Netherhayes has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years. Over all time Netherhayes has 41 reviews.
Review from Malcolm H (Son of Resident) published on 22 December 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.513) out of 10 for Netherhayes is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.513 for Netherhayes is calculated as follows: ( (99 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 156 Ratings = 4.513
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Netherhayes is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jan 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
I have worked in health and social care for 13 years, starting out as a care assistant, then working my way up to a senior, then supervisor and now taking on the role of Registered Manager, I myself share the ethos of the company ensuring that our lovely residents have the best possible care and a happy life here at Netherhayes.
Job Title: Deputy Manager
Joined: 2021
I have worked in health and social care for 6 years, and after initially taking on the role of care coordinator, I have recently been promoted to Deputy manager, it is very important to me that our residents have a happy and fulfilled life at Netherhayes.
Job Title: Administrator
Joined: 2021
Sarah joined Netherhayes in February 2021 in the role of care assistant, Sarah’s enthusiastic attention to detail saw her promoted to care coordinator in June 2021 and in January 2024 she took on the role of Administrator, of which she is enjoying the new challenge.
‘I enjoy being part of the Netherhayes family and supporting everyone wherever I can’
Job Title: Care Assistant
Joined: 2023
Jithesh joined our team in 2023 as a care assistant, he takes a lot of pride in his work and ensures that our residents receive the highest level of care.
Job Title: Care Assistant
Joined: 2022
Shalini joined the Netherhayes team in 2022 as a care assistant, she has become a valued member of our team and has put her previous nursing skills to good use providing excellent care to our residents.
Job Title: Care Support Apprentice
Joined: 2023
Devon Joined the team in 2023 and is currently doing a care apprenticeship with us, his caring personality and work ethic are proving him to be an asset to the home.
Job Title: Care Support Apprentice
Joined: 2021
Lexi joined the team as a care support apprentice in 2021 and her dedication and hard work have got her through her apprenticeship, she has become a real asset to the home and her caring personality has made her an integral part of our team.
Job Title: Cook
Joined: 2023
Paula joined us in 2023 with over 30 years’ experience in health and social care working previously as a carer and activities co-ordinator before taking on the position of cook with us, she is passionate about food and ensures that our residents get a nutritional and varied diet, making sure that there is plenty of choice for everyone.
Job Title: Housekeepers
Joined: 2015
Nila & Din joined our team in 2015/2018 and do an amazing job ensuring that the house is sparkling clean and in tip-top condition and they do all this with a smile on their faces.
