however, the staff organised video calls for us when we wanted them.
Unfortunately,
Mum became very poorly quite quickly, and all I can say is she was looked after with kindness and compassion. We were then allowed to see her and be with her during her final days. One lady was with me when Mum passed away, and she was amazing and stayed with Mum and me. Thank you.

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Review from S H (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Mallands during July, unfortunately, my dad died in the August. The care that my dad received was outstanding. During his last weeks, we were kept informed of everything that was happening.

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Review from L B (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Mallands care home for four years before she passed away recently. In all that time, she was treated with dignity, respect and was well-cared for. Lockdown caused a lot of problems for everyone, but I have to say that when Mum had a fall and suddenly deteriorated, the care home manager,
her deputy and her staff were exceptional in her care. Not only did they look after Mum, but they also kept the family informed and involved in all aspects of her wellbeing. We will be eternally grateful to the care home manager and her team. Thank you.

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Review from A F (Friend of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallards is an exceptionally well-run, caring residence. My friend always comments on how lovely the staff are and how well he is looked after. Whenever I visit, there is always a warm welcoming feel. It feels (and smells) like a normal home rather than a care home. The residents and rooms always appear
clean and well cared for. It is a pleasure to visit.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Mallands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Mallands is calculated as follows: ( (100 Excellents x 5) + (49 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mallands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Mallands

What types of Care is Mallands registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mallands provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Mallands have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Mallands?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mallands to the centre of Newton Abbot?

1.4 mile(s) as the crow flies, distance by road may be significantly further.