Parkland House

Barley Lane, Exeter EX4 1TA
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9.6 49 Reviews
  • Parkland House, Exeter
The Parkland House team work so hard to provide the highest possible standard of care and they are thrilled to be recognised for their work by the CQC, and to be rated ‘outstanding’ in four areas: – caring, responsive, effective and well-led (June 2019).

Parkland House is located close to the city centre on the western outskirts of Exeter. Parkland supports 52 individuals, many of whom live with dementia. The home boasts beautiful lounges with a terrace overlooking the landscaped garden. The gardens feature easy access paths, a greenhouse, raised beds and sensory features throughout.

The staff at the home assist residents with a variety of different activities including massage, gardening, knitting and trips out into the local community to the seaside and local garden centre. The home (outside of the pandemic) also receives regular visits from entertainers, the local donkey sanctuary, and local church groups.

The home has also been accredited by 'the Eden alternative' - a philosophy that ensures that those living in a home do not face loneliness, boredom or sense of helplessness.

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Care Provided by Parkland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ed Courtney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Parkland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,750
    • Self-Funded Residential Dementia Care £1,100 – £1,750

  • The fees are for guidance and understanding an individuals needs will help us provide an agreed fee
  • (these prices are only a guideline, please contact Parkland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home look forward to welcoming you. If you wish to see the Home Manager it's recommended to make an appointment


  • Parking

  • Parking is available at Parkland House.


Parkland House Reviews (49)

Total of 49, showing 1-20
9.6

Parkland House has a Review Score of 9.6 (9.592) out of 10, based on 12 reviews in the last 2 years. Over all time Parkland House has 49 reviews.

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Review from Andrea U (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive a warm, friendly greeting on arrival at Parklands. The staff work very hard to maintain a happy environment for residents and visitors and we, as a family, can relax knowing that Mum is safe, fed well, and treated with care and dignity. They are constantly monitoring Mum's changing
health condition and needs and adjusting accordingly, which is also very reassuring. I have great admiration for the staff in how they stay calm, kind and caring in often difficult and swiftly changing circumstances. Thank you for everything you are doing for Mum.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to write a review. We really appreciate the positive feedback. The whole team at Parklands will be so pleased to hear this. Thank you.


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Review from C B (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until the beginning of March, when she sadly passed away, our mum was a resident at Parkland House. She was only there for a short period of time, but from the first day to the last she was wonderfully looked after. My sisters and I first met the Parkland House manager in the hospital when she came
to assess Mum to see if she would be able to stay at the care home. From that moment onwards we were confident that Mum would be well looked after; it was like a weight had been lifted from our shoulders. The manager was so caring and gentle with Mum that day and every day afterwards. All of the staff at Parkland House are amazing. They made Mum feel safe and special and that nothing was too much to ask for whatever the time of day or night. They treated Mum with compassion and respect as well as love. They phoned with updates about Mum's health, as well as chatting with us during our frequent visits. I can only thank all of the staff for everything they did for Mum, as well as to us as a family.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your wonderful review of Parkland House and the staff team. We are all sorry for your loss but privileged to have cared for Mum.


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Review from Rebecca T (Granddaughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always greeted by the staff with a warm welcome, all of whom have a willingness to help at any moment needed. The staff really look after and care for the residents and treat them with compassion and great respect. The activities are always thoughtful and different.
Thank you for taking such
good care of our gran but also taking good care of us all too during a very challenging time. I hope you know just how much we appreciated all that you do. Thank you!

Reply from Stephen Arnold, Director at Parkland House

What a lovely review to write! Thank you, that's really thoughtful and everyone in the team at Parkland House will be so pleased to read this. Thank you


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Review from Natalie R (Granddaughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came here after being unable to cope after returning home from hospital having had 2 strokes, the room she was given was lovely overlooking a small piece of garden, the staff are amazing so kind and caring, nothing is too much trouble, staff are always readily available to help a resident or
just to simply sit and chat. They were very thoughtful in pairing my nan with another resident who they thought she would get on with and they have built a wonderful friendship, couldn’t ask for a nicer bunch of people to be looking out for my nan, nothing is too much trouble.

Reply from Stephen Arnold, Director at Parkland House

Thank you for writing a review. Lovely to receive such positive feedback. The whole team at Parklands will be delighted to hear how they are making a difference. Thank you.


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Review from J N (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted at the standard of care that my mother is receiving. I can't rate food and drink because I don't visit at mealtimes. Everything else I splendid.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to write such a lovely review. We're all really pleased you're pleased! The whole team will love to hear your feedback. Thank you, Stephen.


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Review from M T (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we visit we get a very nice welcome which means a lot as our relative is sometimes unresponsive and very often asleep due to her condition.

Reply from Stephen Arnold, Director at Parkland House

Thank you for writing a review and I'm really pleased you feel the warmth of the team on visiting. Much appreciated.


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Review from H F (Granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, and the atmosphere is pleasant. Residents are looked after with dignity and care.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for such a positive review of Parkland House.


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Review from David T (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the care that Mum receives and the care home itself, I have rated Good/Excellent. The carers do a wonderful job in caring for Mum with great empathy and compassion. I have however scored down the management on this occasion, as I sent an email on the 1st March querying the recent proposed
uplift to the charges, which I've still not received a reply by the 18th, when the fees are due for payment on the 26th of the month.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for taking the time to write such a positive review. We're really sorry that we hadn't replied until the 18th and thank you for your patience whilst agreeing to the new fee.


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Review from A T (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident for a short time - December - February - as we sadly lost her on 1st March 2024. From the moment we met the manager of Parklands (in the hospital, on a particularly traumatic day for Mum who hated hospitals), we knew that Parklands would be the perfect fit. The staff are truly
exceptional - she loved them all and they loved her too. The care, empathy and friendship she received made us all so happy. Mum was calm, content and support by them all. My family and I cannot thank them all enough. You made her final days the best they could be. Thank you.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to write a review. A lovely review and one that our manager and the whole team at Parklands will be delighted to read. Thank you, Stephen


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Review from Helen C (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the start Parkland made the transition to the home very easy for my mum and for us. From the manager down through all the staff, we have received great kindness, cheerfulness and great care. Staff exhibit infinite patience and compassion.
Two senior members of staff went out of their way to help
me when my mum had a bit of a crisis. They talked to her gently and kindly. They approached her concerns head-on but in a gentle way and with great skill. I felt reassured she was in good hands. The atmosphere is always welcoming and relaxed even when staff are hard-pressed. Staff seem a very cohesive, well-led unit. Thanks.

Reply from Stephen Arnold, Director at Parkland House

Thank you for writing a review. We really appreciate the positive feedback. The whole team will be really pleased to hear about the transition and also the ongoing care and kindness. Thank you


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Review from Pauline H (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I met the manager and looked around Parkland House, I knew I had found the right place for my dad. The manager was so friendly and kind and observing her talking to staff and residents as we went around, gave me confidence that Dad would be well cared for. It's a difficult decision putting
a parent in a care home, ie handing over their care to strangers and as Dad had already been in a home where he was extremely unhappy and hadn't been well cared for, it was important to get this move right. Dad was so much happier at Parkland House and the staff were absolutely fabulous with him! Although he had dementia and things got confused, he still had his sense of humour and loved to have banter with the staff. I will always be grateful for the wonderful care Dad had at Parkland House and that care was led by a terrific manager and was seen in every member of staff that I met.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to write a review. We're so pleased your dad was happy at Parkland House, the whole team will be really proud of your feedback. Thank you.


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Review from Nicholas B (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Parkland House now for just over a year after experiencing many difficulties living at home. In that year her general health and wellbeing has improved dramatically.
The care she receives at the home is wonderful and it is a great relief to me knowing Mum is so well cared for.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to write such a positive review of Parkland House. It's so good to hear that you can see the benefit of the great care the team are providing your mum. Thank you again.


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Review from J S (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after. His needs were met and his like of music appreciated. He always enjoyed his meals, his room was always clean, tidy and well cared for. The staff knew Dad and chatted to him when he walked around. They were always friendly and supportive when visiting.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to leave us such a lovely review. The team at Parkland House will be really pleased to hear your feedback. Thank you.


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Review from J S (Husband of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkland looked after and cared for my wife, who had dementia, in a wonderful and caring way for six years.
Right up to the time when she passed away, their attention to her every need was fantastic.
I have nothing but praise for Parkland House.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your kind words which I will share with the staff. We certainly miss your wife and your visits.


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Review from Paul R (Son of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I met staff, I was very impressed with their care and professionalism. Everyone made mum feel welcome and she was so happy here, which is testimony to their hard work. I cannot thank the staff enough for all their care, attention and love shown to my mum.

Reply from Stephen Arnold, Director at Parkland House

Thank you for taking the time to write a review. It means so much to everyone at Parkland House to hear their care and support were so highly appreciated. Thank you again.


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Review from Joanne C (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been at Parkland House for just over a year when he passed away very recently. He was always treated with dignity and care and the staff were calm and friendly. It was a huge relief to us as his family that Dad was being looked after so well. Even with certain Covid restrictions in place
for most of his stay, when we were allowed to visit we were always welcomed by warm and friendly staff. During his last days, they couldn't have done more for him and looked out for us too, in our fragile state. His room was always clean and tidy, he loved the food and enjoyed having people around to talk to. I'm going to miss visiting Parkland House. Choosing to put a parent into a care home is a very difficult and emotional decision. We could not look after Dad at home and we were very worried about making the move to residential care but Parkland House has been amazing and I would highly recommend this care home.

Reply from Stephen Arnold, Director at Parkland House

Thank you very much for taking the time to write a review, especially so soon after your loss. I'm really pleased Parkland House was a good choice for you and your family. The whole care team at Parkland will be so pleased to hear your feedback. We appreciate how difficult and emotional the decision is and we're glad your father enjoyed his time with us. Thank you again for writing a review. Thank you.


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Review from Gail H (Niece of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has settled in really well. I was worried after living on his own for so many years since his father died that he would struggle. The staff are very friendly and caring, they all know my uncle and think a lot of him. I’m pleased he is usually in the lounge when I come in and not on his own
in his room. His eyesight is very poor and I don’t think he realises the other residents have problems and doesn’t understand why they come into his room or want to touch him. It is sad he has had to go into a home, but overall I am very happy he is at Parkland and being looked after so well.

Reply from Stephen Arnold, Director at Parkland House

Thank you for writing a review, we really appreciate it. I'm so pleased your uncle is settling in well and hope this continues. Thank you again.


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Review from Cara N (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is quite early days for us. But my mother seems to have settled into Parkland house well. Her new surroundings have been a huge change for her but the constant 24/7 care has helped her relax. And the kindness and compassion of all the staff have made a huge influence on her changed circumstances.
I got as much information about Parkland house beforehand, as I could from lots of different people and am so glad, as the information I gathered helped me make a hard decision. I'm so glad mother is now a resident here. There seem to be activities regularly which is lovely and helps her interact with other people around her.

Reply from Stephen Arnold, Director at Parkland House

Thank you very much for taking the time to write a review. We're really pleased that everything is going well so far. The whole team at Parklands will be delighted to hear the feedback. Thank you again, Stephen.


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Review from Tishy G (Wife of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager was very flexible as I had a difficult situation with home care, I was able to take my husband in and out when things at home were difficult.
The staff were very kind to me as well as my husband. The chef was very kind always trying to give my husband the food he liked and some of the staff
although busy, would pop in and chat with my husband.
I thank them all for helping at a very difficult time from the bottom of my heart.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for the review and I am so pleased we were able to support you both. I will ensure the team read your kind comments.


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Review from Robert B (Husband of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is 92-years-old and has been in residential care at Parkland House for approximately six and a half years; she suffers from long term Vascular Dementia, Muscular Degeneration and Glaucoma and is inconvenient and immobile. The care she receives at Parkland House is first class; the staff are
helpful, caring and courteous. She is always clean and dressed for visits. They also ensure she is helped with eating etc. The accommodation is very good and well maintained.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your response. The Parkland team take great pride in providing exceptional care, so will be delighted to read your review.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Parkland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Parkland House is calculated as follows: ( (87 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parkland House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Edmund

Edmund Courtney

Job Title: Manager

Joined: 2024

We’re delighted to welcome Ed Courtney as our new Manager here at Parkland. He is already building on the excellent care provided to our residents, bringing fresh energy and dedication to the team.


Ed has a collaborative approach and is working closely with staff to strengthen coordination and communication, particularly during daily handovers. He is also looking at embedding the use of tools that will make it easier to stay on top of people’s health needs and respond swiftly when needed.


Frequently Asked Questions about Parkland House

What types of Care is Parkland House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parkland House provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Parkland House have?

There are 50 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Parkland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parkland House to the centre of Exeter?

1.4 mile(s) as the crow flies, distance by road may be significantly further.