Review from J H (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience

From the moment you walk in the door, you feel the friendly warmth of the home, rooms are clean, tidy and homely. Nothing is too much trouble for the wonderful staff who carry out their duties with a smile, showing dignity and compassion to all. A lovely variety of home-cooked food is provided. The

Manor is a true home from home.

Reply from Kathy Hodgkins, Manager at The Manor Exminster

Thank you so much for this lovely review it is always nice to know we are doing things right. We are very happy so know that residents families feel welcome and feel at home when visiting as this is what we are all working to achieve.

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Review from Hazel M (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience

Every time I visit my mother, she looks happy relaxed and well cared for. The staff are very welcoming and kind. It is very reassuring that she is so well cared for by the staff and she tells us she is very happy.

Reply from Nathan Stone, Director at The Manor Exminster

Good morning Hazel. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at The Manor in Exminster. It's great to know that your mum is happy and feels well cared for. Kindest regards, Nathan.

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Review from Christine O (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience

We had the difficult decision to place my father at The Manor after several falls at his house resulting in visits to the hospital and a realization that he just can't take care of himself anymore. As I live overseas this was the first time I was able to visit him and over a week I visited him twice

a day at different times of the day. What stood out about The Manor was the staff. I witnessed their interaction with all the residents and they always found time to have a chat with them, a kind word, and a smile. Their patience was amazing. They tried to make this feel like a home with the kitchen always open for a coffee or tea and biscuit if a resident had just got up. The facilities were good and it always seemed clean but in the end, it is the staff the makes the difference and I thought they were wonderful.

Reply from Nathan Stone, Director. at The Manor Exminster

Hello Christine. Thank you for taking the time to leave this review of your experience with our Care Home and Care Team at The Manor in Exminster. It's great to know that you and your Dad were both really happy with and at The Manor. I agree with you, we provide the building, the equipment etc but that all counts for very little if we don't have the right, caring, team members. At The Manor we certainly do have the right team members - thank you for this public recognition of their efforts.

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Review from Linda G (Regular Volunteer) published on 2 September 2019
Submitted via Website • Report

Overall Experience

The Manor is friendly and welcoming to residents and creates an atmosphere of calm. I visited as a volunteer to sing with the residents and encourage them to sing along with me and our volunteer group. There is a culture of positivity and encouragement here. All residents are included and can get involved

in extra events if they wish (most of them do). They are engaged and enjoy this stimulation making it a pleasure to visit and sing there. The staff work hard to make it a warm and friendly home. Special mention to the lady who arranges and organises the extra activities.

Reply from Nathan Stone, Director at The Manor Exminster

Good afternoon Linda G. Thank you for leaving this really positive review of your experience with our Care Home and Care Team at The Manor in Exminster. I can only agree with you. We have a fantastic care team who work really hard to create a fun, friendly and family atmosphere at the home - it is indeed a really nice place to live, work and visit. Thank you, of course, for the valuable contribution that you make towards this yourself as a highly valued volunteer. Kindest regards, Nathan.

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Review from Sue (Daughter of Resident) published on 7 August 2019
Submitted via Website • Report

Overall Experience

I am very happy with the care my father is receiving in The Manor, mainly due to the fantastic staff who work there. They seem to genuinely care about the residents and they clearly try to make life as interesting and comfortable as they can for them. People are treated as individuals and the care is

adapted to their preferences and needs.

The Manor has a relaxed atmosphere, staff are never short of a smile and visitors are made to feel welcome.

I have a huge amount of respect for the staff (who must have endless patience!) and I am very grateful for the care they are providing to my father.

Reply from Kathy Hodgkins, Manager at The Manor Exminster

Thank you so much and it was great to meet you both. Dad was so happy to see you both. I will pass this on to all our care staff it is so nice to be able to give them lovely fead back. We will do what we promised and send you both a copy of our newsletter every month and look forward to seeing you when you are back in England for the next visit.

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Review from Sheila C (Friend of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

Thank you all for looking after my friend.
We are so impressed with the care and attention that the staff at The Manor give to all people in their care. It is always a pleasure to go there and the carers make the family so welcome with tea or coffee and a chat.
Our friend passed away on May 27 but

the wonderful staff at The Manor, who cared so much and showed such feeling towards our friend, and such a comfort to my husband and I, thank you girls.

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Review from Gill B (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience

My mum has been at The Manor for the last six months and is very happy. The staff are all friendly, very patient and are lovely with her. They are happy to chat to me anytime I have a query. My mum really loves the entertainment that is provided during the week and thoroughly enjoys it when the entertainer

visits. During these sessions, they often sing, quiz, play games or participate in craft projects. It is the highlight of her week! I feel she is well looked after here and enjoy my visits to see her.

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Review from M W (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

We are delighted with the improvement in my mother since she moved into The Manor last September. Although she suffers from dementia she is much more animated in limited conversations and enjoys all that The Manor provides in the way of care, food, entertainment etc. The staff are all excellent nothing

is too much trouble for them and they all have the residents welfare at heart.
It has been a really positive experience for both mum and us and in her words "she loves it".

Reply from Nathan Stone, Director. at The Manor Exminster

Good afternoon MW. Thank you for taking the time to write and publish this fantastic review of your experience with our Care Team and Care Home at The Manor in Exminster. It's great to hear that your mum's condition has improved since she moved into The Manor. It's great that she is more animated and taking an active part in day to day life at The Manor. Thank you for noting the important contribution of the Care Team - everybody will be delighted to know that your mum loves it at The Manor. Kindest regards, Nathan.

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Review from Tim P (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

There is a friendly, open feel to the Manor. Staff are polite, professional and helpful. Recent changes to staffing have resulted in a new, dynamic with the greater emphasis on interaction and stimulation of residents. As a former carer, I believe this is a very hard environment to work within and I

applaud the Manor for the care they provide.

Reply from Nathan Stone, Director. at The Manor Exminster

Hello Tim, thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at The Manor in Exminster. It's great that you feel recent changes have led to a positive new dynamic and, I agree, it's a really challenging environment to work in and our care teams work really hard to provide great care to our residents - thank you for highlighting this:) Kindest regards, Nathan.

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Review from Judith E (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been living at The Manor for over a year. She settled well and is very happy. The staff are wonderful and very caring. My mother is obviously very fond of all of the staff and they are very fond of her. It is a lovely, caring, supportive atmosphere. I also feel very supported and look

forward to visiting. All the friends and relatives that I have taken to visit have been very impressed with the happy, friendly atmosphere. The manager is very 'hands on' and is always available for a chat. She is very enthusiastic and efficient. I am confident that my mother is being cared for well, and that she is safe and happy. I am glad I found The Manor!

Reply from Nathan Stone, Director at The Manor Exminster

Good morning Judith. Many thanks for taking the time to write and post this lovely review of your own (and your mum's) experiences at our care home The Manor in Exminster. It's always really nice to get feedback such as this as it's a great way of recognising the hard work that our care teams put in every day. I know I am always impressed when I visit The Manor and see so many fun things going on and so much engagement between residents, care team and visitors.

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Review from Sharyn O (Stepdaughter of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience

My step-mother's transition from home to The Manor Exminster was handled slowly and carefully. There had been serious safety issues while she was living alone in her own home due to her dementia as well as blindness from glaucoma. She had no insight into her condition, was wandering into town at night,

leaving gas taps on and was losing weight, so the family had to make the decision for her to be cared for in a residential home. She was admitted with minimum disruption and the staff helped her to settle down in a remarkably short time. I feel confident she is warm, fed and well cared for physically, emotionally and socially. We are all very relieved and grateful to the manager and the staff.

Reply from Nathan Stone, Director at The Manor Exminster

Good morning Sharyn O - thank you for taking the time to write and post this review. It's a lovely story to read and we're all really proud of the role that the Care Team at The Manor has played in it. Moving into a care home is frequently a stressful process for residents and family and friends alike - everybody naturally worries that they might not be doing the right thing. More often than not, because the process is handled at a pace to suit everybody, it is the right thing and we see positive outcomes as you have described in your review. It's really important that people share these positive experiences, as you have done, as it will help to reassure others who find themselves (often with little forewarning) at the start of the process. Thank you again for this review and for choosing The Manor.

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Review from J E (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Manor for several years now. She is very happy here. This is her home! She feels safe, secure and very relaxed with all the staff and other residents.
She enjoys the activities, food and help from the staff.

Reply from Nathan Stone, Director at The Manor Exminster

Good afternoon. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's always great to hear that our residents are 'very happy' and feeling safe, relaxed and 'at home'. It's also really great for our care teams to see such feedback as this - so thank you again for it.

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Review from Barbara S (Niece of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience

If it were not for the superlative quality of care that my aunt has received, following breaking her hip in May, I very much doubt that she would have been able to be there to celebrate her 100th birthday and enjoy the day. My gratitude and thanks to everyone in the team who has contributed to her turn

around in health and well being.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Barbara S. Thank you for taking the time to write and publish this review of our Care Team and Care Home at The Manor in Exminster. And what a lovely story - congratulations to your aunt on her recovery and achieving the 100 years milestone - both very impressive feats!

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Review from Salar B (Grandson of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience

The team at The Manor have made my grandparents feel very much at home and comfortable. They look after individual needs and you can tell that the team enjoy what they do and it makes such a difference. Both my gran and grandad very much enjoy being at The Manor and have seen a big improvement in

them and the home since the new manager took over.

Reply from Nathan Stone, Director at The Manor Exminster

Good afternoon Salar B. Thank you for taking the time to write and publish this review of your experience with our care team and care home at The Manor in Exminster. It's great to hear that your grandparents are happy at The Manor. Thank you for recognising the hard work of our care team at the home. Kindest regards, Nathan.

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Review from Karren B (Daughter of Resident) published on 9 June 2017
Submitted via Website • Report

Overall Experience

I am likely to recommend The Manor to others and have done in the past. My mother has been there for two years and is happy and well looked after. Since the current manager took over it has been a pleasure to visit and my mother's care has been a lot more consistent.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Karren. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's really kind of you to have recommended The Manor to others in the past and we will work hard to ensure you always feel confident that you can continue to do so. I note the individual praise for our Registered Care Home Manager and that is also very much appreciated as running a care home well is no easy task!

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Review from Glenn B (Son of Resident) published on 9 June 2017
Submitted via Website • Report

Overall Experience

The Manor is located in a pleasant village setting with plenty of opportunities for quiet walks and local outings. The care my mother receives is excellent. The staff are friendly and attentive, and the home provides many opportunities to socialise and take part in daily activities. A community hall

in the village serves as a welcome second venue for such events, offering an opportunity to interact more widely with the world. Families are always welcomed warmly and encouraged to take part in the daily schedule. Menus are set, but the staff are always open to providing alternatives when residents feel peckish outside of regular mealtimes. The C18th building seems to be being maintained reasonably well, though the home is on two floors with only one stair-lift between them. If you're on the second floor it can be a bit of a wait to get up and down. The windows are also old and heavy, which makes opening them a little difficult. All in all though, The Manor seems very well managed.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Glenn - thank you for taking the time to write and post this detailed and very positive review of our care home and care team at The Manor in Exminster. It's great that your mum receives excellent care. With regards to your point about the stair lift, we have investigated in detail the opportunity to install a passenger lift - this comes up against significant problems owing largely to the fact that The Manor is a Grade 2 listed building. The stair lift was found to be the best all round option. From memory, I believe we have 8 rooms on the first floor, so congestion should not be too much of a problem most of the time. We do our best to let those rooms to people who are more physically able of course. The sash windows, again, we hear what you say and again, we're very much restricted by the Grade 2 listing in what we can do about these - can't change the style, can't install PVC etc.

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Review from David L (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and helpful.
Nothing seems to be too much trouble for them.
Mum is very happy here and always praises the staff for being so nice.
Food appears to be very good and offers a varied and flexible menu.
Anything can be delivered to the room whenever required within reason.
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and hygiene are of a good standard and facilities are excellent.
Mum would like a few more activities at times but it seems many residents are reluctant or unable to join in.

Reply from Nathan Stone, Director at The Manor Exminster

Hello David. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's great to learn that your mum is very happy and has such positive things to say about the care team, food, environment etc. With regards to activities, I'll make sure that the Registered Manager is aware of this so she can speak to your mum to see if there is anything else that she can get involved with at The Manor.

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Review from Vikki M (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

My Dad is happy at The Manor.
He took a while to adjust to the new situation but with support from the staff, he made the transition well.
Dad has a wicked sense of humour and all the staff understand this and encourage it which is fantastic.
Thank you for making the effort to understand my Dad!

Reply from Nathan Stone, Director at The Manor Exminster

Hello Vikki. Thank you for taking the time to write and publish this review of your experiences with our care home and care team at The Manor in Exminster. It's great to learn that your Dad has settled in well and that it sounds like he is bringing laughter and fun to the home for the benefit of all.

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Review from James P (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

We visit about once or twice a week and we find the staff most pleasant and extremely helpful.
Keep up the good work.

Reply from Nathan Stone, Director at The Manor Exminster

Hello James. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's great to hear that you enjoy your twice weekly visits and find our care team to be pleasant and helpful. It's great for them to have their hard work recognised in this way.

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Review from Margaret B (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Margaret. Thank you for taking the time to write and post this review of your experience with our care home and care team at The Manor in Exminster. We're all really pleased that you are enjoying your time at The Manor - it's a privilege to be looking after you. Kindest regards.

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The Manor Exminster

Care Provided by The Manor Exminster

Good to Know

Funding & Fees Guide for The Manor Exminster

Facilities