Sainthill House

Cowick Lane, Exeter EX2 9JG
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9.9 48 Reviews
  • Sainthill House, Exeter
Sainthill House care home in Exeter gives residents a welcoming home full of for social contact, education and work within a safe, friendly environment.

Care home residents are encouraged to continue existing interests and activities, take up new ones or play a part in the day to day running of the home if they wish.

Activities include exercise, gardening, baking, outings, library visits etc to stimulate interest and independence.

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Care Provided by Sainthill House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sainthill House Ltd
  • Person in charge
  • Penny Chudley (Manager)
  • Admission Criteria
    • Ages 35+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Sainthill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • The fee covers 24-hour care and support with skilled and qualified staff. Person-centred care, promoting independence, management of medication, support with accessing the community, shopping, appointments, support to ensure family and friends relationships are maintained.
    Providing meaningful activities is a very important part of ensuring our residents are able to continue doing the things that are important to them and providing them with the tools to live an active and meaningful life.
  • (these prices are only a guideline, please contact Sainthill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Sainthill House Reviews (48)

Total of 48, showing 21-40
9.9

Sainthill House has a Review Score of 9.9 (9.911) out of 10, based on 17 reviews in the last 2 years. Over all time Sainthill House has 48 reviews.

Overall Experience

  • 45
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Date Published

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Review from Lisa B (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used to be a resident at Sainthill; their care was amazing. So glad my mother spent her last few years at Sainthill. Nothing was too much trouble. They go above and beyond. Would recommend them 100%.

Reply from Penny Chudley, Manager at Sainthill House

Thank you so much for your lovely comments. It was a pleasure supporting your mum, she was such a lovely lady, and it was such a joy to get to know you and you are always welcome to pop in for a coffee and a chat.


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Review from Jayne W (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sainthill staff have provided excellent care for my mother for many years. They have always been caring and treated with dignity. I cannot speak highly enough for the care she has received.

Reply from Penny Chudley, Manager at Sainthill House

Thank you for your lovely comments; it is a pleasure to provide care and support to your mum.


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Review from Keith W (Brother of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care and attention that is shown towards m sister. More importantly, she is very happy at the cottage. More one to one with her would help her.

Reply from Penny Chudley, Manager at Sainthill House

Thank you, Keith, for your comments. I appreciate that your sister has not been accessing the community with support as much as we would like, this is due to the pandemic and the restrictions, but we are now able to support her back out into the community safely twice a week, and we are actively advertising for a full-time activities person in the cottage, which will provide more one to one time for all the clients living in the cottage.


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Review from Jackie H (Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arriving for respite - a warm welcoming awaited me from friendly staff and fresh flowers in my room. Every attempt was made to make sure my diet was appropriate to my needs, and I am enjoying the varied food provided. Very comfortable - "non-institutional atmosphere".

Reply from Penny Chudley, Manager at Sainthill House

Thank you for your lovely comments, and it was a pleasure to support you. Wishing you all the best in your new home.


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Review from Anna T (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sainthill House since spring 2019. She has a diagnosis of Lewy Body Dementia, which means she has server hallucinations. The staff have always treated her with kindness, dignity and respect throughout this awful illness. She has been treated as a family member, and nothing
has ever been too much trouble. I cannot thank them enough.

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Review from W B (Daughter of Resident) published on 25 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at Sainthill House and that means an awful lot to me and my family. Nothing is too much trouble and any medical problems have been dealt with in a professional way involving my thoughts on each step of the process. Again thanking all staff and especially the manager for making my
dad feel at home.

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Review from J W (Son of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, simply excellent. Staff are so caring and always have time to talk with us. Mum has been so well looked after and has been so happy here. Thank you.

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Review from S W (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has catered for my mum's needs and the staff have gone above and beyond to make sure that she is looked after and does what she likes.

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Review from Brian L (Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy and feel well cared for and most of all secure.

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Review from J R (Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for about 3 weeks. The staff can't do enough for you. They are marvellous. I am very happy here. It's like a first class hotel. It is marvellous.

Reply from Nicolae Ciobanu, manager at Sainthill House

Thank you, Mrs Riddell. It has been an absolute pleasure to accommodate you at Sainthill House.


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Review from Allan T (Regular Volunteer) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been a volunteer at Sainthill House for the past year and in that time I have come to realise the true commitment that the staff and management give to all the residents of Sainthill. The care given is superb, if the need arises, I would not hesitate in recommending Sainthill as a perfect
residential and care home for those in need of care.

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Review from L.R.M (Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this care home after the death of my wife and the sale of my house 3 years ago. There were many changes for the better between management, staff and visitors. Residents are happier. Meals are prepared by competent staff. There are no complaints and illnesses are treated by outside professionals
quickly and entertainment is for all living here. A lady hairdresser is here weekly and life here is a variety.

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Review from Thelma V (Resident) assisted by family/friend published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well cared for but without losing my independence. The good generally is very good and my appetite has increased. I have a good social life here and have made many friends. We always go on an outing once a week which is very enjoyable. The staff are very friendly and helpful. I am offered various
activities if I wish to join in. I have a lovely room overlooking the garden so I can watch the changing seasons.

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Review from A F (Granddaughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Sainthill House for the past 4/5 months. I have visited on many occasions and have always found the care home to be clean and the staff always friendly and can't seem to do enough for the clients. Nan has been so happy since she has arrived. A wonderful home.

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Review from Lyn W (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Sainthill I have seen a marked improvement in her well-being. She is more socially active and eats much better that at home. The staff are wonderful and caring but without making mum feel that she is losing her independence. They encourage her to join in activities and she helps
out with the washing up and ironing. I am able to relax in the knowledge that she is receiving the best care possible.

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Review from Kenneth E (Friend of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon several visits to the above I found the staff very friendly to visitors and also the residents. They were very cheerful, like one big happy family, making you feel at home. Nothing seemed too much trouble and residents and staff got along extremely well.

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Review from J M (Regular Volunteer) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer at the care home for two hours each week. Being there I personally find it warm and friendly. The staff are very helpful. The person in charge appreciates me being there. The residents's rooms are warm and comfortable looking and they are treated with care and dignity.

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Review from Joan O (Partner of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Colin has been in Sainthill for 6 months. I chose it because it's small. It has exceeded my expectations in every aspect. All staff dedicated, caring, kind and considerate without exception. Everywhere is always clean and tidy. At times I have meals with my partner, all is well served and hot enjoyed
by all. Staff willing to adjust when asked, Willing to please everyone likes and dislikes. Sainthill is a proper family where by everyone cares. All family attached are made welcome and supported. Then door is always open for discussion if problems do arise. Never seen anyone upset or uncertain. I wouldn't hesitate to recommend Sainthill. I'm well satisfied with my decision.

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Review from Anthony H (Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been at Sainthill House for 3 days. I arrived with low confidence this appears to be improved due to excellent level of service. A room was prepared and designed to accommodate all my requirements and needs. Sainthill has a very friendly and approachable atmosphere.

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Review from Joanne F (Brother-in-law of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law goes here every Tuesday for the day, he enjoys it here and has been going for about six weeks.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Sainthill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Sainthill House is calculated as follows: ( (184 Excellents x 5) + (18 Goods x 4) ) ÷ 202 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sainthill House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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penelope (penny) Chudley

Job Title: Registered Manager

Joined: 2018

I am married with three children and have two adorable granddaughters.
I have worked in the sector for 10 years. I started my career in the industry working as a care and support worker and quickly realised it was a profession i really enjoyed and found very rewarding.
I was offered a contract to become a full-time care and support worker for one of the homes i had been working for when i was an agency worker.
I accepted the offer and enrolled on my level 2 in health and social care and then completed my level 3.
I was promoted to a senior care and support worker and undertook a vast amount of training to give me the knowledge to be able to fully support a diverse and complex range of vulnerable individuals.
I started working at sainthill in November 2018 in the role of senior team leader and really felt i had found a home that was very unique, had a very positive feel and residents were actively encouraged to be as independent as they were able. The home had a very warm and homely feel about it.
2020 i was promoted to Deputy Manager and i completed my level 5 in health and social care in this year
.2021 the position for Registered manager became available at sainthill i made the decision to apply and was successful and have been the Registered manager since October 2021. The Role of RM is one that i take very seriously and along with my team at central support and my team at sainthill we are continually looking at ways we can improve, and ensure we met constant goals Outstanding care and a wonderful place to work.