Parkland House

Barley Lane, Exeter EX4 1TA
Submit a Review
9.6 49 Reviews
  • Parkland House, Exeter
The Parkland House team work so hard to provide the highest possible standard of care and they are thrilled to be recognised for their work by the CQC, and to be rated ‘outstanding’ in four areas: – caring, responsive, effective and well-led (June 2019).

Parkland House is located close to the city centre on the western outskirts of Exeter. Parkland supports 52 individuals, many of whom live with dementia. The home boasts beautiful lounges with a terrace overlooking the landscaped garden. The gardens feature easy access paths, a greenhouse, raised beds and sensory features throughout.

The staff at the home assist residents with a variety of different activities including massage, gardening, knitting and trips out into the local community to the seaside and local garden centre. The home (outside of the pandemic) also receives regular visits from entertainers, the local donkey sanctuary, and local church groups.

The home has also been accredited by 'the Eden alternative' - a philosophy that ensures that those living in a home do not face loneliness, boredom or sense of helplessness.

Show Parkland House on the Map

Care Provided by Parkland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ed Courtney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Parkland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,750
    • Self-Funded Residential Dementia Care £1,100 – £1,750

  • The fees are for guidance and understanding an individuals needs will help us provide an agreed fee
  • (these prices are only a guideline, please contact Parkland House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home look forward to welcoming you. If you wish to see the Home Manager it's recommended to make an appointment


  • Parking

  • Parking is available at Parkland House.


Parkland House Reviews (49)

Total of 49, showing 41-49
9.6

Parkland House has a Review Score of 9.6 (9.592) out of 10, based on 12 reviews in the last 2 years. Over all time Parkland House has 49 reviews.

Overall Experience

  • 38
  • 11
  • 0
  • 0
  • 0

Date Published

49
0
9
12
37

Review from K H (Son of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became unable to look after herself just before Christmas and we were so grateful that Parkland House was able to find a place for her at very short notice. She had previously been a resident at Parkland House but with excellent care had recovered enough to be able to go home for 12 months. The
kind and caring staff made her so welcome and she has settled very well. Although this has been a difficult time for our mum and the family we have every confidence in the staff and manager at Parkland House and it's great relief to us to know that she is being so well looked after.

Reply from Louise Arnold, Managing Director at Parkland House

Thank you we were delighted to have your mum return to Parkland House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin S (Son of Resident) published on 12 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an awful day in November 2017 when my dad had to go into a home with his dementia. The help we got from Parkland House made us both feel as if people did care! The management and staff could not do enough to help us through a difficult time. His room was perfect and had access to a wonderful
garden. We can't thank everyone enough as this has allowed us to bring dad home for a period of quality time with his family before it's too late.
Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel V (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well appointed care home with excellent facilities and a great weekly calendar of events that all residents can enjoy. It also serves meals and snacks of a high standard that appeal to even the hardest to please! Perhaps most importantly though the team were so very welcoming to dad. Friendly
and caring in their approach at all times and I felt very confident in entrusting him to their very safe hands.
I wouldn't hesitate in recommending Parkland House to others as the quality of care that I observed was always of the highest quality.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff, very clean, lovely room and garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Husband of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Parklands in October 2015 with Alzheimer's which continues to get worse.
The staff continue to adjust their care to suit her current situation.
It has a calm and content atmosphere and the maximum is done to make the house feel like 'home'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Son of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother spent the last 6 months of her life being cared for by the wonderful staff at Parklands. Her condition was very challenging and I can't thank the staff enough for their love and patience in dealing with her. The level of care was first class and the home, gardens and facilities were first
class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne L (Daughter of Resident) published on 22 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Parkland for eight years. We have never been able to fault the care, love and consideration they showed her, especially in the last week of her life. She passed away peacefully in their care.
Excellent food, hygiene and general ambience. Kind friendly staff always.
We
were so happy with our choice for her.
Beautiful gardens and lovely light airy rooms and communal facilities.
Thank you Parkland, we will always be grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers treated my mother with great tenderness and warmth. For them, it is more than a job, it is a real concern for the well-being of the residents. Recent improvements to the common areas and gardens have created a very nice space for the residents and really without going over the top.
The care at Parklands House is as good as it gets and all the staff are to be commended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was in my view excellent in every way. My mother was treated with dignity at all times by caring and committed staff. Her room was always clean and fresh as was mum herself. The activities were plentiful and greatly enjoyed by all the residents. I could not have asked for more from them - every
query or concern was dealt with on contact. A big thanks to all at 'Parkland House' Exeter, that gave my mother a last few happy years. 'It's just like home here' - So what more can be said to that?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Parkland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Parkland House is calculated as follows: ( (87 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parkland House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Edmund

Edmund Courtney

Job Title: Manager

Joined: 2024

We’re delighted to welcome Ed Courtney as our new Manager here at Parkland. He is already building on the excellent care provided to our residents, bringing fresh energy and dedication to the team.


Ed has a collaborative approach and is working closely with staff to strengthen coordination and communication, particularly during daily handovers. He is also looking at embedding the use of tools that will make it easier to stay on top of people’s health needs and respond swiftly when needed.