The Rock

1 Station Road, Buckfastleigh TQ11 0BU
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9.8 18 Reviews
  • The Rock, Buckfastleigh
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Care Provided by The Rock

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 14 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Rock Care Home Ltd
  • Person in charge
  • Daniel Wilson (Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (6)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Rock

  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,200
    • Self-Funded Residential Dementia Care £925 – £1,400
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,400

  • Our fees are based on an initial assessment and you will be given a set weekly fee before admission
  • (these prices are only a guideline, please contact The Rock to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Rock? View your Advertising Options

The Rock Reviews (18)

9.8

The Rock has a Review Score of 9.8 (9.771) out of 10, based on 9 reviews in the last 2 years. Over all time The Rock has 18 reviews.

Overall Experience

  • 17
  • 1
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Date Published

18
2
2
9
9

Review from D H (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal interest is the residents.

Reply from Daniel Wilson-Stapleton, Registered Care Manager at The Rock

Thank you for your kind review, we are very pleased you took the time to review us.


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Review from W B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are all very kind and caring, they strive to be as helpful as they can something that my family really appreciate as we live some distance away. Whenever I have asked for some help they have been most obliging and I can't thank everyone there enough for this. I know my father appreciates
all the help too especially the little trips out and the chats he has with the team. Thank you.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you for your lovely review, we appreciate your feedback and time.


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Review from Janet M (Niece of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunts came to the Rock together as they’d been all their lives sharing a home since birth, they were kept together here from 2017 until 2018 when one of my aunts passed away and the other is still in the Rock receiving the very best of care possible. All staff and management are so kind and caring
and really get to know each resident to such an extent they have become family to both my aunts for which we are so grateful as they have needed and still do that intricate care delivered to them with fondness. Thank you to all of you.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you for your lovely review, it's a pleasure having you aunt with us


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Review from Janette M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (96) has now been at The Rock for a year and previously my father-in-law had also been a resident there.
Every aspect of my father's care is catered for, even if he sometimes does not appreciate that, but no change there in his character. The staff are always helpful and give care and understanding.
The home is just that, a home rather than an institution as some large care homes seem to be. The small number of residents gives a genuine feeling of being at home I could not want anything more for him. So I would recommend The Rock to anyone looking for a safe and pleasant place for a loved one to live.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you for your lovely review, it's a pleasure to have your dad with us.


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Review from Elaine H (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. Beautifully decorated, scrupulously clean, and staffed with experienced, caring, and dedicated people who always have time for the people in their care and their families. Although not a topic any of us likes to dwell on too long, I must tell everyone how compassionate, devoted,
and dedicated the managers and all The Rock staff were in the final stages of my mother's life. She was a resident at The Rock from January 2022 until she died, in her room at The Rock, in September 2023, surrounded with kind and caring staff who had become her dear and loving friends. She was 98 years old. She loved every minute of her time there. Towards the end of her stay, even when her health deteriorated significantly, requiring the provision of care around the clock, every effort was made to make my mother feel comfortable, protected, and loved. I can't recommend this care home more highly.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you so much for your lovely review, we all miss Mum and it was a real pleasure to know her and your lovely family. Please keep in contact and always welcome to visit.


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Review from V W (Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here, the staff are very helpful for my needs, nothing is too much trouble for them. Food is all homemade. It is very warm and welcoming. We have an activities afternoon. Plus a sing-song afternoon as well.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you for your lovely review, we are so happy to have you with us.


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Review from Peter W (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous home, with the best staff team. Super carers might be the best way to describe them.
Good food, friendly and nice atmosphere, unlike so many other homes I have visited in my personal and professional career, as Head of Commissioning for local government and the NHS.
If you have
to use a care home this is the one.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you so much for your lovely review, we are very grateful.


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Review from Kate W (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a wonderful experience. I had very low expectations of what we would find for my dad and stepmum, who both needed respite care at the same time. We feel completely blessed to have secured them a shared room at The Rock. It’s an incredible relief to see them both thriving - they are both
happy, safe and so incredibly well looked after by the manager and his team. The staff work together excellently - they appear to be a happy and valued team, led brilliantly by the manager. They exude kindness and warmth to residents and families alike. The home is beautifully kept and my dad cannot believe his luck with the food. He and his wife have both put on lots of the weight that they really needed to regain. Nothing seems to be too much trouble for this team! We cannot recommend it highly enough.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Hi Kate,
Thank you so much for your time and lovely review. We are very grateful, Daniel and everyone at The Rock.


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Review from A H (Son of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with spacious and clean rooms, wonderful staff and a happy and caring atmosphere.
My mother in her mid-nineties has been here for a while and the staff are attentive, polite and gentle. She is well looked after and they keep us children informed of her progress, food consumption
and general well-being.
The management and staff are always welcoming and accommodating with visits at short notice and always take time to discuss my mother's condition.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Hi, thank you for your kind review. It's lovely to have your feedback.


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Review from S H (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were called for Mum because she was so poorly, the home carried out our family's wishes by not having her put in hospital. Find all the team very professional caring and friendly. Always keeps us informed of any concerns they have for Mum and will answer our questions. Mum needs care and I know
that she is receiving the best care from all the staff.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you for your lovely review, we appreciate your time and feedback.


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Review from Penny H (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and tidy and is nicely decorated throughout. The staff are friendly, attentive and professional and I feel my mum has a good relationship with them all. They do their best for my mum.

Reply from Daniel Wilson-Stapleton, Registered Care Manager at The Rock

Thank you, Penny, for your kind review. We appreciate your feedback.


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Review from Sue B (Niece of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my aunt's care are excellent. The staff are always welcoming when I visit and I am kept up to date with my aunt's health and other needs. Staff are very professional and very responsive to caring for people with dementia. I can thoroughly recommend this home.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you, Sue, for your lovely review, we appreciate your time and feedback.


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Review from Philip H (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owners and staff are caring, kind people who do their best to make sure my mother is comfortable and if there is anything the matter, our family is always kept informed of the situation and of any developments.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you, Philip, for your kind review, we appreciate your time and feedback.


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Review from John W (Nephew of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid restrictions, I did not see very much of my aunt for the last couple of years but the staff were very good at keeping me fully informed about her wellbeing and included me in all decisions regarding her health care.
I have always found the home to be well managed and the residents receive
personal interaction and care from all the staff.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Thank you, John, for your review, very much appreciated.


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Review from Suzanne M (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at The Rock Care Home for rehabilitation after a stroke. We could not have wished for a better place, all the staff were very friendly. The home itself was very clean we could not fault it in anyway.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Hi Suzanne, thank you so much for your kind review.


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Review from Linda P (Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh my god, this home is amazing from the first time we stepped in.
Lovely staff nothing is too much trouble.
If you are looking at these reviews because you need to use this service to make a choice for your loved ones please don’t look at anymore. This is the place to put them and got you to have
the peace of mind for and excellent care from The Rock. Oh, and ask to see the food menu! You will want to move in yourself
My family are so proud that Mum had quality time here it was like home from home.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Hi Linda,
Thank you so much for such a lovely review and kind words. We really appreciate it.


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Review from Jaine S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rock is a lovely care home. Always clean, warm and friendly. The residents are always well dressed, clean and neatly turned out and very well attended to. Any health issues are dealt with immediately.
The meals are homemade and always smell and look delicious.
It is very homely at The Rock, as
it is a small home only accommodating 11/12 residents.
The staff are always friendly and helpful.
I feel extremely happy with the level of care that my mum receives here. I am so pleased that I have such a lovely care home on my doorstep.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Hi Janie, thank you for your lovely review; it's lovely having mum with us.


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Review from Donna S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rock is a fantastic facility. Staff are fabulous nothing too much trouble for them.
Highly recommend The Rock if you need nursing care or respite care. Food is all home-cooked, home from home so homely at The Rock.

Reply from Daniel Wilson-Stapleton, Registered care manager at The Rock

Hi Donna, thank you for your lovely review; it's lovely having mum with us.


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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for The Rock is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for The Rock is calculated as follows: ( (89 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 101 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Rock is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Rock

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Meet the Team (0)

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Frequently Asked Questions about The Rock

What types of Care is The Rock registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Rock provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Rock have?

There are 6 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Rock?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rock to the centre of Buckfastleigh?

0.1 mile(s) as the crow flies, distance by road may be significantly further.