Moorgate Care Home

Bedford Bridge, Horrabridge, Yelverton PL20 7RZ
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9.9 19 Reviews
  • Moorgate Care Home, Yelverton
Moorgate Care Home in Yelveton in Devon is situated in Walkham valley near Tavistock and Plymouth.

Staff are specially trained to care for those who suffer from dementia and treat all residents with dignity and respect. Moorgate has just been awarded accreditation in Dementia Care Exceptional Quality Standards.

The care home provides long-term and respite care.

A high percentage of the care team are trained or are currently undergoing training to NVQ 2 or better.

The care home has its own pets to take care of including two guinea pigs and a cat. It welcomes well-behaved dogs to visit the home and staff organise visits from the local donkey sanctuary.

Other activities, residents can enjoy include live music, arts and crafts, gardening and exercise classes.

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Care Provided by Moorgate Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Shadrick Care Homes Ltd
  • Person in charge
  • Liz Johnson (Registered Manager)
  • Admission Criteria
    • Experienced in Dementia care
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Moorgate Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
  • (these prices are only a guideline, please contact Moorgate Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy


  • Parking

  • Ample car parking


Moorgate Care Home Reviews (19)

9.9

Moorgate Care Home has a Review Score of 9.9 (9.922) out of 10, based on 13 reviews in the last 2 years. Over all time Moorgate Care Home has 19 reviews.

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Review from Y I (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for a better placement for our father. The staff were always caring, kind, respectful and looked after him to the bets of their ability. There were always various activities available to all the residents and there was a very positive buzz whenever you visited. Everyone who
visited dad remarked on the clean + bright accommodation and the fact that it felt like a "home from home".

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Review from S M (Wife of Resident) published on 23 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Moorgate Care Home for palliative care (aggressive lymphoma). He was playing tennis last month and the diagnosis was a huge shock for the whole family. Following a very stressful 19 days in two hospitals, coming into Moorgate was like taking the lid off a precious cooker.
We immediately felt totally supported emotionally and physically. We are treated with kindness, efficiency and dignity. The manager has been enormously helpful, going above and beyond to support us, especially with all the admin/red tape taking away all my stress and worries. The manager has been a tower of strength when we most needed it on our journey. Would have been hell without her. We have been here nearly a week now. We are very relaxed and I too am being totally supported in every way, with 24/7 access. Moorgate is perfect for our current needs and senior staff have everything in place, liaising with the local Hospice and medics. We can never thank Moorgate enough. Thank you!

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Review from M W (Respite Resident) assisted by family/friend published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my staff, staff and management were really friendly and went above and beyond to make my stay enjoyable.
I would have no hesitation in staying again and would recommend to anyone who is looking for this service.

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Review from P M (Resident) assisted by family/friend published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been admitted to Moorgate Care Home for palliative care (aggressive lymphoma).
Everyone is friendly, loving and kind, there is no way we could have coped at home even with carers popping in.
During this incredibly difficult time, my wife is also being supported by everyone here, especially
the manager and deputy. They are beyond amazing. My wife can be here 24/7 which is hugely comforting. Nothing is too much trouble. Although this is a horrid situation, Moorgate Care Home is allowing us the time and space for many special family members. Thank you.

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Review from R H (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last year of her life at Moorgate. The staff were wonderful and I always felt she was safe there. She enjoyed participating in the events and even made new friends. Although we were sad she had to leave her own home we were very happy she was able to join the Moorgate community.

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Review from H N (Resident) assisted by family/friend published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been excellent and I cannot find any faults. Very friendly. The staff always busy but not too busy to stop and help you.

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Review from Linda H (Sister of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent 3 years in Moorgate and was welcomed and made to feel a part of their family.
Myself and the family also felt supported and were included in every decision.
We all agree that she couldn't have been looked after any better and the end-of-life care was very special.

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Review from V H (Niece of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Moorgate for three years.
During this time I couldn't fault the care she received. All the staff were amazing, kind and caring.
The home was clean and well-maintained.
It was a very happy place to be, with great facilities and activities.
I would highly recommend this care home to
others.

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Review from H L (Son of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had spent almost three years at Moorgate Care Home before she passed. Throughout this period of time, and in particular the last part of her journey, without exception, all the staff have been kind, patient, respectful and considerate in caring for all our mother's requirements and needs.
Moorgate has provided the highest quality of care for my mother - thank you all very much!

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Review from H L (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years living independently, our Mum reached a stage where it was suggested to us that she needed more care than we were able to provide. Moorgate Care Home was our first choice, and we will always be grateful to them for the respect and care they provided for Mum and for making her feel so
welcome. She had a phone in her room, wifi access for her iPad and her papers delivered daily. In fact, she regularly compared her experience to that of staying in a top quality hotel. We cannot thank the Manager and her staff enough for the dignified and empathetic care that was shown to our Mum, and to us, especially during her last few days. They provided reassurance and communication throughout, both of which were very much appreciated. If you are considering a local care home, I would have no hesitation in recommending Moorgate.

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Review from William T (Power of Attorney of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Moorgate. It is really well run, in a lovely location, always spotlessly clean, and residents seem happy. The person I have Power of Attorney for lived there for nearly three years and was very well looked after right to the end. A particular mention to the manager
and the senior nurse, who were both very professional and caring.

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Review from Richard H (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that the staff were excellent in looking after my mother for four years. They kept us informed of anything going on and also included Mum in lots of activities.
The accommodation was very good set overlooking the moors in Yelverton.

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Review from R J (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have found Moorgate to be a very welcoming and caring residential home. Their attention to detail is excellent and take care of relatives not just their residents. We have always found it very clean and tidy. The staff are superb and very caring. They are always encouraging the residents
to get involved in the various activities. We cannot thank Moorgate enough for the care and kindness in looking after Mum.

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Review from Paul M (Nephew of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie, after living on her own and becoming poorly, decided it was time for her to move into a care home. Moorgate has a very very good reputation and I believe is the best around here. The home is always very clean and tidy and always smells fresh. ALL the staff are thoughtful, caring and kind,
nothing is too much and it is all done with love, compassion and kindness. My auntie was always treated with dignity, love and respect at all times. She enjoyed the activities and the variety of things to make and do. She felt secure at Moorgate knowing there was always help and support for her which was good for her and less worrying for me knowing she was okay. When other people went to see my auntie, they all said what a lovely place and homely. I cannot thank all the staff at Moorgate for all they do. Excellent care from everyone. I would recommend Moorgate. Well done each and every one of the staff there and a big big thank you for all you did for my auntie.

Reply from Liz Johnson, Registered Manager at Moorgate Care Home

Thank you for your very kind words.


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Review from Yvonne G (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the director and all her staff for the excellent care given to my mum while she recently stayed for a week's respite, she enjoyed herself very much, a very friendly, clean bright home, highly recommend, many thanks for all your kindness and hard work, regards.

Reply from Noreen Shadrick, Director at Moorgate Care Home

Thank you for your kind words.


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Review from Claire M (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last twenty months of her life at Moorgate. We were so pleased to find such a wonderful home for her. The staff are so gentle, kind and patient. I honestly believe that there can be nowhere else that can provide this outstanding level of love and compassion towards everyone. This
also extended towards our family when we visited. As my mother deteriorated there was always a kind shoulder to cry on. As I live a long way away and I had to stay in a hotel when I visited the open door policy was wonderful. I was welcome all day every day if I wanted. My mother loved the activities and the fact that there was always something happening to engage with. As she loved music she particularly enjoyed the live music sessions with dancing. As a Christian, she also appreciated the services. Thank you, Moorgate for making a difficult time so amazing. I can't name names but you lovely ladies need to be proud of what you do for families. Our family is so grateful to you.

Reply from Noreen Shadrick, Director at Moorgate Care Home

Thank you Claire, very kind words.


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Review from Sarah R (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so fortunate to discover Moorgate as a home for our mother in her final four years. She was treated with dignity, love and care throughout her time as a resident. She was encouraged to join in the numerous activities throughout the week and enjoyed her privacy when it suited her. The facilities
at Moorgate Care Home are first class and with their open visitor policy we were welcomed at all times and felt part of the extended family. The wonderful staff are who truly make Moorgate special. We cannot recommend this care home highly enough - and have done so already to friends who have been equally impressed to settle their relative there!

Reply from Noreen Shadrick, Owner at Moorgate Care Home

Thank you for the lovely review Sarah. It was an absolute pleasure to have cared for your Mum.


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Review from Susan W (Daughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became impossible for our Dad to live independently we needed to look for a local care home to accommodate his needs. Moorgate Care Home was the obvious choice following our visits to other care homes.
The management team and all members of staff were caring, kind and thoughtful towards both
Dad and ourselves. We were informed of any issues and the regular monthly conversations relating to his changing needs were invaluable.
The range of daily activities were extensive, including painting, games and regular outings to nearby areas. He was able to attend the memory cafe but undoubtedly his favourite activity became the dancing sessions!
The food was excellent, there were choices available to residents and as family members, we were often treated to the afternoon cake baked on the premises.
We are so grateful that Dad was able to spend the last few years of his life with such kindness, compassion and dedication and cannot thank them enough for everything they did for him.

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Review from Emily S (Relative of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative had advanced dementia so I decided that a home was the only option. I visited Moorgate several times before deciding it was the best in the area, I was always encouraged to "just drop in" and was always pleased by what I found.
The director and manager could not have been more helpful
- nothing was too much trouble.
Right from day one my relative has always received excellent care, the staff are always on hand to help and have been consistently friendly and supportive - to both of us.
The level of activities on offer at Moorgate is just amazing, everyone's interests both past and present are incorporated into the theme and all encouraged to join in no matter how small a part.
Moorgate really is a home from home and I was lucky to have found a room here when I needed it

Reply from noreen shadrick, Home owner at Moorgate Care Home

I would like to thank Emily for her lovely review we really appreciate your feedback it is wonderful to know that we are doing the best we can.


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Moorgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Moorgate Care Home is calculated as follows: ( (143 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorgate Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Moorgate Care Home

What types of Care is Moorgate Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorgate Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moorgate Care Home have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Moorgate Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorgate Care Home to the centre of Yelverton?

1.9 mile(s) as the crow flies, distance by road may be significantly further.