Puddavine Court

Ashburton Road, Dartington, Totnes TQ9 6EU
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8.1 41 Reviews
  • Puddavine Court, Totnes
Puddavine Court offers scenic and historic surroundings, within which clients with a wide range of personal needs can receive quality and tailored residential care.

All of the home's rooms are en-suite and the interior is designed to help individuals with mobility issues to get around and enjoy all the accommodation has to offer, including the grounds and the conservatory.

There are many outings and activities organised as part of the service, while the care provider is dedicated to the support of a nutritious diet and positive social atmosphere.

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Care Provided by Puddavine Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sue Hill (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Puddavine Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,350
    • Self-Funded Residential Dementia Care £950 – £1,350
    • RESPITE Self-Funded Residential Care £950 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,350

  • Fees are determined by the persons care needs and room choice
  • (these prices are only a guideline, please contact Puddavine Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No current restrictions on visiting


  • Parking

  • Plenty of on site parking and it is all on the level


Puddavine Court Reviews (41)

Total of 41, showing 1-20
8.1

Puddavine Court has a Review Score of 8.1 (8.124) out of 10, based on 5 reviews in the last 2 years. Over all time Puddavine Court has 41 reviews.

Overall Experience

  • 30
  • 8
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  • 2

Date Published

41
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Review from J H (Friend of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very courteous to visitors. My friend was freshly showered today, a hair wash. Lovely flowery garden. Christian faith respected, the home was started by a Christian mother of two leaving disabled children. I supported both of them. Attended funerals. May rooms meet in esp sensory rooms respected
me sure with the residents.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to review us. It is always a pleasure for us to know that we have helped our residents, their families and their friends to feel at home and welcome. Best wishes, the team at Puddavine Court


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Review from Sarah C (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Puddavine for 5 happy years despite her deteriorating health and the intervening of the Covid years which was handled exceptionally well at the time.
We were always made to feel so welcome, it really was like being part of an extended family.
Also being able to take Mum out
was such a blessing, this was made possible by the support and guidance of the staff who always helped to do this with good humour and kindness.
Puddavine exceeded my expectations in many ways but particularly the standard of cleanliness, the cleaning team are amazing and such a lovely friendly bunch, Mum loved to chat to them as they went about their duties.
There is a lovely visitors room with tea and coffee and the well kept garden was also a place Mum loved, we often joked we didn't need a membership for protected sites!
The friendly smiles and kind words from the staff always made such a difference to Mum's world and ours.
Puddavine really did feel like home, not a Home.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you so much for the lovely review, your feedback is so important to the team and the continuous improvement of our home. It was an absolute pleasure to provide the care and support to such a lovely lady. Your mother was well-loved by all and is very sadly missed.Best wishes, the team at Puddavine Court


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Review from S P (Partner of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could give no stars I would. Accommodation is not fit for purpose for a disabled person. No disabled bathroom, no room for a wheelchair or walking frame. Torn blinds on the windows, etc. Clothes went missing. Buzzer not responded to in a timely manner even when lying on the floor after a fall.
The overall facilities are worn and in need of refurbishment. All staff with the exception of two self-important members, tried their best but you cannot overlook the poor accommodation and facilities. Had I not been so ill, I would not have left my partner there - simply shocking.

Reply from Nikki Rogers, Owner at Puddavine Court

We are sorry that the complainant felt the need to write such a review. We have worked tirelessly with herself and her partner, who was the resident at the home, to facilitate, what was a respite care stay, asked for at very short notice. We accepted the lady's written complaint on leaving the home and responded accordingly. We recognise that everyone has a right to state how they found the care home, however we did try to facilitate the gentleman's stay to the best of our ability and have already written back to this lady with our thoughts and apologies. The home has been recently refurbished and has a team of maintenance personnel on site with an on-going maintenance programme. We can only say that no other review has ever been so critical.


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Review from Calvin M (Son-in-law of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to share my wonderful experience of this care home. The staff are so client-centred and they ensured that my father-in-law was cared for, not just physically, but emotionally too.
I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated the
level of the care given.
I was so impressed with the warmth the staff showed my father-in-law and it didn’t stop there, they were very kind and caring to all my father-in-law’s family.
They always made us feel welcomed when we visited and made us cups of tea and always offered us meals during mealtimes.
I work for the NHS and often worked late, they always made me feel welcomed when I turned up after 6:00 pm or early in the morning to see my father-in-law.
I just want to thank the staff and their managers for giving both my father-in-law and his family, a good experience of him being in a care home.
I will speak of my father-in-law’s experience there with fond memories.

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Review from Pam M (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to let you know how well the staff at the care home cared for my late father. They were fantastic. He was there for nearly five years. Towards the end of his life in July, the nurses and manager were so great and caring. They couldn’t do enough to make his last days as comfortable as possible.
I would highly rate this care home to others who are thinking of care for their parents.

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Review from Collette s (Friend of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, efficient and helpful. I visit weekly and it's a pleasant atmosphere each time. They attend to residents that call them in a friendly manner. It's lovely that there is music playing in the lounge and it's always clean.
Never smells of wee. Experienced that in the past when working
for a pharmacy and it's never overheated in Puddavine.

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Review from S P (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at this care home for just over three years and Mum really enjoyed her stay there. The staff always go above and beyond what they have to do, they are all so kind and caring. During Mum's end-of-life care for her last ten days, I would never be able to describe all the lengths
they went to, to ensure Mum was in a comfortable and loving environment. Their kindness and attention were faultless and they made us so welcome on our visits. I would not hesitate to recommend this care home to anyone if you want safety, love and caring for your loved ones, this is where I would place them.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your kind words, your mother was a pleasure to look after and will be sadly missed by us all. We always try to do our best to ensure our families and our residents have the quality care and time they deserve throughout their stay with us especially when they are at the end of their life.
Best wishes, the team at Puddavine Court


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Review from Alix R (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy here for 4 years. The staff are very caring and always do their best. My mother has a lovely room overlooking the tree and garden at the front. It is light sunny and always kept clean. The WiFi being somewhat erratic is a very small issue and sometimes clothes shrink or get lost
in the wash. But the food is pretty good and Mum seems healthy and well cared for. It is peaceful and restful. My mother and father-in-law were also residents here and we had the three of them here until they died. They do provide activities, quizzes and singing for those that like this. My mother is not terribly interested though. The staff have been brilliant during the Covid pandemic keeping everyone safe and happy and it can’t have been easy. Now I can visit again indoors and hold Mum's hand again, I am very happy.

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Review from Daniel J (Friend of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like a write a review. One of my close relatives is staying within Puddavine Court. When I’ve been able to speak to her she has always told me about a certain night staff carer. She sings his praises every time I speak to her for his kindness and patience. I would just like to personally
say thank you. During Covid-19 it has been very hard to know if my family and friends are safe, this gives me the reassurance I needed. So please thank him for his hard work. It isn’t going unnoticed.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for the lovely review. We appreciate that the last year has been extremely difficult for our relatives wondering if their loved one is being cared for and is happy. The visiting restrictions have been hard on us all. We are pleased that your relative has been shown the kindness and patience that she deserves whilst being in our care and of course we have let the named carer know. We look forward to welcoming our families back as further restrictions are reduced and getting back to some sort of normality that our residents deserve.


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Review from Erika D (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Puddavine last summer. She had recently been widowed and was grieving her husband.
The staff have been sympathetic and caring, helping her to settle in her new home with some of her own furniture and paintings around her. It is lovely to have her so near to me, and even though
visiting is currently restricted, I know that she is well cared for. My mum is very bright and alert, and she very much enjoys the stimulation provided by the quiz sessions. The Wi-Fi provision is the only snag as my mum likes to use her iPad a lot, although I am hoping we can remedy this at some point.
Thank you for all the precautions and care you are all taking.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your review. The staff appreciate your generous feedback in knowing that what they are doing is recognised by families and how much you trust us with your loved ones and it is lovely to hear that mum is happy and settled. It is a pleasure to be a part of this team, especially during these unprecedented times. We apologise for the Wi-Fi situation and we will hopefully get this resolved as quickly as possible so that mum can start to enjoy her life fully in the home. Kind regards


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Review from Sarah O (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Puddavine Court for 2.5 years now. She has received excellent care. The staff are always friendly and helpful and they have done brilliantly through the pandemic, remaining calm and facilitating Covid-safe visits for their residents.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your lovely review. We are pleased to look after your mother and our residents through these strange times. We all miss the visitors in the home but we look forward to welcoming you and other relatives back in over Christmas.


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Review from David L (Husband of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered a stroke in 2018, deteriorated and has been at Puddavine Court as a resident since February 2020. She has now got worse and recently had to move to a nursing home. Both she and I are going to miss the wonderful staff and the exceptional care that she received. If anybody reading this
has a relative going into the home, try not to worry, all the staff from top to bottom really care for the residents. On behalf of my wife and myself I would like to thank them for the treatment she has received. Thank you all.

Reply from Nikki Rogers, Owner at Puddavine Court

Thank you from all of us at Puddavine Court for your lovely positive review of the home. We are so pleased to have been a positive part of your journey and we have enjoyed looking after your wife and getting to know you both and we all hope that the next chapter of care is as positive an experience as ours. We will miss you both too. Best wishes, all at Puddavine Court.


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Review from Jonathan E (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a spell in hospital, my father was placed into the care of Puddavine Court under the intermediate care scheme, with a view to getting him back home, but unfortunately, it became clear to all concerned, that my father was unable to return home and be safe in his home environment, so now he finds
himself a permanent resident, he is now settling in well.
The environment that all the residents are in is exceptional. I find the staff at Puddavine Court very helpful, compassionate and friendly, like one big family.
I love visiting the home not only to see my Dad but I also like to have a chat with all the other residents and staff and I feel that this type of environment is lovely for everyone. It is nice to see that there is currently an effort to help expand the minds and thinking power of the residents with quiz afternoons and it also great that visitors are encouraged to join in also.
Keep up the good work Puddavine.

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Review from Johanna M (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious operation, I arranged for my mum to stay for a couple of weeks at Puddavine Court for respite care. She was supported in her recovery with vigilance and warmth by each member of staff. I felt able to breathe knowing that my mum was safe and so genuinely cared for. Staff were in regular
contact with me, reassuring me about my mum. I visited every day and really felt part of a huge family!

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Review from Paul T (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff gave my father a very warm welcome on the occasion of his arrival and have cared for him in a warm and person-centred manner. The staff are pro-active, friendly and provide a safe and supported environment.

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Review from Jean D (Resident) assisted by family/friend published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No one likes to leave their own home.
Sometimes, it becomes necessary due to care needs. I have settled here well and have adapted to life here. The staff are very caring and I try not to bother them unless I need to. They always help me.

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Review from Doreen C (Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant, helpful and kind. My stay in Puddavine was much more agreeable than I had imagined it would be and I think the staff are wonderful. I have one complaint and that is the bedding. I found myself lying on just the rubber mattress, the under sheet having worked loose, which
was most uncomfortable and unpleasant. On the whole, well-done Puddavine.

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Review from Pauline C (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay at Puddavine was short, simply because she had reached the end of her life. The staff could not have been more caring, attentive or sensitive. Puddavine is clean, bright and well kept and there is a very peaceful atmosphere. I would certainly recommend it to anyone needing somewhere personal
and professional.

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Review from Russell H (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides a safe and comfortable residence for my father. All of the staff are friendly, kind and caring. The food is good and varied. The home provides for all of my father's needs in a homely environment. I very much doubt a better care home could be found!

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Review from Andrew G (Son of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was taken into the care home, suffering from dementia, when the directors of the company that runs the care home stated: "we, as a company, do not consider ourselves specialists in providing dementia/mental health care". This seems a little odd. This is like getting in a taxi to find the taxi,
although advertises to be so isn't a taxi at all and is a private car, but, they still take your money. So beware. If you are considering putting someone in care with Dementia do not go to this company. My mum is left to wander in ever more agitative states and the only recourse is to drug her up.

Reply from Nikki Rogers, Owner at Puddavine Court

We are sorry that the person that wrote this review feels this way about the care his mother received. We do provide care to people with dementia but sometimes the needs of a person with any type of dementia can alter quickly and without warning. We do involve other professionals when this happens as was the case here. We have to consider whether or not we can meet the specialist needs that can arise from some advanced dementias. We do our best to do so but where behaviours require specialist care we recognise that these needs can be better provided for in a more specialist unit that caters mainly for people with similar conditions as we also have to consider the impact that one person’s specific behaviour can have on other residents as we have a duty of care to all in our home. We do recognise that any decision such as this is always a difficult and emotive one for all parties but we do feel that we did all we could to facilitate the resident whist she was in our care in all areas including treating her with dignity, inviting her to join in the daily activities and we personally feel that our facilities and management are in good order as can be evidenced by others written comments.


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Current Review Score: 8.1 (8.124)

Overview of Review Score

The Review Score of 8.1 (8.124) out of 10 for Puddavine Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Puddavine Court is calculated as follows: ( (38 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 59 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.819 Points relating to the number of positive Reviews for Puddavine Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 4 Positive Reviews ÷ 9 = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Sue

Sue

Job Title: Registered Manager

Joined: 2021

For the last 25 years I've been a Registered Care Manager, 14 of which, with the Devon Care Group. I have worked at 4 DCG homes, ranging from a small 24 bedded home a nursing home and now to one of the bigger homes with 45 beds. I have gained a lot of experience over this time and understand the importance of having a caring and strong team. I like to work with young carers to bring the future managers through so good care continues and to show how rewarding the job is. I've always been passionate about people being cared for in a way that brings out the best in them.


Beth

Beth

Job Title: Deputy Manager

Joined: 2022

I am currently returning to my role as Deputy Manager at Puddavine court, as I have been off on maternity leave since March 2024. I have been working as Deputy Manager at Puddavine for the last 2 years. I am 29 years young and have over 10 years of experience working within the residential care setting. I actually started my career as a carer within Devon Care Group all those years ago and I haven’t looked back since! I have always had a passion for caring and making a positive difference in people’s lives.


Jacinta (JC)

Jacinta (JC)

Job Title: Deputy Manager / Senior HCA

Joined: 2020

I have been a Senior carer for a few years now. I love running my shift to the best of my capabilities, but it is made all that much easier with the good team of carers we have. There are many aspects to our roles, but Palliative Care is something that I am passionate about and feel that it is a real privilege to care for someone at this time of their lives. It is lovely to be able to pass down knowledge gained along my way to the team that share this interest also. Away from work I am kept busy with my pets and family members, I like to relax with a good book or gardening weather permitting!


Frequently Asked Questions about Puddavine Court

What types of Care is Puddavine Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Puddavine Court provide?

Palliative Care, Day Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Puddavine Court have?

There are 43 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Puddavine Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Puddavine Court to the centre of Totnes?

0.9 mile(s) as the crow flies, distance by road may be significantly further.