Ridge House Care Home

Church Street, Morchard Bishop, Crediton EX17 6PJ
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7.2 25 Reviews
  • Ridge House Care Home, Crediton
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Care Provided by Ridge House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ridgehouse Residential Home Ltd
  • Person in charge
  • Marie Tolley (Interim Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Ridge House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • Self-Funded Residential Dementia Care £950 – £1,100
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Ridge House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ridge House encourages and welcomes visitors into the home to visit family and friends.


  • Parking

  • Ridge House has its own Large private drive with ample parking.


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Ridge House Care Home Reviews (25)

Total of 25, showing 1-20
7.2

Ridge House Care Home has a Review Score of 7.2 (7.246) out of 10, based on 2 reviews in the last 2 years. Over all time Ridge House Care Home has 25 reviews.

Overall Experience

  • 22
  • 2
  • 1
  • 0
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25
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23

Review from A T (Son of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Ridge House for nearly 18 months. She and I, as next of kin, were warmly welcomed on our first visit. Although, as in many care and residential homes, there was a regular turnover of staff, there remained a consistently high level of genuine care for the individual. Many of the
staff go beyond what one would have expected of them in their role.
The level of cleanliness was, at all times, so much better than seen in previous experiences of such establishments.
The management and senior staff worked hard, making the residents' welfare, in both physical and mental sense, a top priority, with regular activities and entertainment.
In the end, we as a family were genuinely touched by the warmth and love shown towards my mother and her three sons, by the staff at Ridge House.
I would highly recommend this residential home to anybody wishing the best for their loved one.

Reply from Jaison Milton, Manager at Ridge House Care Home

Thank you so much for the lovely review. We all loved your mom and she enjoyed a lot while staying with us. We all miss her a lot. Regards


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Review from Jacky P (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are approachable and caring, some language barriers,and communication issues. Simply requests, such as arranging for Newspaper to be collected on a regular basis seems to cause difficulties, and this matters a great deal to Mum.

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Review from J S (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management of this home has changed in the last 6 months, and everything has improved - the staff are wonderful, the food is good. There is a genuine effort to make the experience as good as it possibly can be.

Reply from Hayley Lynch, Manager at Ridge House Care Home

It's our absolute pleasure and privilege to care for your parent.


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Review from Kim S (Cousin of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff looked after and cared greatly for my relative, she was only there 7 weeks before she passed away. She loved being there and I was so grateful she passed away peacefully whilst being cared for. Thank you.

Reply from Hayley Lynch, Manager at Ridge House Care Home

It was absolutely our pleasure to work with her and you.


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Review from D B (Wife of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends once a week for respite care.

Reply from Hayley Lynch, Manager at Ridge House Care Home

We love to have him join us he is a pleasure to have around


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Review from M P (Resident) assisted by family/friend published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am allowed to do what I can for myself and have help with things that are more difficult like showers. It's great being able to have some of my own furniture, curtains, pictures, and TV in the room. The handyman is happy to put up framed pictures etc - "he's very nice - everyone is". I appreciate
the gardens and the views from the windows - plus the unrestricted visiting for family and friends.

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Review from H G (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a good stay for mum. Excellent care was taken to find ways to make her feel welcome and included.

Reply from Hayley Lynch, Registered Manager at Ridge House Care Home

Thanks for your feedback. Having mum to live with us was an honour and privilege to have known and worked with her. Such character, she is missed. I wish her and you all well.
Warmest wishes


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Review from A C (Nephew of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our auntie has been living in her care home for eight months. She and we were made to feel very welcome from the onset. Staff are courteous and helpful at all times. Visiting is encouraged by family and friends, and refreshments are always offered. Aunty's personal interests are accommodated, and even
her organ has been taken to the home for her to use. Auntie has various medical needs and requirements, and the care home liaises with the local medical centre regarding these, including getting their staff trained to administer or to help Auntie administer her insulin injections herself, for which, we are very grateful. We, her family, are delighted with the care Aunite is receiving, knowing she is in a safe environment and well cared for.

Reply from Hayley Lynch, Registered Manager at Ridge House Care Home

Aunty is a breath of fresh air within our home. She always has a smile for everyone. She is always keen to join in with all activities on offer, and it's a delight to hear the organ playing throughout the home.
She is very much part of our Ridge House family.
Warmest Regards.


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Review from Colette N (Regular Volunteer) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, which is very well run. There's always a variety of activities for residents to promote well-being and keep them occupied. The staff are always on hand and happy to help. In a beautiful setting, the home itself is always well-kept and clean. Five stars.

Reply from Hayley Lynch, Manager at Ridge House Care Home

Colette, what lovely feedback; thank you.
We love having you visit our home.


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Review from P M (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has dementia and was becoming a bit of an 'escape artist' she could become very agitated in insisting to go out on her own...she is very prone to falls, so staff can't allow this. The new manager went out for a walk with mum and found out she wanted to look at gardens and wouldn't mind going
out to view garden centres. I have pledged to do so when the weather gets warmer and/or mums not having a duvet day. However, the manager has put in the staff book that if mum gets agitated, then a staff member is obliged to take her out for an amble. I am very happy with this level of service as mum gets to go out and calm down and she's not having to take 'zombie pills'.

Reply from Hayley Lynch, Manager at Ridge House Care Home

Mum is a pleasure to work with and very much loved and respected by the whole team as are you.


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Review from K P (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care of resident while keeping main family contact fully informed. Very friendly atmosphere within the home. Very good catering offered. Guess there is little staff can do to chivvy outside agencies, like the dental and physio services to be quicker in their responses.

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Review from Jane K (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been living at Ridge House Care Home for only a few weeks and was very apprehensive but the manager and staff have been wonderful in helping her to adjust. My brother was able to personalise Mum's room with her own curtains and pieces of furniture etc, which made it look and feel like home right
away. The room itself is beautiful with a lovely view, while the house and gardens are exceptionally attractive and welcoming. Already Mum's quality of life has improved beyond our hopes, with so many interesting things being organised to keep everyone occupied and happy. The home-cooked food seems to have perked up her appetite too and she looks much happier and healthier now. The whole ethos is to treat the house as genuinely a home from home, with the resident's needs, health and happiness being paramount. Relatives too are given such reassurance and understanding and feel part of the Ridge House family. It shows that the manager loves her job and takes care to employ staff who feel the same.

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Review from Barbara B (Daughter of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Ridge House for nearly three months and is very happy and content, which is not surprising as the house has a lovely calm and homely feel. As soon as you walk through the door you are made to feel welcome and there is always a cup of tea and biscuits on offer! The manager
and all her staff are so friendly, patient and caring, nothing is too much trouble. Residents can join in the many activities but there is no pressure to do so. Mum’s room is lovely, with direct access to the terrace and garden and the open countryside views across to Dartmoor are spectacular. Ridge House is fully deserving of its ‘Outstanding’ rating and we feel very lucky that mum feels happy, safe and really well cared for. We couldn’t ask for more, so thank you everyone.

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Review from Christopher (Son-in-law of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Ridge House to anyone who needs care. My mother in law has been there for 3 weeks on respite after coming out of hospital. All staff and the manager have been amazing. They have helped her with her mobility. And also she wasn’t eating well. Her eating has improved a lot, this
has been down to the staff and their encouragement by offering her alternative food other than what is on the menu. I just think they're all amazing.

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Review from Sue E (Niece of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home for the service it has given to my aunt. She arrived three years ago, sad to leave her own home. She was treated with kindness, respect and understanding from the start, she enjoyed very good relationships with all staff members including lots of banter which she enjoyed
tremendously. Staff were always welcoming when I visited, however busy, and a cup of tea was ever on offer. Her room was lovely, large enough with beautiful views over the surrounding countryside. Although my aunt chose not to spend sociable time downstairs, nevertheless she felt part of the community because her carers kept her up to date about what was happening in the home generally and in the village.
Thank you Ridge House.

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Review from Jessica D (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ridge House for three years and during this time the standard and quality of her care have been excellent in all respects. She has had various medical issues to contend with and her problems have always been addressed quickly and with sensitivity. The staff and management never
fail to be kind, patient and caring towards my mother and also helpful and attentive to family members and friends who visit. The staff have been particularly considerate in allowing my mother the freedom to walk outside and visit the local shop. They also make a special effort to escort her to and from a village coffee morning and that is much appreciated. The atmosphere is welcoming and warm and we are so happy that my mother is able to benefit from this very special and wonderful place. It is the staff and management that achieve this and I want to offer our greatest thanks for all their kindness, effort and dedication.

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Review from Jenny H (Daughter-in-law of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff team show genuine care and respect to all the residents. Each person is treated as an individual and every effort is made to help the residents to feel that it is their home. There are a range of activities available and good food. The staff are good humoured, patient and observant
to the needs of the residents.
As a visitor, you are always welcomed. The team work hard with residents and their families to make sure that communication is kept open and that each person has as much choice as possible regarding the way they spend their time, the food they prefer and the activities they enjoy.
The house has lovely views and a very nice garden that people are able to enjoy. Some of the individual rooms are limited due to space, but every effort has been made to make the rooms pleasant and homely and they have fantastic views. The home has a calm atmosphere, is clean and pleasant smelling. You would not know you were walking into a residential home.
Fantastic.

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Review from Mary S (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this care home for almost 3 and a half years. She was settled, happy and cared for by the owners and staff in an outstanding way. She was always treated with dignity and kindness. As family and friends visiting, we would be welcomed with tea and biscuits, just as mum would have done.
A home from home.

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Review from Hilary B (Daughter of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Owing to the fact that mum deserves to have the highest standard of care, Ridge House is mum's 4th care home. How I wish I had discovered this gem earlier. The manager runs this home beautifully and all her team bar none speak highly of her. The staff are all caring, warm and professional. I can rest
easy that mum is being cared for properly and for the first time in her 8 years of being in residential care, I would not hesitate to go on holiday.


Even mum's plants are looked after and her calendar is turned at the beginning of each month. Her room is spotless and tidy. Mum's meals are all homemade, beautifully presented and she is even asked what she would like for tea.


There are regular activities not only organised by the staff but also by the manager, so coming in there are singers and pet therapists, chiropodists, manicurist, hairdresser; to name but a few.
We feel comfortable visiting mum and are always made to feel welcome. The atmosphere is relaxed - just like being at home.


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Review from A V D S (Son of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridge House gives a sense of confidence and assurance in all aspects of the provision of a "home" at a time of uncertainty and inevitable concern for new and evolving needs. Mum is sensitively provided for both in her practical day to day living and in ensuring she is a part of the small community that
is her home.

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Current Review Score: 7.2 (7.246)

Overview of Review Score

The Review Score of 7.2 (7.246) out of 10 for Ridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.913 for Ridge House Care Home is calculated as follows: ( (12 Excellents x 5) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 23 Ratings = 3.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Ridge House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Ridge House Care Home

What types of Care is Ridge House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridge House Care Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Ridge House Care Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Ridge House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ridge House Care Home to the centre of Crediton?

6.0 mile(s) as the crow flies, distance by road may be significantly further.