Sainthill House

Cowick Lane, Exeter EX2 9JG
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9.9 48 Reviews
  • Sainthill House, Exeter
Sainthill House care home in Exeter gives residents a welcoming home full of for social contact, education and work within a safe, friendly environment.

Care home residents are encouraged to continue existing interests and activities, take up new ones or play a part in the day to day running of the home if they wish.

Activities include exercise, gardening, baking, outings, library visits etc to stimulate interest and independence.

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Care Provided by Sainthill House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sainthill House Ltd
  • Person in charge
  • Penny Chudley (Manager)
  • Admission Criteria
    • Ages 35+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Sainthill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • The fee covers 24-hour care and support with skilled and qualified staff. Person-centred care, promoting independence, management of medication, support with accessing the community, shopping, appointments, support to ensure family and friends relationships are maintained.
    Providing meaningful activities is a very important part of ensuring our residents are able to continue doing the things that are important to them and providing them with the tools to live an active and meaningful life.
  • (these prices are only a guideline, please contact Sainthill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Sainthill House Reviews (48)

Total of 48, showing 1-20
9.9

Sainthill House has a Review Score of 9.9 (9.911) out of 10, based on 17 reviews in the last 2 years. Over all time Sainthill House has 48 reviews.

Overall Experience

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  • 3
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Date Published

48
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Review from F M (Son-in-law of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved here in September and I have nothing but good to say about his time at Sainthill House. Prior to this, he was in two other homes which left a lot to be desired. From the owner and manager downwards, all the staff are very polite and friendly, constantly engaging with all the residents,
which is lovely to see. It really is a home from home atmosphere and we always leave him safe in the knowledge, he is being very well looked after. The genuine and ongoing support of the Sainthill team makes this difficult dementia journey much easier.

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for taking the time to complete a review card and for the lovely comments. It is so rewarding to hear how happy you are with the care your loved one is receiving and that they and you are both happy with how he is being supported at Sainthill. It is both a privilege and a pleasure to support the residents living at Sainthill and the team are very dedicated to ensuring this is a happy time for the residents and their families.


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Review from K M (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All that matters to me is that Dad is safe, well-cared for and as happy as someone with Alzheimer's at 90 years old can be. Sainthill House provides all of the elements to ensure this, from the management downwards a service is provided beyond excellence. Professional, caring and total investment in
the residents is evident and constant. Clean, homely surroundings with food and drink on tap adds to the overall fantastic experience for Dad. This is not just a "Care home" but a real home with a family feel. Ded can relax if he wants or enjoy numerous activities on a daily basis. Thank you, all at Sainthill House.

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for taking the time to submit a review and for your lovely comments. The team always work hard to ensure the service we provide is person-centred and that every resident is supported in an individualised way and that their experience of living at Sainthill feels like home from home, so it is really positive to know that is how it feels for you when you visit your Dad.


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Review from Sue H (Sister of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved into Sainthill House. We were all made to feel very welcome from day one. Her room had been decorated and personalised especially for her, which was a lovely touch and made her feel special. Sainthill House is a really unique place and feels very much a home, residents are
able to move freely around and mix together socially. The atmosphere is incredibly warm, friendly and relaxed whilst providing a very high standard of care and supervision at all times. Everyone of the team recognise each resident and offer personalised care required for that individual. Activities and stimulation are provided by a team of committed staff who encourage independence whilst providing a safe and healthy environment. My sister has flourished in the short time she has been there and is extremely happy and relaxed, which gives me peace of mind knowing she is safe, happy and well cared for. Thank you to all the staff.

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for taking the time to submit a review and your feedback is important to us The team at Sainthill are very committed and we are always looking at ways to improve the quality of the service we provide. Sainthill is a family run home and we want all our residents to feel like they are living in their own home as whilst they are here it is their home and families and friends are welcomed at any time. We are so pleased that your sister is happy and that you have piece of mind knowing that she is happy. Thank you.


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Review from G G (Cousin of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has really come out of her shell since moving to Sainthill House, she is much happier and brighter and really enjoying her life. Not only are her care needs met but her quality of life and wellbeing has improved.

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for taking the time to complete a review and we are so pleased that your cousin is happy living at Sainthill and we as a team are happy that the family chose Sainthill for her as she is an absolute joy and her sense of humour and personality brightens everyone's day. Kind Regards.


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Review from Paul S (Brother of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sainthill House are fantastic, my brother is very happy. The facilities at Sainthill are really first-class.
Highly recommended!

Reply from Penny Chudley, Manager at Sainthill House

Thank you for your feedback and it is so nice to how happy your brother is living at Sainthill and that you find the facilities and staff first-class and amazing. I will ensure your comments are fed back to the team. Kind Regards.


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Review from B B (Granddaughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and settled.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review and we are really pleased that your grandmother is happy living at Sainthill.


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Review from S R (Friend of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to stay at Sainthill at a very difficult time and was made to feel so comfortable there - the staff really made him feel at ease and provided very kind care. The home might not be the most fancy or spacious but the atmosphere is so friendly and warm and that is what really matters.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review and recognising the amazing work the team at Sainthill provide ensuring the experience for those living at Sainthill is a happy and positive one.


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Review from David H (Nephew of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved here in a very poor way and within two weeks was a different man. I put this down to the kindness and care of the whole team of Sainthill. Totally compassionate and great communication.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review and for your kind words. It was a pleasure to provide care and support to your uncle and to meet you and we wish you and your uncle all the very best for the future.


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Review from Gillian M (Sister of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience since my brother was admitted he has had first-class care. The manager and all the staff have taken great care of him. I would certainly recommend Sainthill House for their brilliant care.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to write and submit a review. It was an absolute pleasure providing care and support to your brother.
His love of the carpenters and football and the stories of his footballing days will be remembered by the team for a long time to come.


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Review from M A (Friend of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sainthill House and staff always very welcoming and have a very relaxed atmosphere. Clean, tidy and comfortable. Residents are at ease to go about the home as they please. Food of high standard and every resident likes and dislikes catered for. The residents have access to refreshments and snacks as
and when they wish. Residents, family and friends are encouraged to be involved with activities and care plans.

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Review from Wayne W (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with how they provide for my wife. The carers do a good job of looking after my wife and providing for all her care needs and stimulation.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review card and for your positive feedback; it is always very rewarding for the team to be recognised for how well they not only provide care but that they really do want to make a difference.


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Review from Emma W (Granddaughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan came to stay for respite, but now comes weekly for a day out. The staff are very friendly and welcoming.
100% outstanding care.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete and submit a care review, it is always so rewarding to receive such positive feedback from families.


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Review from S F (Friend of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently visited a friend. At all times I have seen the top qualities of care, compassion, understanding, patience, thoughtfulness, respectfulness, and more!
It’s not easy so well done Sainthill House.

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for taking the time to complete a review and for such lovely comments.


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Review from Nicholas M (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind to Mum. They are so good to her. I couldn't be happier.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review card. We are always delighted to receive positive feedback from families.
I am really happy to hear that you are happy with the care your mum receives and it is an absolute pleasure to be able to provide care and support to such a lovely lady who has the most amazing sense of humour.


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Review from Graham P (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sainthill House and all the staff provide exceptional care for not only my Mum but for all of its residents and their families. We are constantly kept informed on how Mum is and she is content and happy. It is very much a home for Mum who is treated with so much respect. Today Sainthill are having a
fete and I am astounded by the energy that has been shown to coordinate this on top of the workload that comes with the care requirements. This is above and beyond and thoroughly outstanding. Thank you.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete and submit a review The team work very hard to ensure the care they provide is outstanding and unique in their delivery ensuring everyone is supported in a holistic and individual way. When we receive feedback such as yours it is welcomed and appreciated very much.
Thank you.


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Review from Paul R (Brother of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's needs are complex and difficult to meet but Sainthill House does more than I thought possible for her. She is monitored very closely and action is immediately taken when needed. I am kept very well informed of her condition. The care home environment is attractive and stimulating for residents
and visitors feel immediately welcome and at home. Residents are consulted over all aspects of their life e.g. meal choice, hour of rising, etc. My sister is happy here and we would both be upset if she had to leave. We have experienced two other homes over the years. Sainthill House is far superior. A superbly well ran home.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review. The team at Sainthill House work very hard to ensure they provide outstanding care and it is delivered in a person centred way and when this is recognised by others it is very rewarding. Your sister is loved by all and it is an absolute privilege and a pleasure to support her. She has a smile that lights up a room.


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Review from Tracy C (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent. Nothing is too much trouble. The food and choices are brilliant. My dad is kept clean, and when we visit, we are made to feel welcome.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review card. The team work hard to ensure our residents are supported in a person-centred way whilst promoting independence, and it is so nice to be able to share with the team that their support is recognised and appreciated by others. It is a pleasure supporting your dad; he is a very lovely man, and we are glad that he has joined our little family at Sainthill.


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Review from Janet T (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recieved a call from Sainthill to say Mum was 'Resident of the day' as it was her birthday and would I like to join her for lunch.
When I arrived Mum was looking radiant with a new hairstyle - she'd obviously had extra pampering that morning for her special day.
Lunch was lovely homemade Meatloaf
with a selection of fresh vegetables. The staff were all very attentive, cuddling Mum and admiring her new look.
Then a beautiful homemade birthday cake decorated with fresh fruit arrived complete with lit candles and the staff all singing Happy Birthday! They presented Mum with flowers and chocolates, Mum and I were reduced to tears! So unexpected... and so very very kind.
Thank you so much lovely Sainthill people for making Mum's birthday such a special day... she was so chuffed. Also for proving, once again, that my mum is in the best place ever!

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for taking the time to send a review and such a lovely one. I have shared your review with the team, and it was a pleasure to see the joy on their faces. Your mum is a pleasure to support; she is kind, funny and always so appreciative to the team and knowing that we are making a difference not only for her but for you too is an absolute delight


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Review from Marilyn W (Sister of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in a previous home, and I wanted to move him to Exeter. I am so pleased I found Sainthill House; it is an amazing home. Everything from the greeting you have on the first meeting to all facilities provided is warm and welcoming. He has a lovely room and excellent care, and I feel so much
better knowing that he is being looked after to such a high standard. Many thanks to the manager and all the staff.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for taking the time to complete a review; your review was a pleasure to read. We are so glad that you are happy with the care and support your brother is provided, and it is our pleasure to be able to support such a lovely man. The team work hard to ensure the care provided is person-centred and takes the time to get to the residents to ensure they receive quality care.
Please pop in any time to visit; it is always nice to see and speak with you.


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Review from Steve M (Son of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is the happiest I can remember. She's extremely positive now. I'm so very pleased with how you all look after her.

Reply from Penny Chudley, Manager at Sainthill House

Hi Steve, thank you for taking the time to complete a review. We are very pleased that your mum is happy living at Sainthill. We are really happy that she is part of the Sainthill family, and she brings so much fun to the home with her wicked sense of humour.
Regards.


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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Sainthill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Sainthill House is calculated as follows: ( (184 Excellents x 5) + (18 Goods x 4) ) ÷ 202 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sainthill House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

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penelope (penny) Chudley

Job Title: Registered Manager

Joined: 2018

I am married with three children and have two adorable granddaughters.
I have worked in the sector for 10 years. I started my career in the industry working as a care and support worker and quickly realised it was a profession i really enjoyed and found very rewarding.
I was offered a contract to become a full-time care and support worker for one of the homes i had been working for when i was an agency worker.
I accepted the offer and enrolled on my level 2 in health and social care and then completed my level 3.
I was promoted to a senior care and support worker and undertook a vast amount of training to give me the knowledge to be able to fully support a diverse and complex range of vulnerable individuals.
I started working at sainthill in November 2018 in the role of senior team leader and really felt i had found a home that was very unique, had a very positive feel and residents were actively encouraged to be as independent as they were able. The home had a very warm and homely feel about it.
2020 i was promoted to Deputy Manager and i completed my level 5 in health and social care in this year
.2021 the position for Registered manager became available at sainthill i made the decision to apply and was successful and have been the Registered manager since October 2021. The Role of RM is one that i take very seriously and along with my team at central support and my team at sainthill we are continually looking at ways we can improve, and ensure we met constant goals Outstanding care and a wonderful place to work.


Frequently Asked Questions about Sainthill House

What types of Care is Sainthill House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sainthill House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sainthill House have?

There are 20 Single Rooms.

What are the Facilities & Services at Sainthill House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sainthill House to the centre of Exeter?

1.2 mile(s) as the crow flies, distance by road may be significantly further.