The Old Vicarage Care Home

Ropers Lane, Otterton, Budleigh Salterton EX9 7JF
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9.7 27 Reviews
  • The Old Vicarage Care Home, Budleigh Salterton
The Old Vicarage Residential Home is a grade two listed Georgian country house, located in scenic village of Otterton, between Budleigh Salterton and Sidmouth.

The home has been operating as a family-run care home for over 35 years, with an unrivalled reputation for providing high quality, compassionate care in a welcoming and friendly atmosphere.

The home offers both long-term residential care, short respite stays, holidays and post-operative care for older people. Residents are free to come and go as they please and for that reason, they are unable to provide the secure environment required for conditions such as dementia. All bedrooms have their own en-suite facilities and views over the gardens.

The home prides itself on delivering the highest standards of care to all residents in a relaxed and friendly way. The staff understand that it can be an unsettling decision to move into a new home, but they aim to support residents, family and friends throughout the transition and provide the highest possible quality of personalised care thereafter.

Retirement is a very individual situation and they build their approach to socialising and activities to suit the person, not the other way around. Some people chose to be active and join in all the excitement of activities programme and social events. Others request peace and quiet for rest and recuperation. There is an in-house enabling service provided, to help you continue to do the things you enjoy but may struggle with on your own, such as shopping or visiting friends.

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Care Provided by The Old Vicarage Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Glebefield Care Ltd
  • Person in charge
  • Vanessa Powling (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Old Vicarage Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,750
    • RESPITE Self-Funded Residential Care £1,390 – £1,390
    • RESPITE Self-Funded Residential Dementia Care £1,490 – £1,490

  • WINTER respite OFFER:
    Stay 4 weeks for the price of 3. Fourth week is free of charge.


    RESPITE period:
    minimum is 2 weeks and a maximum of 4 weeks.
    After four weeks, the fees will be reviewed depending on the care needs and type of room (standard/ large rooms with ensuite, shower/wet rooms).


    WEEKLY fees:
    includes accommodation, all care requirements, food of their choice (including breakfast, lunch, tea, cake, biscuits, fruits, supper, night bites etc), laundry, well being activities and support with the medical appointments.


    Not included in the fees: newspapers, hairdressing, dry cleaning, own telephone system, etc.


  • (these prices are only a guideline, please contact The Old Vicarage Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open for in person or virtual visiting. Ring in advance to book an appointment to view.


  • Parking

  • Parking on-site. Disabled parking available.


The Old Vicarage Care Home Reviews (27)

Total of 27, showing 21-27
9.7

The Old Vicarage Care Home has a Review Score of 9.7 (9.663) out of 10, based on 8 reviews in the last 2 years. Over all time The Old Vicarage Care Home has 27 reviews.

Overall Experience

  • 25
  • 2
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  • 0

Date Published

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Review from Steve S (Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated as though I am the only one. Really special

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Review from Ann T (Resident) assisted by family/friend published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely well looked after by very nice staff. It is a nice house and the food is good.

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Review from J M (Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely sociable and helpful. Food is tasteful and plentiful, the home is comfortable, sociable and manageable.

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Review from R H (Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in April 2017 because of many falls, followed by broken bones made it impossible to live on my own. I have been very comfortable and received good unobtrusive care. Cheerful staff and good food. Lovely garden and vegetable garden provides most of our vegetables. In the summer we are encouraged
to be outside by having chairs and tables ready outside and willing staff to bring out tea and coffee when asked. Visitors always welcome and we can come and go as we please.

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Review from Simon H (Son of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to The Old Vicarage in December 2013 and I have nothing but praise for the way she has been cared for since. The staff all of them past and present have been caring, professional, attentive, friendly and supportive to my mother. I would highly recommend The Old Vicarage. It is so comfortable
for the residents and the small number of residents creates a very reassuring and relaxed atmosphere.

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Review from J B (Stepdaughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful well-run home. Staff are efficient, courteous and have a good rapport with the residents.

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Review from Eleanor H (Daughter of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother moved in, in 2011, she has received excellent care throughout. All the staff are very caring and treat her with dignity and respect at all times. The home has a lovely atmosphere always warm and welcoming to family and friends.

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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for The Old Vicarage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Old Vicarage Care Home is calculated as follows: ( (82 Excellents x 5) + (13 Goods x 4) ) ÷ 95 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Old Vicarage Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Vanessa

Vanessa Powling

Job Title: Registered Manager

Joined: 2023

My first job in care as a Care Assistant in a small residential home in 1989. With 35 years of experience in the residential, nursing and dementia care. I have worked in most of the departments of small to big care home in the UK. Obtained several qualifications (NVQ3 & NVQ5) and become Train the trainer during these years. I have always believed in person-centred care and passionate about making a difference to people lives and care home should always be welcoming, inviting and creating memories.


I felt privileged to become the Home Manager of The Old Vicarage in Otterton, East Devon area and to work so closely with residents, their close family members and our staff to ensure each resident gets the person-centred care and attention they require to get the best out of their life in our home. I am very proud to lead a team of dedicated, compassionate and caring staff. They are a happy, fun-loving team, and every day I see them go over and above to make a difference to the lives of our residents and families.


Sue

Sue Hardwick

Job Title: Home Coordinator

Joined: 2002

In 2002, when I was welcomed into The Old Vicarage team as a care assistant, it was clear to me that this was not just a retirement home, this was a large, welcoming family. I can truly say that 19 years later, our ethos and values haven't changed, our residents are still remain at the heart of everything that we do.


I am qualified to NVQ level 3 & 5. As a Home Coordinator, I make sure all the enquiries are responded promptly, organise viewings and send the contract paper works. I am also leading the Housekeeping team and make sure the our home is maintained to a very high standard.


Samantha

Samantha Adkins

Job Title: Director of Care

Joined: 2023

Samantha Adkins is our Director of Care Services & Head of Compliance is responsible for delivering person-centred care plan, ensuring the service is complaint with CQC regulations and responsible for the overall wellbeing of clients and staff. She has 20+ years of experience in caring for vulnerable adults and people living with dementia in the community, care homes and hospitals. She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works. She is qualified for NVQ level 5 Diploma in Management and leadership in Health and Social Care and has several other qualifications to her credit. She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members. She enjoys reading history and exploring people and places.