Rest Haven CIO

15 Gussiford Lane, Exmouth EX8 2SD
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9.9 25 Reviews
  • Rest Haven CIO, Exmouth
Rest Haven Charitable Home is situated in a residential area in Exmouth. Boasting great views and in close proximity to local amenities, the home offers home-from-home residential care.

Inside the home, there are 34 bedrooms, many offering en suite facilities. Residents are encouraged to bring along their own furnishings to help them settle in and make their rooms their own. There are spacious living areas located across the home as well as a garden space for residents to enjoy too.

The team of care professionals work hard to provide high quality care to all residents, not only meeting their health needs but also striving to improve their wellbeing, encouraging them to socialise and take part in the activities regularly arranged.

There is a large car park at the front of the home and visitors are always welcome.

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Care Provided by Rest Haven CIO

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rest Haven
  • Person in charge
  • Tracy Denny (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Rest Haven CIO

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,139 – £1,800
    • Self-Funded Residential Dementia Care £1,139 – £1,800
    • RESPITE Self-Funded Residential Care £1,139 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,139 – £1,800

  • All fees are dependent on care needs, a full assessment is required before fee is agreed.
  • (these prices are only a guideline, please contact Rest Haven CIO to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No strict visiting times, all relatives are welcome at any time. Just press the call bell and wait for assistance.


  • Parking

  • Private car park for you to use.


Rest Haven CIO Reviews (25)

Total of 25, showing 1-20
9.9

Rest Haven CIO has a Review Score of 9.9 (9.917) out of 10, based on 16 reviews in the last 2 years. Over all time Rest Haven CIO has 25 reviews.

Overall Experience

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Review from Maria P (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot emphasise enough the care that Resthaven gives, not only to my mother but to me as well. Mum is always clean and comfortable. She has Alzheimer's and vascular dementia.
Some days when I visit it can be really hard. Mum hasn't a clue who I am and I understand why. Sometimes the disease makes
Mum angry and lashing out. I struggle with this but the staff are always on hand with sympathy and care.
They also understand my health issues so no judgment if I don't visit as often as I should.
Just so happy she is there. They are a godsend.

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Review from Carole C (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Resthaven for over 2 years now. The care given is excellent and all the staff are always cheerful and create a great atmosphere for the residents. There are daily activities for the residents which greatly help in both body and mind. As a visitor, you are always made to feel welcome.
I would highly recommend Resthaven to anyone looking for a care home for their loved ones.

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Review from S B (Daughter-in-law of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law joined Resthaven in January 2024 she loves it there! She is being well cared for and we as a family have peace of mind.
The staff are all kind and friendly and very helpful. The ladies that look after the residents' activities are absolutely wonderful and so much fun!

Reply from Donna Gillard, Administrator at Rest Haven CIO

Thankyou for your kind words, We are very pleased to hear that Mum is so happy here at Rest Haven.


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Review from S P (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rest Haven is a wonderful home where such thought and attention are paid to residents. I usually sit with other residents when I visit my mum and the staff are unfailingly kind and respectful to the residents. The number of smaller day rooms means that only those who actually want to watch television
are subjected to it. The food looks delicious and I can confirm that the warm-out-of-oven cake was scrumptious!

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Review from Lucy H (Granddaughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rest Haven has been outstanding with their hands-on care and genuine kindness to the residents, my nan is incredibly happy since becoming a permanent resident in January this year. Two members of staff in particular are fabulous and really get the residents involved in activities. All the staff are
amazing and we really can’t thank them enough for all they do.

Reply from Donna Gillard, Administrator at Rest Haven CIO

Thank you Lucy for your kind comments, it's lovely to hear that Nan is so happy here at Rest Haven.


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Review from K R (Friend of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. The staff are very caring and welcoming. Residents are cared for with dignity. They have lots of activities and are not left without stimulation. The food is very good and caters for all diets and tastes.
It is very welcoming to visitors and there are well-organised events
put on regularly.

Reply from Donna Gillard, Administrator at Rest Haven CIO

It's so nice to hear that you are happy and enjoy your visits. Thank you very much for your kind words.


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Review from D B (Friend of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend at Rest Haven. Staff are very kind, friendly and helpful.

Reply from Donna Gillard, Administrator at Rest Haven CIO

Thank you for your kind comments. We really appreciate the feedback.


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Review from J E (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to have a review about an extra special day at Rest Haven where we celebrated our mum's 103rd birthday. Rest Haven gave Mum a really memorable day which included a special lunch of her choice with all residents, staff and family members in the dining room that has been decorated with personalised
banners and balloons, birthday cake and a bouquet of flowers. After lunch we moved to a private room for more family members again banners and balloons here. Here we had the lovely cake and were served a choice of hot/cold/alcoholic drinks. Rest Haven made sure we had everything we needed. We cannot thank or praise them enough for a lovely day. In an already caring environment, thank you, everyone.

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Review from Janette B (Friend of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my 90-year-old mum to visit her life-long friend. The home felt very cosy and homely. Christmas decorations were going up. We were treated in a friendly manner and taken to our friend. The residents were being involved in decorating the tree, we were invited to join in. It was a really family
atmosphere.
Really impressed with the dignity and respect the residents were shown - the banter between the staff and residents and the whole ambience.
Keep up the good work Rest Haven.

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Review from J F (Wife of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends Rest Haven for day care twice a week. The staff are always welcoming and there is a lovely caring feeling about the place. My husband always comes out with a smile on his face, which says a lot.

Reply from Tracy Denny, Registered Manager at Rest Haven CIO

It is such a pleasure to be able to support both yourself and your husband, we love having him with us, and his contribution to the day is valid. It also goes without saying it has been a pleasure to get to know you both, you are a lovely couple.


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Review from Richard B (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After mounting a sterling last-ditch defence in his bungalow, we were eventually obliged to concede defeat to his advancing dementia and move my father into a care home in June 2022 at the age of ninety-four. Fiercely independent throughout his life, he was initially a reluctant resident of Rest Haven,
but the combination of kind, supportive staff and regular meals in a style to his liking gradually won my father around, enabling him to live out the remaining eleven months of his life in reasonable comfort and as much contentment as he remained capable of achieving. Communal areas have been organised thoughtfully to allow a positive ambience and communal activities are pursued with admirable conviction. Rest Haven encompasses several vintage houses, so personal rooms inevitably differ in size and aspect; my father's was small, but with the compensation of relative quietness. Overall, I found nothing to seriously criticise and much to admire. I am grateful that my father ended his days there.

Reply from Tracy Denny, Registered Manager at Rest Haven CIO

It was a pleasure to look after you father, he was a delight and greatly loved by all of us here at Resthaven. Thank you for your kind words, I will ensure the staff get your feedback.


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Review from Sue T (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum and dad moved to Rest Haven CIO Care Home about a year ago, following the warm and professional staff who had moved from their previous home to take roles in Rest Haven. The transition was seamless and we were given great advice along the way. I wish you could have seen Mum and Dad's faces when
they saw the people they'd become so attached to step out to greet them in their new home!
The home itself is light and airy, has great views, beautifully kept gardens and a large, accessible outdoor space.
All of the staff, whatever their role, are very friendly and approachable. It's part of the culture that Rest Haven should be one big community - all are welcome and included. When you visit, you can choose the best for you and your relative - one-to-ones or take part in activities with your folks or join in on trips and events. And, as things have changed with our parents' health, we've received great advice on the best way forward; we're not made of steel either! We highly recommend it.

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Review from Andrew P (Nephew of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Rest Haven recently and is very happy there. The home is in a great location in Exmouth, and her room has views of the town and estuary. She is very well cared for and seems to enjoy a full programme of activities and good social interaction. The staff are caring and supportive and
have clearly formed a close bond with my aunt. The manager was very welcoming and gave me a full account of life at Rest Haven. There is an ongoing programme of refurbishment, which will be to the benefit of residents and care staff.

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Review from Christopher W (Regular Volunteer) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the privilege of being involved with Rest Haven for COVID 12 months or so. Previously, I had volunteered with talks and presentations at another care home which also employed many of those who moved to take employment in this current setting. At all times I have been welcomed in with open
arms. There is nothing negative I have seen or can say about the quality of care/food activities or anything else provided by this establishment. Superb!

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Review from June H (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum and dad both came to stay at Rest Haven at the same time. They both had very different needs and the staff delivered excellent care. The atmosphere is very homely and relaxed. Plenty of activities going on, which Mum really enjoyed and kept her motivated. Staff were excellent, management team
and senior care staff professional and supportive to our and mum and dad's needs. Christmas decorations out of this world! We would highly recommend Rest Haven.

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Review from Toby M (Cousin of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my cousin in Rest Haven on four occasions in the last year or so. Each visit has been an extremely positive experience. The home is clearly being brilliantly managed, the staff are all so kind, helpful and caring. There is a wonderful atmosphere, it is so evidently a place of love and
compassion. The staff feel valued and supported, and the residents feel cherished and cared for. I worked for 20 years as a district nurse and visited many different homes, but Rest Haven is, I am sure, the best I ever came across.

Reply from Tracy Denny, Registered Manager at Rest Haven CIO

We all enjoy your visits to Rest Haven, and they defiantly have a positive impact. You are always very fun to be around and complimentary of the hard work that the staff put into making each day as special as they can.
Thank you so much for your kind comments, these reviews really lift on spirits.


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Review from T K (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. All the staff are kind and helpful. They are very accommodating with visits. They have lots of activities for the residents to keep them occupied.

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Review from Joy W (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always pleasant to visit Rest Haven. The staff are very friendly and welcoming and the atmosphere is upbeat and happy. I feel reassured that my dear friend is well cared for and, whilst sad about his failing health, feel glad that he is looked after in such a homely place by lots of lovely people.

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Review from Carole W (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The outing for tea and cake was excellent. The residents thoroughly enjoyed themselves. The staff were excellent and the outing was well thought of.

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Review from Michael P (Friend of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is 96 and has been here since October 2022. Overall, she is happy with her lot, but there are instances where this home needs to recognise that their residents are paying extraordinary rates per week and therefore maybe the rather tatty bedroom furniture should be addressed. Her room is warm
and of adequate size, but her"view" is of a courtyard filled with rubbish.
She has also come across members of staff that are somewhat dismissive of her requests, for example, she requests sandwiches for her evening tea yet this seems to fall upon deaf ears on numerous occasions. The home is undergoing decoration work and I feel sure it will look nice when completed. The staff that I have personally come across have all been kind and helpful.
I can't comment on food standards, but my friend appears generally content. I would like to highlight the names of four members of staff that have been really helpful, but I am aware I have yet to meet so many others. Maybe in another review in six months?

Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you for taking the time to write this review, as this has given me the opportunity to address some of the points you have made. The furniture was new upon admission, and there is privacy glass on the window, due to the lack of a view prior to admission.
We have soup and sandwiches, as well as other options on the menu every evening, from which your friend can make her choice.
I am aware that your friend is very happy, as we receive feedback from her regularly, and she does love her bedroom. The home is undergoing a full refurbishment of the communal areas, and this will take some time due to the amount of work involved, we do want to ensure that all residents have the opportunity to be involved in the refurbishment of their home.
We have comment cards at the front reception for you to leave a rating of your visit on the day, and you are always welcome to come and see me, or ring me to have a chat anytime, as all feedback is taken seriously.


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Rest Haven CIO is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Rest Haven CIO is calculated as follows: ( (165 Excellents x 5) + (15 Goods x 4) ) ÷ 180 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rest Haven CIO is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Rest Haven CIO

What types of Care is Rest Haven CIO registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rest Haven CIO provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Rest Haven CIO have?

There are 34 Single Rooms.

What are the Facilities & Services at Rest Haven CIO?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rest Haven CIO to the centre of Exmouth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.