The Manor Exminster has a Review Score of 9.6 (9.581) out of 10, based on 25 reviews in the last 2 years. Over all time The Manor Exminster has 69 reviews.
Review from David B (Son-in-law of Resident) published on 2 June 2017
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Reply from Nathan Stone, Director at The Manor Exminster
Good morning David B. Thank you for taking the time to write and publish this lovely review of your experience with our care home and care team at The Manor in Exminster. It's great that your mother in law is being well cared for and that you feel our management and care team are 'first class'. It's always great for our care teams to receive praise and recognition for that hard work that they do, so thank you in particular for that. Kindest regards, Nathan.
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Review from Patricia H (Daughter of Resident) published on 19 May 2017
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Reply from Nathan Stone, Director at The Manor Exminster
Hello, Patricia. Thank you for taking the time to write and publish this review of your experiences with our Care Home and Care Team at The Manor in Exminster. It's always great when we hear that we are providing families with peace of mind and they are confident that their loved ones are being well looked after. We have a great Care Team at The Manor and it's great for them to be recognized publically for their efforts.
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Review from L E (Daughter of Resident) published on 27 April 2017
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Reply from Nathan Stone, Director at The Manor Exminster
Good afternoon L.E. - Thank you for taking the time to write and publish this review of your experience (and that of your mum) at our Care Home 'The Manor' in Exminster. We're really pleased to have a great Care Team at The Manor and it's great when their hard work attracts public recognition such as yours. Kindest regards.
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Review from Heather H (Daughter of Resident) published on 25 February 2016
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Reply from Nathan Stone, Director at The Manor Exminster
Good morning Heather H. Firstly our thanks to you for taking the time to write and publish such a fantastic review of your own and your mums experiences at The Manor. We're all really pleased that you and your mum have been so happy at The Manor since June 2015 - the parting comment from your mum is indeed wonderful to hear.
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Review from Robert P (Son of Resident) published on 17 February 2016
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Reply from Nathan Stone, Director at The Manor Exminster
Hello Robert P. Many thanks for taking the time to write and publish this review of The Manor. We hear what you say, finding the right manager for a care home is a difficult task and one that it pays to take time to get right - we have done that and in our new manager, we believe we have the right person for the job. We're all really pleased that both your mum, and you, are happy at / with The Manor.
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Review from Hannah M (Granddaughter of Resident) published on 17 February 2016
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Reply from Nathan Stone, Director at The Manor Exminster
Hello Hannah M. Many thanks for taking the time to write and publish this review. We're all delighted that both you and your mum are delighted with The Manor - that's what we aim for. It's great for everybody's moral (most importantly our care team members) when reviews such as this are made public.
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Review from Elaine L (Friend of Resident) published on 10 February 2016
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Reply from Nathan Stone, Director at The Manor Exminster
Thank you for taking the time to write and publish this review following your recent visit to The Manor. Yes, we have made some recent changes to the layout, together with a lot of re-decoration and refurbishment work and this has all had a really positive effect upon everybody. Thank you for your public recognition - the care team will be delighted that their hard work is being recognised and appreciated.
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Review from Carolyn B (Daughter of Resident) published on 10 February 2016
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Reply from Nathan Stone, Director at The Manor Exminster
Good afternoon. Thank you for taking the time to write and publish this glowing review of The Manor and in particular our Care Team who work there. We're all delighted that you and you family are so happy with the care - and thank you for helping us by spreading the word.
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Review from Sally S (Daughter of Resident) published on 27 January 2016
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Reply from Nathan Stone, Director at The Manor Exminster
Hello Sally. Thank you for taking the time to write and post this fantastic review of your and your mums experience at The Manor in Exminster. We're all really pleased that your mum has settled in so well and that she is enjoying living at The Manor. We're also pleased that you are so happy with The Manor and that you are able to spend such quality time with your mum there - it's great to learn that you join in with the activities - that will be a great benefit to all residents. The more the merrier.
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The Review Score of 9.6 (9.581) out of 10 for The Manor Exminster is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.581 for The Manor Exminster is calculated as follows: ( (172 Excellents x 5) + (94 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 277 Ratings = 4.581
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Manor Exminster is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 May 2019
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