Mallands

Odle Hill, Abbotskerswell, Newton Abbot TQ12 5NL
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9.7 63 Reviews
  • Mallands, Newton Abbot
Mallands is a family run residential care home committed to providing high quality care with a personal touch. Of course, the fundamentals of being Safe, Caring, Effective and Responsive are the foundations of high-quality care but their aim and purpose is to support people to live their lives as fully as possible.

Staff endeavour to provide meaningful occupation for people to remain an active participant in the local community and continue to enjoy life as fully as possible. Mallands is a community within a community.

They help to support people live their lives as fully as possible and believe it's the strong relationships they build with residents and their families, as well as understanding people’s backgrounds and interests that allow true support and companionship.

Situated in the pretty South Devon village of Abbotskerswell, 3 miles from the market town of Newton Abbot and 4 miles from the coastal resort of Torquay. The home is maintained to a high standard with attractive mature gardens, providing a peaceful and tranquil environment.

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Care Provided by Mallands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mallands Care Ltd
  • Person in charge
  • Roz Wills (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime but do ask to avoid meal times.


Mallands Reviews (63)

Total of 63, showing 41-60
9.7

Mallands has a Review Score of 9.7 (9.657) out of 10, based on 15 reviews in the last 2 years. Over all time Mallands has 63 reviews.

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Date Published

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Review from Kathleen H (Niece of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt went into Mallands on the 11/11/15. From the very start, all the staff were so kind and caring and continued to be throughout her stay which was 18 months. She had a very comfortable room which was kept clean and tidy. Her laundry was kept up to date. Sometimes she did get other peoples clothes
put in her room, which at times was annoying. There was plenty of things going on in the lounge to keep her occupied. The meals were excellent with plenty of variety. They were always presented nicely in a very pleasant dining room. When she was ill, she was looked after very well. At the end of her life, the care was amazing. I would have liked the security to have been better, as I felt the front door should be locked as it was possible for my aunt to escape one night. Luckily she was safe and well. All in all, I think Mallands and all the staff are fantastic.

Reply from Andrew Berry, Director at Mallands

Thanks very much for your review, it's nice to have the positive feedback and it will be passed onto all the staff. Just to comment on the security, it's essential we don't deprive residents of their liberty and therefore don't lock residents in. Instead, we assess and manage the risk around each individual's wishes to walk around the gardens or indeed leave the home.


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Review from Rose C (Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am alone in the world, both my sisters have died, my eldest in 2004. I lived at home on my own until January 2015 when I decided to get help in a care home.


I was recommended Mallands by a friend whose father-in-law resided here. I am full of arthritis but want to keep as much independence as I

can. This is encouraged here, but help is always at hand when needed.


The management are very approachable. I have been here 2 years and 5 months and am very contented. There are a number of activities should you wish to take part, but no one is forced to. The home in my view, is run to make you feel part of a family which I most certainly do.


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Review from John H (Husband of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have been extremely pleased with the care which my wife has received at all times. All the staff are very friendly, welcoming, kind caring and professional. Nothing has been too much trouble, The staff have efficiently organised for my wife to be taken to hospital appointments, In the
last 6 months of her residency my wife's general health, well-being and her food and mental capacity this care home has to other,

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Review from Rachel W (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff took great care of my mother through her several months of stroke recovery. I could always speak to her on the phone when I needed to which was a great comfort as I live abroad. I would thoroughly recommend the home and all the care team to anyone.

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Review from Tracey D (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves Mallands, she is loved by the manager and her team. She is well cared for and keeps up to date on her well being and any changes. The staff do a great job doing activities to keep her mind occupied. Overall an excellent home.

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Review from Pat C (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy there. The care manager and the carers looked after mum very well. When mum was recently on end of life care, the care she received was wonderful. We couldn't have asked for more! So grateful to them all, especially the manager who sat with mum all night, watching over her!

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Review from Paul T (Son-in-law of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law had been at the home for the last 3 years and enjoyed her stay. The management and staff have been great during those years. She was taken ill and had to go into hospital but at 96 years old, there was little they could do as all of her organs were failing. She wanted to go back to Mallands
to die. The management and staff were really wonderful over the last five days of her life. The manager stayed with her all through the night on two evenings. Very caring staff.

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Review from Keith B (Husband of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallands has first class care, food and management.

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Review from F B (Friend of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the neighbour of a lady resident here at Mallands on respite for 2 weeks. The home in general is very good. I have been surprised how well my friend has settled in and given support from a very friendly, knowledgeable management team. One of the seniors is very friendly and helpful, when we ask
any questions they are answered.

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Review from J D (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days yet as mum went into Mallands on 5th January 2016. However, first impressions are;
Caring and friendly staff. Positive relationships between staff and residents and staff to staff. Good level of staffing. Good range of activities for residents to partake in. Good (home cooked) food and snacks.
Positive ethos/environment. Clean home and residents dressed well.

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Review from K P (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for a year. The staff and manager are all very kind, respectful to their residents and very patient. There is a great variety of entertainment and mum loves to sit outside when the weather allows. I am very pleased that mum has lunch and supper in the dining room.
Mum bedroom is always spotless and she enjoys regular showers.

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Review from T H (Son of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother moved to the home I felt very reassured by the manager for her care and support and has more than lived up to expectations. I can contact the manager anytime and have confidence in the manager. The maintenance man is very good also, lovely personality, nothing too much trouble. Always
some form of activity taking place for the residents. The activities coordinator shows enthusiasm for the job. The staff appear to be very caring, the manager approachable and very dedicated to her job.

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Review from Chris B (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Mallands in September 2015. We were impressed by the homely atmosphere, and always feel welcome when we visit. The staff are very friendly, caring and capable and did their best to help mum settle quickly into her new surroundings. Management are always willing to discuss and,
if necessary, rectify any concerns the family may have. The rooms are very pleasant, the meals are always excellent and activities are varied and plentiful. We would definitely have no hesitation in recommending The Mallands.

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Review from A J (Relative of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service we receive is and always has been first class!

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Review from A R (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything seems to run smoothly. Mum looks on the management team as friends. They are always available to us as family if needs be and are always pleasant and helpful.

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Review from S P (Son of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have got to know owners (a little) management (well) and most of the staff. They have a good relationship with one another which is good. Staff seem caring and committed to their job. My mum enjoyed the relaxed atmosphere of this home. They regularly bring in outside entertainment as well as the 'in
house' activities.

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Review from Rowena S (Wife of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Mallands for eighteen months. I visit several times a week and I am invariably welcomed, a hot drink is available and I will be told of any little 'happenings' since my last visit. I always receive a phone call if there is any greater concern like an infection. The
staff are very friendly and supportive and very solicitous in my husband's care. He identifies well with them. I have noticed the same level of care and attention with others and have no doubt that this, together with excellent food, cleaning and maintenance are the result of caring ownership, a great handyman and a dedicated, devoted, knowledgeable manager.

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Review from Jan P (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very pleased with dad's care. Any concerns we have had, we have discussed with management and the concern has been satisfactorily dealt with.

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Review from M B (Resident) assisted by family/friend published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfactory in all aspects of my stay. I thoroughly enjoyed the meals, the company of the staff and the friends I have made. I will recommend Mallands to anyone.

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Review from Ada S (Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager is jack of all trades and master of all. I feel very safe and secure in this happy and well run establishment. Wonderful helpful staff that are obviously very well trained.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Mallands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Mallands is calculated as follows: ( (118 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 175 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mallands is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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