The Old Vicarage Care Home

Ropers Lane, Otterton, Budleigh Salterton EX9 7JF
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9.7 27 Reviews
  • The Old Vicarage Care Home, Budleigh Salterton
The Old Vicarage Residential Home is a grade two listed Georgian country house, located in scenic village of Otterton, between Budleigh Salterton and Sidmouth.

The home has been operating as a family-run care home for over 35 years, with an unrivalled reputation for providing high quality, compassionate care in a welcoming and friendly atmosphere.

The home offers both long-term residential care, short respite stays, holidays and post-operative care for older people. Residents are free to come and go as they please and for that reason, they are unable to provide the secure environment required for conditions such as dementia. All bedrooms have their own en-suite facilities and views over the gardens.

The home prides itself on delivering the highest standards of care to all residents in a relaxed and friendly way. The staff understand that it can be an unsettling decision to move into a new home, but they aim to support residents, family and friends throughout the transition and provide the highest possible quality of personalised care thereafter.

Retirement is a very individual situation and they build their approach to socialising and activities to suit the person, not the other way around. Some people chose to be active and join in all the excitement of activities programme and social events. Others request peace and quiet for rest and recuperation. There is an in-house enabling service provided, to help you continue to do the things you enjoy but may struggle with on your own, such as shopping or visiting friends.

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Care Provided by The Old Vicarage Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Glebefield Care Ltd
  • Person in charge
  • Vanessa Powling (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Old Vicarage Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,750
    • RESPITE Self-Funded Residential Care £1,390 – £1,390
    • RESPITE Self-Funded Residential Dementia Care £1,490 – £1,490

  • WINTER respite OFFER:
    Stay 4 weeks for the price of 3. Fourth week is free of charge.


    RESPITE period:
    minimum is 2 weeks and a maximum of 4 weeks.
    After four weeks, the fees will be reviewed depending on the care needs and type of room (standard/ large rooms with ensuite, shower/wet rooms).


    WEEKLY fees:
    includes accommodation, all care requirements, food of their choice (including breakfast, lunch, tea, cake, biscuits, fruits, supper, night bites etc), laundry, well being activities and support with the medical appointments.


    Not included in the fees: newspapers, hairdressing, dry cleaning, own telephone system, etc.


  • (these prices are only a guideline, please contact The Old Vicarage Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open for in person or virtual visiting. Ring in advance to book an appointment to view.


  • Parking

  • Parking on-site. Disabled parking available.


The Old Vicarage Care Home Reviews (27)

Total of 27, showing 1-20
9.7

The Old Vicarage Care Home has a Review Score of 9.7 (9.663) out of 10, based on 8 reviews in the last 2 years. Over all time The Old Vicarage Care Home has 27 reviews.

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Review from Sarah B (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care given to my father during his 4-month stay. Excellent staff who always made sure my father's wishes were taken into account. His room was always clean and tidy. The food was always varied, good quality and beautifully presented. We were made to feel very welcome whenever we visited.
Would definitely recommend it to others.

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Review from P W (Respite Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of one week's respite care was a pleasant experience in the circumstances of a post-operative knee operation.
The care home was efficiently run with a homely feeling permeating the whole building a staff where nothing was too much trouble.

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for sparing the time to review our care service. We are delighted to hear your comments and hope you continue to make a good recovery after your knee operation. With best wishes from us all.


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Review from Madeleine I (Respite Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the Old Vicarage for a short break in February 2024. This was the first time I had stayed in a care home. I was a little anxious before arriving, but I was made so welcome that I soon felt comfortable and quite 'at home'. I couldn't praise the staff more highly. As well as being very professional,
everyone was so caring, warm and friendly. The food was delicious and I very much enjoyed having my lunch in the dining room. I said to my son it's like being in a 5-star hotel! I had visits from friends and my son during the week and I appreciated how my visitors were made welcome with tea and cake. I was also happy when my son could join me for lunch. He agreed with my 5-star hotel comment. I was also pleased to be able to join the longer-term residents with organised activities. I hope to be able to return to The Old Vicarage for another short break in the summer. I'm looking forward to being able to enjoy the garden in the better weather.

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

We are so delighted to hear you enjoyed your short stay with us and thank you for sparing the time to give us such a lovely review. We look forward to welcoming you back to The Old Vicarage in the summer. With best wishes from all the team.


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Review from A M (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed for respite care. She enjoyed it so much, she asked to stay an extra week!
All the staff are lovely and very caring and residents are treated with respect and dignity. There’s also a good variety of activities.
The home-prepared food is really very nice. Special mention to one member
of staff in particular for his teatime cakes.

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

We are delighted to hear your mum enjoyed her respite stay with us and thank you for sparing the time to give us such a lovely review. With best wishes from all the team.


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Review from Tania D (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to everyone at The Old Vicarage who have ensured that this is a home from home for mum. She had always advised that she would never contemplate leaving her own home and going into a care home. Within 2 weeks of the necessity of the move, she has ceased to ask how long she is staying and
conceded that it is a joy to be in such a cosy, comfortable place. In her own words, the staff are kind, attentive and unobtrusive. Always available if needed, but not bothering her, nor bossing her around like she felt the carers did at home. It is so wonderful to see her rested and relaxed, enjoying the delicious food, and being cared for. This has been such a relief for me, and removed the guilt a relative naturally feels when the necessary transition has to be made. There is always a lovely welcome from the staff when I am visiting, and they are really going the extra mile to address mum's needs and ensure she is content. I cannot recommend the Old Vicarage highly enough.

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for your lovely review. It's wonderful to see that Mum has settled so well into life at The Old Vicarage and we hope she continues to enjoy her retirement years with us. With best wishes from all the team.


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Review from Alison C (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Based on my recent respite stay, I have no hesitation in rating The Old Vicarage as outstanding. From the moment you enter the grade 2 listed Georgian building, the feel is of quality, tranquillity and care. Nothing is too much trouble for the staff, the quality of the home-cooked food is exceptional
and every effort is made to offer residents mental stimulation. The overall management of the house is enlightened and augurs well for the future well-being of the residents.
The Old Vicarage is special!

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

We are delighted to hear you enjoyed your respite stay at The Old Vicarage and thank you for your lovely review. We hope to see you again soon.


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Review from E C (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - mum had a fabulous time. The staff are extremely pleasant and good. The food is excellent. Very clean.

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for taking the time to give us a review. We are delighted to hear mum enjoyed her stay with us and please do not hesitate to get in touch if we can be of any assistance in the future.


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Review from J S (Niece of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is home from home - and more. The delightful environment is very comfortably furnished and in style with the beautiful nature of the house, unlike many residential homes which are more functional. The team are all very dedicated and nothing is too much trouble to ensure residents have
a fulfilling stay. Food is of the highest quality and there is so much variety on offer, with individual tastes being catered for. Celebrations and themed meals are frequent, which means some residents are enjoying their food more than they had been alone.
Personal care is of the highest standard and residents are taken to appointments when necessary. The person I visit looks better than she has for years now she has company, activities and a stimulating lifestyle.

Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for taking the time to give us a review. It's lovely to hear that life at The Old Vicarage is making such a positive difference to your Aunt's life.


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Review from S L (Friend of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting our friend, the gardens and home always looks warm and welcoming. Always a friendly greeting from the staff. The special room built for visits during Covid, has been excellent. The menu and decorations for special occasions are always excellent. I'm sure the residents feel well looked after.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

Thank you so much for your kind review. It's great to hear your comments regarding our 'Covid safe' visitors room. It's been a real joy being able to welcome family and friends, throughout the pandemic, by having this wonderful facility.


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Review from Ross S (Son of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home excellent, it is the least like a care home I have seen, more like a hotel. The staff are helpful, kind and considerate. The food is of a high standard and for special occasions like Christmas, the staff make every effort to make it a family occasion. They have been extremely careful
during covid, to protect the residents.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

Thank you so much for sparing the time to review our service. We appreciate and value your lovely comments.


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Review from A B (Friend of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with the home for 5/6 years. I've been more than satisfied, she is extremely happy, very well cared for. The home came strongly recommended and was made to feel very welcome and settled very quickly. Nothing was too much trouble and all her needs were met - despite Covid being
very upsetting for them all. The food is excellent and varied with the themed meal and lots of entertainment. Everything has been done during covid to keep the residents safe and well. We've all been kept well informed of all procedures that are in place. I couldn't be happier. She feels she is part of a big family.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

It's lovely to hear your positive comments and thank you for taking the time to write a review for us.


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Review from J D (Daughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at The Old Vicarage at short notice initially for a short term stay under the special summer offer, which was of excellent value. All the staff have been friendly and helpful in the settling in process, encouraging Mum in her new life, and their continued attention and care are second
to none. Mum is enjoying having a choice of activities to join in with, as well as a beautifully kept garden to walk or sit in.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

It's lovely to hear that your Mum is settling in well and enjoying all the activities and our lovely garden spaces. Thank you so much for your review.


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Review from Amanda C (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for approximately 18 months. The care she has received has been excellent in all areas. The home itself is really like her "home" and she is part of a big family. Everything is perfect.

Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Thank you for your kind review, we are very pleased to have you all as a part of 'The Old Vicarage family' - thanks for all your support.


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Review from Katy B (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is a caring family run home, which has the residents needs at the forefront. The staff are kind and friendly and always willing to help. They provide activities for the resident's enjoyment and to challenge them. My mum has been settled and happy and as a family, we are so relieved
to find somewhere, where she is so well cared for.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

We are so pleased to hear that Mum has settled in well and is enjoying life at The Old Vicarage. Thank you so much for your review.


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Review from Moira L (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at The Old Vicarage. Her every need is catered for. Life at The Old Vicarage is made as varied and as entertaining as possible. She views The Old Vicarage as home. During the Covid pandemic, the staff and management here did everything to keep the residents
safe and in good health for which I thank them.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

It's lovely to hear that you are happy with the care Mum receives at The Old Vicarage. Thank you so much for your review.


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Review from J L (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the Old Vicarage, one becomes aware of a pleasant, welcoming atmosphere, created by the staff working in the home. After two visits to the Old Vicarage, I knew it would be the place I could call home. Since moving here in March 2020, I have been comfortable and settled in one of the many
attractive rooms, with the staff doing everything possible to assist me. Visits from family and friends are encouraged and well organised. It is comforting to know that a resident may talk to a senior member of staff about any situation that is causing concern, or for some reassurance over an everyday matter.

Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

Thank you so much for your review. We are delighted to hear that you are feeling settled and happy at The Old Vicarage.


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Review from J E (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in this care home for several years now and am very happy to be here. It is a cosy home where you feel comfortable and well looked after with kindness and understanding. The staff are well trained in the care of the residents and look after all individual needs. The food is varied and good
and individual preferences are catered for. There are many different activities arranged for the residents to enjoy. If you need to be in a care home this one is a very good one to live in. I have no regrets at all about moving here.

Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Lovely to hear you have been treated with kindness by the staff and so pleased to hear that you are enjoying living with us, we love having you too!
Many thanks for your kind review.


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Review from Nicola W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Old Vicarage were superb. From the moment they met Mum, they treated her with kindness and respect and this is how they looked after her on a daily basis. They worked very hard at meeting her needs and treating her as an intelligent adult, with a past, present and future. I can't thank
them enough. I always felt she was in very safe and kind hands.

Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Many thanks for your feedback, it was a pleasure to have your mum staying with us and lovely to have you visiting regularly throughout her stay.


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Review from S V (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for over 4 years. She was struggling at home and lonely. We decided on The Old Vicarage because of its reputation and mum had visited before and it was lovely. Mum is the happiest she has been in years. She has made good friends with other residents and she says all the
staff are her friends too. As family, I find the manager kind, caring, patient and all her team. During Covid they have kept us informed, kept everyone safe and also made special arrangements so we could visit.

Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Thank you for taking the time to write us a review, it's lovely for us to hear your feedback.


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Review from D L (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rang The Old Vicarage when my mum fell and injured herself at home. Right from the off, they were helpful, organised and efficient at getting back to me, unlike other places that didn't answer the phone or call me back. The Manager came to see mum at home and she was very kind and patient, she explained
everything and reassured mum who was quite anxious about going. Once she was in, my sister, my wife and I were all permitted to visit, despite the Covid-19 restrictions and we always found the staff to be helpful, friendly and organised. We were made very welcome and we had afternoon teas in the lovely garden together, lovely peaceful surroundings, no traffic and just birdsong. I could not fault the staff that I met, they were cheerful and very kind to mum and welcoming to us. My mum also said that she found the food to be fantastic and she is a fussy eater! I would book again and heartily recommend to others.

Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Thank you for your lovely review, we are really pleased to hear that you and your Mum enjoyed your stay. Thank you for the recommendation, much appreciated.


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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for The Old Vicarage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Old Vicarage Care Home is calculated as follows: ( (82 Excellents x 5) + (13 Goods x 4) ) ÷ 95 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Old Vicarage Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Vanessa

Vanessa Powling

Job Title: Registered Manager

Joined: 2023

My first job in care as a Care Assistant in a small residential home in 1989. With 35 years of experience in the residential, nursing and dementia care. I have worked in most of the departments of small to big care home in the UK. Obtained several qualifications (NVQ3 & NVQ5) and become Train the trainer during these years. I have always believed in person-centred care and passionate about making a difference to people lives and care home should always be welcoming, inviting and creating memories.


I felt privileged to become the Home Manager of The Old Vicarage in Otterton, East Devon area and to work so closely with residents, their close family members and our staff to ensure each resident gets the person-centred care and attention they require to get the best out of their life in our home. I am very proud to lead a team of dedicated, compassionate and caring staff. They are a happy, fun-loving team, and every day I see them go over and above to make a difference to the lives of our residents and families.


Sue

Sue Hardwick

Job Title: Home Coordinator

Joined: 2002

In 2002, when I was welcomed into The Old Vicarage team as a care assistant, it was clear to me that this was not just a retirement home, this was a large, welcoming family. I can truly say that 19 years later, our ethos and values haven't changed, our residents are still remain at the heart of everything that we do.


I am qualified to NVQ level 3 & 5. As a Home Coordinator, I make sure all the enquiries are responded promptly, organise viewings and send the contract paper works. I am also leading the Housekeeping team and make sure the our home is maintained to a very high standard.


Samantha

Samantha Adkins

Job Title: Director of Care

Joined: 2023

Samantha Adkins is our Director of Care Services & Head of Compliance is responsible for delivering person-centred care plan, ensuring the service is complaint with CQC regulations and responsible for the overall wellbeing of clients and staff. She has 20+ years of experience in caring for vulnerable adults and people living with dementia in the community, care homes and hospitals. She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works. She is qualified for NVQ level 5 Diploma in Management and leadership in Health and Social Care and has several other qualifications to her credit. She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members. She enjoys reading history and exploring people and places.


Frequently Asked Questions about The Old Vicarage Care Home

What types of Care is The Old Vicarage Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Old Vicarage Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Old Vicarage Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at The Old Vicarage Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage Care Home to the centre of Budleigh Salterton?

2.2 mile(s) as the crow flies, distance by road may be significantly further.