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The Homestead has a Review Score of 10 (9.968) out of 10, based on 13 reviews in the last 2 years. Over all time The Homestead has 44 reviews.
Review from Liz N (Sister of Resident) published on 24 January 2025
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Reply from Claire McMahon McMahon, Area Manager at The Homestead
Thank you so much for sharing this touching review. We're honored to have cared for your brother and sister and are deeply moved to hear about the comfort they found in each other's presence during his time with us. Providing compassionate, personalised care is at the heart of what we do, and it means so much to know your brother enjoyed his time with us and that our team could make a difference in his comfort and well-being. Your kind words and gratitude mean a great deal to us, and we are privileged to have been part of their journey. Thank you for sharing your experience.
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Review from Robert P (Son of Resident) published on 26 June 2024
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Reply from Claire McMahon McMahon, Area Manager at The Homestead
Thank you so much for your kind words about The Homestead. We're thrilled to hear that you and your mum have had such a positive experience with us. Our team works hard to create a warm and welcoming environment, and it's wonderful to know their efforts have made such a difference. Seeing your mum's improvement in just two weeks is truly heartwarming. Your recommendation means the world to us.
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Review from Lorraine C (Friend of Resident) published on 16 April 2024
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Reply from Claire McMahon, Area Manager at The Homestead
Dear Lorraine, thank you for your kind words! We're delighted to hear that you find Homestead to be a welcoming and pleasant environment. Our team strives to create a warm and comfortable atmosphere for all residents and visitors. It's wonderful to know that you feel attended to during your visits and appreciate the balance between engagement and personal space. We take pride in offering a variety of activities to cater to different interests and we're glad you've noticed the abundance of natural light and spaciousness that adds to the overall ambiance. We look forward to continuing to provide a positive experience for you and all our residents.
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Review from Sharon R (Daughter of Resident) published on 16 April 2024
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Reply from Claire McMahon, Area Manager at The Homestead
Dear Sharon, thank you so much for sharing your experience with us. We're delighted to hear that your mum's initial respite care stay at The Homestead was a positive one and we're honoured that she has since become a permanent resident in our community. Creating a safe and caring environment for our residents is our top priority and we're glad to hear that your mum has found comfort and support with us. Providing good food and having a dedicated and compassionate staff are fundamental to the experience we aim to offer at The Homestead. We truly appreciate your kind words and are grateful for the opportunity to care for your mum. If there's anything we can do to further enhance her experience or support you and your family, please don't hesitate to let us know. Warm regards, Area Manager.
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Review from Jonah H (Grandson of Resident) published on 4 April 2024
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Reply from Claire McMahon McMahon, Area Manager at The Homestead
Dear Jonah, thank you so much for taking the time to share your positive experience at The Homestead. We're thrilled to hear that your loved one has experienced such a positive transformation since joining our community. Creating a welcoming and peaceful atmosphere where residents can thrive is at the core of what we do and we're delighted that our staff's friendliness and the inclusive environment have contributed to your loved one's increased happiness and zest for life. We believe in a person-centred approach that respects the individuality of each resident while fostering a sense of inclusivity and community. Welcoming both dogs and babies to visit is just one way we strive to create a vibrant and caring environment where everyone feels valued and connected. Thank you again for your kind words and for entrusting us with the care of your loved one. We're committed to continuing to provide the highest quality of care and support for all our residents. Warm regards, Area Manager.
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Review from Sarah C (Daughter of Resident) published on 14 March 2024
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Review from M P (Son of Resident) published on 22 February 2024
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Review from Bryony S (Daughter of Resident) published on 13 October 2023
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Reply from Claire McMahon McMahon, Area Manager at The Homestead
Thank you for your lovely feedback. It's been a pleasure taking care of your father and we are glad you are happy with the care we provided.
Kind regards
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Review from C B (Wife of Resident) published on 6 September 2023
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Review from S G (Private Carer of Resident) published on 9 August 2023
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Reply from Hayley Holland, Regional Director at The Homestead
Thank you for your very complimentary review. I will make sure the senior team receive the feedback.
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Review from H C (Granddaughter of Resident) published on 3 July 2023
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Review from C J (Daughter of Resident) published on 1 June 2023
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Review from L S (Daughter of Resident) published on 27 April 2023
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Review from Jenny S (Daughter of Resident) published on 19 January 2023
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Reply from Paul Nery, Owner at The Homestead
Thank you, Jenny, for such a wonderful review, providing a home where residents settle in and also providing peace of mind to their loved ones are so important to us.
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Review from Josephine R (Private Carer of Resident) published on 21 July 2022
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Review from Brenda P (Respite Resident) published on 2 March 2022
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Reply from Paul Nery, Owner at The Homestead
Thank you Brenda. Everyone at The Homestead works really hard and genuinely care. I have shared this with them and they were really happy reading such a kind review.
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Review from Sharon O (Daughter of Resident) published on 4 October 2021
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Review from Susan D (Daughter-in-law of Resident) published on 4 October 2021
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Review from A C (Daughter of Resident) published on 9 September 2021
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Review from K E (Stepdaughter of Resident) published on 9 September 2021
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The Review Score of 10 (9.968) out of 10 for The Homestead is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.968 for The Homestead is calculated as follows: ( (150 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.968
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Homestead is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2018
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