Penns Mount

Vicarage Hill, Kingsteignton, Newton Abbot TQ12 3BA
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9.7 18 Reviews
  • Penns Mount, Newton Abbot
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Care Provided by Penns Mount

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Penns Mount Ltd
  • Person in charge
  • Samantha Green (Registered Manager)
  • Admission Criteria
    • 65+ physical disabilities, frail elderly, dementia.
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting for family and friends . All other visits by appointment please. Report to the reception area by the front door.


  • Parking

  • On site parking


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Penns Mount Reviews (18)

9.7

Penns Mount has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years. Over all time Penns Mount has 18 reviews.

Overall Experience

  • 17
  • 1
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Date Published

18
4
8
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10

Review from S W (Daughter-in-law of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law says how pleased she is to have chosen Penns Mount to live in, since she can no longer manage at home. She describes the staff as being very kind and attentive. When I visit I am greeted warmly and made to feel welcome. The food looks good and she says it tastes good too! On my last visit
she enjoyed pizza, followed by fresh strawberries and blueberries in a mint syrup. Any medical problems are dealt with promptly.

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Review from G J (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my sisters are very happy with our mum being at Penns Mount, she seems happy which is great.

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Review from DJ M (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Penns Mount nursing home for two years. During that time, she has thrived. Although her condition is not easy and she is not mobile, the staff have been able to accommodate her needs and personality. They have also managed to bring her into many of the communal activities.
I would not have expected her to join in.
The staff are very friendly towards my mother, and it appears to be the same with all residents. We are blessed to have our mother in this care home! Thanks to all involved!

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Review from Annette S (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Penns Mount several years ago anxious, rebellious and resentful. Over these years my mother has been treated with respect and dedicated care, both physical and social. On my most recent visit I was deeply struck by the change in Mother's demeanour; she is calm, content and even
happy, a first for her.

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Review from G D (Partner of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring, especially since he returned from the hospital, as he needs help feeding and drinking.

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Review from Jane B (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penns Mount is the perfect home for my mother, all staff and management are 100% supportive, kind, caring and dedicated to their clients' needs. Mum can watch the birds and enjoy her bit of garden which she used to enjoy at home. As her daughter, I cannot fault Penns Mount.

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Review from Julie S (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Penns Mount for just over two years. She is happy and settled, and though it took a little time, now considers it her home. The care is excellent, the staff are friendly and efficient. Located within gorgeous gardens and grounds makes visiting enjoyable and the view from Mum's
window, and the surrounding green space have a positive effect on her well-being also.
Choosing a care home for Mum was such an agonising decision, but as a family, we are confident and very happy with our choice.

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Review from S H (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my mother is well cared for at Penns Mount, the staff are kind, friendly and welcoming. They accommodate individuals' requests to ensure personalised care. The food is of a high quality with a varied menu. The team appears to have a good relationship with the GP care home service and are vigilant
to review any changes in health. There are daily activities which are well-planned and varied. My mum very much enjoys the musicians. The staff work very hard, they always appear to be happy. My brother and I are very grateful for the care received by our Mum as she comes to the end of her life, she is safe and has all her needs met and more. Thank you.

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Review from V R (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well looked after by the excellent staff. She is happy, content and comfortable. The home is always clean, warm and welcoming.

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Review from Jane W (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since October 2019. She has dementia and is at risk of falling. The staff are caring, friendly and respectful. They are cheerful, always willing to help and offer assistance when required. Mum herself says the atmosphere is lovely, the food is really good and the staff
caring. She says 'it is a very good group here'. I find everyone very helpful, quick to understand my mum's needs and I know she is in safe hands. When she has needed extra medical help the staff have been really quick to respond, not only getting her help but keeping me informed. The activities provided are varied and interesting. We would definitely recommend the Home to others.

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Review from Katrina C (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and the owners of the home are caring and supportive of my father. He has dementia and is unable to support his body weight. They are constantly checking him and attending to all his needs both day and night. They treat him with dignity and compassion. The home is kept clean and my father's
room is cleaned often. His bedding and clothing is changed more or less once a day. The room and home smell pleasant and the food is well balanced and cooked beautifully. The care home is run as much as possible to be a home from home. Staff turnover seems very low, signifying satisfaction.

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Review from B D (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and fresh.
The staff are always caring and attentive.
The rooms are well kept.
The food is good with plenty of choice with special diets/requirements always accommodated.

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Review from John B (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in one other retirement home before this one. I am highly impressed by every aspect of this home. It is managed well and every single member of staff I have dealt with has been thoroughly professional in every way. The food which my mother receives always looks nutritionally good
and enticing. I am so pleased with the Relatives Gateway system and use it regularly even though I live quite near to the home. It is no surprise to me that Penns Mount has won an award in the Top 20 homes in the South West. You are doing a fantastic job - thank you so much for everything you have done for our family.

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Review from June C (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Penns Mount since February this year 2018, it's a wonderful care home and the staff are so friendly and caring. My husband is very happy there. The staff are all caring to visitors and cannot ask for a nicer place for my husband to be in.

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Review from Nichola J (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Penns Mount for almost 2 years now. He has Vascular Dementia and the staff have been kind and understanding to him. He is well cared for, both physically and emotionally and feels he is with family.
Residents are treated with respect and kindness and they are treated like people
who matter. The home is always clean and fresh. The food is varied, fresh, nutritious and well cooked. The staff are cheerful and friendly and work hard to provide quality care. There are appropriate and fun activities every day and birthdays are remembered and celebrated.
Any concerns are immediately addressed and staff have approached us with ideas of how to make dad's life more comfortable. We are happy to have him in such safe and comfortable hands.

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Review from Diane W (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and friendly staff. All staff very approachable and down to earth. Meals are always appetising and always a choice. Staff are quick to respond efficiently to all everyday emergencies and have shown lots of compassion when Mum has had UTI incidents. We are really happy to say that Mum settled
in quickly and is enjoying living here. As a sole carer I am very relieved to have found somewhere so caring and feel comfortable about visiting whenever I like and having quality people looking after my lovely Mum. It was a really good find. Thank you to all of the staff at Penns Mount.

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Review from J S (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday I attended an afternoon tea party for the residents and guests at Penns Mount Care Home.
It was laid out in the garden with a singer, who encouraged residents to join in, which they loved.
We were served a wonderful afternoon tea and a very refreshing fruit drink.
It was a really warm
day and the atmosphere was warm and welcoming.
A really touching afternoon and all the staff made it special.
Thank you to them all.

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Review from Terry B (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was unable to look after herself. Now she is very happy, my sister and I visit on a regular basis and we are more than happy with the excellent treatment she is receiving. Thank you.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Penns Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Penns Mount is calculated as follows: ( (80 Excellents x 5) + (14 Goods x 4) ) ÷ 94 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Penns Mount is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Penns Mount

What types of Care is Penns Mount registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penns Mount provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Penns Mount have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Penns Mount?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penns Mount to the centre of Newton Abbot?

1.5 mile(s) as the crow flies, distance by road may be significantly further.