Netherhayes

Fore Street, Seaton EX12 2LE
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9.7 40 Reviews
  • Netherhayes, Seaton
Netherhayes is a charming three-storey house with scenic gardens, benefitting from extensive refurbishment and renovation in order to enhance residents' lifestyles and make the most of care capabilities.

A single-storey extension wing has its own assisted bathrooms and a shower room, as well as a large dining and sitting room, and views of the scenic garden and nearby golf course.

Care plans are assessed to personal need, with all residents having continual observation in order to be vigilant regarding any health developments.

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Care Provided by Netherhayes

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Stone (Registered Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1995

Funding & Fees Guide for Netherhayes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Netherhayes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Netherhayes Reviews (40)

Total of 40, showing 21-40
9.7

Netherhayes has a Review Score of 9.7 (9.653) out of 10, based on 12 reviews in the last 2 years. Over all time Netherhayes has 40 reviews.

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Date Published

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Review from G F (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good view.

Reply from Kay Smith, General Manager at Netherhayes

We are pleased to hear that you like the view, we are so lucky at Netherhayes that so many of our rooms over look our beautiful gardens.


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Review from C E (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and extremely helpful.

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Review from K T (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been around all the care home in the area and the minute I walked into the home, I know this was where I wanted my mum to come.

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Review from D J (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm friendly welcome from the staff, it's like a home from home. With all the problems they had to cope with in the past two years, they have all been marvellous. Visits nicer now as we can go into their rooms. Makes a visit a bit more personal. Have nothing but praise for all of them.

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Review from S M (Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basically, very nice place - comfy and pleasant. Staff are hard-working and ready to help.

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Review from R P (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to you with having a number of falls at home, not eating or drinking and declared very end of life. With the response of all the fantastic team at Netherhayes, he has now come home and back to living a fairly normal life. Thank you all.

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Review from Peter L (Son of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a little thank you to everybody at Netherhayes as to what they're doing for my dad. He seems to be drinking and eating and seems to be in really good spirits. Thank you to all staff at Netherhayes who makes his journey wonderful. Keep up the good work.

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Review from Sue R (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Netherhayes in December 2021 having been diagnosed, in hospital, with mixed dementia. Many friends warned me that I would see a decline in Mum when she was in a home, but that could not have been further from the reality. Mum is flourishing! She is cared for. The staff have brought
the best out in Mum, and she is very happy. There are plenty of activities going on, and the staff make time to understand and get to know their residents. I cannot remember the last time I saw Mum looking so well.

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Review from J M (Grandson of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is very happy at Netherhayes, she always praises the staff and is very happy with the way the home is run. Staff are all very caring and make the home an enjoyable place to live, the endless activities are also very good.

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Review from Barrie W (Son of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day my mum was going to Netherhayes she was very upset, I tried to reassure her that she was going to a wonderful place and how right I was. Mum's last year at Netherhayes was filled with fun, laughter, and immense kindness, nothing was too much trouble from the staff. The staff made sure on a daily
basis that there were always activities to keep the residents happy.


I will always be grateful for the care and understanding they gave my mum in her last year.


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Review from Paul S (Friend of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend in this home often. The manager and staff have always gone out of their way to make sure not only the residents are happy, but visitors such as myself are happy too and nothing is too much trouble. Such a beautiful and clean home, and in my visits, it's lovely to see everybody laughing
and getting involved! My friend seems very content at Netherhayes, which we are very pleased to see.

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Review from Suzanne W (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very obliging when you ring up they always put you on to the correct person. If there are any issues with the resident or any updates on their care, the staff let you know right away.
My father has said a few times that he has been left to last to eat at breakfast time, in particular, as
he needs the staff to assist him. But he hasn't eaten since 5 pm the night before and has still been waiting for breakfast at 10:30 the following morning. I am raising this issue personally with the manager.
It's not always easy to see where the weekly fee goes. He likes to join in the activities in the lounge but he has spent a lot of time in bed recently.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for your review. It's vital that we take notice and react to all feedback in order to ensure that all residents relatives/advocates feel confident that the care we offer to all our residents is of an excellent standard and appropriate to their individual needs. We invite you to come in and talk to us directly, you will be made welcome and listened to and we should then be in a position to consider the points you have mentioned and find a way forward to ensure that we are caring for your father in the way that you wish us to.


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Review from Jayne S (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff at Netherhayes are marvellous; I cannot praise them highly enough. They’re kind, caring, patient, observant, interactive, entertaining, inventive and happy.
Mum was offered a place during lockdown, so I was unable to visit to confirm it was right for her, but I’m glad I went
with them as it is in the town where she had lived for 30+ years, and she was so happy there for the final six months of her life.
Not only did they care for my mum beautifully, but they also looked after me when I was with her during end of life care.
I definitely recommend Netherhayes.

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Review from V M (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend weekly and always find Netherhayes a very happy and friendly home. The staff are very gentle, kind and very caring. Nothing is too much trouble. Today I was visiting from 2-4 pm, and in the first hour a lady came in to sing to the residents, which they thoroughly enjoyed and joined
in the singing, some got up and danced. After that, they had great fun pancake tossing and a lot of laughter.

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Review from Jacky H (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with mum's care at Netherhayes. Mum is always treated with kindness and respect. The staff are warm and caring. Mum says she likes her new home and feels safe and well looked after.

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Review from P W (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely supportive home. Is was always clean and sweet-smelling with pleasant staff. Whenever I visited they were welcoming and lots of activities going on. Residents all looked happy and well cared for. A very nice home.

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Review from Ronald D (Husband of Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the 29th February 2016, my wife entered Netherhayes. She had suffered for 10 years with memory loss and dementia. In February this year, aged 95, she died and I have had time to reflect. I have decided that when the manager said she was happy to accept her for care at Netherhayes, this was indeed
our lucky day. I do not think we could have found a care home suited to our needs or where she would have been happier. From the onset, she was treated with the utmost TLC by each and every member of staff, coupled with respect and dignity. The staff were always a happy team who willingly helped one another whenever necessary. The home appears a wonderful balance of efficiency within a welcoming, relaxed atmosphere. As a daily visitor, I was always made most welcome. On these occasions, I could also see how others were similarly well cared for and entertained with music, singing and activities. There was a time when I was apprehensive about having to place my dear wife into care. Having found refuge at Netherhayes, I know her final year could not have been spent in a better place; a great comfort to me.

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Review from Kevin J (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems to be clean, well looked after. Staff are happy and caring. The food is good.

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Review from Steve M (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is treated with care, consideration and dignity. Her illness and in particular dementia is well managed. She likes the home and appreciates the care that the staff give her.

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Review from Malcolm H (Son of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and considerate. Home is clean and smells well. In the last 18 months, there has been an improvement - more decorations and lighter mood, up-to-date newsletters.
Staff are very positive about my 101-year-old mother. Can't ask for anything more!

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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Netherhayes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.653 for Netherhayes is calculated as follows: ( (98 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netherhayes is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Debbie

Debbie Stone

Job Title: Registered Manager

Joined: 2022

I have worked in health and social care for 13 years, starting out as a care assistant, then working my way up to a senior, then supervisor and now taking on the role of Registered Manager, I myself share the ethos of the company ensuring that our lovely residents have the best possible care and a happy life here at Netherhayes.


Hannah

Hannah Knight

Job Title: Deputy Manager

Joined: 2021

I have worked in health and social care for 6 years, and after initially taking on the role of care coordinator, I have recently been promoted to Deputy manager, it is very important to me that our residents have a happy and fulfilled life at Netherhayes.


Sarah

Sarah Hinds

Job Title: Administrator

Joined: 2021

Sarah joined Netherhayes in February 2021 in the role of care assistant, Sarah’s enthusiastic attention to detail saw her promoted to care coordinator in June 2021 and in January 2024 she took on the role of Administrator, of which she is enjoying the new challenge.


‘I enjoy being part of the Netherhayes family and supporting everyone wherever I can’


Jithesh

Jithesh Balakrishnan

Job Title: Care Assistant

Joined: 2023

Jithesh joined our team in 2023 as a care assistant, he takes a lot of pride in his work and ensures that our residents receive the highest level of care.


Shalini

Shalini Thomas

Job Title: Care Assistant

Joined: 2022

Shalini joined the Netherhayes team in 2022 as a care assistant, she has become a valued member of our team and has put her previous nursing skills to good use providing excellent care to our residents.


Devon

Devon Stone

Job Title: Care Support Apprentice

Joined: 2023

Devon Joined the team in 2023 and is currently doing a care apprenticeship with us, his caring personality and work ethic are proving him to be an asset to the home.


Lexi

Lexi Dack

Job Title: Care Support Apprentice

Joined: 2021

Lexi joined the team as a care support apprentice in 2021 and her dedication and hard work have got her through her apprenticeship, she has become a real asset to the home and her caring personality has made her an integral part of our team.


Paula

Paula Bartlett

Job Title: Cook

Joined: 2023

Paula joined us in 2023 with over 30 years’ experience in health and social care working previously as a carer and activities co-ordinator before taking on the position of cook with us, she is passionate about food and ensures that our residents get a nutritional and varied diet, making sure that there is plenty of choice for everyone.


Nila & Din

Nila & Din

Job Title: Housekeepers

Joined: 2015

Nila & Din joined our team in 2015/2018 and do an amazing job ensuring that the house is sparkling clean and in tip-top condition and they do all this with a smile on their faces.