Manor Lodge Care Home

8 Portland Avenue, Exmouth EX8 2BS
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9.2 10 Reviews
  • Manor Lodge Care Home, Exmouth
Manor Lodge is set in the Avenues area of Exmouth close to the town and seafront. Winners of the ‘Health Provider of the Year’ at the Exmouth Business Awards in 2013 and 2015, the home is proud to offer high quality care and support to their residents and the local community.

Manor Lodge has seen significant growth over the years, originally offering residence for 16, the team are now able to care for up to 38 male and female clients over the age of 50. Residents benefit from cosy but modern bedrooms as well as spacious communal areas where they can relax and enjoy socialising. Boasting half an acre of landscaped gardens, residents can also enjoy their time outside, the home has even won ‘Exmouth in Bloom’ for twelve years running for their fantastic gardens.

The team work hard to ensure residents feel happy in their new home, with superb facilities as well as high quality care, residents are encouraged to live an independent and comfortable lifestyle in a place where they feel safe and secure.

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Care Provided by Manor Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Robinson (Manager)
  • Admission Criteria
    • Regulated by assessment
    • Ages 50+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Manor Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • Prices above are guided prices and will be tailored to the individuals care needs. The price does not included additional service (i.e. hairdresser, podiatry etc..)
  • (these prices are only a guideline, please contact Manor Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Manor Lodge Care Home has an open door policy and welcome visitors to the home.
    The home only ask that visitors avoid meal times.


  • Parking

  • Parking Located at the front of the building.


Manor Lodge Care Home Reviews (10)

9.2

Manor Lodge Care Home has a Review Score of 9.2 (9.199) out of 10, based on 10 reviews in the last 2 years. Over all time Manor Lodge Care Home has 10 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 1

Date Published

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Review from P C (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am.
A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad.
Staff coped well with dementia care, but could have been
more attentive to TV needs. General atmosphere was pleasant - well done!

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Review from R R (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog
who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you for taking the time to review our care home. Your feedback is very valuable to us. I am pleased to hear that the carers are supporting your mother to the best they can. I am however sorry to hear your dissatisfaction over the presence of our manager. I am surprised to hear this as the manager is usually at the care home Monday to Friday. I have discussed this with her and she has advised that her office door is always open and occasionally may have been closed due to attendance at meetings. Having said this, should you wish to discuss this in detail, we would be more than happy to meet you.


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Review from Janet H (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Manor Lodge for nearly a year. She is well cared for and her needs are met. She has a nice bright room and has enjoyed sitting in the lovely garden. The staff are always very welcoming to the family. Mum enjoys the home-cooked food, with meals being changed for her if she
wants something different. This is never a problem.
One observational criticism is the lack of stimulating activities, but this has improved in the time Mum has been there and I know that staffing issues can play a part in this. As a family, we can go to sleep at night knowing mum is content and being well looked after.

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Review from Barbara C (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods.
The staff are responsive to the family when we have questions.
The gardens are attractive
and are lovely to sit in the summer.

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Review from K H (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.

Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the lovely words. We are so glad to hear that you are happy with the care your mother receives.


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Review from Sarah F (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful that, facing a swift closure of my mother's previous care home, the management and whole team at Manor Lodge Care Home found room to look after her. Mum has seemed much more relaxed since moving to Manor Lodge and is well cared for by dedicated staff who have a smile for everyone,
even though their days are very busy. Mum, herself, has said how comfortable she is at Manor Lodge and is very fond of all the staff she meets regularly. Many thanks to the whole team for providing a haven for Mum and confidence for the family that whatever is going on in our lives, she will be well cared for.

Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the kind words. We are glad that we could meet the requirements that you required for your mother.


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Review from Nicol G (Friend of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English.
Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing
and left him feeling frightened, vulnerable and scared to go to sleep.
Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Dear Nicol,
Thank you for providing us with feedback about our service.
Firstly, I would like to sincerely apologise for the dissatisfaction you and the service user have experienced at our care home.
As a care home, we aim to provide all our residents and their families with a high level of care and ensure they are supported throughout their journey in our care home.
The outcome of our investigation has been shared with the Adult Safeguarding team and CQC who have responded with no further concerns of our service.
Should you wish to discuss this any further, please feel free to contact our Registered Manager.
Kind Regards


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Review from C B (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and happy at Manor Lodge, my only criticism is the lack of activities and entertainment, the residents seem to need some simulation and fun, but they just sit in the lounge in the afternoons with the TV and fall a sleep, I believe there is a quiz occasionally, but I no my
mother has taken to going to her room most afternoons as she gets bored. Maybe the lack of this facility is due to funding, but I’m sure relatives such as myself would be willing too help raise funds or donate some money to cover some entertainment at least once a month.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you so much for your lovely feedback, it is very much appreciated.
Your comments re. activities has been taken on board and I am pleased to inform you that as of the 16th October 2023, we will have a full-time activities co-ordinator which we are all very excited about. Please speak to our registered manager about any ideas you may have as this will be very much welcomed.
Thank you,
Puja.


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Review from A W (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside
as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.

Reply from Raj Fatania, Manager at Manor Lodge Care Home

Thank you for your kind review about our services. Your feedback is very much appreciated.


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Review from S C M (Daughter-in-law of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff
at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.

Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the kind words, we are very happy that we were able to meet your expectations and you were happy with Manor Lodge.


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Current Review Score: 9.2 (9.199)

Overview of Review Score

The Review Score of 9.2 (9.199) out of 10 for Manor Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.299 for Manor Lodge Care Home is calculated as follows: ( (77 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 117 Ratings = 4.299

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Manor Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Alison

Alison Peppard

Job Title: Registered Manager

Joined: 2024

Ali is the registered manager for Manor Lodge.


Claudia

Claudia Duarte

Job Title: Registered Manager - interim support

Joined: 2023

Claudia is our interim support manager for Manor Lodge.


Frequently Asked Questions about Manor Lodge Care Home

What types of Care is Manor Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Manor Lodge Care Home have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Manor Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Lodge Care Home to the centre of Exmouth?

0.5 mile(s) as the crow flies, distance by road may be significantly further.