Parkland House

Barley Lane, Exeter EX4 1TA
Submit a Review
9.6 49 Reviews
  • Parkland House, Exeter
The Parkland House team work so hard to provide the highest possible standard of care and they are thrilled to be recognised for their work by the CQC, and to be rated ‘outstanding’ in four areas: – caring, responsive, effective and well-led (June 2019).

Parkland House is located close to the city centre on the western outskirts of Exeter. Parkland supports 52 individuals, many of whom live with dementia. The home boasts beautiful lounges with a terrace overlooking the landscaped garden. The gardens feature easy access paths, a greenhouse, raised beds and sensory features throughout.

The staff at the home assist residents with a variety of different activities including massage, gardening, knitting and trips out into the local community to the seaside and local garden centre. The home (outside of the pandemic) also receives regular visits from entertainers, the local donkey sanctuary, and local church groups.

The home has also been accredited by 'the Eden alternative' - a philosophy that ensures that those living in a home do not face loneliness, boredom or sense of helplessness.

Show Parkland House on the Map

Care Provided by Parkland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ed Courtney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Parkland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,750
    • Self-Funded Residential Dementia Care £1,100 – £1,750

  • The fees are for guidance and understanding an individuals needs will help us provide an agreed fee
  • (these prices are only a guideline, please contact Parkland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home look forward to welcoming you. If you wish to see the Home Manager it's recommended to make an appointment


  • Parking

  • Parking is available at Parkland House.


Parkland House Reviews (49)

Total of 49, showing 21-40
9.6

Parkland House has a Review Score of 9.6 (9.592) out of 10, based on 12 reviews in the last 2 years. Over all time Parkland House has 49 reviews.

Overall Experience

  • 38
  • 11
  • 0
  • 0
  • 0

Date Published

49
0
9
12
37

Review from Maria F (Friend of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy at Parklands House Care Home. I cannot answer all ratings, such as activities, I go to her room and do not see what goes on. Treated with dignity, how do I know, I am not always there!
What I observe is very satisfactory and I am happy with most duties they have to do.
The staff
do their best and it is always a pleasant place to visit.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. The team work hard to ensure everyone is well cared for, their dignity maintained and a range of activities to enjoy, should someone wish to join in.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles B (Son of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad have been living at Parkland House since 2017. I have seen them today and I am delighted by the wonderful care they both receive from all the staff. I think the staff is doing a tremendous job, in very difficult circumstances and deliver an exceptional quality of service. Thank you
so much for your care and compassion.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your continued support of Parkland House. It is a privilege for us to be able to care for your parents and I will share your kind words with the incredible team. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia P (Respite Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely experience this has been! As you can see by all my crosses in the excellent columns. When my recuperation time is up, I won't want to leave!

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for a glowing review of Parkland House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Niece of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkland House is a caring and supportive environment. All the staff are well trained, caring and friendly. During the lockdown restrictions, they have done their best to keep residents safe and happy.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your review of Parkland House. Working through a pandemic has been extremely tough but the staff have worked hard and shown their dedication to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Friend of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend has been a resident at Parklands I have experienced nothing but good communication and facilitation of her care and my contact with her in this challenging COVID crisis tinted times. I recognize the staff are under extreme pressure to meet the government regulations and I see how hard
the management are working to honour the needs of all parties involved. I greatly appreciate the work they are doing, they are all clear and kind which is the best we can hope for. Keep up the great work Parklands.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for the review. It has been a tough year keeping up to date with ever-changing guidance but we’ve been committed to continuing to provide exceptional care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, and I can see they care well for my mother. They make an effort to put in activities like baking, singing and ensuring there are books and newspapers as materials and more. They have a good understanding of dementia care, and I have seen so many improvements like silent
buzzers and making room door like front doors.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. We try to continually improve as our knowledge expands, and glad to hear that you see that with the interaction between those that live and work at Parkland House. It is important to us to provide exceptional care, and that helps shape all our decisions and investments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 30 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Parkland House in September 2020 from a previous home. She has dementia. She is well cared for, clean, dressed and all the staff are lovely with her. Unfortunately, she is nearing end of life, but she is still well looked after.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. We will certainly support your mum, you and your family in any way we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia O (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my mother. We were put in Room 1 and it seemed very soulless as there were no pictures or ornaments. Could some plants or flowers be put in there to make it more homely. The reception and testing procedure is excellent and the staff as always were lovely.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for the review of Parkland House. I think you are referring to our visiting room which I agree is void of decorations but this was felt to be the best from an infection prevention point of view. I will look into whether we can make some improvements whilst still maintaining stringent infection prevention measures.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in the home for just over two years. He has been very well looked after and has put on weight since he has been here. The staff are very kind and caring. The home had a great programme of events prior to Covid and hopefully, it will not be long before the entertainment can fully resume.
I would have no hesitation in recommending the home.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your review of Parkland House. We are certainly keen to resume outings and additional entertainment. Although the staff have surprised us with all their entertainment skills!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Nephew of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Always helpful, always smiling and happy. Very hard-working staff.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for the review of Parkland House - we will be sure to share your comments with the staff team who we agree are friendly and hard working.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived at Parkland House since 2017 and have received exemplary care. The staff are kind, compassionate, caring and responsive. They treat their residents as family and share the joy we have when we visit. The house is very clean and maintained with great care - it's always bright and
fresh when we visit. The staff all know my parents really well and go the extra mile to make special days really special. They are very understanding and keep us informed of any concerns they have. They have managed magnificently during the pandemic under extreme strain as we would have predicted. Before the pandemic we used to get lovely photos and just snippets of information to keep us in touch - it would be lovely to start receiving these again when pressures have eased.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for the wonderful review of Parkland House. We thank you and your family for all the support you provide to Parkland House. We have significantly increased our staffing team so will ensure that the photo updates and snippets resume as they really shouldn't have stopped. We look forward to continued celebrations with your parents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W J (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go all out to make sure my mum is cared for. They give help when she needs it but will let her do as much as she can manage herself. It is a happy care home. The carers always have a smile on their faces and nothing is too much trouble for them. I would highly recommend Parkland House.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your glowing review of Parkland House. I agree that the staff are smiling noticed even behind the face masks and are all passionate about supporting those living at Parkland House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was moved to Parkland House during the Covid pandemic therefore my wife and I were unable to visit and get a feel for the place nor meet the staff, as you can imagine this was very unsettling. We relied on telephone conversations to find out how Mum's health was and how she was settling in.
Each time we phoned, we found the staff extremely helpful, most kind and informative. Restricted visits, adhering to Government guidelines, have been handled with empathy. Mum always looks clean and very well cared for. She was recently most unwell, feared to be at the end of her life. We were kept up to date with the situation and our time spent with her on what we thought was going to be our last visit was handled with dignity. We cannot praise the staff of Parkland House enough.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your review. We understand that moving into a care home at any time is a difficult decision and clearly during the pandemic you have put so much trust in our staff team. We are so pleased that our staff have shown their care, compassion to your mum, you and your wife.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare H (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Parkland House since November 2019; she is really well cared for in lovely surroundings by kind and thoughtful staff. The home is very clean, there are activities for her to do, and in the summer she particularly enjoys the garden. She's able to potter about and get involved with lots
of things and I know that she is safe and happy. This last year has been so difficult as we've not been able to visit as normal, but we have kept in touch through video calls, carefully arranged outside visits last summer and now face to face visits with all the safety procedures. This has all been managed well despite the extra time and effort that's required to manage all types of contact and keep residents safe; I was delighted when I could finally hold Mum's hand again earlier this month. I'm so pleased that Mum came to Parkland House, I really can't fault it - Mum is treated with dignity and as an individual with likes and dislikes all catered for. I'm grateful to everyone there.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for your review and for supporting Parkland through the pandemic. We know that visiting has been a constant challenge and I am delighted you are back to holding hands. We are looking forward to warmer weather to enjoy the garden and hope you will be able to do this with your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from U J (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were residents at Parkland House from 2014, and I visited unannounced on a weekly basis. I cannot praise the staff too highly, for their unfailing kindness in their care and the way in which they respect the dignity of each individual. Never once did I see something that could cause concern,
and it was very apparent that just interacting with the residents and giving of their time to them was the most important job. It is incredibly hard to have to relinquish care of loved ones to other people, and not a decision that can be taken lightly, but I know now that in choosing Parklands it was the best I could have done for Mum and Dad.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for such a thoughtful review, which we will share with the staff. We certainly miss your visits as they have been over many years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Knowing my mum was very safe and being looked after so well was a huge comfort to me. Mum had Dementia and the staff were amazing with her.
She passed at the home and the palliative care she received was first class. A wonderful home with great staff. 10/10.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you so much for taking the time to share your positive experience at Parkland House. I will pass on your message to the staff who I know would want to share their condolences on the loss of your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy M (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to let you know how grateful the whole family is for the love and exceptional care shown to my mum.
Mum was a resident there for over five years and although in the last stage of her life she had severe dementia she was always treated with great love and respect.
Mum loved living in
Parkland, being someone who loved her food she was extremely happy as the food is amazing, having actually sampled it myself!
All the staff were so good at looking after Mum, always treating Mum with such kindness and playing her favourite Tom Jones music for her, even when they must have heard Delilah a hundred times or more!
The manager is exceptional, always available for a chat and I would now consider her as a friend.
She runs an amazing team who are always smiling and friendly to residents and visitors. Everything always running smoothly and efficiently.
The CQC rating of Outstanding is well deserved. Thank you Parkland House.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for your kind words which we will share with the staff team. Parkland certainly misses your mum and your visits.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest decision of my life to put my mother into care. However, choosing Parkland House turned out to be my best decision. The warmth, kindness and care shown to residents and visitors alike, from our very first visit, was second to none. The efforts made to include everyone in activities
and special occasions was brilliant. I have lovely memories of Mum singing along on music day and shaking her maracas! As Mum slowly declined, and eventually slept peacefully away, I could never fault their attention to detail.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you for taking the time to write a review and share your kind words about Parkland House. I will share your comments with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Parkland are caring, kind and attentive looking after dementia patients in a friendly, homely way. Knowing your parent is being well cared for is such a relief in a safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice L (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkland House carers were always friendly. Was impressed that the carers knew immediately who I was by name and who I had come to visit. Mum was safe and well cared for which put my mind so much at rest and I could visit Mum as her daughter and not her carer (which I had been for years before she came
to live at Parklands). The home always smelt nice on entering, was welcome and warm. I would recommend Parkland Home to anyone who has to make the difficult decision to place their relative in a care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Parkland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Parkland House is calculated as follows: ( (87 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parkland House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Edmund

Edmund Courtney

Job Title: Manager

Joined: 2024

We’re delighted to welcome Ed Courtney as our new Manager here at Parkland. He is already building on the excellent care provided to our residents, bringing fresh energy and dedication to the team.


Ed has a collaborative approach and is working closely with staff to strengthen coordination and communication, particularly during daily handovers. He is also looking at embedding the use of tools that will make it easier to stay on top of people’s health needs and respond swiftly when needed.