Mallands

Odle Hill, Abbotskerswell, Newton Abbot TQ12 5NL
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9.6 61 Reviews
  • Mallands, Newton Abbot
Mallands is a family run residential care home committed to providing high quality care with a personal touch. Of course, the fundamentals of being Safe, Caring, Effective and Responsive are the foundations of high-quality care but their aim and purpose is to support people to live their lives as fully as possible.

Staff endeavour to provide meaningful occupation for people to remain an active participant in the local community and continue to enjoy life as fully as possible. Mallands is a community within a community.

They help to support people live their lives as fully as possible and believe it's the strong relationships they build with residents and their families, as well as understanding people’s backgrounds and interests that allow true support and companionship.

Situated in the pretty South Devon village of Abbotskerswell, 3 miles from the market town of Newton Abbot and 4 miles from the coastal resort of Torquay. The home is maintained to a high standard with attractive mature gardens, providing a peaceful and tranquil environment.

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Care Provided by Mallands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mallands Care Ltd
  • Person in charge
  • Roz Wills (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime but do ask to avoid meal times.


Mallands Reviews (61)

Total of 61, showing 21-40
9.6

Mallands has a Review Score of 9.6 (9.649) out of 10, based on 13 reviews in the last 2 years. Over all time Mallands has 61 reviews.

Overall Experience

  • 44
  • 17
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Date Published

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Review from A G (Wife of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has mainly been excellent. Lots of activities and outings were very popular. The carers all had a wonderful attitude, although I noticed there seemed to be less on duty at weekends and at evening times, before their change over at 8 pm.
The separate coffee room was nice to have a chat with the
resident, rather than in the large sitting room. The bedroom was a bit dark!

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Review from J K (Son of Resident) published on 9 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 12-months Dad was a resident in Mallands, he received the best care possible and was allowed to pass with dignity.

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Review from Linda R (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallands Care looked after my dad very well, the majority of the staff were excellent, really caring and very supportive, kind to my dad and all of us. It was always a nice, happy atmosphere when you walked in. The home was very, very clean always. The manager was amazing, she could not have done any
more for my dad, from the beginning to the end of my dad's life she was always there. I would definitely recommend this home to everyone.

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Review from Penny B (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Mallands for 5 years. She was cared for by staff and management extremely well. Every effort was made to make her feel comfortable and to enjoy the many activities organised by Mallands. The meals were excellent and the home always clean. Nothing was too much trouble for the staff,
they took the time to ensure my mother's needs were met. Management were always available for the residents and visiting family members. Having worked in many care homes, I was impressed by the high standards of care and the genuine friendliness of staff who supported the family when my mother was ill and when she dies.

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Review from Ruth T (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first attended Mallands as a daycare service user and enjoyed the company and activities so much that she decided to become a resident. The carers there made her feel protected and valued. The little problems that had been mountains at home became nothing under the kind and respectful regime at
Mallands. Mum was only at Mallands for a few weeks before she died, but those few weeks were happy and l will always be grateful for their care of my very special Mum.

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Review from Norman E (Son of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the manager and her care team at Mallands. My mother lived there for about a year up until her death in April 2019. From the moment she arrived at Mallands, she was made to feel at home and valued. Every member of staff greeted residents and visitors with a smile and nothing was
ever too much trouble. The home was always clean and tidy and there were many activities on offer from art and craft to gardening and trips to local attractions were organised on a regular basis. Residents' needs were met quickly and efficiently and there were always many willing helpers to care for them. During her last few days, everything was done to a very high standard to keep her comfortable and maintain her dignity. Thank you very much to all at Mallands, a fantastic care home.

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Review from Valerie C (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for almost 17 months during which time she was very well cared for. The care team were extremely hard working under the supervision of a very efficient care manager and showed diligence, compassion and respect. The owners took a very active interest in the running of the home
and were often seen around the premises chatting to both staff and spending time with residents. A good variety of activities were well organised and residents, if well enough, were encouraged to participate. Trips out were planned too which was a good boost for everyone’s morale.

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Review from Colin D (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times my father was well looked after with excellent service from all staff and management. Cannot fault them in any way.

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Review from Derek S (Brother of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Brother who is now 83 for the first time who had been in the Mallands for about 3 months to date. I was very impressed by the care being provided by all the various carers and other staff I met. They were all very friendly and new my Brother by name. Some making the comment that he was
always polite and grateful for their efforts, saying please and thank you, which I found very gratifying as he is suffering from some dementia, which can lead a person with such a condition to appear ungrateful. The care he was being provided with must have been the major cause of his politeness, I would think apart from the fact that he and I were brought up "proper" of course.
The Mallands is run by a manager who is undoubtedly in control as in my view it should be. The atmosphere is relaxed at the same time as strict at the same time you and all are aware that no nonsense will be tolerated. Generally, there is a general air of freshness in the whole building which is not always the case.

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Review from Gloria P (Wife of Resident) assisted by family/friend published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in The Mallands Care Home for just over two months. He soon settled in and was very happy living there. The carers treated him so well and with dignity. The friendliness of everyone who took care of him made him feel very relaxed. My husband died peacefully in his sleep.
I had gone away
for a few days so I wasn't there when he died. The manager phoned me and with great compassion told me of his death. I have nothing but good memories of Mallands and would recommend it to anyone.

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Review from Caroline U (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional care home and I witnessed nothing but the highest quality of practice throughout my mother’s time here. The interactions between staff and residents are wonderful and all residents are treated with respect and affection. There is a plethora of activities throughout the week which
engage the residents from visiting pets, musical entertainers, fitness instructors, a Wednesday pamper day, in addition to interesting outings, as well as lots of parties and celebrations. It really is a home from home and my mother also loved the “delicious food.” The atmosphere is one of warmth and fun. This home also ensured that my mother received the end of life she would have wished for, surrounded by her family and the amazing staff who provided exemplary and sensitive care, and also were so kind, welcoming and supportive to her family. I could not recommend this home more highly.

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Review from Chris W (Stepson of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding support provided from day 1 in the planning and implementation of the care package for my stepmother.
Beginning with three, once a day home care visits per week and two day care visits to the home, extending to seven day home visits three times a day before my stepmother was finally placed
full time at the home for the last seven weeks before she died.
From the highly competent and confident care manager (who insisted on being called out at 5am to be with my stepmother when she died) to her assistant and care team, all deserve the highest praise and thanks for the peace and reassurance given.

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Review from Maureen J (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that it is an excellent home with lovely and friendly staff and she was very happy there.

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Review from Roger P (Son-in-law of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law enjoyed a happy and safe stay at Mallands. The staff were all very competent and treated him with a whole lot of kindness and respect. The care team were brilliantly led by the lady care manager. You should really try and copy her very successful management methods which I am sure would
increase the standards in many other homes.


My father-in-law passed away peacefully at Mallands and all the staff were very supportive of all family members.


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Review from Jan B (Wife of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent 6 weeks at Mallards. He has not been an easy resident but without exception, all the staff have been both patient and compassionate towards him. Mallards is very well run, nothing is too much trouble and I have no hesitation in recommending Mallards to anyone looking for a truly
caring residential home for their loved ones.

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Review from Andy C (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Mallands for nearly 6 years. During her time there, the staff have always been very friendly, caring and considerate. The shared areas and also mums room were always clean and tidy. Over the years mum was there, the management team have implemented some very positive ideas
around helping people who suffer from dementia-related illnesses.

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Review from Reginald Bryan T (Nephew of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie was well cared for in every way with kindness and understanding.
Downside seemed to be with the laundry, which ended up with items not belonging to her being put in her room.
Overall very satisfied with her care.

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Review from Fiona G (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallands was a reliably excellent home-from-home for my father, who suffered from dementia and was physically disabled too. They really understand dementia and have wonderfully imaginative and engaging activities, the staff are so kind and so caring, the facilities and support are good. Both the owners
and the manager genuinely care about their clients and seem to enjoy their company, they really go the extra mile to make their lives as happy as possible. While they are very professional and well-trained, they manage to retain a warm, homely approach and never became "institutional". As a relative, I found they were very open and encouraged feedback, they reacted quickly and positively to any issues raised. I wouldn't hesitate to wholeheartedly recommend Mallands.

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Review from Kathleen H (Niece of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt went into Mallands on the 11/11/15. From the very start, all the staff were so kind and caring and continued to be throughout her stay which was 18 months. She had a very comfortable room which was kept clean and tidy. Her laundry was kept up to date. Sometimes she did get other peoples clothes
put in her room, which at times was annoying. There was plenty of things going on in the lounge to keep her occupied. The meals were excellent with plenty of variety. They were always presented nicely in a very pleasant dining room. When she was ill, she was looked after very well. At the end of her life, the care was amazing. I would have liked the security to have been better, as I felt the front door should be locked as it was possible for my aunt to escape one night. Luckily she was safe and well. All in all, I think Mallands and all the staff are fantastic.

Reply from Andrew Berry, Director at Mallands

Thanks very much for your review, it's nice to have the positive feedback and it will be passed onto all the staff. Just to comment on the security, it's essential we don't deprive residents of their liberty and therefore don't lock residents in. Instead, we assess and manage the risk around each individual's wishes to walk around the gardens or indeed leave the home.


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Review from Rose C (Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am alone in the world, both my sisters have died, my eldest in 2004. I lived at home on my own until January 2015 when I decided to get help in a care home.


I was recommended Mallands by a friend whose father-in-law resided here. I am full of arthritis but want to keep as much independence as I

can. This is encouraged here, but help is always at hand when needed.


The management are very approachable. I have been here 2 years and 5 months and am very contented. There are a number of activities should you wish to take part, but no one is forced to. The home in my view, is run to make you feel part of a family which I most certainly do.


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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Mallands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Mallands is calculated as follows: ( (100 Excellents x 5) + (49 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mallands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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