The Red House

Clonway, Yelverton PL20 6EG
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20 Reviews
  • The Red House, Yelverton
Experienced in many forms of care, The Red House employs a hard-working team who take a friendly approach to the lives of residents, adhering to personalised methods in order to achieve positive results.

Alongside skilled care, The Red House has a number of additional features to support its flexible approach to its residents, including a beauty therapy and hairdressing salon, and a counselling service. The home has it's own minibus.

A holistic approach to care has been developed to achieve quality of life.

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Care Provided by The Red House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sarah Clegg (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for The Red House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,155 – £1,365
    • Self-Funded Residential Dementia Care £1,155 – £1,365
    • RESPITE Self-Funded Residential Care £1,155 – £1,365
    • RESPITE Self-Funded Residential Dementia Care £1,155 – £1,365

  • Fee dependent on room choice and care needs
  • (these prices are only a guideline, please contact The Red House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting generally unrestricted


  • Parking

  • Parking onsite


The Red House Reviews (20)

Over all time The Red House has 20 reviews.

Overall Experience

  • 16
  • 4
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Review from Shirley B (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere as soon as you walk in the door - feels like "home" straightaway. Care very good - nothing is too much trouble! Staff very friendly and obliging. Rooms very comfortable, (although mine does not get Wi-Fi and I have to go downstairs to use the internet, but I understand this
will be rectified sometime in the future). Very clean and facilities very good. Various activities - no danger of getting bored.

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Review from Megan D (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Red House has met all expectations without exception. It has always had a well-respected reputation, and I can confirm that my mother is very happy here.

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Review from Diana M (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy that my father has such a beautiful room with great views, in a lovely location. Very attentive staff. The minibus is a great addition and can take him to hospital appointments. The home appears progressive, allowing my father a virtual assistant technology device in his room and a coffee
making machine. All in all, we feel that during the current pandemic, the home is performing excellently.

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Review from J B (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a wonderful respite stay at The Red House. The staff were so attentive and nothing was too much trouble. They were always happy and helpful. The meals and food, in general, were delicious and cooked on the premises. I wouldn't hesitate to recommend anyone to stay here. Thank you, it was much
appreciated knowing that mum was in such good hands.

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Review from Stewart S (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and support is excellent. I would have no hesitation in recommending it.

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Review from C M (Friend of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and manager.

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Review from S Q (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recognising that she was in the early stages of dementia my mother chose to give up living alone in her bungalow. The Red House has been the perfect solution for my mother's needs. The en-suite room is ideal for making her feel comfortable. Even before lockdown, it was very clear that everything about
the Red House particularly the staff is dedicated to putting the resident's needs and requirements first. It is always a joy to visit my mother as I' always made very welcome and it is clear that my mother is contented.

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Review from C D (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I have had to meet outdoors on the last few occasions due to the Covid-19 outbreak. We were still made to feel comfortable and the staff were on hand if we needed anything. I have nothing but praise for the way the home manager reacted to the Covid-19 outbreak. Her swift and decisive action
has ensured the home has stayed Covid-19 safe.

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Review from F A (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely peaceful care home with very happy residents. The manager and staff are so professional and caring. They have gone beyond during this period of isolation to ensure all the residents are kept motivated and entertained. My mother says she felt at home here from her very first day.

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Review from Kim D (Granddaughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandfather recently and was very pleased with the measures in place during the pandemic. We were able to see him outdoors with a 2-meter distance. The staff are always friendly, and the residents seem well looked after.
I asked my grandfather how he felt there, and he said he was very
happy with the care, and that he was fed well! They go out of their way to make them feel special on birthdays and occasions too.
He also spoke of the lovely views which can be enjoyed. I would recommend it to others as I have only ever heard good things about it.

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Review from Claire H (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear Mum has been at The Red House for a couple of years, and it is the only place where she has settled, felt safe and well cared for, and Mum tried several other homes but never settled. It is a small residential home that feels like a normal home. I don’t live locally, so it is so reassuring to
know that Mum is well cared for and the manager is so kind and approachable. She was able to work Mum out from the outset, which is why Mum is getting the care that works for her, which is such a huge relief. The staff work extremely hard to make the experience of the residents a happy one.

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Review from J S (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at another care home before this, which was terrible, so we looked at Red House; it was perfect. Very friendly and welcoming, the staff are lovely, and I truly believe my dad would not be around now, if not for the care and support he gets from everyone at Red House. He is extremely comfortable
and well looked after. I would not hesitate in recommending Red House to anyone.

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Review from S A (Granddaughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely homely atmosphere and all residents treated as individuals.
Good range of entertainment and activities provided. Friendly and approachable staff who have provided amazing care during the Covid-19 crisis. My grandmother can have some challenging behaviour at times and they always seem to manager
her with patience and care.

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Review from Tanya C (Friend of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for the tremendously hard work they put in for the care of the residents at The Red House, they provide excellent activities to help stimulate the residents and go above and beyond to keep the residents entertained. I know it's been a difficult time for all with the Coronavirus,
but they have kept everyone safe and well and their system for allowing visitors outside with 2 metres distancing to see the residents has been fantastic, which I am sure they have all needed. Can't praise the staff enough for their care and attention.

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Review from Maureen L (Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service User over a period of two years. Very satisfied with service indeed. Excellent manager and staff. Well run by owners.

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Review from P J (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a highly protective daughter, delighted with the Red House who take great care of my Mum. They're thoughtful, gentle, considerate and kind. Humour abounds! The Red House isn't like a retirement home but a family home - all welcomed/cared for in relation to their needs. Even me! When I first visited
I noted the absence of malodorous challenges which can abound in care homes. The cleaners are great - keeping it smelling fresh. That really matters to family. Whatever they do, staff take their care role seriously: the lovely cleaners, amazing chefs, able handyman/gardener and the wonderful carers and activities staff - all fab, thoughtful, giving and caring. I can't thank them enough. It's largely down to the professional manager who's to be credited for what happens there. Thank you all. I can't comment about night-time security because I'm not there but am aware of the staff's attitude to safety and security so am reassured my Mum's in a safe and secure environment.

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Review from Eric B (Son of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my initial visit to Red House, I was struck by the absence of the usual 'care home odours' - it was clean and welcoming. The manager is 'hands on', approachable and responsive to concerns.
Staff are caring, kind and give the impression that nothing is too much trouble.
I would class myself as an
over protective relative but have no hesitation in recommending Red House Care Home.

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Review from Jenny D (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well and all the staff could not have been more kind and helpful.
The atmosphere is relaxed and there is a feeling of space.
Residents are treated with respect and are always free to choose what they want to do.
The food is excellent.

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Review from Sarah C (Daughter of Resident) published on 28 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, welcoming, homely place with possibly the best view in Britain! my mum is now very dependant on the staff and no longer able to clearly communicate. They treat her with such dignity and even seem to know what she wants or is trying to say.
Residents enjoy lovely home cooking, innovative
activities and trips.
Staff are approachable, caring and flexible. The manager is truly wonderful.

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Review from Hilary (Daughter of Resident) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother spent nearly 3 happy years at the Red House. At all times she was treated with care and compassion. The staff are wonderful and do their best to encourage residents involvement in the home's many activities. My mother needed a lot of support following a stroke and I cannot fault the care she
was shown. The staff were always friendly and welcoming to visitors, nothing was too much trouble. And finally when she died they showed extraordinary kindness and understanding to me.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about The Red House

What types of Care is The Red House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Red House provide?

Day Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Red House have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Red House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Red House to the centre of Yelverton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.