What types of Care is Netherhayes registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Netherhayes provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Netherhayes have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Netherhayes?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Netherhayes to the centre of Seaton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Netherhayes care home, Fore Street, Seaton, Devon EX12 2LE

Review from L J (Relative of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience

Netherhayes has a homely feel and the staff are varied and friendly. We visit my partner's dad very regularly and we are always greeted with a friendly smile. The care staff are very patient and kind to residents, even in very trying situations. The location is ideal - a short wheelchair push to the

seafront and the many cafes, so it's easy for us to take Dad out. We are very happy with the choice we made.

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Review from P R (Son of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience

Dad has been in here for about five weeks. He has settled in ok, the staff are very attentive, there is a good selection of food although Dad has lost his appetite. He spends most of his time in the conservatory. Dad being in here has given me peace of mind.

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Review from J H (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

My mum is happy and content at Netherhayes and in general is well cared for. Netherhayes has just celebrated her 104th birthday in fine style and she enjoyed it tremendously with a party with a singer and lovely food.

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Review from M F (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

The family were very worried about Mum having to go into a home, however, all their worries have gone since Mum has been in Netherhayes! She appears very happy here and the staff are very caring.

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Review from R E (Husband of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience

My personal feelings are as listed below, these are agreed with my personal family. All the staff are very caring to my wife, for which I am very grateful.

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Review from Jeannie B (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident at Netherhayes for just over seven years. Throughout this time the quality of care has never diminished and remains excellent to date. I’ve witnessed first-hand the team’s compassion, empathy, professionalism and great care towards my mother and indeed to all residents.

The standard of cleanliness throughout the home is high as is the attention to personal hygiene both for staff and residents. The meals are good quality and varied with residents choosing what suits their pallets. Activities range from crafts, armchair exercises and games, singing along with some of the musicians who visit regularly or going on outings, for example to the Donkey Sanctuary - a particular favourite of my mother’s. I’m welcomed warmly each time I visit and always get a call if there are any issues needing my attention. My mother often tells me how happy she is to be at Netherhayes and that’s all I need to hear!

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Review from Lorraine D (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother joined Netherhayes Care Home in June 2021. She has dementia and over the past 2.5 years, this has deteriorated. The level of care shown to my mum has never wavered. The care staff has a friendly outlook and respect for the residents they lovingly look after. My mum is very happy in the home

and has a lovely smile for all the staff, carers and management. She loves it when they interact with her. I feel this has been a happy time for her.

Reply from Kay Smith, Secretary at Netherhayes

Thank you for taking the time to write such a lovely review. We are so pleased to hear that you are happy with the care that your mum receives and that she is happy here, our care staff always put the resident's happiness at the forefront of everything they do and treat everyone with the utmost respect, so it's so nice to know that it doesn't go unnoticed.

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Review from J A (Wife of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience

There is always a warm welcome from all staff.
The home is always very clean. It is well decorated. My husband gets good care from the carers. They are always willing to help. He is always clean and dressed appropriately. He enjoys the food and offered an alternative if it's something he does not like.

There are plenty of activities to join in. He has been on many outings outside the home.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. It's so good to know that you receive such a warm welcome at Netherhayes, our aim is to make Netherhayes a happy caring environment and it sounds like we are achieving this. Our activities staff work very hard to provide as many varied activities as possible and outings are always very much enjoyed so we try to arrange as many as we can, even if it's just a stroll along the seafront. Mealtimes are also very important to us and we pride ourselves on making sure that we cater for everyone, so it's pleasing to know that your husband enjoys the food and as you say an alternative is always available.

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Review from J J (Friend of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

A happy, well-run home. In fact, it really is a home-from-home. Well done everyone. Thank you.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. Our main aim is to make Netherhayes a happy, homely environment and to provide the best care that our residents deserve, so it is so nice to hear that we are achieving this.

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Review from B G (Wife of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

My husband has only been a resident for a short while and have found him quite happy to be here. The staff are very good, helpful and friendly.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. It is so important to us that everyone is happy at Netherhayes so its lovely to hear that your husband is happy here and that you find the staff helpful and friendly, the staff all work hard to make sure Netherhayes is a caring and homely environment, so it's rewarding to know that it is appreciated.

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Review from Raymond T (Wife of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

I find the home of a good standard, but the dining room is too small for the amount of residents and the shower room needs updating or divided so the toilet can be used when someone is showering.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review and for the points raised. We are pleased that you feel the home is of a good standard, and we agree that the dining area has become too small; this is due to more residents using the dining area rather than dining in the privacy of their own rooms, so we are in the process of recreating an additional dining area, which was previously in use. With regards to the shower room, it unfortunately is not viable to divide the room due to the space required for wheelchair access, but we do have several other toilets available on the ground floor.

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Review from Joanne A (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Netherhayes are fantastic, I really can not rate this home enough in the short amount of space I have here. All the staff make the residents feel special by the individual care and attention they receive and are led by the fantastic manager. My dad enjoys the lovely cooked food, along with the daily

entertainment of singers, games, crafts, days out etc. Xmas day 2023 was a delight, so much effort went in by all the team to make it special and not one resident went without a gift from Santa. The residents visited otter nurseries on the lead up to Xmas and carried out so many decorations and Xmas arts/crafts to really get both the residents and staff alike into the Xmas spirit. The atmosphere on the big day really was quite emotional and I couldn't ask for a better place for my dad to be and can rest at night knowing he's in such fantastic hands. As a staff member told me 'we treat all our residents as if they are family' and honestly, it shows!

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write such a lovely review. It is of the upmost importance to us that each and every resident is treated as part of our family and we would all want our family to have the best Christmas and by the sound of it this was achieved. We are so pleased to know how much you appreciate the dedication and hard work of our manager and her team and this makes us very proud of what we do.

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Review from Linda N (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

Well, where do I start? The care that has been given to my father has been absolutely exemplary. The care shown to me and my two sisters went above and beyond their remit and supported us all until the end. The staff spoke highly of Dad and nothing was too much trouble for them. All done with a smile.

One member of staff needs special mention. She put my father before her own family member who was very unwell at the time. She came back to the home to say her goodbyes and then went back to be with her family. Other members of staff stayed to be there for us even though they were not on shift. We felt very much part of a truly wonderful family. They all have a heart of gold and have been privileged to have met them despite under such circumstances.

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Review from Kay W (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience

My father-in-law has been on respite in Netherhayes. The home is superb. The staff are welcoming, supportive and so very caring. Their reassurance has helped so very much. The team are doing everything they can to make the stay bespoke for him. He is well looked after and he enjoys the food which is

varied and fresh. The activities are amazing. The visit from the wildlife centre was a particular hit.

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Review from R S (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

My experience in this home has been excellent. This is mainly due to the friendliness of the staff and their helpfulness.
The home is always clean and tidy.

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Review from B F (Resident) assisted by family/friend published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Very well looked after, can't want anything. Always someone there just to chat or have a hug. Home from home.

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Review from J S (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

I'm very happy here. The staff are ever so caring. They threw a big party for my 102nd birthday, it was wonderful.

Reply from Kay Smith, General Manager at Netherhayes

It's lovely to hear that you are happy here and feel well cared for and we are especially pleased that you enjoyed your Birthday celebrations, we couldn't possibly let a milestone like 102 pass without having big celebrations, although we never need much of an excuse to celebrate at Netherhayes!

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Review from C L (Resident) assisted by family/friend published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful when my needs changed. They moved me to a better room to be able to use a hoist. Staff are very friendly and nothing is too much trouble.

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Review from J W (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

Very good home, my bedroom is lovely, food is very good.

Reply from Kay Smith, General Manager at Netherhayes

So glad to hear that you love the food here we try to change the menus seasonally to keep the meal choices as varied as we can. Very happy that you like your room too and we are lucky that we have such lovely views from most of our rooms.

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Review from J J (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

Food is excellent, the chef is very good. All the staff are very good, I am very happy here.

Reply from Kay Smith, Secretary at Netherhayes

So pleased that you enjoy the food so much, our cooks try hard to make the menus as varied as possible and will always do their best to make sure they can accommodate everyone's preferences.

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